2012 VOLKSWAGEN PASSAT Complaints

2012 VOLKSWAGEN PASSAT TDI DIESEL, HEARD A SMALL SNAP IN STEERING WHEEL WHILE BACKING UP AND TURNING. THE AIR BAG LIGHT CAME ON AND THE HORN AND STEERING WHEEL BUTTONS QUIT WORKING. THIS IS DEFINITELY THE CLOCKSPRING UNDER THE STEERING WHEEL. THERE IS COMPLAINTS ON THE INTERNET ABOUT THIS SAME ISSUE INCLUDING NTSB LOOKING INTO THE ISSUE AS A RECALL. IF ACCIDENT OCCURRED RIGHT NOW THE AIR BAG WOULD NOT WORK. HUGE SAFETY ISSUE, VW FACTORY SAID THEY WOULD NOT HELP OUT WITH THE REPAIRS. I BOUGHT THE CAR USED TWO MONTHS AGO FROM MOSSY VOLKSWAGON IN EL CAJON, CALIFORNIA. THEY WONT HELP EITHER. SOMETHING NEEDS TO HAPPEN WITH THIS RECALL. INFORMATION CAN BE FOUND HERE. HTTP://WWW.EDMUNDS.COM/CAR-NEWS/FEDS-PROBE-2012-VOLKSWAGEN-PASSAT-CC-BECAUSE-DRIVERS-AIRBAG-MAY-NOT-DEPLOY-PROPERLY.HTML

I HEARD A WEIRD NOICE IN MY STEERING COLUMN WHILE BACKING OUT, LIKE A SCRAPING NOISE. I TURNED THE WHEEL THEN THE AIR BAG LIGHT CAME ON. ALL ELECTRICAL ON MY STEERING WHEEL WOULD NOT WORK AFTER THIS, EVEN THE HORN. AFTER DOING SOME RESEARCH, I UNDERSTAND THAT THERE IS A WIRING HARNESS THAT COULD HAVE BROKE POSSIBLY DEPLOYING THE AIR BAG, IT COULD ALSO BE A BAD CLOCKSPRING WHICH VW DEALERS WANT HUNDERDS OF DOLLARS TO REPLACE. AFTER DOING RESEARCH ONLINE, THIS IS NOT AN ISOLATED INCIDENT WITH VW VEHICLES. THE HORN NOT WORKING AND THE AIR BAG POSSIBLY DEPLOYING IS VERY DANGEROUS. I AM A SINGLE MOTHER TRYING TO PAY MY CAR PAYMENT LET ALONE GO PAY VW TO REPLACE A MAJOR SAFETY DEFECT IN THIER VEHICLES. THE GOVERNMENT SHOULD ASK THEM TO DO IT IF VW FEELS THEY HAVE NO RESPONSABILITY TO DO IT ON THIER OWN. I DON'T HAVE THE MONEY TO REPLACE THIS. I ALSO NOTICED THAT OTHER VEHICLE MANUFACTURES HAVE ORDERED A RECALL FOR THESE SAME ISSUES ON THEIR VEHICLES.

I HEARD A CLICK WHEN I WAS TRURNING INTO MY DRIVEWAY AND THE AIRBAG MESSAGE APPEARED .

DRIVING ON MAY 24.2015 MAKING A LEFT TURN, I HEARD A LOUD CRACK IN MY STEERING WHEEL. I LOST ALL OF THE FUNCTION OF THE STEERING WHEEL AND AN MESSAGE SHOWED AIR BAG ERROR, CHECK ENGINE, NO CONTROL. I LOST ALL FUNCTION OF MY STEERING WHEEL, AND EVERY MOVE MADE A CRACKING SOUND. I WAS AFRAID TO DRIVE ANYMORE BECAUSE THE AIR BAG MAY DEPLOY. I HAVE TRANSPORTED IT TO A VW DEALER TO CHECK ON IT AND FIND OUT WHAT IS WRONG, STILL WAITING FOR AN ANSWER. I KNOW AN INVESTIGATION REGARDING THIS ISSUE WAS FILLED PE15010 AIR BAG CLOCKSPRING FAILURE DEFECT. I WAS VERY AFFRAID AND AM WONDERING WHY THERE IS NO RECALL AS OF TODAY.

