2017 VOLKSWAGEN PASSAT Complaints

THE AUTOMATIC EMERGENCY BRAKING (AEB) 'FEATURE' IN MY 2017 VW PASSAT ENGAGED THIS MORNING AT APROX 10:30AM MST, WHEN ACCELERATING ONTO AN EMPTY STREET, AFTER TURNING WESTBOUND ONTO 8TH AVENUE, FROM NORTHBOUND COLORADO BOULEVARD IN DENVER, COLORADO. BASED ON THE TIME OF DAY, THERE'S NO WAY SUNLIGHT COULD BE A FACTOR AS I WAS HEADED WEST AND IT WAS WELL BEFORE NOON. THE CAR PASSENGERS AND I WERE ALL VERY STARTLED BY THE DASHBOARD LIGHTING UP AND THE BRAKES AUTOMATICALLY ENGAGING SO SUDDENLY AND SEVERELY, WITH NO ROAD OBSTRUCTIONS. THIS IS THE SECOND OCCURRENCE OF THE AEB FEATURE ENGAGING FOR NO APPARENT REASON, I DON'T RECALL THE FIRST TIME SPECIFICS, OTHER THAN THE SUN WAS BEHIND THE VEHICLE (IT WAS AFTER 4PM, AND I WAS HEADED EASTBOUND) I HAVE ZERO IDEA WHAT IS HAPPENING WITH MY VEHICLE AND THE AEB FEATURE ENGAGING WITHOUT ANY VISIBLE ROAD OBSTRUCTIONS THIS AND THE PREVIOUS TIME. NOTE, HE BRAKE PEDAL WAS NOT DEPRESSED/ENGAGED DURING EITHER OCCURRENCE. ALSO NOTE, THE AEB FEATURE HAS ENGAGED PREVIOUSLY, ACCURATELY, APPARENTLY AND REASONABLY FUNCTIONING AS DESIGNED.

I WAS DRIVING ON THE FREEWAY ON 10/8/2019 AND AT APPROXIMATELY 3:05PM I HEARD A LOUD GLASS EXPLOSION ABOVE ME. ONCE I ARRIVED AT MY DESTINATION, I OBSERVED THAT MY SUNROOF HAD SHATTERED. THERE WAS NO EVIDENCE OF ANYTHING HITTING THE SUN ROOF.

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 60 MPH, THE HEADLIGHTS DID NOT ILLUMINATE BRIGHT ENOUGH. AS A RESULT, THE CONTACT DROVE OVER DEBRIS FROM A CHAIR ON THE ROAD. THE FAILURE RECURRED WHEN THE CONTACT DROVE OVER TIRE DEBRIS THAT WAS ABANDONED ON THE ROAD. THE VEHICLE WAS DAMAGED AND WAS TAKEN TO D-PATRICK VOLKSWAGEN (812-473-6500, LOCATED AT 200 N GREEN RIVER RD, EVANSVILLE, IN 47715) FOR REPAIRS. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V389000 (EXTERIOR LIGHTING). THE SAME DEALER WAS CALLED AND AN APPOINTMENT WAS SCHEDULE TO REPAIR THE DAMAGE FROM THE SECOND FAILURE AS WELL AS THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000.

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 45 MPH WITH NO OTHER VEHICLES CLOSE TO THE CONTACT'S VEHICLE, THE AUTONOMOUS BRAKING SYSTEM ENGAGED AND THE VEHICLE BRAKED SUDDENLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 39,090.

EVER SINCE WE PURCHASED OUR PASSAT WE NOTICED ISSUES WITH ALIGNMENT AND UNEVEN BRAKING. AFTER SEVERAL ATTEMPTS TO ADDRESS THE ISSUE WITH THE SERVICE DEPARTMENT OF UNIVERSITY VOLKSWAGEN IN ALBUQUERQUE, WE LEARNED THAT OUR VEHICLE WOULD NEED THE ROTORS AND BRAKE PADS REPLACED AFTER 40,000 MILES. THE ROTORS WERE WARPED AND THE FRONT LEFT PAD WAS DOWN TO 1MM, WHILE THE FRONT RIGHT STILL HAD 4MM LEFT. WE WERE TOLD BY THE SERVICE CUSTOMER REPRESENTATIVE THAT VOLKSWAGEN USES A SOFTER METAL ON THE FRONT ROTORS SO IF THEY WERE VERY HOT AND THEN EXPOSED TO COLD WATER (LIKE GOING THROUGH A CARWASH) THEN THE ROTORS COULD GET WARPED. WE BELIEVE OUR VEHICLE ISSUE INVOLVED CALIPER BRACKET BOLT TIGHTNESS AND IT SHOULD HAVE BEEN INCLUDED IN RECALL #46H6.

