2015 VOLVO S60 Complaints

WHILE DRIVING, ALL POWER (ALL POWER) IS LOST, WITHOUT WARNING. DRIVING NORMALLY IN TRAFFIC, THE CAR SIMPLY SHUTS DOWN. ENGINE STOPS, NO LIGHTS (INTERIOR OR EXTERIOR), NO DASHBOARD DATA, SAFETY SYSTEMS DISABLED, NO TURN SIGNALS, NO POWER STEERING, SAFETY FLASHERS DO NOT FUNCTION, ETC. ESSENTIALLY LIKE THE CAR WAS TUNED OFF. TRY TO RESTART - NOTHING. AFTER 'RESTING' FOR 5 MINUTES, STARTS AND RUNS NORMALLY. HAS REOCCURRED 3 TIMES. VISITS TO THE DEALERSHIP HAVE RESULTED IN NEW BATTERY, AND ALTERNATOR. NO DEFINITIVE DIAGNOSIS, JUST 'HOPE' THAT THE PROBLEM HAS BEEN FIXED. BUT NEITHER OF THOSE REPAIRS HAVE FIXED THE PROBLEM, IT REOCCURED AGAIN (3RD TIME). THE CAR IS EXTREMELY DANGEROUS TO DRIVE IN THIS CONDITION, TO ME AND MY FAMILY BUT ALSO TO OTHER DRIVERS ON THE ROAD. IT HAS BEEN TOWED TO THE DEALERSHIP. NO DIAGNOSIS YET.

WHILE DRIVING ON A HIGHWAY AT 65 MPH (THE LEGAL LIMIT) AT APPROXIMATELY 6:55 AM ON 2 JULY 2018, I WAS TWO OR MORE CAR LENGTHS BEHIND THE CAR AHEAD OF ME WHEN THE SUN ROOF CATASTROPHICALLY SHATTERED. NO ROAD DEBRIS WAS OBSERVED AND THE ROAD WAS DRY AND NOT IN A CONSTRUCTION ZONE. WITH THE SUDDEN EXPLODING SOUND, I DIDN'T KNOW WHAT WAS GOING ON BUT WAS ABLE TO MAINTAIN CONTROL OF THE CAR. I WAS DUCKING DOWN REFLEXIVELY AS THE NOISE WAS ABOVE MY HEAD. FORTUNATELY, THE INTERIOR SUN ROOF SHADE WAS CLOSED AND THE SUN ROOF WAS CLOSED. IN MY REARVIEW MIRROR, I SAW THE CAR DIRECTLY BEHIND BRAKING HARD AND THE CARS IN THE NEXT LANE SLOWING DOWN TO AVOID THE DEBRIS I LATER REALIZED WAS THE EJECTED GLASS FROM MY SUN ROOF. THE NOISE CONTINUED AND THEN THE GLASS BEGAN FALLING INTO THE FRONT AREA OF THE CAR THROUGH THE VENTS IN THE SUN SHADE AND I FINALLY REALIZED THE SUN ROOF GLASS HAD SHATTERED. THE CAR IS MAINTAINED IN EXCELLENT CONDITION AND THERE WERE NO SIGNS OF CHIPPING, CRACKS OR OTHER DAMAGE TO THE SUN ROOF PRIOR TO THE INCIDENT. THERE WERE ALSO NO SIGNS ON THE CAR'S HOOD, WINDSHIELD, OR ROOF THAT SHOWS DEBRIS IMPACTED THE CAR AND CAUSED THE FAILURE.

SUNROOF GLASS EXPLODED WHILE DRIVING ON THE FREEWAY IN HOT WEATHER. THERE WAS NO SIGN OF A ROCK OR ANY OTHER OBJECT HITTING THE VEHICLE. I HAVE DONE MY RESEARCH AND THIS IS A KNOWN ISSUE WITH VOLVO.

