2014 VOLKSWAGEN PASSAT Complaints

PULLED OUT OF DRIVEWAY, ACCELERATED UPHILL. SUDDEN LOUD WHINE AND LOSS OF POWER. GLOW PLU G LIGHT AND CHECK ENGINE LIGHT CAME ON. DROVE BACK TO HOUSE IN LIMP MODE, CALLED TO HAVE IT TOWED TO DEALER. DEALER FOUND BROKEN TURBOCHARGER.

2014 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO VEHICLE UNINTENDED ACCELERATION. *SMD THE CONSUMER STATED HE AND HIS WIFE EXPERIENCED THE FAILURE ON THREE SEPARATE OCCASIONS, WHEN PREPARING TO PARK. THE FIRST TWO INCIDENTS OCCURRED WHILE PULLING INTO HIS DRIVEWAY. IN EACH OF THE FIRST TWO INCIDENTS THE VEHICLE SUDDENLY SURGED WITHOUT APPLICATION TO THE ACCELERATOR PEDAL. THE THIRD INCIDENT, RESULTED IN DAMAGE TO THE VEHICLE, WHEN HIS WIFE PULLED INTO A PARKING SPOT. WHEN SHE TOOK HER FOOT OFF THE ACCELERATOR TO BRAKE AND PARK THE VEHICLE, THE VEHICLE ACCELERATED OVER A CURB AND HIT THE WALL OF A BUILDING. THE IMPACT CAUSED THE AIR BAG TO DEPLOY AND CAUSED OVER $5,000 IN DAMAGE. *JB

MILES ON CAR AT FAILURE: 21,755 CORRECTIVE ACTIONS FROM DEALERSHIP: REPLACED TURBO, GASKETS, REFLASH, CHECK PARTICULATE FILTER AND REPLACE. OUTSIDE AIR TEMPS AT FAILURE:20S 30S FAILURE WARNING SIGNS, IF ANY: TURBO BEGAN MAKING HORRIBLE WHINING SOUND ON SUNDAY AFTERNOON MARCH 8, 2015. CALLED VW 3/9/15 AND TOOK TO DEALER 3/10/15 FOR EMERGENCY APPOINTMENT PRIOR TO 3/12/15 FIRST AVAILABLE APPOINTMENT. NO WARNING LIGHTS OR INDICATORS EVEN AFTER 3 DAYS OF DRIVING WITH HORRIBLE NOISE. WARNING LIGHTS ON DASH/MFI: NO LIGHTS OR INDICATORS PROBLEMS SINCE REPLACEMENT: NOW AT 25,766 MILES. CHECKED OIL CAP TO CHANGE OIL EVERY 5K INSTEAD OF 10K NOW THAT OUT OF SERVICE CONTRACT AND NOTICED PARTICLES AROUND OIL CAP. GOT MAGNET AND FOUND THAT MANY WERE MAGNETIC. I HAVE VIDEOS OF THE TURBO WHINING BEFORE REPLACEMENT AND THE MAGNETIC PARTICLES IDENTIFIED LAST EVENING. OIL WAS NOT CHANGED AS PART OF TURBO REPLACEMENT NOR WERE THE HIGH PRESSURE LINES TO/FROM TURBO. PRIOR OIL CHANGE AT 19,146 FOR 20K SERVICE. NO PARTICLES AROUND OR IN OIL CAP AFTER THAT SERVICE. TURBO OCCASIONALLY MAKES A DISTANT WHINING NOISE UPON STARTUP BUT STOPS WITHIN A COUPLE OF SECONDS. DID THE DEALERSHIP PERFORM ALL MAINTENANCE AND ON SCHEDULE: YES (2 DIFFERENT DEALERS FOR MAINTENANCE. ONE DID 10K AND TURBO, THE OTHER DID THE 20K). IF NOT DEALERSHIP, WHAT OIL WAS USED/MILES ON OIL: OIL WAS NOT CHANGED AS PART OF THE TURBO FAILURE/REPLACEMENT. OIL LINES WERE NOT REPLACED EITHER. 5W40 WAS USED FOR 20K SERVICE AT VW DEALER PRIOR TO TURBO FAILURE. DO YOU INTERRUPT DPF REGENERATORS: TRY NOT TO AS MOST TIMES I CAN SMELL THE REGEN AND NOTICE THE HIGHER RPMS AND WILL CONTINUE DRIVING. HAVE INTERRUPTED A COUPLE THAT COULD NOT BE AVOIDED DUE TO PAYING TO PARK IN A GARAGE FOR WORK.

