2009 VOLKSWAGEN PASSAT Complaints

THE COMPANY ISSUED A RECALL FOR THIS ISSUE WITH NO REMEDY. MY VEHICLE EXPERIENCED THIS ISSUE PRIOR TO THE RECALL AND WE PAID OUT OF POCKET FOR THE REPAIR THAT THEY RECOMMEND HOWEVER, THEY WILL NOT REIMBURSE US BECAUSE THEY HAVE NOT SPECIFIED A "REPAIR" ON THE RECALL ALTHOUGH THEY DO PROVIDE A REMEDY. THIS IS A TECHNICALITY ON THEIR (VW) END TO NOT REIMBURSE CUSTOMERS FOR REPAIRS THAT THEY ALREADY KNOW ARE NEEDED. PRIOR TO THE REPAIR WE EXPERIENCED SYMPTOMS BELOW. LOSS OF POWER WHILE DRIVING AND NO START. WE HAD NO OPTION BUT TO PAY FOR REPAIRS OUT OF POCKET. RECALL DESCRIBED AS: FUEL PUMP CONTROL MODULE VW ACTION CODE 20AE NHTSA RECALL NUMBER 17V509 START DATE 08-16-2017 DESCRIPTION ON CERTAIN VEHICLES, THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER FROM THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. REMEDY REPLACE THE FUEL PUMP CONTROL MODULE AND RELOCATE IT WITHIN THE VEHICLE.

SINCE THE SUMMER OF 2017 I HAVE BEEN HAVING PROBLEMS WITH MY PASSAT STALLING, AND OR LOOSING POOWER WHEN I AM DRIVING, LAST SEPTEMBER 2017 I WAS TOLD THAT A RECALL (20AE) WAS COMING OUT THAT WAS RELATED TO MY FAILURES. AROUND OCTOBER 15, 2017 I FOUND OUT THAT THE RECALL WAS ISSUED. SINCE THEN I HAVE BEEN TOLD BY THE LOCAL VOLKSWAGON GARAGE THAT PARTS FOR THE RECALL ARE NOT AVAILABLE. MY CASE# FROM VOLKSWAGON GROUP OF AMERICA IS #519607. AT ONE POINT I WAS TOLD BY VOLKSWAGON GROUP OF AMERICA THAT I SHOULD GET IN TOUCH WITH MY LOCAL DEALER (VOLKSWAGEN OF MARIETTA) AND HAVE IT EXPECTED. ON FEBRUARY 27, 2018 (CASE NUMBER 180145272) I CALLED AGAIN AND WAS TOLD THAT MY COMPLAINT WOULD AGAIN BE REGISTERED. I WILL NOW BE UP TO THE REGIONAL MANAGER TO LOOK AT HIS CASE LOAD AND RESPOND. I DO NOT RECALL HIM EVER RESPONDING TO ME. THE LOCAL DEALER AT THAT TIME SAID THAT THEY WOULD DO SOMETHING ONLY IF THE CAR WAS INSPECTED AND THE FOUND WAS FOUND. THEY ALSO TOLD ME THAT THE PROBLEM WAS ONLY DETECTABLE IF THE PROBLEM OCCURED WHE THEY WERE TESTING THE CAR. IF THEY DID NOT DETECT THE FAILURE I WOULD HAVE TO PAY FOR THE INSPECTION. IT IS THEREFORE OBVIOUS TO ME THAT THIS IS A NON-STARTER AND I WILL HAVE TOPAY FOR AN INSPECTION AND NEVER GET A REPAIR FOR MY PROBLEM UNLESS I PAY CLOSE TO $2,000. I AM A MARRIED SENIOR CITIZEN (80 YEARS OLD) , ADISABLED VETERAN AND WIFE WHO IS 77 YEARS OLD AND WE RELY ON THIS CAR. DUE TO THIS PROBLEM AND OTHER LIES BY VW THE VALUE OF MY CAR IS LESS THAN WHAT I OWE ON THE CAR. I WOULD HAVE LIKED TO SELL THE CAN AND BUY ANOTHER. THE CAR'S ENGINE FAILED AFTER A VIOLENT SHAKE THIS LAST FRIDAY JUNE 8, 2018. IT HAS BEEN OK OVER THE WEEKEND. SOMETHING NEEDS TO BE DONE. ANY SUGGESTIONS? THIS MORNING I AGAIN CALLED VOLKSWAGON GROUP OF AMERICA, AND WAS TOLD THAT I WOULD GET A RETURN CALL WHICH HAS YET TO HAPPEN. MY PHONE # IS [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *CC

