2012 VOLKSWAGEN PASSAT Complaints

FUELL PUMP CONTROL COMPUTER MODULE LOST POWER. VEHICLE STALLED WHILE TURNING IN FRONT OF ONCOMING TRAFFIC! IN THE MIDDLE OF INTERSECTIONS ETC. CAUSING A EXTREMELY DANGEROUS POSSIBILITY OF DEATH SITUATION. VW HAS HAD THIS ITEM RECALLED FOR A LONG, LONG TIME! VW STILL HAS NO FIIX TO DATE!

IN MARCH OF 2016 OUR CLOCK SPRING WAS REPLACED DUE TO A NHTSA MANDATED RECALL. IN OCTOBER OF 2017 OUR AIRBAG WAS REPLACED IN THE TAKATA RECALL. IN JANUARY OF 2018 THE HORN STARTED MALFUNCTIONING WHILE TURNING THE STEERING WHEEL AND AT TIMES WHILE GOING STRAIGHT. THIS OCCURRED WHILE WE WERE TRAVELING OUT OF TOWN. FUSE WAS PULLED AND THEN REPLACED BY DEALER WHEN BROUGHT IN FOR SERVICE. COULDN'T DUPLICATE ISSUE. SAME ISSUE OCCURRED END OF APRIL. BROUGHT IN FOR SERVICE AND THEY INFORMED US THE CLOCK SPRING WAS BROKEN. IT WAS NOT UNDER WARRANTY AND WOULD BE $741 TO FIX. WE DECLINED. WE FEEL THIS SHOULD BE COVERED SINCE A RECALLED REPLACEMENT PART HAS FAILED AGAIN IN LESS THAN TWO YEARS.

AIRBAG WARNING LIGHT COMES ON DASH WHEN DRIVING. IT APPEARS TO ONLY COME ON WHILE DRIVING ON THE HIGHWAY AT OVER 50 MPH. I HAVE HAD CURRENT TAKATA RECALL WARRANTY WORK COMPLETED ALREADY. VOLKSWAGEN SAID THIS IS A SEPARATE ISSUE AND WOULD NOT COVER UNDER RECALL WARRANTY. SPECIFICALLY, THEY SAID THE AIR BAGS WILL NOT DEPLOY WHILE THIS WARNING LIGHT IS ON IF INVOLVED IN AN ACCIDENT.

TAKATA INFLATORS WERE CHANGED DUE TO RECALL IN JAN 2018. IN APRIL 2018 I HEARD A STRANGE NOISE & THEN THE AIRBAG LIGHT CAME ON. THEN I REALIZED THAT ONLY INFO SHOWING ON MY PANEL WAS THE PHONE HOOKUP, ALONG WITH THE AIRBAG LIGHT. I CHECKED THE HORN & THAT DID NOT WORK EITHER. AFTER CHECKING FUSES WE CALLED THE DEALERSHIP & MADE AN APPT TO HAVE IT CHECKED. WE ARE TOLD IT IS THE CLOCKSPRING THAT NEEDS TO BE REPLACED. COST IS OVER $500. WE CALLED VOLKSWAGEN CUSTOMER SERVICE & THEY STAYED WE HAD THE CLOCK SPRING REPLACED IN 2016 UNDER A RECALL. HOWEVER WE HAVE NO RECOLLECTION OF THIS BEING DONE. THIS NOISE & THEN THE CLICKING & OTHER ISSUES CONNECTED TO THE CLOCK SPRING HAPPENED AS I WAS BACKING OUT OF A PARKING SPOT IN A SHOPPING AREA. THIS CAN BE VERY DANGEROUS BEING THAT THE AIRBAG WOULD NOT DEPLOY IF & WHEN NEEDED. ALSO I WAS ALMOST HIT BY A VEHICLE THAT DECIDED TO BACKUP WITHOUT LOOKING & I COULDN'T USE MY HORN TO WARN THE OTHER DRIVER. THANK GOD HE REALIZED WHAT HE WAS DOING. AS FOR THE DEALERSHIP SAYING THEY REPLACED THE CLOCK SPRING IN MAY OF 2016, MY QUESTION IS WHY WAS THAT REPLACED THEN & NOT THE AIRBAGS? ALSO, BEING THERE WAS RECALL ON THE AIRBAG & IT WAS BEING DONE, WHY DIDN'T THEY REDO THE CLOCK SPRING. I LOVE THE PASSAT BUT I DON'T WANT TO GET IN AN ACCIDENT BECAUSE OF SHODDY WORKMANSHIP! I NOTICED A LOT OF OTHER COMPLAINTS ABOUT THE CLOCK SPRING & WOULD LIKE TO KNOW WHY YOU ARE NOT TAKING CARE OF THIS ISSUE? I FEEL THAT VOLKSWAGEN IS HAVING ITS CUSTOMERS PAY FOR THE AIRBAG RECALL LABOR BEING THAT THE CLOCK SPRING GOES BAD SHORTLY AFTER REPAIRS ARE DONE TO THE RECALLED AIRBAG.

