2013 VOLKSWAGEN PASSAT Complaints

View complaints related to 2013 VOLKSWAGEN PASSAT. The complaints found here are submitted by actual consumers with first hand experience. There are more than 710 complaints submitted for the 2013 VOLKSWAGEN PASSAT. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2013 VOLKSWAGEN PASSAT
    - BLOOMINGTON, CA

    HIGH-PRESSURE FUEL PUMP FAILURE, CAR STOPPED WORKING WHILE DRIVING ON FREEWAY IN ANOTHER STATE. CAR HAS NOT RUN IN OVER A YEAR DUE TO THIS PROBLEM AND THE COST TO FIX IT. THEY MODEL YOUR NEW WERE WITH THE EXACT SAME ENGINE AND PART IS COVERED UNDER WARRANTY BUT THIS CAR IS NOT AT A 71,250 MILES

    Source: NHTSA WEB SITE
  • 2013 VOLKSWAGEN PASSAT
    - NASHVILLE, NC

    I'VE HAD MY 2013 VOLKSWAGEN PASSAT 3.6 SEL PREMIUM SINCE 6/2017, AND I HAVE BOUGHT 2 SETS OF VW WHEEL CENTER CAPS, BECAUSE THEY KEEP FAILING OFF. IT'S QUITE OBVIOUS THIS IS A MANUFACTURER'S DEFECT WITH VOLKSWAGEN. THIS IS AN EXPENSIVE VEHICLE, AND VOLKSWAGEN SHOULD DO A BETTER JOB AT ENGINEERING PARTS THAT DON'T FALL OFF OF THE CAR. THESE WHEEL CAPS ARE ROUGHLY $26 AT VOLKSWAGEN BEFORE TAX.

    Source: NHTSA WEB SITE
  • 2013 VOLKSWAGEN PASSAT
    - LOS BANOS, CA

    TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE FRONT DRIVER SIDE LOW BEAM HEADLIGHT FLICKERED OFF AND ON. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT ALSO FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MERCED VOLKSWAGEN, LOCATED AT 1530 W MAIN ST, MERCED, CA 95340) WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT HOUSING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V125000 (EXTERIOR LIGHTING). THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,980. ...UPDATED 11/15/17 *BF THE CONSUMER STATED THE VEHICLE SHOULD BE INCLUDED IN THE RECALL. UPDATED 11/29/2017*JS

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2013 VOLKSWAGEN PASSAT
    - FORT WORTH, TX

    I WAS TOLD THAT MY AIRBAG ISSUE WAS DUE TO THE SENSOR GETTING WET AND I HAD TO PAY TO FIX IT, AND THEN I RECEIVE LETTER SAYING MY INFLATOR IS PART OF RECALL, THE FIRST RECALL ON MY CAR FOR THE DAYTIME DRIVING LIGHT STILL HAS NOT FIX, ITS BEEN IN THE SHOP AT LEAST THREE TIMES, ON TOP OF THAT YOU CAN MOVE THE GEARS IN MY CAR WITHOUT PRESSING ANYTHING OR BRAKING..

    Source: NHTSA WEB SITE
  • 2013 VOLKSWAGEN PASSAT
    - BURGESS, VA

    I RECEIVED A WRITTEN NOTIFICATION THAT MY CAR WAS COVERED UNDER A RECALL FOR THE DEFECTIVE AIRBAG. WHEN I TRIED TO MAKE AN APPOINTMENT WITH PRIORITY VOLKSWAGEN CHESTER VA. THEY REFUSED TO MAKE AN APPOINTMENT TO FIX THE CAR STATING THAT THE PARTS WERE NOT AVAILABLE AND THEY WOULD NOT MAKE AN APPOINTMENT OR TELL ME WHEN THE PART WOULD BE AVAILABLE. THE WRITTEN NOTICE SAYS TO SCHEDULE THE REPAIR IMMEDIATELY AND I AM TRYING TO DO THIS BUT THE DEALER REFUSES TO ASSIST. I TRIED TO CONTACT VOLKSWGEN DIRECTLY BUT GOT A RECORDING STATING THAT DUE TO HIGH CALL VOLUMES I SHOULD GO TO THEIR WEB SITE. WHAT A CROCK. SO WHO IS RESPONSIBLE IF THE AIRBAG INJURES OR KILLS SOMEONE WHEN THERE IS AN ACTIVE SAFETY RECALL AND THE MANUFACTURER REFUSES TO EVEN SCHEDULE THE REPAIR? HOW DO YOU SUGGEST I PROCEED FROM HERE.

