2013 VOLKSWAGEN PASSAT Complaints

BECAUSE THE VEHICLE ALSO WAS TDI, VW BOUGHT THE VEHICLE BACK FROM ME ON 21 DECEMBER 2016, I.E., I NO LONGER OWN THE VEHICLE. I RECEIVED A RECALL NOTICE FOR THE THIS CAR A FEW MONTHS AGO AND FILLED OUT THE FORM TELLING ADDRESSEE (VW) THAT THEY HAD BOUGHT MY VEHICLE AND I SHOULD NOT RECEIVE ANY MORE NOTICES. I CALLED VW THIS MORNING (28 JULY 2017) TO GET THEM TO STOP SENDING ME RECALL NOTICES. THEY TOLD ME THEY DID NOT SEND IT YOU DID. THEY SUGGESTED THAT I CONTACT THE FLORIDA DMV, BUT THAT IS MORE THAN USELESS: THEY DO NOT SEND THE NOTICES AND KNOW THAT I KNOW LONGER OWN THE VEHICLE IN QUESTION. SINCE VW WAS KIND ENOUGH TO SELL ME A REPLACEMENT VW PASSAT FOR LESS MONEY THAN THEY PAID ME FOR THE 2013 PASSAT, I BOUGHT IT. SO, WHEN I GET A VW RECALL NOTICE I THINK IT IS FOR THE NEW ONE NOT THE OLD ONE. THIS IS VERY UNPLEASANT, SINCE WE WERE ON PINS AND NEEDLES FROM SEPTEMBER 2015 UNTIL DECEMBER 2016 WONDERING IF THE AIR BAG WAS GOING TO BLOW UP IN OUR FACES. CAN YOU FIND A WAY TO STOP SENDING ME RECALL NOTICES FOR THIS VEHICLE, PLEASE? IT WOULD BE APPRECIATED GREATLY. I WILL FILL OUT THE FORM AGAIN TELLING VW THAT I DO NOT OWN THE CAR, BUT HAVING DONE THAT BEFORE AND GIVEN THAT THE TOLD ME TODAY THEY HAD NO WAY TO STOP THE FLOW OF NOTICES FROM THEIR END, I AM ASKING YOU TO PLEASE CLOSE THE FILE ON THIS VEHICLE AS FAR AS I AM CONCERNED. YOU NEED TO SEND THIS NOTICE TO VW TO TELL THEM TO FIX THE AIR BAG IN THE CAR THEY BOUGHT BACK FROM ME. YOUR HELP AND COOPERATION IN THIS REGARD WOULD BE APPRECIATED GREATLY, THANKS IN ADVANCE IN CASE YOU CAN DO THIS FOR US.

TAKATA RECALL AFTER HAVING MY AIR BAGS REPLACED ON 5/5/2017 I DISCOVERED MY HORN WILL NOT FUNCTION. WHEN I CALLED THE DEALERSHIP WHO INSTALLED THE REPLACEMENT TAKATA AIRBAG THEY TOLD ME I WOULD BE CHARGED FOR THE REPAIR. I TOLD THEM THEY FAILED IN THEIR AIR BAG REPLACEMENT REPAIR WORK. I DID NOT MAKE AN APPOINTMENT. SO NOW MY CAR IS UNSAFE AS I DO NOT HAVE A HORN. THE VOLKSWAGEN DEALERSHIP IS VOLKSWAGEN OF MURRIETA, 41300 DATE STREET, MURRIETA, CA 92562, 951-894-6555.

DASHBOARD DISPLAYED ERROR TO CHECK RIGHT LOW BEAM. PURCHASED REPLACEMENT BULB. INSTALLED BULB AND PROBLEM PERSISTED. DID ONLINE SEARCHES AND FOUND A RECALL FOR A "150,201 2012-'13 VOLKSWAGEN PASSAT SEDANS BECAUSE A LOW-BEAM HEADLIGHT BULB COULD LOSE ELECTRICAL CONTACT, LEADING TO REDUCED VISIBILITY". I SWAPPED THE WORKING SOCKET/BULB COMBO FROM THE LEFT AND IT WORKED IN THE RIGHT HAND HOUSING. I FOUND THE PART NUMBER FOR THE REPLACEMENT SOCKET, AND BOUGHT IT AT LOCAL DEALER. THE PART APPEARS TO HAVE BEEN REDESIGNED. INSTALLED WITH THE ORIGINAL BULB AND IT WORKED FINE. THE OLD SOCKET HAS ONE TERMINAL THAT HAS MELTED PLASTIC AROUND IT. I CALLED VW CUSTOMER SERVICE AND THEY CLAIMED MY CAR WAS NOT COVERED UNDER A RECALL FOR THIS CONDITION AND THEY REFUSED REIMBURSEMENT FOR THE PART.

CLOCK SPRING RECALL. WAS FIXED IN 2016 BUT IS AGAIN BROKEN AND VW REFUSES TO REIMBURSE THE DEALER OR COVER THE COST OF THE REPAIR. DUE TO THIS RECALLED PART NOT BEING REPAIRED PROPERLY, MY AIRBAG LIGHT IS ON, I DO NOT HAVE A HORN, CRUISE CONTROL, NOT HAVE THE ABILITY TO USE MY STEERING WHEEL CONTROLS. THIS, I FEEL IS ALSO RELEVANT TO THE AIRBAG RECALL. I CANNOT SELL MY CAR WITH THIS ISSUE, NOR DO I HAVE THE $ TO FIX IT. IT IS DANGEROUS TO DRIVE IT, AS IT ALREADY HAS AN AIRBAG NOT WORKING, THE AIRBAG LIGHT ON AND NO HORN. I HAVE CONTACTED BOTH THE DEALERSHIP AND VW AND THEY REFUSE TO COVER THE COST OF THIS RECALLED PART.

