2012 VOLKSWAGEN PASSAT Complaints

The clock spring that's located within the steering wheel with the airbag is defective. I just got it fixed in Nov 2021 and its broken again, and it now Jan 2022. Only 2 months it survived. Each time the dealership fixes the problem, its like they put a band aid on the issue and give it back. Its not fair that VM has these known issues with the airbag/ clock spring and the consumer has to PAY to fix the mechanical problem that was not caused by the owner.

My 2012 Passat was supposedly repaired under a recall action for the clock spring. However, same symptoms began to occur later in time and now it is apparent that the issue has not been solved and needs to be re-accomplished.

The airbag light came on, so I suspected the clock spring had gone bad. I looked up the information on the internet and it showed a recall for my model and year. after calling the dealer, they said i should have been notified, but now my car had too many miles for them to complete the repair as covered by the “recall”. My car has 140k miles and the "recall" has a limit of 120k. I decided to go ahead and purchase the part on my own to complete the repair, as this is my wife's car and her driving with no airbag isn't safe. Unfortunately, there are no replacement parts available, which begs the question... how many of these things are faulty? Apparently quite a few. I called VW customer service and noticed that their website touts how dedicated they are to customer safety and satisfaction. Top priority they say. This was disproven in short order. the customer service person, a nice young lady to begin with informed me that although all Passats use the same clock spring, my vehicles VIN doesn’t' fall under the actual recall, my vehicle was given an extended warranty up to 120k miles. It doesn’t' make sense to me, so i explained to her how i felt that was ridiculous and unfair, considering they know the part is faulty, however the pressing issue is my wife is driving a vehicle with no airbag and i cannot get a new part to replace it, to which she said VW is unable (i surmise unwilling), to help. If the part is so faulty that not a single dealer that i can find has one available to sell to me, how can the recall not include all vehicles with that part? I take great care of all my vehicles, which is likely why the part lasted longer than most. I just need a part to make my vehicle safe again. Any help getting VW to increase proproduction would be appreciated and with a faulty part, potentially discount the absurdly high price for those of us unfairly left out of the recall.

While driving at unknown speed airbag error light illuminated and horn and steering radio controls became inoperative. Diagnosed as clock spring broken which was replaced under previous recall. Estimated repair costs now estimated at $600 and not covered under warranty.

The DPF keeps causing the engine light to come on when there isn’t anything wrong but it also makes the car use more fuel every time this happens

I purchased my Passat in Pasadena California. I now reside in Nevada. The closest dealer to me is Lithia Volkswagen of Reno 1050 E Plumb Ln #110, Reno, NV 89502. This is an hours drive for me. I have called and explained to this deal that I need my airbag recall fixed. Each attempt, I am advised that they will have to check on the parts and get back to me. They never do. How can I take car of my dangerous recall? I also have questions as to the logistics. Do I make a day of this? Would I be required to leave the car for long etc.

FAILURE OF THE ABS CONTROL/PUMP ON MY 2012 VW PASSAT WITH LESS THAN 100,000 MILES ON IT CAUSING UNSAFE DRIVING CONDITIONS. I LOOK ONLINE AND SEE THAT THIS IS A SIGNIFICANT SAFETY ISSUE FOR VW OWNERS I SENT THIS TO VW AS A CONCERN AND TO NHTSA AS A CONCERN PREVIOUSLY BUT NEVER HEARD ANYTHING FROM EITHER ONE.

THIS VEHICLE HAS PROBLEMS SINCE DAY ONE I BOUGHT IT AIR BAG LIGHT CAME ON I DON'T THINK THE RECALL WAS DONE PROPERLY CAUSE I HAVE SAME ISSUE AS IT WAS STATED BY OTHER DRIVER'S AIRBAG LIGHT ON STEERING MAKING NOISE IT'S RIDICULOUS

I HAVE HAD TO HAVE WORK DONE ON THE THROTTLE BODY THREE TIMES BEFORE THIS REPAIR. AS I HAVE BEEN DRIVING, I HAVE HAD CRUISE CONTROL LIGHT WITH AN EXCLAMATION POINT COME ON ALONG WITH THE EPC LIGHT AND CHECK ENGINE LIGHT. AFTER THE LIGHTS COME ON, I CAN DRIVE ABOUT A MILE BEFORE I LOOSE COMPLETE POWER AND CANNOT ACCELERATE ABOVE 15MPH. THIS HAS HAPPENED WHILE I HAVE BEEN DRIVING AROUND TOWN. THE DEALERSHIP IS RECOMMENDING A FULL THROTTLE REPLACEMENT ALONG WITH THE VACUUM PUMP. I HAD A COMPLETE THROTTLE REPLACEMENT IN 2018 AND HAVE ONLY PUT 6,000 MILES ON THE CAR SINCE THAT TIME. I FEEL THAT THIS IS A SAFETY PROBLEM THAT NEEDS TO BE ADDRESSED AND POSSIBLY RECALLED.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT STATED WHILE DRIVING 76 MPH, THE CHECK ENGINE WARNING LIGHT AND EXHAUST FLUID WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE PERSISTED FOR OVER A YEAR. AN ERROR CODE STATED VEHICLE SHUT-OFF AT 200 MILES WAS ON THE INSTRUMENT PANEL HOWEVER, THE VEHICLE DID NOT SHUT-OFF. THE CONTACT TOOK THE VEHICLE TO OVERTURF VOLKSWAGEN KIA (1016 WEST COLUMBIA DRIVE, KENNEWICK, WA 99336, (509-586-3185) HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE DEALER REPLACED THE KNOCK SENSOR AND CATALYTIC CONVERTER HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURE WAS NOTIFIED OF THE FAILURE BUT PROVIDED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 76,000.