2016 VOLKSWAGEN PASSAT Complaints

ON MAY 21, 2018, I WAS DRIVING TO WORK. I STOPPED AT A GAS STATION, AND WHEN I WENT TO LEAVE MY CAR DIED. I HAD THE CAR TOWED TO QUIRK VW IN MANCHESTER, NH AND THEY TOLD ME THAT THE ENGINE WAS BLOWN. THEY TOLD ME THAT IT HAD JUMPED TIME AND VALVES OF ENGINE MOST LIKELY HAVE CONTACTED PISTONS, ETC. NEEDS ENGINE AND TURBO ASSEMBLY. THERE IS A KNOWN TIMING CHAIN TENSIONER LAWSUIT OUT ON THESE CARS. LUCKILY THIS DID NOT HAPPEN ON THE HIGHWAY AND THERE WAS NOT A DEADLY ACCIDENT.

I OFTEN WILL BE DRIVING AND CAR SLAMS ON BRAKES BY ITSELF CAUSING ME TO NEARLY WRECK AND ALSO TWICE I'VE HAD AIR BAG LIGHTS APPEAR AND CLICKING STEERING WHEEL

WHEN I WENT TO START THE CAR THE AIR BAG WARNING LIGHT CAME ON AND STATED "ERROR". ALL THE FUNCTIONS ON THE STEERING WHEEL WOULD NOT WORK, THIS INCLUDED THE HORN, CRUISE CONTROL, RADIO SYSTEM AND AIR BAG. I WAS AFRAID THAT EITHER THE AIR BAG COULD JUST GO OFF OR WOULD NOT GO OFF IF I GOT INTO AN ACCIDENT. I ALSO COULD NOT USE MY HORN IN CASE OF AN EMERGENCY SITUATION. THE VEHICLE HAD TO BE REPAIRED. SUNRISE VOLKSWAGEN IN LYNBROOK,NY REPLACED THE CLOCK SPRING.

WHEN I PARK THE CAR AND THINK I HAVE PUT IT IN PARK AND TURN THE ENGINE OFF, I GET OUT ( IF ON A VERY SLIGHT SLOPE) IT IS STATIONARY FOR A FEW SECONDS BEFORE IT STARTS TO ROLL, I JUMP BACK IN AND SEE, IT IS NOT ALL THE WAY IN TO PARK. IN MY PREVIOUS CARS THE ENGINE COULD NOT BE TURNED OFF, IF NOT IN PARK. YES I KNOW ONE SHOULD ALWAYS CHECK AND I DO; HOWEVER. WE WE ALL MAKE MISTAKES; IF THE CAR ONLY TURNED OFF WHEN IN PARK SOME ONE MAY NOT BE RUN OVER. (IN THE FUTURE WILL WILL ALWAYS APPY MY HAND BRAKE.)

I RECEIVED A NOTICE FROM VW IN OCTOBER 2017 ABOUT SAFETY RECALL 20AE FUEL PUMP CONTROL MODULE. THE NOTICE SAID IT WAS NOT YET AVAILABLE. UNTIL TODAY, APRIL 10, 2018 PER ONLINE CHECK, OVER 6 MONTHS OF WAITING, THE RECALL REPAIR IS NOT YET AVAILABLE FOR MY VEHICLE. THIS IS LIFE THREATENING. NHTSA # 17V509

MY CLOCK SPRING AND SWITCH BROKE AND NEEDED REPLACEMENT. I WAS IN MOTION MAKING A TURN WHEN A CRUNCHING NOISE WAS MADE. MY WARNING LIGHTS WENT OFF CLAIMING AIR BAG ERROR, ACC ERROR. I COULD NOT USE MY TURN SIGNAL OR HORN. I WAS ABLE TO PULL INTO A PARKING LOT AND CALL THE DEALERSHIP. AFTER SPEAKING WITH THE DEALERSHIP, THEY TOLD ME IT WAS MOST LIKELY THE CLOCK SPRING BUT I HAD TO GET IT EVALUATED. I TOOK IT IN AND IT WAS. I FOUND OUT THAT VW HAD PREVIOUS RECALLS FOR SUCH EQUIPMENT BUT NOT MY YEAR. MY CAR IS ONLY 2 YEARS OLD AND THE CLOCK SPRING BROKE. I HAVE NEVER HAD ONE BREAK IN OVER 30 YEARS OF DRIVING.

