2012 VOLVO S60 Complaints

TL* THE CONTACT OWNS A 2012 VOLVO S60. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO THE VOLVO STORE LOCATED AT 1051 WEST WEBSTER AVE, WINTER PARK, FL 32789, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE NHTSA CAMPAIGN NUMBER: 11V303000 (FUEL SYSTEM, GASOLINE) WAS REFERENCED HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.

THERE WAS ONE INCIDENT THAT MY CAR WAS NOT ACCELERATING ON THE HIGHWAY. THE CAR WOULD STALL FOR A BIT AND WHEN I TRIED TO MAINTAIN THE SAME SPEED I WAS GOING AT, I WOULD PRESS THE GAS PEDAL AND THE SPEED WOULD NOT CHANGE, IT CONTINUED TO SLOW DOWN. FORTUNATELY, I WAS ABLE TO PULL OVER TO THE SIDE OF THE HIGHWAY AND PUT MY CAR ON PARK. THIS WHEN I PUT THE CAR IN NEUTRAL TO CHECK THE RPM, TO SEE IF THE GAS WAS WORKING. THE RPM WOULD GO UP EVERY TIME I PRESSED ON THE GAS PEDAL. FROM THERE, I TURNED MY CAR OFF AND ON, AND TRIED TO SEE IF THE CAR WAS ABLE TO ACCELERATE. ONCE I TURNED THE CAR BACK ON, THE CHECK ENGINE LIGHT HAD TURNED ON. I MANAGED TO GET HOME FROM WORK DRIVING ON THE LEFT LANE AND AT A SLOW SPEED. THAT IS WHEN I SCHEDULED AN APPOINTMENT WITH MY MECHANIC. THE FOLLOWING DAY, THE MECHANIC HAD FOUND OUT THAT THERE WAS AN ISSUE WITH MY FUEL PUMP, THERE WAS NOT ENOUGH PRESSURE. UPON DOING SOME RESEARCH ON THE ISSUE, I HAD FOUND OUT THAT THE NHTSA HAD REPORTED A RECALL WITH THE SAME ISSUE FOR THE SAME MODEL AND YEAR OF MY CAR (HTTPS://STATIC.NHTSA.GOV/ODI/RCL/2011/RCDNN-11V303-8835.PDF). I SEARCHED MY VIN NUMBER TO SEE IF MY CAR FELL UNDER THE RECALL PERIOD LISTED ON THE WEBSITE, AND IT HAD REPORTED ONLY A DOOR LATCH ISSUE AND NOT THE FUEL PUMP. I WOULD LIKE THE NHTSA TO INVESTIGATE FURTHER INTO THE ISSUE WITH THE FUEL PUMP, MORE SPECIFICALLY, DETERMINE WHETHER OR NOT THE TIME PERIOD FOR ISSUE STATED UNDER THE RECALL NEEDS TO BE EXTENDED EVEN FURTHER. *TR

INTERIOR ADHESIVE CHROME TRIM DELAMINATING AND VERY SHARP CAUSING A CUT HAND ON THE STEERING WHEEL AND CENTER CONSOLE

TL* THE CONTACT OWNS A 2012 VOLVO S60. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED EXTREME OIL CONSUMPTION WITH THE OIL LEVEL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BAUM BOULEVARD AUTOMOTIVE 4741 BAUM BLVD, PITTSBURGH, PA 15213 WHERE THE SPARK PLUGS AND COILS WERE REPLACED; HOWEVER, THE FAILURE HAD RECURRED SOON AFTER. THE VEHICLE WAS THEN TOWED TO STAR VOLVO CARS GREENSBURG LOCATED AT 5200 US-30 B, GREENSBURG, PA 15601 WHERE THE VEHICLE WAS DIAGNOSED WITH ENGINE FAILURE. THE CONTACT WAS GIVEN AN ESTIMATE OF $7,000.00 FOR THE REPAIR, WHICH WAS STILL PENDING. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V592000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

TL* THE CONTACT OWNS A 2012 VOLVO S60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:19V849000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. (CAPITAL VOLVO OF ALBANY 347 NEW KARNER RD, ALBANY, NY 12205 (518) 389-6500) WAS CONTACTED AND CONFIRMED THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED PARTS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