PURCHASED A NEW VOLKSWAGEN PASSAT SEPTEMBER 22, 2014. TWO WEEKS LATER OCTOBER 6 I WAS DRIVING ON THE EXPRESSWAY WHEN ABRUPTLY THE GEAR SHIFT INTO NEUTRAL PRESSED THE GAS THE RPM WENT TO 4 I HAD TO STOP. ANOTHER TWO WEEKS LATER THE SAME THING HAPPENED AGAIN.I SCHEDULED A SERVICE APPOINTMENT FOR NOVEMBER 17 TH. ON THE 14TH AND 15 TH OF NOVEMBER THE CAR SHIFT INTO NEUTRAL AGAIN, HOWEVER ON THE 15 TH IT HAPPENED ON A LOCAL STREET DRIVING AT ABOUT 35 MILES/ HOUR. I TOOK THE CAR FOR SERVICE I WAS TOLD IT WAS NOT POSSIBLE AND MAYBE I HANG MY POCKET BOOK ON THE CHANGER. I WAS ALSO TOLD THE CAR IS FUNCTIONING AS DESIGNED. I TOOK THE CAR AND THE SAME NIGHT THE CAR ABRUPTLY SLIPPED INTO NEUTRAL AGAIN . I TOOK THE CAR BACK AND WAS TOLD NOTHING IS WRONG WITH THE CAR.I EXPLAINED TO THE SERVICE MANAGER I HAVE A CONCERN FOR MY SAFETY HE SAID " GET IT OUT OF YOUR HEAD YOU ARE NOT GETTING A NEW CAR OR YOUR MONEY BACK." I HAVE PARKED THE CAR AND HAVE NOT DRIVEN SINCE NOVEMBER 20TH EXCEPT TO HAVE IT CHECKED BY ANOTHER DEALER TWICE WHO TELLS ME THE CAR IS FUNCTIONING AS DESIGNED. I STILL HAVE THE CAR PARKED BECAUSE I CANNOT BE DRIVING SCARED. *TR

DRIVING ON BUSY CITY STREET AT ABOUT 45 MPH WHEN ENGINE SHUT OFF COMPLETELY. COASTED TO LEFT HAND TURN LANE WHERE I TRIED TO START VEHICLE AGAIN, BUT IT WOULD CRANK ONCE THEN DIE. VEHICLE WOULD REPEAT TRYING START WITH TURNING OVER IGNITION. AFTER A NUMBER OF ATTEMPTS AND TURNING EVERYTHING OFF, VEHICLE FINALLY RESTARTED. TOO TO VW AND AWAITING RESPONSE. PREVIOUS WEEK, STOPPED AT LIGHT IN D, BUT TRANSMISSION WOULD DID NOT INITIALLY ENGAGE. AFTER MORE THAN A FEW SECONDS TRANSMISSION ENGAGED. WHEN DECELERATING, GENERALLY VERY ROUGH AS YOU GET CLOSE TO STOPPING. *TR

2014 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO STEERING WHEEL MALFUNCTION AND REQUESTS A BUY BACK OF VEHICLE. *SMD THE CONSUMER STATED THE FIRST STEERING MALFUNCTION OCCURRED ON OCTOBER 8, 2014, WHICH CAUSED HER TO LOOSE CONTROL OF THE VEHICLE WHICH RESULTED IN HER AND ANOTHER VEHICLE RUNNING OFF THE ROAD. THE DEALER INFORMED THE CONSUMER THE ISSUE WAS DUE TO CORRODED WIRES IN THE STEERING BOX, A COMPUTER UPDATE WAS NEEDED AND IT WAS DUE TO NORMAL WEAR AND TEAR. ON OCTOBER 22, 2014, THE STEERING WHEEL MALFUNCTIONED OCCURRED AGAIN AND SHE ALMOST HIT A PARKED VEHICLE AND A LIGHT POLE. THE DEALER REPLACED THE POWER STEERING RACK AND HARNESS. ON NOVEMBER 6, 2014, THE STEERING WHEEL MALFUNCTION AGAIN. HOWEVER, THE DEALER WAS UNABLE TO FIND A PROBLEM AFTER HAVING THE VEHICLE FOR A WEEK. THE INCIDENT HAPPENED AGAIN ON DECEMBER 18, 2014. THE DEALER WAS UNABLE TO FIND ANYTHING WRONG. THE AMPLIFIER AND RADIO WERE REPLACED. *JB