I WAS SOLD THIS CAR BY VOLVO OF NORTH MIAMI ON 4/11/18. I HAD TO TAKE THE CAR FOR SERVICE ON 4/13 DUE TO OTHER REPAIRS THEY DID NOT TAKE CARE OF UNDER WARRANTY TO GUNTHER VOLVO , DELRAY BEACH , FLORIDA. I WAS TOLD I SHOULD HAVE NEVER BEEN ALLOWED TO DRIVE THE CAR OFF THE LOT DUE TO THE CONDITION OF THE TIRES THAT WERE EXTREMELY DANGEROUS AND COULD HAVE CAUSED A SERIOUS ACCIDENT AND AFFECTED OTHERS. I WAS TOLD BY RICKY MENENDEZ WHO SOLD THE CAR THAT ALL THERE CARS ARE INSPECTED THOROUGHLY BEFORE BEING SOLD.

THIS IS AN ADDITIONAL COMPLAINT REGARDING THE SAME VEHICLE BRAKE PROBLEM FILED UNDER NHTSA SAFETY ISSUE ID 10979689. ON 15 DEC THE SAME VOLVO FAILED TO STOP AT A RED LIGHT ON A CITY STREET IN DRY PAVEMENT CONDITIONS. THE ONLY WAY TO STOP THE VEHICLE WHILE TRAVELING AT APPROXIMATELY 35 MPH WAS BY CONTINUING TO HOLD THE BRAKE PEDAL ALL THE WAY DOWN AND THEN SLAMMING THE GEARSHIFT FROM DRIVE INTO PARK. THE VEHICLE WAS SUBSEQUENTLY TOWED BACK TO THE LOCAL DEALER. WHEN THIS VEHICLE WAS AT THE DEALER THEY DRAINED THE BRAKE LINES AND CHANGED THE MASTER BRAKE CYLINDER BASED ON THIS FIX REPORTEDLY WORKING ON ANOTHER S60 WITH THE SAME PROBLEM ACCORDING TO VOLVO TECH SUPPORT. AFTER EIGHT MONTHS THE BRAKES FAILED AGAIN. VOLVO HAS A BRAKING PROBLEM ON THESE VEHICLES AND DOES NOT NO THE CAUSE NOR THE CORRECTIVE ACRION.

WE PURCHASED THIS CAR NEW FROM THE DEALER AND ITS GREAT. HOWEVER, AS I HAND WASH ALL OF OUR CARS, I COULDN'T HELP BUT NOTICE THAT THE RIGHT FRONT WHEEL ALWAYS HAS AN UNUSUAL DISCOLORATION, A MIX OF SOME KIND OF FLUID WITH THE BRAKE DUST. THE OTHER 3 WHEELS EXHIBIT ONLY THE USUAL BRAKE DUST; BUT ON THE RIGHT FRONT THIS MIX OF FLUID AND DUST DOESN'T JUST WASH OFF. ROTATE WHEELS, THE NEW WHEEL ON THE RIGHT FRONT EXHIBITS THE SAME DISCOLORATION. THE DEALER INSISTS IT IS ONLY BRAKE DUST. NOW, 2 YEARS ON, MOST OF WHATEVER FLUID WAS SECRETING TO THE RIGHT FRONT WHEEL SEEMS TO BE GONE BUT, AFTER RETRIEVING THE CAR FROM ITS 20K SERVICE, I COULDN'T HELP BUT NOTICE A RUMBLE COMING FROM THE RIGHT FRONT. SOUNDS LIKE A WHEEL BEARING TO ME (IN MY DAY, I'VE REPLACED EM). THE DEALER SAYS ITS THE TIRES; CONTINUES TO SAY THAT THE DISCOLORATION ON ONLY THE RIGHT FRONT, IS BRAKE DUST. EVEN SAID IT MIGHT BE RUST FROM THE DISC BRAKES. OK, FINE, THEN WHY NONE ON THE FRONT LEFT? OR EITHER OF THE REARS? WHY ONLY THE RIGHT FRONT. I HAVE TAKEN SWABS OF ALL 4 WHEELS AND HAVE THEM IN SEPARATE LABELED ZIP LOCK BAGS IF ANYONE WANTS TO RUN THEM THROUGH A SPECTROMETER. I'VE NEVER REPORTED ANYTHING TO THE NHTSA BEFORE BUT, IN LIGHT OF THEIR INSISTENCE THAT IT IS ONLY BRAKE DUST ... WELL, I'VE REBUILT MY SHARE OF BRAKE SYSTEMS, WORKED ON A RACE TEAM ETC., AND I'M FINDING THIS ALL A BIT INSULTING IF NOT DISMISSIVE. THIS CAR IS PRIMARILY USED AS MY WIFE'S DAILY COMMUTER (30 MILES ROUND TRIP) IN THE SUBURBS WITH AN OCCASIONAL ROAD TRIP ON THE BOOKS. *BF*JB 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