EXCESSIVE OIL CONSUMPTION BETWEEN OIL CHANGE INTERVALS. SINCE THE PURCHASE OF THIS CAR (2/1/2016) I HAVE USED FULLY SYNTHETIC OIL (CASTROL). OIL LEVEL SLOWLY DROPS BETWEEN SCHEDULED OIL CHANGES. PRIOR TO THE LAST SCHEDULED OIL CHANGE (1/10/2020) I CHECKED THE OIL IT IT WAS VERY DANGEROUSLY LOW. THERE ARE NOT ( AS CERTIFIED BY ASE AUTO TECH AND CONFIRMED) NO EXTERNAL OIL LEAKS OR EVIDENCE OF OIL IN THE ENGINE COMPARTMENT. THIS CAR NOW HAS 84.000 MILES ON IT AND I'M AFRAID THAT IT WILL DAMAGE ITSELF EVEN ON THE SHORT COMMUTE MY WIFE HAS TO WORK. I CONTINUE TO MONITOR THE OIL LEVEL NOW ALMOST DAILY. I FEEL THIS IS (DAILY OIL CHECK) ABSURD AS CLEARLY, PER THE OWNERS MANUAL, DOES NOT NOR SHOULD NOT REQUIRE CHECKING AND REFILLING OIL THIS OFTEN. THE CAR HAS SHOWN THIS PATTERN OF LUBRICANT CONSUMPTION SINCE WE BOUGHT IT. THE TAILPIPES HAVE ALWAYS HAD A HEAVY DEPOSIT OF CARBON SINCE WE BOUGHT IT. I WAS TOLD THAT "VOLVOS RUN DIRTY' AND THAT IT WAS NOT OF ANY CONCERN. NOW THAT I SEE A TECHNICAL JOURNEL AND TSB CLEARLY INDICATING A PROBLEM WITH MY SPECIFIC CAR, THIS EXPLAINS WHY. I UNDERSTAND THE FACT IN 2012 VOLVO ASSEMBLY SWITCHED MOTOR TYPES (62 TO 63?) DURING MIDRUN. INDICATIVE OF A PROBLEM OR ISSUE. I BELIEVE MY AUTO WAS INVOLVED. IT IS THE AUTO MAKER'S RESPONSIBILITY TO ENSURE A SAFE AUTOMOBILE WITH A REASONABLE AMOUNT OF MAINTENANCE (OR PM) REQUIRED. THE CONDITION MY WIFE AND MYSELF HAVE BEEN EXPERIENCING IS CLEARLY NOT NORMAL FOR ANY AUTO MAKER AND EVIDENTLY HAS EXISTED SINCE IT LEFT THE ASSEMBLY LINE. I ASK ONLY FOR THE AUTOMAKER TO STAND BEHIND THEIR OWN TSB FLAW, PERFORM THE WORK NEEDED TO REPAIR OR REPLACE ALL PART/PARTS NEEDED TO RESOLVE THEIR TSB FOR MY AUTO. THANKS FOR YOUR TIME IN REVIEW.

THE SENSUS/NAVIGATION SYSTEM IS PLAGUED WITH BUGS. FREQUENTLY MY BLUETOOTH FAILS TO CONNECT, AUDIO RANDOMLY STOPS WORKING FOR ALL SATNAV/RADIO FUNCTIONS, SOMETIMES THE SCREEN FAILS TO LOAD UP AT ALL. ALL SEEMS TO HAPPEN COMPLETELY RANDOMLY. SOME DAYS RADIO FUNCTIONS GREAT BUT SOME DAYS I CAN NOT LISTEN TO ANY AUDIO AT ALL. SOME DAYS MY PHONE CONNECTS TO BLUETOOTH WITHOUT ME EVEN TRYING TO CONNECT, AND SOME DAYS THE SATNAV RADIO DOES NOT CONNECT AT ALL. I HAVE EVEN GONE AS FAR AS TO RESET ALL NETWORK SETTINGS ON MY IPHONE AND REMOVE THE IPHONE FROM THE RECENT DEVICE LIST; STILL THE PHONE WILL NOT CONNECT TO THE CAR. THE ONLY THING I HAVE EVER SEEN 'FIX' THIS PROBLEM IS TO STOP THE CAR, GET OUT OF THE VEHICLE, WALK MORE THAN 20FT AWAY FROM THE CAR, LOCK THE CAR, AND WAIT A FEW MINUTES; UNLOCK, ENTER AND START VEHICLE; AND SUDDENLY IT WORKS AGAIN.

THE CAR SUFFERS FROM HIGH ENGINE CONSUMPTION, ENGINE OIL RUNS OUT PRIOR TO OIL CHANGE INTERVALS WITH NO EVIDENCE OF OIL LEAKS OR OIL BURNING). THIS CAN CAUSE CATASTROPHIC ENGINE FAILURE WHILE DRIVING. THE HIGH OIL CONSUMPTION HAS BEEN DOCUMENTED BY THE DEALER AND SHARED WITH THE MANUFACTURER. VOLVO HAS EVEN ISSUED A TECHNICAL JOURNAL THAT ATTRIBUTES THE CAUSE TO FAULTY PISTON O-RINGS. MANUFACTURER DIDN'T ISSUE A RECALL AND REFUSES TO ADDRESS THE PROBLEM. THERE ARE SEVERAL SIMILAR CASES DESCRIBED IN VOLVO FORUMS AND OTHER SOCIAL MEDIA CHANNELS, THAT HAVE NOT RECEIVED ANY COOPERATION FROM VOLVO.