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS SPEEDS, THE FRONT BRAKES MADE A LOUD ABNORMAL NOISE. SHEEHY VOLKSWAGEN OF SPRINGFIELD (6601 BACKLICK RD, SPRINGFIELD, VA 22150, (703) 544-2973) DIAGNOSED THAT THE FRONT BRAKE CALIPERS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS UNKNOWN.

MY 2017 VOLKSWAGEN PASSAT BRAKES HAVE BEEN SQUEAKING FOR OVER A YEAR. EVERYTHING I WENT TO THE VOLKSWAGEN DEALERSHIP, THEY WOULD SAY MOISTURE BUILD UP WAS THE ISSUE. I TOLD THEM I DIDN'T UNDERSTAND BECAUSE I PARKED MY CAR IN A GARAGE. ADDITIONALLY, I HAVE HEARD OTHER NEWER VOLKSWAGEN PASSAT SQUEAK TOO SO IT HAS TO BE AN ISSUE BUT THEY NOT RECALLING EVERY CAR. FURTHERMORE, I JUST LEARNED THAT MY RIGHT FRONT BRAKE CALIPER NEEDS TO BE REPLACED ALONG WITH MY BRAKES AND PAD. NOW, I ASKED THEM WHAT THE ISSUE WAS AND THEY SAID THE CALIPER ISN'T OPENING WHICH I LOOKED UP COULD BE A CAUSE OF LEAKING BRAKE FLUID. I'M NOT SURE IF VOLKSWAGEN ACTUALLY RECALLED EVERY SINGLE CAR FROM 2017 THAT WAS AFFECTED BY THE FLUID LEAK. THE REPAIR MAN EVEN AT THE PLACE SAID THAT MY ISSUE UNUSUAL BECAUSE I ONLY HAD THE CAR FOR 2 YEARS. I CALLED OTHER VOLKSWAGEN SERVICES AND THEY WERE SURPRISED AS WELL. MOST OF THEM SAID ONLY 1 CALIPER THAT'S WEIRD. THIS IS AN ISSUE THAT I BELIEVE IS MORE PROMINENT THAN THE APPROPRIATE 1000 CARS OUT OF 60K OR MORE THEY SOLD IN THE US. I DON'T BELIEVE THEY USE ONE SUPPLIER/MANUFACTURER FOR AN APPROPRIATE 1000 CARS IN US. PEOPLE ARE SPENDING THOUSANDS OF DOLLARS TO REPAIR A VEHICLE THAT VOLKSWAGEN IS RESPONSIBLE FOR. MY BRAKE CALIPER COULD HAVE LOCKED UP AT ANY MOMENT AND I COULD HAVE HARMED SOMEONE OR MYSELF.

REAR BACKUP CAMERA IS USELESS WHEN IT'S RAINING, CAN'T SEE ANYTHING DUE TO THE WATER THAT COLLECTS ON THE REAR CAMERA. CAR IS NOT IN MOTION, IN A PARKING LOT