THE INSTRUMENT PANEL GOES COMPLETELY BLANK FOR APPROXIMATELY 5 SECONDS WHILE DRIVING WHICH RENDERS SPEED, SAFETY WARNINGS, ETC. UNAVAILABLE DURING THAT TIME. THERE IS NO PATTERN OF OCCURRENCE. IT HAPPENS WHILE DRIVING AT CITY OR HIGHWAY SPEEDS. IT HAS ALWAYS OCCURRED WHILE THE VEHICLE IS IN A STRAIGHT LINE OF MOTION. THIS STARTS OUT ON AN INFREQUENT BASIS (ONCE OR TWICE A WEEK) UNTIL IT MANIFESTS INTO AN EVENT OF SEVERAL TIMES A DAY. I TOOK THE VEHICLE TO THE DEALER THE FIRST TIME ON 01/13/2017 WITH 12,097 MILES ON THE ODOMETER. IT WAS HOOKED TO THE DIAGNOSTIC COMPUTER, AND WHEN THEY SAW THAT NO CODES WERE STORED, IT WAS "FIXED" WITH A DRIVER INFORMATION MODULE SOFTWARE UPGRADE. WHEN THE PROBLEM STARTED AGAIN, I TOOK THE VEHICLE IN ON 07/20/2017 WITH 16,066 MILES ON IT. ONCE AGAIN, THE CAR WAS CONNECTED TO THE DIAGNOSTIC COMPUTER AND NO CODES WERE FOUND TO BE STORED. THE WIRING WAS CHECKED AND FOUND TO BE OKAY. ANOTHER SOFTWARE UPGRADE WAS USED TO RESOLVE THE ISSUE.

BRAKES FAILED TO STOP THE CAR ON THREE OCCASSIONS. BRAKES WOULD SLOW THE CAR DOWN;HOWEVER, THE BRAKE PEDAL WAS PUSHED ALL THE WAY DOWN AND THE CAR WAS STILL ROLLING. FIRST TWO FAILURES OCCURRED CONSECUTIVELY. HAD TO SHIFT THE CAR INTO PARK FIRST TIME; SECOND TIME HAD TO PUT THE EMERGENCY BRAKE ON. THIRD OCCASION WAS AFTER TAKING THE VEHICLE INTO VOLVO DEALER IN CHICAGO AND GETTING IT BACK WITH NO REPAIRS COMPLETED BECAUSE COMPUTER DIDNT REGISTER A PROBLEM. THIRD OCCASION WAS FOUR DAYS LATER; CAR WAS SLOWING DOWN BUT WOULDN'T STOP. FORTUNATELY TRAFFIC STARTED TO MOVE AGAIN BEFORE I HAD TO SHIFT THE VEHICLE INTO PARK. FIRST INCIDENT INVOLVED PEDESTRIAN CROSSING THE STREET, LAST INCIDENT INVOLVED ANOTHER VEHICLE. ALL THREE INCIDENTS WERE ON CITY STREETS. TOOK VEHICLE INTO SECOND DEALER IN DETROIT. THEY CONTACTED VOLVO TECH SUPPORT. VOLVO SUPPORT RECOMMENDED CHANGING MASTER BRAKE CYLINDER AND DRAINING BRAKES LINES. APPARENTLY THIS SAME PROBLEM OCCURRED ON ANOTHER S60 AND THIS FIX WORKED. THE DETROIT DEALER DID THE RCOMMENDED REPAIR AND SO FAR VEHICLE IS OK. HOWEVER WE ARE CONCERNED ABOUT OUR SAFETY..NOT BEING ABLE TO STOP THE VEHICLE ON THREE PREVIOUS OCCASIONS IS UNSAFE FOR US AND OTHER MOTORISTS/PEDESTRIANS. WE ARE NOT TOTALLY CONFIDENT THAT THE VEHICLE WILL BE ABLE TO COME TO A COMPLETE STOP 100% OF THE TIME IN THE FUTURE.

