2012 VOLKSWAGEN PASSAT Complaints

THERE WAS A RECALL ON THE 2012 PASSAT ON 8/4/15 FOR THE AIRBAG CLOCK SPRING, WHICH PROVIDES POWER TO THE AIRBAG. THE RECALLED PART WAS REPLACED ON OUR VEHICLE IN JAN. 2016, IT WENT OUT AGAIN IN DEC. 2017 AND NOW THE MANUFACTURER SAYS IT IS NOT COVERED AS THE PART IS ONLY WARRANTIED FOR 1 YEAR. REALLY?? YOU REPLACED ONE JUNK PART WITH ANOTHER ONE AND NOW WON'T STAND BEHIND IT. WHAT HAPPENS WHEN THERE IS AN ACCIDENT AND THE AIRBAG DOESN'T DEPLOY WHILE MY 17 YEAR OLD DAUGHTER IS DRIVING THE CAR. REALLY SAD WAY OF DOING BUSINESS, THIS REPAIR SHOULD BE COVERED BY THE MANUFACTURER NO QUESTIONS ASKED.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE HORN WAS OPERABLE. THE VEHICLE WAS TAKEN TO AUTOBARN VOLKSWAGEN OF MT. PROSPECT (333 W RAND RD, MT PROSPECT, IL 60056 (847) 392-6300) WHERE IT WAS DIAGNOSED WITH A FRACTURED CLOCK SPRING THAT NEEDED REPLACEMENT. THE CONTACT STATED THAT THE DEALER ORDERED THE PARTS WHILE AWAITING REPAIRS. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS), BUT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN A RECALL OR WARRANTY FOR THE CLOCK SPRING. THE FAILURE MILEAGE WAS APPROXIMATELY 45,300.

TWICE THE CLOCK SPRING HAS BROKEN AND HAD TO BE REPLACED. MY VEHICLE WAS NOT IDENTIFIED UNDER THE 2015 CLOCK SPRING RECALL. I BOUGHT THE VEHICLE NEW, FIRST REPLACEMENT AT APPROX 60,000 MILES IN DECEMBER 2014, SECOND REPLACEMENT AT 119,000 MILES TODAY. THE VEHICLE IS LESS THAN 6 YEARS OLD. 5 TIMES (INCLUDING CLOCK SPRING REPAIR) I HAVE TAKEN THE VEHICLE IN FOR REPAIR DUE TO WARNING LIGHT INDICATORS

TAKATA RECALL. I HAD THE AIRBAG REPAIR DONE UNDER THE ORIGINAL RECALL. THE REPAIR FAILED CAUSING THE AIR BAG WARNING LIGHT TO ILLUMINATE AND ALL OF THE DEVICE CONTROLS ON THE STEERING WHEEL TO STOP WORKING, SO I BROUGHT IT TO THE VW DEALER TO HAVE IT REPAIRED AND WAS TOLD THAT IT WAS NOT COVERED BY THE ORIGINAL RECALL AND THE REPAIR COST ME OVER $500. I DID CONTACT VW DIRECTLY AS DID THE SERVICE REPRESENTATIVE AT THE DEALERSHIP THAT DID THE REPAIR...WE WERE BOTH TOLD THAT THE REPAIR WAS NOT COVERED.

RECALL WAS ISSUED FEB 2016, DEALER SAYS NO PARTS ARE AVAILABLE TO REPAIR. CAR IS POTENTIALLY DANGEROUS!

TAKATA RECALL: I PHONED VW CUSTOMER CARE ON 08/10/2016 REQUESTING A RECALL LETTER BUT NEVER RECEIVED IT. I REPORTED THIS TO JONATHAN BRADLEY/HALLMARK VW USED CAR SALESMAN. I REPORTED TO GOSSETT VW SERVICE AGENT JEFF WHO SAID MY RECALL DATE WAS 09/30/2017. 08/25/2017 AIRBAG WARNING LIGHT FLASHED THIS ONE TIME. THE LOW TIRE INDICATOR CAME ON 09/13/2017 SO I DROVE TO GOSSETT TO HAVE MY TIRES INFLATED. THE TECHNICIAN DID NOT RE-SET THE INDICATOR IN THE GLOVE COMPARTMENT PER JENNIFER OSBOURN/SERVIDE AGENT AS IT WAS LOCKED. WHEN I DROVE THE CAR AGAIN ON 09/16/17 THE ABS, TRACTION CONTROL, SEAT BELT PRETENSIOR & LOW TIRE INDICATOR LIGHT ILLUMINATED. GOT APPOINTMENT ON 09/22/17 TO HAVE THEIR WORK INSPECTED. I ALSO ASKED FOR AUTHORIZATION TO REPAIR THE TAKATA AIRBAG. ON 09/22/17 GOSSETT REFUSED TO TOUCH THE CAR UNLESS I PAID THEM $140.00 DIAGNOSTIC FEE. FOLLOWING THE DIAGNOSTIC I WAS TOLD IT WOULD COST ANOTHER $140.00 TO CLEAN DIRT FROM THE SHORT TO THE PASSENGER SEAT SENSOR. NO PROBLEMS EXISTED PRIOR TO THE 09/13/ VISIT TO INFLATE THE TIRES. TOTAL PAID WAS $340.41. FOLLOWING THIS VISIT THE RE-SET IS INOPERABLE, THE LOW TIRE INDICATOR, SEAT BELT, AIRBAG AND TRACTION CONTROL LIGHTS COME ON AND OFF EACH TIME THE VEHICLE IS TURNED ON AND FLASH IN AND OUT DURING DRIVING. THE ESP/ABS LIGHT IN THE MIDDLE PANEL ON THE DASH COMES ON, THE FUEL FILLER FLAP DOOR IS MALFUNCTIONING IN THE REVERSE ORDER FOR THIS YEAR VEHICLE, ERROR AIRBAG AND ERROR ESP/ABS WARNINGS COME ON. ON 09/22/17 MY VEHICLE WAS RETURNED WITH BROKEN OFF PART # VW 8E038813348E>ABS< FRONT PASSENGER FLOOR. REPORTED VIA MAIL TOAL GOSSETT/CEO, VW CUSTOMER CARE LIVE CHAT, TELEPHONE TO JENNIFER OSBORN/SERVICE AGENT, DWAYNE HILL/SERVICE MANAGER GOSSETT GERMANTOWN. TUESDAY, 10/17/I RECEIVED A CALL FROM JASON TRIPP BUT HAVE NOT BEEN ABLE TO MAKE CONTACT WITH HIM TO DATE.

