2013 VOLKSWAGEN PASSAT Complaints

WINTER OF 2019, MY REAR COIL SPRING BROKE. MY CAR WAS PARKED IN MY DRIVEWAY AND TURNED OFF. I WAS LOADING MY BACKSEAT WITH MY WORK SUPPLIES WHEN THE BREAK OCCURRED.

ON MARCH 7, 2019 PROBLEM BEGAN WITH ALL DOOR LOCKS CLICKING. ALL LOCKS MAKING NOISE WHEN STARTING OUT DRIVING OR TURNING. DRIVER'S DOOR WOULD NOT LOCK. RESET ALL DOORS WITH KEY, EXCEPT DRIVER'S SIDE DOOR, WHICH WAS NOT OPTIONAL. DRIVER'S DOOR STILL WOULD NOT LOCK. ALSO DRIVER'S DOOR WOULD NOT CLOSE LATCH UNLESS HIT LOCK BUTTER. ON MARCH 8, 2019 DRIVING TO WORK, WITH CAR IN MOTION ON CITY STREET, DROVE OVER RAILROAD TRACKS AND DRIVER'S DOOR FLEW OPEN. AFTER COMING TO STOP AND CLOSING DOOR, THE DOOR WOULD NOT LATCH EVEN WHEN HITTING LOCK BUTTON. HAD TO TIE BUNGEE CORD FROM DRIVER'S DOOR TO PASSENGER DOOR TO DRIVE HOME FROM WORK. TRAVEL TO AND FROM WORK REQUIRES LONG MILES ON INTERSTATE. HAS PLACED ME IN EXTREMELY DANGEROUS SITUATION. DRIVER DOOR STILL WILL NOT LOCK AND WILL NOT CLOSE AND LATCH. WILL NOT BE ABLE TO DRIVE THE CAR SAFELY UNTIL DOOR LATCH AND LOCKS ARE FIXED. WE REQUEST A RECALL REVIEW AND REPAIRS BY VOLKSWAGEN ARE MADE.

AIRBAG LIGHT REMAINS ON. TOOK VEHICLE TO DEALERSHIP OWINGS MILLS HERITAGE VW AND WAS INFORMED THAT DRIVER'S SIDE "CURTAIN " AIR BAG IS WHAT IS CAUSING IT. CONCERNS AS TO WHETHER IT IS DEFECTIVE AND IF IT WILL PROVIDE PROTECTION IF THERE'S AN ACCIDENT. I WOULD THINK THAT THIS IS A MANUFACTURING ISSUE.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE DEFROST SYSTEM WAS INOPERABLE. THE CONTACT ALSO MENTIONED THAT THE HEAT WAS NOT WORKING INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO BRUNSWICK AUTO MART (3031 CENTER RD, BRUNSWICK, OH 44212, (877) 815-7437) WHERE THE HEATER CORE WAS REPLACED THREE TIMES, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 110,000.

MY CONCERN FIRST OCCURRED IN NOVEMBER OF 2014, WHERE THE HEATER BLOWER MOTOR STOPPED WORKING CAUSING THE WINDOW TO BE COVERED WITH MOISTURE AND VISION OBSCURED. WHEN I BROUGHT TO VW DEALER THE BLOWER HAD STARTED AGAIN AND I WAS TOLD THEY COULD DO NOTHING AS IT WAS NOW OPERATING AS INTENDED. I HAVE SINCE LEARNED THAT IN 2015 TECH TIP WAS ISSUED CONCERNING SNOW OR MOISTURE ENTERING THE BLOWER COMPARTMENT WAS FOUND TO BE IMPAIRING THE BLOWER MOTOR. THEY ISSUED A REPAIR KIT DESIGNED TO SECURE FUTURE SNOW FROM ENTERING THIS AREA. FAST FORWARD TO FEBRUARY 2019, WHEN MY BLOWER AGAIN STOPPED WORKING. I HAD MY VEHICLE TOWED TO MY VW DEALERSHIP FOR REPAIR, HOPING IT WOULD BE COVERED UNDER THE EXTENDED WARRANTY I PURCHASED WHEN I BOUGHT THIS VEHICLE. I HAVE SINCE LEARNED THIS IS NOT COVERED BY WARRANTY AS IT IS A DESIGN FLAW AND NOT A PART FAILURE. MY DEALERSHIP SUGGESTED INSTALLING THE TECH FIX UPGRADE NOTED TO PREVENT FUTURE FAILURE. THIS COST ESTIMATE WAS $800.00. I MADE A CAL TO VW CUSTOMER CARE TO APPEAL FOR SOME REMEDIATION FOR THIS COST TO REPAIR A KNOW DEFECT. I WAS TOLD THAT NO RECALL HAD BEEN MADE FOR THIS CONDITION AND MY VEHICLE WAS OUT OF MILEAGE LIMITS AND AGE. THIS VEHICLE HAS 63000 MILES AND IS SIX MODEL YEARS OF AGE. MY CONTENTION IS THAT THIS WAS A KNOWN PROBLEM THAT HAD A KNOWN TECH FIX, IN 2015, WHEN MY FIRST CONCERN SHOULD HAVE BEEN ADDRESSED. I HAVE LEARNED FROM MY ONLINE RESEARCH THAT THIS IS NOT AN ISOLATED OCCURRENCE, WHERE SNOW HAS MIGRATED INTO THE BLOWER BOX, CAUSING THE BLOWER MOTOR TO SEIZE OR BECOME INOPERABLE. THANK YOU FOR ANY UPDATE THIS MAY INSPIRE.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE ENGINE WAS FAULTY AND THE VEHICLE COULD SHUT OFF AT ANY MOMENT. ALSO, THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEARER VOLKSWAGEN (2287 BERLIN STATE HWY, BARRE, VT 05641) WHERE IT WAS DIAGNOSED AND REPAIRED. THE DIAGNOSIS INFORMATION WAS NOT PROVIDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 103,000.

