2013 VOLKSWAGEN PASSAT Complaints

STEERING WHEEL TOO TIGHT ESPECIALLY WHEN TURNING RIGHT OR LEFT. UNSAFE FEELING. AIR BAG LIGHT ON.

2013 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO NO COMMUNICATION FROM CUSTOMER SERVICE REGARDING EMISSIONS ISSUES OR AIRBAG RECALL REPAIRS. CONSUMER STATES WANTS TO BE CONSIDERED FOR BUY-BACK PROGRAM. *SMD THE CONSUMER STATED TWO WEEKS AGO, THE NITROGEN EMISSIONS SENSOR CAME ON DUE TO THE ONGOING ISSUE WITH THE EMISSIONS SYSTEM. *JB

NHTSA 14V125000 / VW RECALL 94G8/7V - HEADLAMP HOLDER FAILURE(S) I HAVE HAD THE CAR EXPERIENCE THE "APPARENT" HEADLAMP FAILURE & REPLACED THE HEADLAMPS (LOW BEAM - DRIVER AND PASSENGER SIDE) ONLY TO HAVE THE LAMPS FAIL AGAIN. THE HEADLAMPS DO NOT USE A TRADITIONAL SOCKET & WIRE COMBINATION, BUT RATHER THE BULB IS INSERTED IN A BULB HOLDER & THEN SCREWED INTO A SOCKET WITH A RUBBER COVER PLACED BEHIND TO PREVENT WATER DAMAGE. THE SECOND TIME THIS OCCURRED AT NIGHT. AS I PULLED THE RUBBER COVER OFF, THE LIGHT CAME BACK ON (LIKE A SHORTED WIRE). I REPLACED THE BULB & TWISTED INTO PLACE & THE CAR WORKED NORMALLY FOR A MONTH. SINCE THEN, MULTIPLE LAMP RESETS HAVE BEEN REQUIRED (BOTH DRIVERS & PASSENGER SIDE). THE "FIXES" HAVE GONE FROM WEEKS TO ONLY DAYS IN DURATION & REQUIRE ME TO STOP & RESET THE LAMPS AT ALL HOURS OF THE DAY & NIGHT TO AVOID VISION & POTENTIAL LEGAL PROBLEMS FOR "FAULTY EQUIPMENT." IN THE LAST DAY, DESPITE PLACING NEW DIELECTRIC GREASE ON THE DRIVER'S SIDE SOCKET, EVERY TIME I GET IN THE CAR I'M REQUIRED TO RESET THE BULB & SOCKET. THIS IS BOTH ANNOYING & DANGEROUS (THE SIDE OF THE HIGHWAY AT 4AM). LUCKILY, I'VE GOTTEN SO GOOD AT THIS I CAN DO IT IN THE DARK. I CALLED VW CUSTOMER CARE & WAS INFORMED THAT MY VIN WASN'T IN THE RECALL RANGE, BUT THAT THEY WOULD LOOK AT IT & DETERMINE IF THEY COULD ASSIST. THIS "OUT OF VIN RANGE" SITUATION MAY BE MORE COMMON THAN IS THOUGHT AS A QUICK GOOGLE TURNED UP A STARTLING SIMILAR NHTSA COMPLAINT: HTTP://WWW.CARPROBLEMZOO.COM/VOLKSWAGEN/PASSAT/2013/HEADLIGHTS-PROBLEMS.PHP I CAN DO THE SOCKET REPLACEMENT IF SENT THE REVISED PARTS. THE DESIGN IS CLEVER & WHEN I REPLACED THE FIRST BULB, I THOUGHT IT A GREAT DESIGN THAT ELIMINATES WIRES THAT CAN OTHERWISE PULL LOOSE FROM A TRADITIONAL STYLE SOCKET. OBVIOUSLY, THE INITIAL DESIGN WORKS ITSELF LOOSE OVER TIME. OUT OF POCKET COST TO DATE - $75.00

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AS A LESSOR OR 2013 VOLKSWAGON PASSAT SE, I AM VERY DISAPPOINTED WITH YOUR COMPANY FOR NOT INFORMING ME ABOUT AN IMPORTANT RECALL INFORMATION, IMPACTING MY SAFETY. I SEE THAT THIS RECALL WAS ISSUED IN FEB, 2016, BUT I HAVE'NT RECEIVED ANY NOTICE UNTIL NOW. PLEASE ISSUE ME A CREDIT FOR THIS BIG MISTAKE ON YOUR COMPANY'S PART. PLEASE WAIVE ALL MY CLOSING COST AND END OF LEASE FEES.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MILEAGE OF THE VEHICLE DECREASED TO ALMOST 8-10 MILES PER GALLON, AFTER THE FIX THAT THEY INSTALLED FOR A RECALL. PREVIOUSLY I USED TO GET 37-39 MILES PER GALLON ON MY PASSAT DEISEL BUT AFTER THIS FIX I AM HARDLY GETTING 30 MILES PER GALLON. THE WHOLE OF ME BUYING THE DIESEL IS TO SAVE GAS. BUT AFTER HEARING ABOUT THE SCANDAL, I TOTALLY LOST FAITH ON VW AND WITH THE FIX, I AM NOT GETTING THE MILEAGE THAT THEY PROMISED ON THE STICKER PRICE.