"TAKATA RECALL DATE 2/9/2016. AND IN MAY 2016 INFORMED BY VW OF HIGH RISKS. AND IMMINENT DANGER...NO FURTHER RESPONSE TO INQUIRIES...AS OF JULY 14,2017 NO REMEDY AVAILABLE...CONCERNED FOR SAFETY OF OCCUPANTS AND OTHER DRIVERS...SUGGEST VW LIVE UP TO THEIR ACKNOWLEDGED RESPONSIBILITY AND PROVIDE EQUITABLE AND SAFE CAR TO DRIVE OR OTHERWISE COMPENSATE SO THAT I CAN REPLACE THEIR DANGEROUS VEHICLE. APPRECIATE YOUR ATTENTION TO MY "AT -RISK: SITUATION [XXX] [XXX] [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

THE REPAIRED CLOCK SPRING FAILED AGAIN PER DEALER. SO THE AIR BAG DOESN'T WORK AND NEITHER DOES THE HORN OR ANY OTHER STEERING WHEEL CONTROLS. SHE WAS DRIVING AND TURNED THE STEERING WHEEL AND HEARD A POP !

I HAVE OWNED MY 2013 VOLKSWAGEN PASSAT 3.6 SEL PREMIUM SINCE 6/10/16, AND VOLKSWAGEN NORTH AMERICA HAS NOT OFFICIALLY SENT ME DOCUMENTATION TO REPLACE MY DEFECTIVE TAKATA AIRBAGS.

TAKATA RECALL. THE DEALER REFUSES TO REPAIR MY RECALLED AIRBAGS EVEN AFTER 2 YEARS OF CONCERN. I HAVE ASKED SINCE NOTIFIED OF THE RECALL FOR THE AIRBAGS TO BE FIXED AND ALWAYS GET THE SAME AANSWER THAT THE PARTS ARE NOT AVAILABLE. I CAN NOT DRIVE THE CAR DUE TO THE SAFETY AND CAN NOT SELL THE CAR BECAUSE THERE IS AN OUTSTANDING RECALL. WHAT CAN BE DONE?

WHILE TRAVELING AT FULL SPEED, THE DIESEL ENGINE STUMBLED, THE GLOW PLUG LIGHT ILLUMINATED, THEN BOGGED TO A STOP ALONG THE SIDE OF THE ROAD IN TRAFFIC. TOWED TO DEALER WHO SAID ALL DIESEL COMPONENTS EXCEPT THE FUEL TANK INCLUDING ALL THE HOSES AND TUBING WOULD NEED TO BE REPLACED BECAUSE THE HIGH PRESSURE FUEL PUMP FAILED SENT METAL SHAVINGS THROUGHOUT THE SYSTEM. CAR HAS 98K MILES AND HAS NOT YET HAD ANY DIESEL FIX INSTALLED AS PART OF THE DIESEL SCANDAL. WAS GOING TO HOLD ONTO CAR FOR A SHORT TIME LONGER THEN SELL BACK TO VW. BOY, WHAT A COSTLY MISTAKE BECAUSE THE CAR MUST BE RUNNING TO RETURN IT. NOT HAPPY WITH VW FOR THIS AND A HANDFUL OF OTHER SERIOUS FAILURES AND ILLEGAL (AND QUITE FRANKLY, SHOCKINGLY BRAZEN) BEHAVIORS THIS COMPANY HAS DEMONSTRATED. MY ADVICE IF YOU STILL HAVE A TDI, DON'T WAIT, TURN IT IN NOW. MY ADVICE FOR FUTURE VAG (VW/AUDI/PORSCHE) BUYERS, THESE VEHICLES ARE NOT WELL DESIGNED FOR RELIABILITY AND ARE VERY EXPENSIVE TO MAINTAIN. FURTHERMORE, VAG HAS PROVEN ITSELF TO PUT PROFITS ABOVE ALL ELSE INCLUDING YOUR SAFETY AND WITH COMPLYING WITH LAWS. BEST TO BUY SOMETHING ELSE AND LET THIS DISHONEST COMPANY SUFFER UNTIL IT REALIZES IT MUST DO BETTER. IF YOU JUST HAVE TO HAVE ONE OF THE PRODUCTS OF THIS DISHONEST COMPANY, BE SURE TO NEVER LET THE WARRANTY EXPIRE AS LONG AS YOU OWN IT BECAUSE ODDS ARE YOU WILL NEED IT OVER AND OVER TO COVER THE FREQUENT AND EXPENSIVE REPAIRS...THE DIESEL FUEL EFFICIENCY WILL NEVER PAY BACK DUE TO THE FREQUENT REPAIR COSTS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO HALLMARK VOLKSWAGEN AT COOL SPRINGS (620 BAKERS BRIDGE AVE, FRANKLIN, TN 37067) AND THE MANUFACTURER WHO STATED THAT "IT WAS UP TO THE FEDERAL GOVERNMENT" AND THEY COULD NOT ASSIST. THE MANUFACTURER ALSO STATED THAT PARTS WOULD POSSIBLY BE AVAILABLE IN SEPTEMBER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.