TAKATA RECALL. PURCHASED A 2012 VW PASSAT ON 08/07/2015. WAS NOT AWARE OF THE RECALL UNTIL THE SALESMAN MADE A FOLLOW-UP COURTESY CALL TO ME ON 08/08/2016. HE WAS ADVISED I NEVER RECEIVED A LETTER. I PHONED VW CUSTOMER CARE, VERIFIED MY ADDRESS AND REQUESTED A LETTER FROM THEM AFTER RENEWING MY REGISTRATION BUT NEVER RECEIVED A RECALL LETTER TO THIS DAY. AUGUST 25, 2017 THE AIRBAG WARNING LIGHT CAME ON. SEPTEMBER 13, 2017 THE LOW TIRE INDICATOR LIGHT CAME ON. I TOOK MY VEHICLE TO GOSSETT VW, HAD THE TIRES INFLATED AND WHEN I DROVE THE VEHICLE TWO DAYS LATER THE ABS/TRACTION CONTROL/TIRE PRESSURE/ AND SEATBELT LIGHTS WERE CONTINUALLY FLASHING. I SPOKE TO AN ADVOCATE VIA CHAT ON VW'S SEB SITE. SHE AUTHORIZED THE AIRBAG REPAIR ON 09/22/2017. I PAID APPROXIMATELY $341.00 TO RESOLVE THE PROBLEM WITH THE WARNING LIGHTS BUT TO DATE, 09/27/2017 THE PROBLEM PERSISTS. THE DEALERSHIP DID NOT RESPOND TO MY COMPLAINT AND THE FILE WAS CLOSED ON 09/25/2017. I PHONED CUSTOMER CARE EARLIER TODAY, WEDNESDAY, 09/27/2017 AND REOPENED THE CASE. MY VEHICLE ONLY HAD 38,415 MILES ON IT. THE REPAIR REPORT ACCORDING TO SERVICE AGENT J.O. CLAIMED THEY FOUND A SHORT TO THE PASSENGER OCCUPANT SENSOR CAUSING THE ABS LIGHT, TIRE LIGHT, AND TRACTION LIGHT. CORRECTION: REPAIRED SHORT AND CLEANED RIGHT REAR SPEED SENSOR AND BEARING. ON 09/22, THE BOTTOM DRIVER TAKATA AIRBAG WAS PERFORMED. NOT ONLY ARE THE SAME LIGHTS ALARMING EACH TIME I TURN ON THE VEHICLE, BUT THIS MORNING THE ESP ERROR LIGHT FLASHED. VW CUSTOMER CARE WAS ADVISED AND REOPENED THE COMPLAINT. FOLLOWING THE SERVICE VISIT I DISCOVERED A BROKEN PART WITH VW # 8E0.881.348.E ON THE RIGHT FLOOR MAT OF THE CAR. THIS IS ALARMING. I WAS ADVISED AN ADVOCATE FROM VW CORPORATE SHOULD BE CALLING ME IN RESPONSE TO THIS HORRIFIC ORDEAL. THESE INCIDENCES OCCURRED 2 WEEKS AFTER THE CERTIFIED PRE- OWNED WARRANTY EXPIRED. NEVER HAD ANY PROBLEMS WITH THE VEHICLE BEFORE THIS. I AM A SENIOR CITIZEN WHO IS EXTREMELY ALARMED WITH THIS MATTER.

2012 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO HEAD LAMP CONNECTOR HOUSING SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE WAS TAKEN TO A DEALER TO HAVE THE REPAIR COMPLETED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHO INFORMED THE CONSUMER THAT VEHICLE'S HEADLAMP CONNECTOR HOUSINGS WERE NOT UPDATED. UPDATED 09/05/2017*JS

CLOCK SPRING ON MY VEHICLE BROKE FOR A SECOND TIME DISABLING MY HORN AND STEERING WHEEL CONTROLS. MY AIRBAG LIGHT IS ALSO ON. NOT ONLY IS THIS A COSTLY FIX, BUT MY SAFETY IS IN JEOPARDY AGAIN DUE TO A PART THAT IS WIDELY KNOWN TO BE DEFECTIVE FOR YEARS. FOR SOME REASON MY CAR IS NOT INCLUDED IN THIS VOLUNTARY RECALL AND IT IS VERY UPSETTING. PLEASE INCLUDE THIS VIN IN YOUR RECALL OR EVEN THE DEFECTIVE REPLACEMENTS. I DON'T WANT TO DIE OVER A CAR PART.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE CONTACT WAS UNABLE TO GET THE RECALL COMPLETED DUE TO UNREASONABLE SCHEDULING FROM THE DEALER. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JOE HOLLAND VOLKSWAGEN (150 MACCORKLE AVE SW, SOUTH CHARLESTON, WV) WAS CONTACTED AND WAS UNWILLING TO ACCOMMODATE THE CONTACT. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY WOULD GIVE THE CONTACT A CALL ON MONDAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.