THE INTERIOR AROUND THE FRONT WINDSHIELD IMPAIRS YOUR ABILITY TO SEE CERTAIN OBJECTS CLEARLY. THE SUSPENSION IS VERY TIGHT TO THE POINT THAT YOU MAY FEEL LIKE YOU ARE LOOSING CONTROL OF THE CAR. ALSO THE CRUISE CONTROL DOES NOT RECOGNIZE VEHICLES ENTERING FROM ANOTHER LANE OR WHEN THE CAR IS TURNING.

2015.5 VOLVO S60 T5 DRIVE-E, LESS THAN 13K MILES. BOTH THE LEFT AND RIGHT FRONT FENDER SURFACES, JUST BEHIND THE FRONT HEADLIGHTS, ARE EXTREMELY HOT TO TOUCH AFTER NORMAL DRIVING. BENDING DOWN TO LOOK UNDER THE CAR, I HAD PUT MY HAND ABOVE THE FRONT WHEEL AND NOTICED THE FENDER AREA WAS EXTREMELY HOT TO THE TOUCH. THE CAR HAD BEEN DRIVEN NORMALLY AND WAS IN MY GARAGE AT THE TIME; THE CAR WAS NOT IN THE HOT SUN. THE AMBIENT TEMP WAS APPROX. 78F. USING A HAND HELD NON-CONTACT THERMOMETER, THE FRONT FENDER SURFACE TEMPERATURE BEHIND THE FRONT HEADLIGHTS WAS MEASURED - IT APPROACHED 140F AT BOTH FENDER SURFACES. SINCE THESE FRONT FENDERS ARE READILY ACCESSIBLE BY SMALL CHILDREN, THESE SURFACES CAN BE POTENTIALLY DANGEROUS FOR SOME TIME AFTER THE ENGINE HAS BEEN SHUT OFF. AS NOTED IN ASTM C1055, SHORT DURATION BODILY CONTACT AT 140F COULD BE POTENTIALLY DANGEROUS CAUSING 1ST DEGREE BURNS. WHEN ONE OPENS THE ENGINE HOOD, IT APPEARS THE HOT FENDER SURFACES ARE THE RESULT OF VEHICLE DESIGN. A BLACK METALLIC UPPER BODY BRACE CONNECTS THE HOT RADIATOR TO THE LEFT AND RIGHT FENDER AREAS. BASED ON THIS OBSERVATION, ONE CAN ONLY ASSUME ALL 2015.5 VOLVO S60'S HAVE THIS ISSUE AND SHOULD BE EASY TO INVESTIGATE/VERIFY. I DON'T BELIEVE THE TEMP I OBSERVED (140F) ACCOUNTS FOR WORST CASE SCENARIOS, SUCH AS UNDETECTED ENGINE FAULTS (EXCESSIVE ENG TEMPS). UNDETECTED FAULTS COULD CREATE SIGNIFICANTLY HIGHER FENDER SURFACE TEMPS. NO WARNINGS OF HOT FENDER SURFACE TEMPS WERE FOUND IN THE 2015.5 S60 OPERATING MANUAL, NOR WERE THERE ANY STICKERS IN THE CAR NOTING SUCH. NHTSA WEBSITE INDICATED THAT THE MANUFACTURER HAD NOTED EXCESSIVE TURBO COOLANT HOSE TEMPS. SINCE THIS APPEARS TO BE A DESIGN ISSUE ASSOCIATED WITH THE CAR ITSELF AND THIS IS A POTENTIAL BURN ISSUE FOR UNSUSPECTING SMALL CHILDREN, THIS COMPLAINT SHOULD BE INVESTIGATED IMMEDIATELY.