CLOCK SPRING WAS CHANGED IN 2016 AND TAKATA RECALL AIRBAG WAS CHANGED IN MARCH. AFTER THE AIRBAG WAS REPLACED I HEARD CLICKING NOISES WHEN TURNING MY STEERING WHEEL AND NOW MY AIRBAG ERROR LIGHT IS ON. MY HORN DOESNT WORK AND MY BUTTONS TO CONTROL RADIO DO NOT WORK. I BROUGHT TO DEALERSHIP WHERE THE TAKATA RECALL WAS DONE AND THEY DIAGNOSED IT WITH OPEN BROKEN CLOCK SPRING AND POWER STEERING GEAR BROKEN. THEY DO NOT WANT TO TAKE RESPONISBILITY FOR THE CLOCK SPRING SINCE IT WAS CHANGED IN 2016. I HAVE MADE A CASE WITH VOLKSWAGEN AGAINST THIS PARTICULAR DEALERSHIP.

STEERING WHEELING CLOCK SPRING HAS FAILED FOLLOWING RECALL REPAIR, VOLKSWAGEN REFUSES TO COVER, QUOTED ME $1,500.00

I GOT A LETTER FROM VOLKSWAGON STATING THAT A RECALL WAS GOING TO BE MADE ON MY CAR BECAUSE THE FUEL PUMP COULD JUST STOP WORKING ,OR MY CAR COULD JUST STOP IN MOTION WHILE I'M DRIVING OR JUST NOT START ALL TOGETHER. I GOT THIS LETTER BACK IN OCTOBER 2017 AND HAVEN'T HEARD FROM THEM SINCE.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING 30 MPH, THERE WAS AN ABNORMAL SCRAPING NOISE. ALSO, THE AIR BAG INDICATOR ILLUMINATED AND THE HORN FAILED TO SOUND. THE VEHICLE WAS TAKEN TO NIELLO VOLKSWAGEN (2701 ARDEN WAY, SACRAMENTO, CA 95825) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE REPAIRS WERE PREVIOUSLY COMPLETED; THEREFORE, NO FURTHER ASSISTANCE WOULD BE PROVIDED. THE FAILURE MILEAGE WAS 47,789. *JS *TT

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHEN THE VEHICLE WAS STARTED, THE AIR BAG INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO ONTARIO VOLKSWAGEN (701 SOUTH KETTERING DR, ONTARIO, CA, 91761) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING WAS OUT OF WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. *TT CARFAX NOT ABLE TO DISPLAY VIN RECORDS UPDATED 9/26/18*JB

GOT A RECALL ON CLOCK SPRING IN 2016 HAD IT REPAIRED. WENT OUT AND LIGHT IS NOW ON. TOLD I HAVE TO REPLACE THE WHOLE CLOCK SPRING FOR OVER $500. I WAS TOLD IT HAPPENS, BUT I JUST SAW THAT THERE IS AN INVESTIGATION. DEALER TOLD ME THAT I AM RESPONSIBLE.