BEGAN TO DRIVE VEHICLE YESTERDAY TO FUEL UP. "OIL CONSUMPTION: STOP ENGINE" WARNING MESSAGE CAME ON. WENT OFF AFTER A FEW SECONDS AND THEN CAME BACK ON AND WOULDN'T GO OFF. DROVE 6 BLOCKS BACK HOME. DID NOT FEEL IT WAS SAFE TO DRIVE CAR ANY FURTHER. VW DEALER DOES NOT KNOW WHY THAT WARNING MESSAGE CAME ON. THEY DON'T KNOW WHAT TO DO OR WHAT TO FIX. THEY SAID FUEL PUMP RECALL MAY FIX THE PROBLEM. THAT RECALL IS NOW 10 MONTHS OLD WITH NO SIGN OF PARTS BEING READY.

MY SON DROVE THE VEHICLE TO SCHOOL THIS MORNING. AS HE NEARED THE SCHOOL DRIVEWAY GOING ABOUT 25 MILES PER HOUR, THE ENGINE WARNING LIGHT CAME ON "STOP ENGINE IMMEDIATELY." HE DROVE THE VEHICLE 1 CITY BLOCK TO PARK IN THE SCHOOL PARKING LOT. THE ENGINE DID NOT JOLT WHEN THE WARNING CAME ON BUT IT CAME ON NONE-THE-LESS.

DRIVING CAR WHEN SUDDENLY A WARNING MESSAGE IS DISPLAYED "STOP ENGINE IMMEDIATELY." THE CAR WAS IN FORWARD MOTION AS I WAS DRIVING ON A 4 LANE HIGHWAY. THIS HAS HAPPENED SEVERAL TIMES. NOT TURNING, NOT BRAKING, NOT BACKING UP. WE DISCUSSED IT WITH A VW DEALER. THEY SAID THE CAR HAS A RECALL ON THE FUEL PUMP 10 MONTHS AGO BUT AS OF YET, NO PARTS AND NO ETA. ONLINE REPORTS SUGGEST THE ENGINE MAY OVERHEAT AND SEIZE OR CAUSE ENGINE FIRE.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE RECALL REPAIR WAS EXCEEDING A REASONABLE AMOUNT OF TIME. THE DEALER (VOLKSWAGEN OF FREDERICKSBURG IN FREDERICKSBURG, VA) INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

REAR MAIN OIL SEAL NEEDED TO BE REPLACED. IT WAS COMPROMISED BY EXCESSIVE PRESSURE IN CRANKCASE BECAUSE PCV BREATHER WAS NOT FUNCTIONING. THERE WAS NO CHECK ENGINE CONDITION PRIOR TO THE REAR SEAL BEING COMPROMISED. REAR MAIN SEAL REPLACEMENT COSTS $1146, PARTS AND LABOR. PCV VALVE WAS ALSO REPLACED. I NOTICED AN OIL LEAK ON GARAGE FLOOR, WHICH LED ME TO BRING IT INTO SERVICE FOR A TECHNICIAN TO INSPECT. I WOULD LIKE VW TO COMPENSATE FOR SOME OF THE COSTS FOR THIS REPAIR.

FUEL PUMP CAUSED CUTTING OFF , DELAYED STARTING WHICH LED TO THE CAR BEING INOPERABLE.

STEERING COLUMN DEFECTIVE MESSAGE PERIODICALLY COMES ON AFTER TRYING TO START THE VEHICLE. WHEN THIS HAPPENS, THE CAR WONT START AND I HAVE TO PUSH THE KEY IN SEVERAL TIMES UNTIL IT FINALLY DOES START.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND FAILED TO RESTART. IN ADDITION, THE ENGINE WARNING INDICATOR FAILED TO ILLUMINATE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT MANAGED TO RESTART THE VEHICLE AND DROVE TO DARCARS VOLKSWAGEN (12511 PROSPERITY DR., SILVER SPRING, MD 20904, (301) 622-7000) WHERE IT STALLED AGAIN. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM: GASOLINE); HOWEVER, THE CONTACT HAD NOT RECEIVED A RECALL NOTICE. THE SAME DEALER DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED, BUT THE RECALL WAS ON HOLD. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 111,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.