MY DAUGHTERS 2014 VW PASSAT TDI FAILED ON FRIDAY, 2/27/2015. HER CAR LOST POWER AND WAS MAKING WHIRLING AND CLANKING NOISES. SHE OF COURSE PULLED OVER AND TURNED THE VEHICLE OFF RIGHT AWAY. THERE WAS NO WARNING LIGHT OF ANY KIND, EVEN WHEN I TURNED IT ON BRIEFLY TO SEE WHAT WAS HAPPENING. AFTER A VERY BRIEF START, I COULD SEE WHAT SHE WAS TALKING ABOUT ALONG WITH A VERY STRONG OIL BURNING SMELL. THERE WAS NO OIL LEAKING FROM THE CAR ANYWHERE, BUT I DID NOTICE WHEN I PULLED THE OIL DIP STICK THAT THERE WAS NO OIL. IT APPARENTLY HAD BURNED IT UP. WE HAD THE CAR TOWED DIRECTLY TO DON BEYER VW AND WENT THE NEXT DAY (SHE BROKE DOWN LATE EVENING). WE ASKED THE SERVICE CENTER IF THIS WAS A COMMON ISSUE AND THEY SAID NO. HOWEVER, WHEN WE EXPLAINED WHAT HAPPENED, THEY IMMEDIATELY SAID IT SOUNDED LIKE THE TURBO FAILED. INTERESTING THAT I AM FINDING ON THE INTERNET MANY OTHER INDIVIDUALS WITH THE SAME ISSUE SO I DON'T QUITE TRUST THAT WAS THE CASE. WE WERE ALSO INFORMED BY THEM THAT THEY ARE UPGRADING THE TURBO IN THESE VEHICLES AS WELL AS EXTENDING THE WARRANTY TO 120,000 MILES??? IF THIS IS NOT A COMMON ISSUE, WHY WOULD VW DO THIS... *TR

I WAS DRIVING TO WORK ON A SNOWY COLD MORNING - A DISTANCE OF JUST A COUPLE MILES IN A MOUNTAIN COMMUNITY. THE CAR STARTED TO DECELERATE AS IT CLIMBED A SLIGHT HILL. I DEPRESSED THE FUEL PEDAL AND NOTHING HAPPENED. I PULLED OVER AND TURNED OFF THE CAR. AN ENGINE MALFUNCTION YELLOW WARNING LIGHT CAME ON. I TRIED PROCEEDING FORWARD NOTHING HAPPENED. LIMPED IT TO SIDE OF ROAD. CALLED 24/7 VW ROAD SIDE ASSISTANCE. CAR WAS TOWED TO NEAREST AUTHORIZED DEALER. THEY STATE THE TURBO FAILED. *TR

I WAS DRIVING ON THE HIGHWAY WHEN SUDDENLY MY SUNROOF EXPLODED. IT SOUNDED LIKE A GUNSHOT THAT SCARED THAT[XXX] OUT MY FAMILY AND ME. VOLKSWAGEN DOES NOT WANT TO PAY FOR THE REPAIR BECAUSE AN OUTSIDE SOURCE HIT IT. FIRST THERE WAS NO CARS IN FRONT OF ME AT LEAST FOR 200 METERS. SECOND IT LOOKS LIKE THE GLASS PUSHED OUT FROM THE INSIDE OUT. I ASKED IF THEY HAD ANY PROOF AND TOLD ME THAT THE GLASS WAS PUSHED OUT AND THAT SOMETHING HAD TO HIT IT. THEY ARE WILLING TO PAY HALF THE COST BUT I BELIEVE THEY DON'T WANT TO PAY THE FULL COST BECAUSE THEY DON'T WANT ADMIT TO FAULT. IF A SUNROOF JUST DOES NOT EXPLODE, WHY ON YOU TUBE A CAMERA CAUGHT VOLKSWAGEN EXPLODING SUNROOF. VW JUST DOES NOT WANT TO REPORT PROBLEMS BECAUSE OF RECALLS. I WOULD LIKE SOMEONE FROM YOUR AGENCY INVESTIGATE, I HAVE NOT YET ORDERED THEM TIP FIX THE SUNROOF. IT'S AT THE DEALER IN UNION, NJ IF ARE WILLING TO INSPECT. THERE IS NO SCUFF MARK FROM AN OBJECT HITTING IT. I AM 99.9 SURE NOTHING HIT THE SUNROOF. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE SUNROOF SHATTERED WHILE DRIVING ON THE FREEWAY. NOTHING HIT THE VEHICLE YET VW REFUSED TO REPAIR THE DAMAGED SUNROOF. THREE PASSENGERS CAN ATTEST TO THE FACT NOTHING HIT THE VEHICLE AND NOTHING ENTERED THE VEHICLE THROUGH THE SUNROOF. IT SIMPLY SHATTERED. *TR