2013 VOLKSWAGEN PASSAT Complaints

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS IN REVERSE, THE CONTACT HEARD AN ABNORMAL CLICKING NOISE COMING FROM THE STEERING WHEEL AND A "DRIVER SIDE AIR BAG ERROR" MESSAGE APPEARED. THE CONTACT CALLED FINDLAY VOLKSWAGEN AT (702) 558-6600 (LOCATED AT 983 AUTO SHOW DR, HENDERSON, NV 89014) AND WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR MANUFACTURER RECALL NUMBER: 239516 AND AN UNKNOWN NHTSA CAMPAIGN. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

WHILE I WAS HOME, I NOTICED MY AIRBAG LIGHT CAME ON AND THE BUTTONS ON MY STEERING WHEEL DIDN'T WORK. A FEW DAYS LATER I WAS DRIVING ON THE HIGHWAY AND A CAR ALMOST CHANGED LANES ON TOP OF ME. I TRIED TO HONK MY HORN AND NOTHING CAME OUT. THANKFULLY THE CAR SWERVED BACK IN IT'S LANE BECAUSE I DIDN'T HAVE ANYWHERE TO GO. I TOOK MY CAR TO THE DEALERSHIP AND THEY TOLD ME THE CLOCK SPRING NEEDED REPLACED. IN 2016 I HAD MY CLOCK SPRING REPLACED AS PART OF A RECALL (69L2). I'VE RECENTLY LEARNED THAT MANY OTHER PEOPLE ARE HAVING A SIMILAR ISSUE WITH THEIR RECALL-REPLACED CLOCK SPRING. VOLKSWAGEN IS NOT ACKNOWLEDGING THE PROBLEM WITH THE RECALL WORK AND CLOCK SPRING BEING FAULTY AND WILL ONLY REPLACE IT IF I SPEND OVER $700 FOR ANOTHER DIAGNOSTIC AND REPAIR.

RECALL #94G8 ON 8/26/2014 I HAD MY VEHICLE IN FOR SERVICING AT THE DEALERSHIP FROM WHICH I HAD PURCHASED IT. THEY INFORMED ME THAT IN ADDITION TO THE ROUTINE SERVICING THEY WOULD BE ADDRESSING A RECALL ISSUE REGARDING THE "LOW BEAM HEADLIGHTS". THE INVOICE I RECEIVED SHOWS THE WORK PERFORMED. FLASH FORWARD 4 YEARS ALMOST TO THE DATE, I WAKE IN THE MORNING TO LEAVE FOR WORK TO SEE THAT NEITHER OF MY LOW BEAM HEADLIGHTS ARE WORKING. I CALLED THE DEALERSHIP TO GET THE ISSUE RESOLVED ASAP. WHILE AT THE DEALERSHIP LATER THAT DAY THEY LOOKED THE CAR OVER AND COME BACK WITH AN ESTIMATE OF $950 TO FULLY REPLACE BOTH HEADLIGHT ASSEMBLIES BASED OFF THE FACT THAT THERE IS POWER TO THE LIGHT SOCKETS, BUT NOT TO THE BULBS. THIS SEEMS TO BE AN ISSUE THAT WOULD BE VERY CLOSELY RELATED TO THE ISSUE THE RECALL WAS ISSUED FOR. YET BECAUSE THEY HAVE PERFORMED THE INITIAL SOLUTION MEET THE RECALL RESOLUTION SPECIFICATIONS, VOLKSWAGEN IS NOT REQUIRED TO DO ANYTHING FURTHER. HOW IS THIS POSSIBLE? IF A SPECIFIED RESOLUTION TO A SAFETY RECALL ISSUE FAILS, THE MANUFACTURER SHOULD BE MADE TO LOOK FURTHER INTO A BETTER RESOLUTION, AT NO CHARGE TO THE CONSUMER. IT MOST CERTAINLY IS NOTHING THAT I DID THAT CAUSED THE ISSUE. THE PROBLEM WOULDN'T EXIST AT ALL IF THE DESIGN BY THE MANUFACTURER WASN'T FLAWED.

PULLING OUT OF DRIVEWAY EPC LIGHT COMES ON. TOTAL LOSS OF POWER AND ENGINE SPEED SET TO 1800RPM IN "SAFE MODE" NO ONE KNOWS EXACTLY WHAT IS WRONG. MECHANICS CANNOT TTELL ME WHAT IS WRONG. DEALERSHIP VW HAS NO IDEA AND WANT TO START REPLACING ITEMS IN DESCRIMINATELY AND I DON'T HAVE THAT KIND OF MONEY TO THROW AROUND AND BESIDES. THE PEOPLE THAT BUILT THE CAR CAN'T FIGURE IT OUT. THIS IS A HUGE SAFETY ISSUE. COMPUTER FAULTS AND SHUTS DOWN THE POWER AT HIWAY SPEEDS AND SOMETIMES CAR STALLS OUT. THIS IS VERY DANGEROUS AND HAPPENING TO HUNDREDS MAYBE THOUSANDS OF PEOPLE I'M READING ONLINE AND TALKING WITH OTHER OWNERS.