2012 VOLVO S60. VIN: [XXX] . ON OR ABOUT 09/09/2019, THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC TO REPAIRER/REPLACE THE PASSENGER DOOR LATCH/LOCK, WHICH HAD FAILED. THIS FAILURE PREVENTED ALL LOCKING AND LATCHING SAFETY FEATURES TO OPERATE. THIS CAUSED THE DOOR TO NOT LATCH OR LOCK ALLOWING THE DOOR TO OPEN DURING ANY TURN. UPON ARRIVAL AT THE MECHANIC'S SHOP THE DRIVER'S DOOR LOCK/LATCH FAILED IN THE SAME WAY. UPON REMOVAL OF THE PART IT WAS FOUND TO BE A FORD PART, NOT A VOLVO PART. THE MECHANIC CONTACTED VOLVO AND WAS ADVISED THAT VOLVO WAS AWARE OF THE FAILURES BUT IT HAD NOT BEEN MADE PUBLIC AND NO RECALL WAS IN AFFECT. A COMPLAINT WAS MADE BY ME TO VOLVO CORPORATE AND WAS TOLD TO TAKE THE VEHICLE TO A VOLVO DEALERSHIP. ALL INSTRUCTIONS WERE FOLLOWED. A VIDEO WAS MADE BY ME WITH MY 15 YEAR OLD DAUGHTER USING THE CAMERA IN A PARKING LOT. THIS VIDEO ILLUSTRATES THE UNSAFE DOOR LOCK/LATCH AND IT'S EXTREME DANGER TO THE PUBLIC AT LARGE, INCLUDING ANY PERSON THAT OWNS THIS MAKE AND MODEL OF VEHICLE. UPON THE LATCH/LOCK FAILURE, THE DOOR(S) ARE ALLOWED TO OPEN FREELY WHILE THE VEHICLE IS IN MOTION AND THE AUTO AND MANUAL ELECTRIC LOCKS WILL NOT ENGAGE. THIS COULD CAUSE AN EJECTION OF THE VEHICLE'S DRIVER OR OCCUPANTS DURING EVEN A SLIGHT TURN. IN THE EVENT OF A COLLISION THIS WOULD MOST LIKELY CAUSE THE EJECTION OF THE VEHICLE'S DRIVER AND OR OCCUPANTS. IF THE DOOR OPENS WHILE IN MOTION THE DOOR COULD STRIKE ANOTHER VEHICLE OR PEDESTRIAN CAUSING SERIOUS INJURY OR DEATH. THIS DOOR LATCH/LOCK SHOULD BE RECALLED ON ALL VOLVO'S OF THIS YEAR AND MODEL FOR THE SAFETY OF THE GENERAL PUBLIC AND REPLACED WITH AN AUTHORIZED VOLVO PART THAT IS CERTIFIED AS SAFE. THE REAR DRIVER'S SIDE AND PASSENGER DOOR LATCHES/LOCKS HAVE NOT BEEN EVALUATED AT THIS TIME. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

DOOR LATCH AND LOCK FAILURE TO BOTH FRONT DOORS. PASSENGER DOOR LATCH/LOCK PASSENGER DOOR FAILED TO LOCK OR KEEP DOOR CLOSED WHILE IN MOTION. ONE WEEK LATER THE DRIVER'S DOOR LATCH/LOCK FAILED IN SAME WAY, WHICH ALLOWED DOORS TO FLY OPEN DURING A TURN WHILE VEHICLE IN GEAR AND IN MOTION. ELECTRIC DOOR LOCKS WOULD NOT ENGAGE. OPENING DOORS COULD BE STRUCK BY PASSING VEHICLES ENDANGERING LIVES OF OCCUPANTS. OCCUPANTS COULD BE THROWN OUT OF DOORS WHEN TURNING. UNABLE TO SECURE THE VEHICLE WHEN UNOCCUPIED. BOTH DOOR LATCHES ARE FORD PRODUCTS INSTALLED IN A VOLVO VEHICLE. SUBSTANDARD SAFETY DEVICE INSTALLED ON VEHICLE'S DOORS. NEARLY ENDLESS LIST OF SAFETY HAZARDS ASSOCIATED WITH THIS DEFECT. VOLVO IS AWARE OF THE PROBLEM AND FAILED TO DISCLOSE THE INFORMATION TO THE PUBLIC OR OWNERS OF THIS MAKE AND MODEL VOLVO, CAUSING THE OWNER OR OPERATOR TO BE UNAWARE OF THE POSSIBLE FATAL SAFETY HAZARD. VOLVO WAS CONTACTED BY THE CERTIFIED MECHANIC UPON REPLACING THE PART AND WAS ADVISED BY VOLVO THEY WERE AWARE OF THE DOOR LATCH/LOCK DEFECT.