2010 VOLKSWAGEN PASSAT Complaints

TL*-THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT WAGON. THE TRANSMISSION SHUTTERED AS THE VEHICLE SLOWED AND WENT FROM A HIGHER GEAR TO A LOWER GEAR. THE VEHICLE ALSO LURCHED FORWARD WHEN THE CONTACT TOOK SHE TOOK HER FOOT OFF THE BRAKE. THE DEALER STATED THAT THE VEHICLE WAS DESIGNED TO FUNCTION IN THAT MANNER. THE DEALER WAS REPLACING THE CLUTCH AT THE TIME OF THE COMPLAINT. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 500. THE CURRENT MILEAGE WAS APPROXIMATELY 4,000.

I PURCHASED A 2010 VW PASSAT WAGON WITH DSG IN DEC. '09. SINCE THE BEGINNING I NOTICED A STRANGE QUIVERING/SHUTTER AS IT GEARS DOWN FROM 2ND TO 1ST GEAR. I TOOK IT IN AT 1500 MILES AND A SERVICE COORDINATOR TOLD ME IT WAS "NORMAL". IT PROGRESSIVELY GOT WORSE AND BECAME A VIBRATING CLUNK WHEN GEARING DOWN. IT ALSO STARTED LURCHING FORWARD WHEN STOPPED AS I TOOK MY FOOT OFF THE BRAKE. I COULDN'T ACCEPT THAT THE CAR WAS ENGINEERED TO ACT THIS WAY. I TOOK IT BACK AT 4,000 MILES AND THEY DROVE IT AND AGREED THERE WAS AN ISSUE AND DUPLICATED IT DURING A DRIVE. THEY RESET THE ELECTRONIC SETTINGS TO FACTORY AND TOLD ME IT WAS FIXED. I DROVE IT OFF THE LOT AND IMMEDIATELY FELT THE SAME PROBLEM. I TOOK IT BACK AND THEY SAID THEY HAD TO CONSULT WITH VW FOR A FURTHER FIX. THEY GOT WITH VW AND CONCLUDED THE TRANSMISSION NEEDED A REPLACEMENT FRONT CLUTCH PACK. SO THE PARTS ARE ON ORDER. I HAVE NO CONFIDENCE THIS WILL FIX IT SINCE I HAVE NEWLY LEARNED ABOUT ALL OF THE DSG ISSUES IN PREVIOUS MODELS WITH SAME TRANSMISSION THAT SEEM TO HAVE NO FIX. IT IS EXTREMELY FRUSTRATING TO PAY $32K FOR A CAR THAT IS BROKEN FROM THE BEGINNING. VW NEEDS THEIR FEET HELD TO THE FIRE JUST AS TOYOTA IS WITH THEIR QUALITY PROBLEMS. AT LEAST TOYOTA HAS STEPPED UP TO THE PLATE TO ADDRESS THEIR WITH FINALITY. *TR