BLINDSPOT MONITORING SYSTEM ON LEFT SIDE OF CAR INTERMITTENT, CAPTURED INCIDENT ON VIDEO. WENT TO DEALER THREE TIMES FOR REPAIR, PROBLEM STILL PERSISTS. DEALER FALSIFIED REPAIR DOCUMENTATION ON ALL VISITS AND ADMITTED THE CAR WAS NOT TEST DRIVEN AS STATED ON THE INVOICE OF THE FIRST TWO VISITS. SENT DEMAND LETTER REQUESTING PERMANENT REPAIR TO VOLKSWAGEN, IT WAS RECEIVED ON 2JAN, RECEIVED NO REPLY. VOLKSWAGEN CORPORATE WILL NOT RETURN PHONE CALLS OR EMAILS. CAR IS UNSAFE TO DRIVE AND AFTER THIS SYSTEM ALMOST CAUSED A HIGH SPEED ACCIDENT ON 6JAN I REFUSE TO DRIVE IT. I HAVE ALL OF MY DOCUMENTATION AND COMMUNICATION WITH VOLKSWAGEN CORPORATE, IT IS WAY TOO MUCH TO ATTACH TO THIS COMPLAINT. THE DEALER, GULF COAST AUTO GROUP, FALSIFIED DOCUMENTS AND MADE NO EFFORT TO FIX A SAFETY RELATED SYSTEM AND VOLKSWAGEN CORPORATE HAS SENT ME PAPERWORK OFFERING TO BUY THE CAR BACK BUT WILL NOT RESPOND AFTER SENDING ME THE BUYBACK PAPERWORK. THIS 'BUYBACK' OF THE CAR IS AN ATTEMPT BY VOLKSWAGEN CORPORATE TO HIDE THE FACT THAT THEIR DEALER CONTINUALLY JEOPARDIZED MY SAFETY. AND AFTER SENDING THE BUYBACK PAPERWORK THEY WILL NOT RESPOND TO EMAILS AND PHONE CALLS. I HAVE BEEN WITHOUT MY CAR SINCE 6JAN, AND IT WILL NOT BE DRIVEN BY ME EVER AGAIN. I WOULD APPRECIATE IT IF SOMEONE WOULD CONTACT ME REGARDING THIS MATTER SO I CAN SEND ALL OF MY DETAILED DOCUMENTATION FOR YOUR REVIEW.

WHEN COMING OF THE FREEWAY TO AN EXIT TO THE RIGHT I WAS ALREADY SLOWING DOWN THERE WAS A VEHICLE PARKED IN FRONT OF ME ABOUT 1 CAR LENGTHS AWAY, IT WAS WAITING FOR A CHANCE TO MERGE OFF THE EXIT RAMP.I WAS ALREADY SLOWING DOWN AND I HAD THE BRAKES PRESSED, MY CAR WAS SLOWING DOWN BUT IT WASN'T STOPPING AND I PRESSED HARDER BUT IT DIDN'T STOP. THEN I HIT THE OTHER CAR MY VEHICLE STOPPED AFTER THE HIT BUT AS SOON AS THE OTHER VEHICLE MOVED FORWARD TO PULL TO SIDE MY CAR HIT IT AGAIN AND MY FOOT WAS STILL ON THE BRAKE, I PULLED MY E BRAKE AND MY CAR STOPPED. I REPORTED THE ISSUE TO MY INSURANCE COMPANY AND THE DEALERSHIP BECAUSE IT IS NOT NORMAL FOR A BRAND NEW CAR AFTER 6 MO THA OF PURCHASE TO DO THAT, ESPECIALLY SINCE IT HAD THE COLLISION BRAKING THING WERE THE CAR BRAKES FOR YOU IF YOU GET TOO CLOSE TO ANOTHER CAR. FIRST THE BODY WORK REPAIRS WERE DONE ON MY CAR THEN MY CAR WAS TOWED TO THE NEAREST DEALERSHIP WERE THEY SAID THEY WOULD TAKE MY CAR PART TO SEE WHAT THE ISSUE WAS AND I WOULD BE CALLED WHEN THEY FOUND OUT WHAT WAS WRONG, I WAS CALLED AND TOLD MY CAR IS FIXED NOW AND IT IS READY FOR PICK UP. I CALLED THE CUSTOMER SERVICE LINE WHICH THEN DIRECTED ME TO THE REGIONAL MANAGER WHO TOLD ME THE REASON MY CAR DIDN'T STOP IS BECAUSE I HAVE TWO FLOOR MATS AND ONE SLIPPED AND BLOCKED MY PEDAL, WHICH WAS CLEARLY NOT THE REASON. I WAS TIRED OF GETTING RIDICULOUS ANSWERS AND SURPRISING RIGHT AFTER ALL THIS HAPPENED MY ANTI COLLISION BRAKING SYSTEM STARTS WORKING BUT NOT DURING ANY COLLISIONS BUT JUST REGULAR DRIVING. I COMPLAINED ABOUT HAT AND MY BRAKES AGAIN JUST RECENTLY AND I WA STOLE THAT MY BRAKE PADS ARE WORN OUT AND ROTORS AS WELL AND MY TIRES. I BOUGHT THE CAR BRAND NEW 2017 AND IT ONLY HAS 28,000 MILES ON IT. I DON'T EVEN DRIVE IT CRAZY OR HARSH. I HAD TO GET MY BRAKE PADS REPLACED AND ROTORS.