2014 VOLKSWAGEN PASSAT Complaints

TAKATA RECALL. I AM IN A 3 YEAR VW PASSAT LEASE, AND I CURRENTLY HAVE 16 MONTHS LEFT. I AM MOVING TO THE US VIRGIN ISLANDS AND WANTED TO PURCHASE MY VEHICLE. I CALLED VW CREDIT, THEY TOLD ME I MUST PURCHASE MY VEHICLE THROUGH MY DEALERSHIP. I WENT TO THE DEALERSHIP WHO NOTIFIED ME OF THE TAKATA AIRBAG RECALL (SAID VW CREDIT KNEW AND SHOULD HAVE NOTIFIED ME, BUT THEY FAILED TO DO SO) AND THEY COULD NOT PURCHASE MY VEHICLE NOR COULD THEY HELP SINCE THERE WAS NO REMEDY FOR THE RECALL. THEY OFFERED ME A NEW LEASE WITH A MORE EXPENSIVE CAR, NOT ONE OF EQUAL OR LESSER VALUE. I DECLINED, THE VW DEALERSHIP TOLD ME TO CONTACT VW CREDIT FOR RESOLUTION. I CONTACTED VW CREDIT WHO TOLD ME THERE WAS NOTHING THEY COULD DO AND I MUST CALL VW OF AMERICA. I SPOKE WITH VW OF AMERICA, EXPLAINED MY PREDICAMENT AND WAS ASSIGNED A CASE MANAGER. I EXPLAINED TO THE CASE MANAGER THAT I WAS MOVING TO THE VIRGIN ISLANDS AND NEEDED A NEW VEHICLE SINCE THE ONE I HAD WAS RECALLED AND COULD NOT TAKE MY CURRENT LEASED VEHICLE TO THE USVI. THEY ASKED IF I WANTED TO BUY THE VEHICLE I WAS LEASING, I TOLD THEM NO, AS IT'S UNSAFE, THEY SAID THERE WAS NOTHING THEY COULD DO. I ASKED TO BE RELIEVED OF THE VEHICLE, THEY TOLD ME THEY WOULD NOT RELIEVE ME OF MY VEHICLE SINCE I HAD NOT DRIVEN 36K MILES OR REACHED 3 YEARS, THERE WAS NO PROOF THAT THE VEHICLE WAS UNSAFE AS IT IS "STILL UNDER WARRANTY." I RECEIVED A LETTER SAYING THAT I COULD GO TO MEDIATION WITH THE BBB SINCE VW OF AMERICA DID NOT SOLVE MY PROBLEM. THE BBB TOLD ME I WAS INELIGIBLE FOR THEIR SERVICES BECAUSE IT WAS A RECALL & DIFFERENT CONDITIONS MUST BE MET. I AM BEING FORCED TO DRIVE AN UNSAFE VEHICLE OR TAKE A LOSS OF OVER $4,000. DRIVING IS UNSAFE, BUT I CANNOT AFFORD TO END MY LEASE OR PAY THE $4K PAYOFF QUOTE. I HAVE 16 MONTHS LEFT AND BRINGING MY VEHICLE TO THE USVI ONLY PUTS ME IN MORE DANGER AS THE CLIMATE IS HUMID - SEE NHTSA INFO.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/29/16*LJ UPDATED 07/06/16.8JB

