2015 VOLVO V60 Complaints

I AM A SINGLE MOM WITH AN AUTISTIC SON, AND TWO OTHER CHILDREN. I USED TO WORK FOR MITCHELL VOLVO IN SIMSBURY, CT AND JUST PURCHASED MY 2015.5 VOLVO V60 IN DECEMBER AND ONLY HAVE 10K MILES ON IT. I DRIVE, LITERALLY, THREE MILES PER DAY, EXCEPT FOR MY FIRST INCIDENT: IN EARLY JULY 2016, I DROVE TO ROCHESTER, NY FOR A FUNERAL FOR MY UNCLE. UPON PULLING OUT INTO RT 495, I HIT THE GAS, AND NOTHING. I HAD MY AUTISTIC SON AND 87 YEAR OLD FATHER IN THE CAR, I PANICKED AS CARS WERE COMING, AND CAR WASN'T MOVING, I SLAMMED ON THE GAS, AND THE CAR BANGED INTO GEAR AND WENT. BROUGHT IT INTO MICHELL'S AND A TOTAL TRANSMISSION FAILURE WAS FOUND ON THE ENGINE. IT WAS "SUPPOSEDLY FIXED". AFTER THAT, THE CAR SHIFTED FUNNY AND THE GEAR SHIFT ITSELF WAS LOOSE AND YOU DIDN'T FEEL THE TIGHTNESS OF FEELING THE CAR GO INTO GEAR AS YOU SHIFTED FROM PARK TO DRIVE, ETC. THEN TRAVELED TO THE CAPE TWO WEEKS LATER, WAS BACKING UP, BACK UP CAMERA WAS ON, THEN HEARD THE ENGINE REV, AND LOOKED DOWN AND CAR HAD SLIPPED INTO NEUTRAL. I CALLED MITCHELLS AND THEY COULDN'T GET ME IN FOR THREE WEEKS SO THAT I COULD HAVE A LOANER VEHICLE. THE CAR IS IN THE SHOP NOW, MITCHELL VOLVO, AND THEY ARE FINDING NOTHING WRONG WITH THE TRANSMISSION! THIS CAR IS A DEATH TRAP! I'VE BEEN A FAITHFUL VOLVO CUSTOMER, HAD A NIGHTMARE 2005 XC90 AND IF YOU LOOK AT MY RECORD WITH VOLVO, I HELPED 20 OTHER FAMILIES WITH THE SAME ISSUE RECEIVE FREE SECOND AND THIRD FAULTY TRANSMISSIONS FROM VOLVO. I DON'T TAKE FAULTY/POORLY DESIGNED VEHICLES THAT CAUSE MY FAMILIES SAFETY TO BE PUT ON THE TABLE LIGHTLY. I HAVE ALREADY FILED ON THE EDMUNDS BLOG YET AGAIN! I WILL BE FILING WITH THE NTSB, EDMUNDS CONSISTENTLY, AND THE STATE OF CONNECTICUT CONSUMER PROTECTION AND MOTOR VEHICLE UNLESS VOLVO IS FOR ONCE WILLING TO STEP UP TO THE PLATE THIS TIME. THIS CAR HAS SO FEW MILES, VOLVO SHOULD DO SOMETHING.

VOLVO CLEARLY RATES THE V60 FOR TOWING. HOWEVER VOLVO DOES NOT SELL THEIR TOWING HITCH AND ELECTRONICS MODIFICATIONS IN THE UNITED STATES. THIS IS CONCERNING AS THEIR HITCHES ON ALL OTHER CARS INTERACT WITH THE VEHICLE STABILITY CONTROL SYSTEMS TO ALTER ITS BEHAVIOR WHEN TOWING. FURTHER THEIR EUROPEAN HITCH DOES NOT END UP UNDER THE REAR BUMPER ENERGY ABSORPTION STRUCTURE LIKE ALL OF THE AFTER MARKET ONES AVAILABLE (LIMITING THE EFFECTIVENESS OF THE ENERGY ABSORPTION ABILITY IN A REAR IMPACT. THEIR DEALERS HAVE NO RECOMMENDATION TO MAINTAIN A SAFE VEHICLE WHILE TOWING AND YET VOLVO CLAIMS A TOWING CAPACITY. I'VE ALSO CONTACTED VOLVO VIA THEIR CUSTOMER SUPPORT LINE AND THEY HAVE NO ANSWER FOR HOW TO SAFELY TOW AS WELL AS EMAILING THEM AND GETTING NO RESPONSE.

THE CAR, 2015 VOLVO V60, BEGAN SHUTTING OFF ITS MOTOR WHEN I CAME TO A STOP OR WHEN I PUT IT IN PARK AND A FEW TIMES WHEN I CAME TO A HARD STOP. THIS WOULD REQUIRE MY PUTTING THE CAR IN PARK, IF NOT ALREADY, PRESSING THE BREAK PEDAL AND PUSHING THE START BUTTON. DURING THESE TIMES, THE STEERING WHEEL WOULD LOCK UP AS IT SHOULD IF A DRIVER PURPOSELY TURNED THEIR CAR OFF. THE SYMPTOM WOULD HAPPEN INTERMITTENTLY. I LEFT MY CAR FOR A WEEK WITH THE LOCAL VOLVO DEALER HOPING THIS SPORADIC PROBLEM WOULD BE SUCCESSFULLY DIAGNOSED. A SERVICE DEPARTMENT TECH DROVE MY CAR FOR THE WEEK. AT THE END OF THE WEEK, I WAS TOLD MY CAR DID NOT EXHIBIT ANY OF THE SYMPTOMS, BUT, IF A WARNING APPEARED ON THE DASHBOARD, THIS WOULD PRECIPITATE A DIAGNOSIS. TWO MONTHS LATER THE PROBLEM BECAME MUCH WORSE AND SCARIER. MY HUSBAND WAS SAFELY PASSING ANOTHER CAR WHICH WAS GOING TEN MILES UNDER THE SPEED LIMIT ON A TWO WAY ROAD. AT THE POINT HE IS BESIDE THE OTHER VEHICLE, THE VOLVO LOSES POWER. HE APPLIES EXCELLERATION, BUT THE CAR DOES NOT RESPOND. THE CARS WHICH WERE BEHIND MY HUSBAND HAVE CLOSED THE GAP HE JUST VACATED MAKING IT IMPOSSIBLE FOR HIM TO MOVE BACK IN POSITION. NOW ONCOMING TRAFFIC IS HEADED HIS WAY. FORTUNATELY, HE IS ABLE TO CUT IN FRONT OF THE SLOWER MOVING CAR LEAVING LESS THAN A FOOT OF CLEARANCE BETWEEN HE AND THE OTHER CAR. THIS TIME THE WARNING "REDUCED ENGINE PERFORMANCE" IS DISPLAYED ON THE DASHBOARD. THE CAR IS IMMEDIATELY TOWED TO THE LOCAL DEALER WHO, AGAIN, DRIVES THE CAR FOR A WEEK AND FINDS NOTHING WRONG. MORE IMPORTANTLY, THE DASHBOARD WARNING APPARENTLY CARRIES NO SIGNIFICANCE, BECAUSE A CODE IS NOT PULLED DURING COMPUTER DIAGNOSTICS AND THERE IS NO OTHER RECOURSE. I AM SENT HOME WITH AN UNSAFE AND DANGEROUS VEHICLE. I BOUGHT A VOLVO FOR ITS SAFETY AND RELIABILITY. HOW IRONIC! I WILL NEVER BUY ANOTHER. SHAME ON VOLVO. BUYER BEWARE.