TAKATA RECALL WE RECEIVED THE TAKATA RECALL LETTER INFORMING US OF POTENTIAL HARM FROM DEFECTIVE AIRBAGS. WE CALLED THE DEALER WHERE WE GOT THE CAR, THEY WERE NOT SYMPATHETIC, THEIR RESPONSE WAS "WE DONT KNOW, YOU'LL HAVE TO CALL SOMEWHERE ELSE. WE WERE TOLD THEY DO NOT HAVE PARTS, SO THEY CANNOT REPAIR, THERE IS NO RECOURSE YET AND NO LOANERS WILL BE PROVIDED. WE CALLED VW CORP, AND WAS ADVISED THAT IN THEIR OPINION, THE VEHICLE IS NOT SAFE TO OPERATE, AND THAT THEY THEMSELVES WOULD NOT PUT THEIR FAMILY IN THE CAR AND DRIVE UNDER THESE CONDITIONS. THEY ALSO ADVISED NO RECOURSE AND NO LOANER. WE CALLED VW CREDIT, THEY SAID WE WOULD TURN OUR LEASE IN EARLY, BUT WOULD HAVE TO PAY EARLY TERMINATION FEES AND POSSIBLE BALANCE AT AUCTION. WE DO NOT FEEL SAFE DRIVING THIS CAR. WE SHOULDN'T HAVE TO PAY OUT OF POCKET FOR A RENTAL FOR A DEFECT THAT WAS NOT OUR FAULT. WE WOULD LIKE TO EITHER TURN IN THE VEHICLE WITH NO FEES OR EARLY TERMINATIONS, OR BE PROVIDED A LOANER OR CAR RENTAL UNTIL THE VEHICLE CAN BE FIXED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL - I JUST CALLED VW CORP OFFICE AND THEY SAID THEY ARE NOT PROVIDING TEMPORARY TRANSPORTATION UNTIL THE PART IS IN. THEY STATED "NHTSA ADVISED THEM THAT THERE WAS NO DANGER DRIVING THE VEHICLE UNTIL THE PART COMES IN WHICH IS WHY VW IS NOT PROVIDING A LOANER VEHICLE." PLEASE MAKE IT MANDATORY THAT THESE DEALERS PROVIDE A LOANER VEHICLE. IT IS THE RIGHT THING TO DO. I OWNED A FORD WHICH HAD A RECALL FOR A SPEED SWITCH. FORD NEVER GOT THE PART IN SO THEY UNPLUGGED IT. WHEN I WENT TO HAVE MY VEHICLE SERVICED AT A LOCAL GARAGE. THEY PLUGGED THE PIECE BACK IN. LATER THAN MONTH THE SWITCH CAUSED THE VEHICLE TO BURN DOWN. THE VEHICLE NORMALLY WAS PARKED IN THE GARAGE UNDERNEATH MY DAUGHTERS BEDROOM BUT THE VEHICLE WAS IN AN ACCIDENT AND WAS BEING REPAIRED AT THE BODY SHOP. THE NIGHT BEFORE PICKING IT UP IT HAD BURNT DOWN THERE AT THE BODY SHOP. SEVERAL PEOPLE DIED OVER THAT FORD RECALL BECAUSE FORD NEVER FIXED THE ISSUE. WE ARE NOT PROTECTING THE CONSUMER ON THIS TAKATA RECALL IF WE ARE NOT MANDATING REPLACEMENT VEH WHILE WAITING FOR THE PART. AGAIN VW STATED NHSTA TOLD THEM THE VEHICLE WAS OKAY TO DRIVE. AT THE VERY LEAST THE AIRBAG SHOULD BE REMOVED SO THAT IT DOES NOT EXPLODE METAL OBJECTS INTO SOMEONE'S FACE THUS KILLING THEM. PLS MANDATE EITHER A LOANER VEHICLE OR REMOVAL OF THE AIRBAG UNTIL THE AIRBAG CAN BE FIXED. REMOVAL OF THE AIRBAG SHOULD BE AN OPTION FOR THE CONSUMER. I HAVE AN ACURA & THEY ARE PROVIDING A RENTAL CAR UNTIL THE PART COMES IN. IT IS THE RIGHT THING TO DO. NHTSA MUST MAKE BETTER DECISIONS ON BEHALF OF THE CONSUMERS SAFETY SINCE SOME OF THE AUTO MAKERS ARE ONLY CONCERNED ABOUT THERE PROFITS. AUTO MAKERS ARE SELLING NEW CARS WITH THIS DEFECTIVE AIRBAG EVEN THOUGH LEGISLATION HAS TRIED TO MAKE LAWS CONCERNING THE SALE OF AUTOS W/ ACTIVE RECALLS. I EXPECT MORE FROM NHTSA & OUR GOVT.