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TAKATA RECALL - I BOUGHT THIS VEHICLE FOR SAFETY AND I'M VERY DISAPPOINTED THAT THERE IS NO FIX OR ETA ON ONE AT THIS TIME. THIS IS A BREACH OF CONTRACT AND I DON'T FEEL SAFE DRIVING THIS VEHICLE ANYMORE. A LOANER PROGRAM, AT THE VERY LEAST, SHOULD BE IN PLACE. THIS IS APPALLING THAT NO MIND IS PAID TO THE SAFETY OF OWNERS AND VW JUST EXPECTS US TO JUST SIT BACK AND WAIT FOR "ANOTHER LETTER" BUT DRIVERS CAN DIE IF THE AIRBAG DEPLOYS.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 55 MPH, THE HEATER STOPPED AND THE WINDOWS FOGGED UP. THE CONTACT CONTINUED DRIVING AND THE HEATER STARTED NORMALLY AGAIN. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE FAILURE OCCURRED EVERY TIME THE HEATER WAS ACTIVATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED A TAKATA SII DRIVER FRONTAL AIRBAG RECALL NOTICE INDICATING THE THE DRIVER AIRBAG INFLATOR COULD POTENTIALLY RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHICH MAY RESULT IN SERIOUS INJURY OR DEATH. VWOA DOES NOT HAVE A SOLUTION OR A REPLACEMENT PART FOR AFFECTED CARS. I CONTACTED MY LOCAL DEALERSHIP (SANTA BARBARA VW) AND SPOKE TO THE SERVICE MANAGER, STEVE ROSS ABOUT PROVIDING A LOANER VEHICLE FREE OF CHARGE UNTIL THE RECALL WAS RESOLVED. THE SERVICE MANAGER REFUSED TO PROVIDE ME A LOANER AND TOLD ME TO CALL VW CUSTOMER SERVICE. I SPOKE TO EUGENE (5/18/16) @ VW CUSTOMER SERVICE REQUESTING A COMPLIMENTARY LOANER (HONDA IS PROVIDING COMPLIMENTARY LOANERS) AND HE WAS NOT ABLE TO ASSIST ME. WHEN I ASKED TO PROVIDE EVIDENCE TO SUPPORT THAT THE RECALLED TAKATA AIRBAG IN MY 2014 VW PASSAT WAS SAFE EUGENE AT CUSTOMER CARE WAS NOT ABLE TO CONFIRM (ASKED HIM REPEATEDLY) THAT THE RECALLED AIRBAG IN MY VEHICLE WAS SAFE EVEN AFTER I RECITED LINE BY LINE, THAT THE RECALL LETTER INDICATES THAT THE TAKATA AIRBAG REPRESENTS A SAFETY HAZARD. I RESPECTFULLY REQUEST THAT MY LOCAL DEALER PROVIDE ME WITH A SUITABLE LOANER UNTIL THIS ISSUE IS RECTIFIED AS IT REPRESENTS A CLEAR AND PRESENT SAFETY HAZARD.

TAKATA RECALL. I WAS NOTIFIED OF THE RECALL A COUPLE OF WEEKS AGO. I AM NOT ABLE TO DRIVE MY VEHICLE BECAUSE OF SAFETY ISSUES. LUTHER WESTSIDE VOLKSWAGEN IN ST. LOUIS PARK, MINNESOTA, WHERE I PURCHASED THE VEHICLE, CAN'T FIX THE SAFETY DEFECT 'DUE TO NO PARTS.' I ASKED THE DEALER FOR A LOANER CAR AND WAS ADVISED IT WASN'T AVAILABLE AND WAS ADVISED TO CALL VOLKSWAGEN OF AMERICA. I ALSO WILL CALL THE DEALER'S MANAGER ON MONDAY. WHEN I PURCHASED THE VW, I TRADED IN A TOYOTA BECAUSE IT HAD TAKATA RECALLS ON IT. I PURCHASED THE 2014 VW BECAUSE VW IS KNOWN FOR ITS SAFETY. I ADVISED THE VW DEALER THAT I HAD NOT DRIVEN MY TOYOTA IN OVER A YEAR BECAUSE OF AIR BAG RECALLS AND NEEDED TO GET A NEW CAR BECAUSE OF THE SAFETY RECALLS. 6 MONTHS LATER, VW ISSUED A RECALL. VW SHOULD HAVE KNOWN NOT TO USE TAKATA AIR BAGS IN A 2014 MODEL, AS IT APPEARS ISSUES HAVE BEEN ONGOING WITH TAKATA AIR BAGS FOR A GOOD 10 YEARS. THE DEALER DID NOT MENTION THAT THE SAME DEFECTIVE AIR BAGS WERE IN THE 2014 VW PASSAT. I NEED A DIFFERENT CAR WITHOUT TAKATA AIR BAGS OR A LOANER UNTIL THE PARTS ARE AVAILABLE TO FIX THE SAFETY PROBLEM. MY CAR WAS ALSO INSPECTED IN FLORIDA AND I UNDERSTAND FROM THE TOYOTA RECALL THAT VEHICLES THAT HAVE BEEN IN FLORIDA MAY HAVE PRIORITY AND I WOULD LIKE TO GET PRIORITY REPAIRS.