MY CAR IS NOT CURRENTLY INCLUDED IN RECALL 94G8/7V BUT IS EXPERIENCING THE EXACT ISSUES OUTLINED IN THE RECALL. MY LEFT, FRONT, LOW BEAM HEADLIGHT HAS GONE OUT. THE BULB IS NOT BURNED OUT (TESTED ON RIGHT SIDE) AND THE HIGH BEAM HEADLIGHT STILL WORKS. THE CAR WAS STATIONARY AND IDLING WHEN THE LIGHT WENT OUT INITIALLY. I TOOK THE VEHICLE TO THE LOCAL VW DEALERSHIP AND WAS TOLD IT WOULD COST ME OVER $400 TO FIX THE ISSUE. I WAS TOLD NOTHING ABOUT THE ACTIVE RECALL. WITHIN A SHORT TIME THE LIGHT BEGAN WORKING AGAIN BUT ONLY FOR A FEW WEEKS. IT HAS GONE OUT AGAIN AND HAS BEEN OUT FOR SEVERAL MONTHS. I UNDERSTAND MY VIN IS NOT INCLUDED, BUT AS STATED, MY ISSUE IS IDENTICAL TO THE RECALL AND IT SHOULD BE INCLUDED. I AM ASKING WHAT I CAN DO TO HAVE MY VIN ADDED TO THE RECALL. THANK YOU!

MY CLOCK SPRING WAS SUPPOSEDLY REPLACED IN 08/17 BY A VW DEALER BEFORE I BOUGHT THE CAR FROM CHEVY. WHEN I TOOK MY CAR IN BECAUSE AIR BAG LIGHT WAS ON AND NO STEERING WHEEL CONTROLS WORKED, I WAS INFORMED THAT I HAD AN OPEN CIRCUIT IN MY CLOCK SPRING AND SINCE IT HAD ALREADY BEEN REPAIRED BY THE RECALL I WOULD HAVE TO PAY FOR IT THIS TIME.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT STATED THAT THE BLUETOOTH, RADIO, AND HORN FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) IN 2015. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE MANUFACTURER WAS ALSO CONTACTED AND WAS UNABLE TO PROVIDE FURTHER ASSISTANCE. THE VEHICLE WAS CURRENTLY AT A MECHANIC FOR REPAIRS. THE FAILURE MILEAGE WAS 103,000.

I HAVE AN ISSUE WITH THE RIGHT LOW BEAM HEADLIGHT. PUT A NEW BULB IN AND IT STILL DON'T WORK. IM HERE AT THE VW REPAIR AND SHOWED THEM THAT THEIR WAS A RECALL ON THE THIS ISSUE. THEY SAID THAT MY CAR WASN'T ONE OF THE ONES THAT WAS RECALLED. IT'S NOT FAIR THAT I SHOULD PAY FOR THIS PART TO BE FIXED. WHEN IT WAS RECALLED.

I HAVE TAKEN MY VW IN FOR THE RECALL, SCHEDULED A VISIT SPECIFICALLY FOR THE RECALL. AFTER I BROUGHT THE VEHICLE IN THEY SAID THEY DID NOT HAVE THE PARTS. I WAS TOLD THAT THE PARTS WERE BACKORDERED. I HAVE NO INDICATION FROM VW ON HOW LONG THIS WILL TAKE. I AM MILITARY MOVING OVER SEAS AND NEED THIS FIXED BEFORE IT CAN BE SHIPPED. I HAVE SPOKEN WITH VW 3X IN THE PAST MONTH ABOUT THIS.

THERE WAS A RECALL ON CLOCKSPRING, AND THE REPAIR WAS A CLOCKSPRING COVER THAT WAS REPAIRED ON MY VEHICLE IN MARCH OF 2016. JULY 2018 MY CLOCKSPRING HAD TO BE COMPLETELY REPLACED COSTING $650. THERE WAS ALSO AN AIRBAG RECALL THAT CAUSED MY HORN TO STOP WORKING, AIRBAG LIGHT TO COME ON, AT THE SAME EXACT TIME THE CLOCKSPRING STOPPED WORKING. I TOOK MY VEHICLE TO A DEALERSHIP 2 DAYS AGO TO HAVE THE CLOCKSPRING LOOKED AT AND THE RECALL ON THE AIRBAG REPAIRED. THE DEALERSHIP INFORMED ME THAT I WOULD HAVE TO PURCHASE A NEW CLOCKSPRING BECAUSE ONLY THE COVER WAS CONSIDERED A RECALL, HOWEVER OBVIOIUSLY THIS WAS NOT A SUFFICIENT CLOCKSPRING REPAIR.