MY FAMILY AND I WERE FINISHING UP OUR FOOD SHOPPING AND LOADED THE CAR AND STARTED DRIVING OFF AND WHEN I WENT TO MAKE A TURN TO EXIT THE PARKING LOT SOMETHING IN THE STEERING WHEEL "POPPED" AND THE AIRBAG LIGHT IMMEDIATELY FOLLOWED. BEING MECHANICAL IN NATURE I ASSUMED THE CLOCKSPRING BUT NEVER IMAGINED THAT IT WOULD FAIL WITH SO LITTLE MILES OR AT ALL FOR THAT MATTER. I CALLED VW AND TOOK IT IN TO HAVE IT DIAGNOSED AND THE CLOCKSPRING WAS THE ISSUE.

ON APRIL 14, 2015, I WENT TO VW KENNEDY SERVICE CENTER IN PUERTO RICO BECAUSE OF PROBLEMS WITH MY 2012 PASSAT DRIVER'S DOOR LOCK AND REAR DOOR'S LOCKS, THAT SOMETIMES FAILED TO OPEN OR LOCK, AND HAVE WEIRD SOUNDS WHEN I OPEN THEM WITH THE POWER LOCKS BUTTON OR WHEN THE CAR REACH 10 MILES. ON APRIL 16, THEY MADE A DIAGNOSTIC OF A PROBLEM WITH THE REAR LEFT DOOR LATCH BUT THEY ONLY MAKE AN ADJUSTMENT TO IT. ON APRIL 21, I RETURNED TO THE SERVICE CENTER WITH THE SAME PROBLEMS. THIS TIME THEY REPLACED THE REAR LEFT DOOR LATCH, BUT TOLD ME THAT THERE IS NO PROBLEMS WITH THE DRIVER'S DOOR LOCK. SINCE THEN, THE PROBLEMS WITH THIS DOOR LOCK CONTINUES ON A RANDOM BASIS, SOMETIMES FAILED TO OPEN OR CLOSE, BUT THE VW SERVICE CENTER TOLD ME THAT THERE IS NO PROBLEMS. I THINK THAT A DOOR LOCK THAT FAILED TO CLOSE OR OPEN ON A RANDOM BASIS REPRESENTS A SECURITY PROBLEM.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE STEERING WHEEL MADE A CRACKING NOISE AND BECAME DIFFICULT TO TURN AS THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO INSPECTED THE VEHICLE AND ADVISED THAT THE MODULE FAILED. HOWEVER, THE CONTACT WAS NOT SURE OF THE NAME OF THE MODULE THAT NEEDED TO REPLACE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE HORN FAILED TO WORK AND THE CLOCK SPRING FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE15010 (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,283. UPDATED 7/9/15*CN UPDATED 9/18/15 *JS

THE CAR WAS TAKEN TO PARKWAY VOLKSWAGEN, SANTA CLARITA CA 91355, FOR ROUTINE MAINTENANCE RECOMMENDED TRANSMISSION SERVICE. REPORTED MECHATRONIC GASKET LEAKING AND SHOULD BE REPLACED. OFFERED TO DO SO AT A REDUCED PRICE. AFTER DEALER REPAIR CAR GOES INTO NEUTRAL RANDOMLY FROM DRIVE MODE. DEALERSHIP WILL NOT TAKE RESPONSIBILITY. CLAIMS FAILURE IS A COINCIDENCE AND NOT RELATED TO THEIR WORK ON THE TRANSMISSION. *TR

HEARD A CLICKING NOISE COMING FROM THE STEERING COLUMN WHILE TURNING IN A PARKING LOT. WHEN I STARTED THE CAR AGAIN THE AIRBAG LIGHT CAME ON AND NONE OF THE CONTROLS ON THE STEERING WHEEL INCLUDING THE HORN WOULD WORK. AFTER INVESTIGATING ONLINE I FOUND SEVERAL COMPLAINTS ABOUT THIS ISSUE AND DISCOVERED THAT MANY OTHER OWNERS ARE EXPERIENCING A FAILURE THE CLOCK SPRING IN THE STEERING COLUMN AT ABOUT 50,000-60,000 MILES 9 I HAD ABOUT 58000 AT THE TIME). AFTER DISCOVERING THAT AN INVESTIGATION WAS STARTED HERE JUST DAYS BEFORE MINE FAILED I CONTACTED THE DEALER. I WAS TOLD THAT THEY WERE NOT AWARE OF THE INVESTIGATION OR THE ISSUE.... HOWEVER THEY WERE ABLE TO QUICKLY TELL ME IT WOULD COST ABOUT $700 TO FIX, AND IF VW ISSUES A RECALL LATER I COULD TRY TO GET IT REFUNDED FROM CORPORATE AT THAT TIME. *TR