2014 VOLKSWAGEN PASSAT Complaints

VOLKSWAGEN STILL IS NOT ABLE TO PROVIDE ANY TIMING OR PLAN FOR WHEN THEY CAN REPLACE THE DANGEROUS AIRBAG THAT I SIT BEHIND FOR 500 MILES EVERY WEEK.

RECALL HAS BEEN IN EFFECT SINCE FEBRUARY 2016 AND DEALER STILL HAS NO IDEA WHEN VW WILL SUPPLY REPLACEMENTS. THIS HAS LEAD TO US HAVING TO DRIVE AN UNSAFE VEHICLE FOR LAST 10 MONTHS. WHEN WILL A FIX BE COMING. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS RECEIVED IN FEBRUARY AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/07/17*LJ *CN

MY LEASED VW PASSAT 2014 CHECK ENGINE LIGHT WAS FIXED BY THE DEALER AND WAS FROM A FAULTY EXHAUST FLAP. THEY WANT TO CHARGE ME $485 FOR THE FLAP; TILL 2012 THE SAME PART WAS GIVEN AN EXTENDED WARRANTY UPTO 120,000 MILES BECAUSE OF MULTIPLE FAILURES; SO AFTER THE "FIX", THE SAME PART (TWO MODEL YEARS LATER) HAS FAILED AT 60,000 MILES; VW CUST SUPPORT DOES NOT WANT TO COVER THE REPAIR ON MY CAR AS THEY HAVE NOT HEARD OF THIS PROBLEM FOR THE 2014 MODEL. I THINK IT IS VERY UNUSUAL FOR AN EXHAUST PART TO FAIL LIKE THIS SPECIALLY WHEN IT WAS SUPPOSED TO HAVE BEEN "FIXED". I AM LOOKING FOR SOME HELP IN UNDERSTANDING WHY VW IS NOT EXTENDING THE WARRANTY ON THE SAME PART ON THE 2014 CAR WHEN IT WAS BEING COVERED TILL 2012 AND SUPPOSEDLY RESOLVED. VW CAN IGNORE INDIVIDUAL COMPLAINTS AND I AM SURE THAT THEY WOULD NOT SHARE WITH ME IF THERE HAVE BEEN MORE COMPLAINTS OF THE SAME NATURE FROM OTHER CUSTOMERS. I AM HOPING THAT BY WRITING TO YOU, A RECORD IS CREATED IN CASE OTHERS LIKE ME LODGE A SIMILAR COMPLAINT WITH YOUR AGENCY. THANK YOU *TR

TAKATA RECALL: WHEN I WAS FIRST NOTIFIED OF THE RECALL AROUND THE BEGINNING OF THE YEAR, I MADE AN APPOINTMENT TO HAVE THE RECALL FIXEDA FEW MONTHS LATER. WHEN I ARRIVED, NOBODY BOTHERED TO INFORM ME THE PART WAS NOT AVAILABLE. THIS WAS MAYBE IN MAY. RECENTLY, I CALLED VW OF AMERICA ABOUT THE SAFETY CONCERN. THEY SAID THEY WOULD NOT BUY THE CAR BACK FROM ME OR SWAP IT OUT FOR ANOTHER CAR BUT GAVE NO EXPLANATION. WHEN I CALLED CHERRY HILL VOLKSWAGEN TO ASK WHY, IF THE CAR WAS SO SAFE THEY WOULD NOT BUY IT BACK FROM ME, THE SALESPERSON WAS RUDE TO ME AND CLAIMED I KNEW WHAT I WAS GETTING INTO WHEN I BOUGHT THE CAR. I AM NOT SURE WHAT THAT MEANS AS I WAS UNAWARE OF THE RECALL. I DO NOT FEEL SAFE DRIVING MY CHILDREN AROUND IN THIS CAR. *TR

"TAKATA RECALL" AS THE TAKATA RECALL HAS BEEN ONGOING FOR SOMETIME, MY FAMILY CAR WAS OFFICIALLY RECALLED IN FEBRUARY OF 2016 - WITH THE RESULTS OF AIRBAG RUPTURE BEING "SERIOUS INJURY OR DEATH". TO DATE (DEC. 16) THERE IS NOT A REMEDY TO THIS RECALL. I HAVE BEEN TOLD BY MY LOCAL DEALERSHIP AS WELL AS VW CORPORATE, THAT THEY ARE WORKING ON A SOLUTION, BUT ARE NOT OFFERING ANY FORM OF ALTERNATE VEHICLE OR COMPENSATION/PAYMENT RELIEF. UNFORTUNATELY, I DO NOT HAVE A CHOICE BUT TO CONTINUE USING THIS VEHICLE IN HOPES THAT WE DO NOT HAVE AN ACCIDENT OR A SUDDEN RUPTURE OF THE BAG. I HAVE ALSO LOOKED AT THE POSSIBILITY OF TRADING MY VEHICLE IN FOR A DIFFERENT VEHICLE, BUT I HAVE BEEN TOLD THAT THE DEALERSHIP CANNOT SELL MY VEHICLE WITH OPEN RECALL, SO THEY ARE NOT WILLING TO TAKE IT IN ON TRADE. ALSO, WHILE DEALERS OF OTHER MAKES HAVE BEEN WILLING TO TAKE THE TRADE, THE VALUE DUE TO RECALL HAS DECREASED SUBSTANTIALLY TO THE POINT WHERE I WOULD HAVE TO PAY AN OUTRAGEOUS AMOUNT TO GET INTO ANOTHER VEHICLE. VW NEEDS TO STAND BEHIND THE VEHICLES AND COME UP WITH A SAFE ALTERNATIVE FOR THEIR CUSTOMERS.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT EXPERIENCED EXTREME HEADACHES AND NAUSEA CONTINUOUSLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE LEAKED CARBON MONOXIDE. THE DEALER REPLACED A HOSE, BUT THE ISSUE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

AIRBAG LIGHT CAME ON WHILE TURNING THE STEERING WHEEL. I LOOKED UP A SIMILAR ISSUE ON NHTSA WEBSITE (15V483000 CAMPAIGN) WITH A STEERING WHEEL CLOCK SPRING ISSUE FOR MULTIPLE VW VEHICLES. IT LISTED 'SOME' 2014 PASSAT'S AS BEING AFFECTED. I TOOK IT TO THE DEALER WHO STATED THAT MY VIN WAS NOT LISTED AS BEING EFFECTED, HOWEVER IT HAS TO GIVEN IT IS THE SAME MAKE/MODEL AS THIS NHTSA CAMPAIGN. PLEASE CONSIDER REVIEWING AND EXPANDING THIS RECALL. VEHICLE IS LESS THAN 3 YEARS OLD AND IT IS CLEARLY THE SAME ISSUE.

WHEN OUTSIDE TEMPERATURE REACHES BELOW 30 DEGREES F THE DRIVER SIDE LOCK FREEZES MAKING IT IMPOSSIBLE TO OPEN THIS DOOR. ONLY MEANS OF ENTRY AND EGRESS IS THROUGH THE PASSENGER SIDE DOOR. INVESTIGATION OF THIS ISSUE, LED TO COUNTLESS WEBSITES AND FORUMS THAT ADDRESS THIS SAME CONCERN WITH DRIVER SIDE DOOR LOCK FREEZING ON VOLKSWAGEN PRODUCTS. COULD LEAD TO A POTENTIAL SAFETY ISSUE EXISTING THE VEHICLE.