DRIVING WHILE IN INCLEMENT WEATHER NOTICED PASSENGER SIDE WINDOW FOGGING UP AND DIDN'T THINK MUCH ABOUT IT SUCH AS HEAVY RAIN ETC. AND DIDN'T THINK MUCH ABOUT IT. FAST FORWARD TO SUB FREEZING TEMPERATURES IN A SNOWSTORM AND NOW NOTICED PASSENGER SIDE WINDSHIELD FROZEN AND WIPERS USELESS. START DIAGNOSTICS AND FIND COLD AIR BLOWING OUT AIR VENTS AND READ THOUSANDS OF PEOPLE HAVE THE SAME ISSUE AND VOLKSWAGEN KNOWS ABOUT IT. THEY ACTUALLY HAD AN ENXTENDED WARRANTY FOR SOME NOT OTHERS TO COVER THIS ISSUE AND A SERVICE BULLETIN TO BANDAID THE FIX. THIS IS AFFECTING THOUSANDS OF PEOPLE AND IS A SAFETY ISSUE AFFECTING THOUSANDS AND THE WORST THING ABOUT IT IS REPLACING THE HEATER CORE IS ONLY TEMPORARY AS IT WILL HAVE TO BE DONE AGAIN AS THEY HAVE NO PERMANENT FIX. I CAN DEAL WITH FOG ON THE WINDSHIELD BUT NOT A FROZEN WINDSHIELD ONLY TO HAVE NO MEANS OF GETTING HEAT TO THAW OUT. I READ ABOUT BMW HAVING ISSUES FOR BLOWER MOTOR RESISTORS WHY CAN VW BE HELD RESPONSIBLE FOR A CLOGGED HEATER CORE.

MY CAR IS A 2013 PASSAT PURCHASED BY ME IN 2014, I HAVE ALWAYS TAKEN MY CAR TO BE SERVICED WITH ALL REQUIRED SERVICE MAINTENANCES SINCE PURCHASE DATE (SERVICES DONE ALL AT VOLKSWAGEN DEALERSHIPS). THE NEXT SERVICE WAS NOT DUE. I HAVE THIS ALL DOCUMENTED BY THE DEALERSHIPS. MY CAR HAS APPROX. 94,000 MILES ON IT. THE CHECK ENGINE LIGHT STARTED TO COME ON INTERMITTENTLY. TODAY VOLKSWAGEN DEALER (FOLLOWING DIAGNOSTIC TESTING) TOLD ME THE HEAD GASKET NEEDS TO BE REPLACED BUT THAT THIS IS A RISKY REPAIR AS THE PRIMARY PROBLEM IS THE ENGINE. THE VOLKSWAGEN DEALERSHIP IS TELLING ME THE ENGINE NEEDS TO BE REPLACED. THE VOLKSWAGEN DEALER IS TELLING ME TODAY THAT THIS IS NOT A USUAL PROBLEM WITH THIS VEHICLE. I CALLED VOLKSWAGEN TO ASK FOR FINANCIAL ASSISTANCE OR BUY BACK PLAN FOR THIS AND WAS TOLD THERE IS NOTHING THAT CAN BE DONE.

I WAS TRAVELING TO WORK ON INTERSTATE 85 (WHICH AS FOUR LANES) AND ALL OF A SUDDEN THERE WAS A GUN SHOT/EXPLOSION SOUND THAT RATTLED MY CAR. I FROZE AND CLOSED MY EYES (THANK GOD I WAS ON A STRAIGHT ROAD & DID NOT YANK MY STEERING WHEEL), WHEN I OPENED I WAS COVERED IN GLASS. FOR SOME REASON, MY SUN ROOF EXPLODED FOR NO APPARENT REASON. IT WAS NOT BELOW FREEZING OR EXTREME HEAT AND I HAD NOT BEEN UNDER AN OVERPASS. I HAD GLASS IN MY CLOTHES, MY MOUTH, MY HAIR, AND ALL IN MY CAR.

CLOCK SPRING IS NOT WORKING AFTER TAKATA RECALL IMPLEMENTED. NO CONTROLS ON STEERING WHEEL WORK. HORN DOES NOT WORK. AIRBAG WOULD LIKELY NOT INFLATE. AIRBAG LIGHT IS ON. THIS OCCURED WHILE THE CAR WAS NOT MOVING.