2013 VOLKSWAGEN PASSAT Complaints

The contact owns a 2013 Volkswagens Passat. The contact stated that on multiple occasions while driving at various speeds, the vehicle stalled and multiple unknown safety lights are illuminated on the dash. The vehicle was able to restart. On another occasion, while parked the vehicle stalled and multiple safety lights were illuminated again. The vehicle was not diagnosed or repaired. The contact believes that the failure is associated with NHTSA Campaign Number: 17V509000 (FUEL SYSTEM, GASOLINE). The manufacturer was notified and a complaint was filed. The failure mileage was approximately 150,100.

The airbag light came on, the horn won't work, and none of the steering wheel controls work. I think it is the clockspring failure that wasn't fixed right.

Was driving on the freeway and the vehicle suddenly died. Leaving me stranded in the car left lane with no way to pull over

Clock Spring Malfunction: Air Bag Indicator Light, Loss of Function of Horn, Loss of Function of Steering Wheel Controls

The front seat passenger side air bag sensor switch is out. This is a common problem on the VW, Audi's and similar. The failure of the airbag switch puts the passenger at risk. No good reason that the switchs should go out so soon in the models.

Unsure how this problem arose, but suddenly the airbag error light appeared and non of the controls on the steering wheel work. This also includes the horn, and airbag. From googling it appears there was a recall for the 2013 VW Passat for a faulty clock spring in the steering wheel which can cause the airbag light to appear and be faulty.

The drivers door lock will stop working, in freezing temperatures and keep the interior door handle from unlocking the door. This morning I had to get out my passenger door, and that could be a problem in an emergency situation. The car/latch assembly is available for inspection. The problem has been reproduced and TSB# 57-14-01 documents it. No warning lamps, indicators, noises, etc that the latch will not happen. You pull the handle, and the door does not open.

Records indicate clock spring recall service was performed at some time in the past. Same exact problem recurred last week. Clearly the recall service did not remedy the problem.

VW has a back order of over 7,000 clock springs with no time table for delivery. No relief provided by VW. Drive vehicle at your own risk.

* Driver air bag, horn, all controls in steering wheel. * Not having a horn or working air bag * Yes, defective clock switch has been confirmed-this was a recall, was replaced and failed again * No- dealer/recall repair center only * No, air bag light came on and that was it. At that moment nothing worked This occurred in March 2022. I was told it would take 1-2 months to get the part. The part is still unavailable. Called VM Customer Care-they instructed me to call the dealer. The dealer has no control over parts coming from VW. Now driving 8 months without an airbag or horn. All controls in the steering wheel are inoperable. Most are convenience items. Air bag and horn are safety issues.