    Source: NHTSA WEB SITE
  • 2013 VOLKSWAGEN PASSAT
    - YORK, PA

    2013 PASSAT RECALL ON THE LOW BEAM HEADLIGHT HEADLIGHT WAS WORKING WHEN PURCHASES 3 DAYS AGO HEADLIGHT HAS NOW STOPPED WORKING DO IT YOURSELF AS PER OWNER'S DID NOT WORK WENT TO LOCAL VOLKSWAGEN DEALERSHIP PRESENTED INFORMATIO FROM WEBSITE CONCERNING LOW BEAM HEADLIGHT RECALL NO ASSISTANCE PROVIDED CONTACTED VOLKSWAGEN CUSTOMER CARE CENTER THERE ARE OTHER VEHICLES THAT ARE BEING AFFECTED BY THE LOW BEAM HEADLIGHT RECALL

    Source: NHTSA WEB SITE
  • 2013 VOLKSWAGEN PASSAT
    - STAUNTON, VA

    WHEN I STARTED TURNING THE STEERING WHEEL A FEW DAYS AGO I WOULD HEAR SOMETHING KINDA TICKING LIKE SOMETHING WAS CAUGHT BETWEEN THE STEERING AND COLUMN SECTION. TODAY AFTER I STARTED MY CAR AND THE STEERING WHEEL AIR BAG CAME AND HAS STAYED ON. THUS MY HORN AND BUTTONS TO CONTROL MY INSTRUMENT PANEL NO LONGER WORK.

    Source: NHTSA WEB SITE
  • 2013 VOLKSWAGEN PASSAT
    - PACIFICA, CA

    TAKATA RECALL, I HAVE BEEN CALLING FOR MONTHS THE DEALERSHIP TO SCHEDULE AN APPOINTMENT, SPECIFICALLY: SERRAMONTE VW LOCATED AT: 711 SERRAMONTE BLVD, COLMA, CA 94014. THEY NEVER GET ME THROUGH TO SERVICE, AND EVERY TIME I LEAVE MY NAME AND NUMBER THEY NEVER CALL ME BACK. HOW TO I SCHEDULE THE REPAIR!

    Source: NHTSA WEB SITE
  • 2013 VOLKSWAGEN PASSAT
    - APO, AE

    THE VEHICLE STEERING WHEEL CLOCK SPRING WAS REPAIRED UNDER RECALL FROM VW IN JAN 2016 AT 42000 MILES AND FAILED AGAIN AT AROUND 46000 MILES, LEAVING MY CAR WITHOUT DRIVER SIDE AIRBAGS. IT IS QUITE UNSAFE TO HAVE SUCH A CRUCIAL SAFETY PART TO FAIL SO REGULARLY AND UNEXPECTEDLY. I BELIEVED THAT THE RECALLED CLOCK SPRING THAT GOT INSTALLED IN MY CAR IS ALSO DEFECTIVE.

    Source: NHTSA WEB SITE
  • 2013 VOLKSWAGEN PASSAT
    - KILAUEA, HI

    I HAVE HAD 2 RECALLS. I LIVE ON AN OUTER ISLAND IN HAWAII. IN ORDER TO GET A REPAIR I AM BEING TOLD I WILL HAVE TO SHIP, VIA OCEAN BARGE, MY CAR TO OAHU.. I THINK IF VW SELLS TO OUTER ISLANDS THEY AT LEAST NEED TO HAVE AN AUTHORIZED SERVICE REP ON THAT ISLAND. I AM NOT ABLE TO AFFORD TO SHIP A CAR TO OAHU FROM KAUAI AND BACK. WHEN I PURCHASED THE CAR THE SHIPPING TO MY ISLAND WAS INCLUDED IN THE PRICE. PLEASE ADVISE

    Source: NHTSA WEB SITE