2016 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE VOICE RECOGNITION FEATURE IN VEHICLE. *LD THE CONSUMER STATED THE VOICE RECOGNITION SYSTEM WAS NOT OPERATING PROPERLY. THE SYSTEM WAS UPDATED, BUT STILL WOULD NOT RECOGNIZE CERTAIN WORDS OR NUMBERS. ALSO, INTERRUPTED THE SPEAKER AT INCONVENIENT TIMES. *JS

THERE WAS A RECALL ON THE CLOCK SPRING. I BROUGHT IT IN FOR SERVICE AND IT GOT REPLACED 10/7/15. IT SNAPPED AGAIN 5 MONTHS LATER WAS REPLACED 3/8/16. IT SNAPPED AGAIN 6 MONTHS LATER. NOW VOLKWAGON OFFERS A 12,000 MILE 12 YEAR WARRANTY ON PARTS. I BRIGHT THE VEHICLE IN 10/18/16 AND THEY TOLD ME IT WASN'T COVERED UNDER WARRANTY. THIS IS A MAJOR SAFETY ISSUE SEEING THAT IT CONTROLS MY HORN AND WILL NOT LET MY AIRBAG DEPLOY. I HAVE CONTACTED VW HEADQUARTERS SEVERAL TIMES CONCERNING THIS ON GOING ISSUE. THEY REPLACED THE PART UNDER A 'GOODWILL' WHICH IT SHOULD'VE BEEN REPLACED UNDER THE RECALL & THE WARRANTY.

THERE IS ISSUE WITH HMI (RADIO) AND INSTRUMENT PANEL CLUSTER. THE SCREEN GOES FREEZE. THIS ISSUE IS SPORADIC, AND I AM CONCERNED ABOUT SAFETY OF MYSELF AND FAMILY. I AM AFRAID WHILE DRIVING SUDDENLY INSTRUMENT PANEL CLUSTER IPC SCREEN GOES FREEZE NOT ABLE TO SEE WHAT MY VEHICLE SPEED IS CURRENTLY. SUDDENLY IF I AM NOT AWARE WHAT SPEED I AM DRIVING, THE CONTROL ABILITY OF CAR IS LESS LEAVING MYSELF AND FAMILY IN VULNERABLE SITUATION. ANOTHER ISSUE, HMI OR RADIO DOES NOT BACKUP CAMERA VIEW. IT REMAINS IN ITS CURRENT SCREEN AND NOT ABLE TO FIGURE OUT WHO IS BEHIND THE CAR, LEAVING MYSELF AND ANYONE BEHIND THE CAR IN VULNERABLE SITUATION. I HAVE CAPTURED THE PHOTO OF THE SCREEN FREEZE IN IPC AND HAVE THE VIDEO OF THE RADIO WHERE IN IT IS NOT DISPLAYING THE BACKSIDE WHILE I AM R REVERSE GEAR. I AM SEEKING HELP FROM THE DEPARTMENT AS VOLKSWAGEN HAS LEFT MY ISSUE TO BE REPRODUCED MYSELF AND THEN REPORT TO THE DEALERSHIP WHO IS NOT TRAINED IN SOFTWARE ISSUES. MOREOVER IF NEXT TIME THE ISSUE OCCURS, I AM AFRAID IF I WOULD BE IN A SITUATION TO COME AND REPORT TO THEM AND DO NOT GO INTO SOME SERIOUS CONCERNS. THIS ISSUES ARE HAPPENING MOSTLY WHEN THE VEHICLE IS IN MOTION, BACKUP CAMERA CAN BE OBSERVED SPORADICALLY WHILE VEHICLE IS STATIONARY. NOTE: THERE IS NO WAY TO UPLOAD THE VIDEO, SO JUST UPLOADING THE PICTURE OF ONE OF THE SCREEN FREEZE INSTANCE.

LIKE OTHER VOLKSWAGEN GROUP MODELS MY CAR HAS EXHIBITED A GASOLINE SMELL IN THE INTERIOR OF THE CAR. THE GASOLINE SMELL OCCURS BOTH WHEN THE CAR IS AT REST AND IN MOTION AND AT ALL TEMPERATURES. THE GASOLINE LEVEL DOES NOT SEEM TO EFFECT THE OCCURRENCE OF THE SMELL. THE LOCAL DEALER HAS BEEN UNABLE TO DIAGNOSE THIS PROBLEM. I FIND THIS CURIOUS AS OTHER 2016 VOLKSWAGEN MODELS WITH THE SAME ENGINE HAVE BEEN RECALLED FOR THIS SAME ISSUE.