2022 VOLVO XC40 Complaints

I am on my third Volvo in ten years, a 2022 XC40 that I purchased in new from the dealer. It's actually my second Volvo XC40. However I have had serious safety issues with the current model as it has repeatedly engaged the anti collision braking nearly causing an accident on one of the 8-9 times this has happened. It was taken in to two different dealers multiple times for repeat errors with the anti collision system. Each time the system has activated - 8-9 times - the road conditions are perfectly fine and there are no cars or obstructions in the road. On a recent incident in 2023 my kids were thrown forward and all of our luggage ended up dispersed throughout the car. It was a hard brake from about 40 mph down to nearly zero before I could get control of the vehicle. The only warning was a message and red colors on the dashboard at the same time as the braking. If a car had been following me we would certainly have been hit from behind. It has been a terrifying experience with each inaccurate activation of the anti collision feature, but Volvo services in contact with Volvo engineers can't fix it. And they won't provide me with any details or access the computer to substantiate my claims. I contacted my salesperson out of desperation and he agreed that this wasn't normal. He submitted a request for a trade assist but it was denied by Volvo. I feel compelled to let other owners know as it is a very serious safety flaw that is being ignored by Volvo.

The contact owns a 2022 Volvo XC40. The contact stated the vehicle was in park, with no accelerator pedal or brake pedal being depressed when it experienced an unintended acceleration. As a result, the vehicle crashed into a pole where it came to a stop. The air bags did not deploy. A police report was not filed. No warning lights were illuminated on the vehicle. The contact mentioned the auto braking did not engage along with the other equipped safety features. The vehicle was restarted and driven to the owner's residence where it remains. The vehicle was not diagnosed or repaired. The local dealer and manufacturer were notified of the failure, and a case was opened with the manufacturer. The failure mileage was 33,710.

The rear backup camera consistently fails to provide a view while in reverse. The camera either blinks between a view and black screen, or will completely fail and say the camera is unavailable.

Vehicle started shaking uncontrollably and was unable to accelerate. I was to get it to buck and jerk and coast to my house out of a dangerous intersection. Error stated Propulsion System Failure. Shutting off the car and restarting the error code stayed. However, the next morning, the error code disappeared. Volvo was unable to replicate issue but did see a software update. What scares me about this propulsion thing though is if happens on my commute without any warning.... and just an over the air software update to cause huge safety issues.

Resubmitting as not sure if last submission was received... We recently noticed a strange crack developing in the front panel of the sunroof of the car. The cracks are very linear in nature, and there is no signs of a impact point and no "spiderwebbing" type cracks apparent. When I researched online, I was surprised to see a large number of other Volvo XC40 Owners that had the same issue, with the same type of hairline cracking in the same location on the same sunroof panel (see "https://www.xc40forum.com/threads/crack-in-panoramic-sunroof.2403/page-3" for examples). In each instance, no other damage or evidence of a strike is reported on the vehicle to any surface or glass. All respondants say that Volvo asks you to bring the car in and then quickly states they believe it is caused by a rock strike, not a manufacturer problem. I personally tried to help the service tech I spoke with understand the improbability of that claim, (i.e. that the cause was something dropping straight down from the sky to that it could hit impact the direct top of the vehicle with enough speed to crack the glass, but slow enough to not ever create any spider webbing in the same general area of the same panel of glass on multiple like vehicles of the same model without leaving any trace on any other surface in multiple geographies). I believe the issue to either be something structural causing a stress fracturing, or subpar glass used in the panel (since other panels on this car and other cars are not experiencing the issue). My concern and reason for reporting is that it appears the issue is growing in incidents reported, and if this panel breaks while someone is driving the results to themselves and others on the road could be a huge safety concern.

A series of large cracks have formed on the sunroof panel of the car. The cracks are on the top of the vehicle, and there have been no occassions of rocks or debris hitting the vehicle (which would have been noticed as it would've needed to be a direct hit straight from the sky). I live in San Diego and the car us usually garaged, so there have been no weather incidents to consider either. Plus, the cracks appear to be stress fractures as there is no spider-webbing type breaks which you would expect to see with strike. This same breaking has been noted by various other owners of this car on a forum (https://www.xc40forum.com/threads/crack-in-panoramic-sunroof.2403/page-3) including pictures of the breaks. In each case, it is the same glass panel directly on the top of the vehicle, the same side to side cracking near the front of the panel, and always Volvo says "it must be a rock strike". (Local Volvo service center said the same to me on 3/7/23). However, it seems very unlikely that everyone would be experiencing the same stress type cracking (not spider-webbing) near the same part of the panel, on the same panel, on the same type of car - AND that all were hit by a top down direct rock strike to that part of the vehicle without ANY other damage to any other part of the roof or hood. From the forum it looks like this has been reported by others to the NHTSA. My concern is that this panel will continue to crack until it potentially shatters glass on the occupants of the car, potentially while in motion which could present a risk to the occupants as well as others on the road. This should be addressed by Volvo at their expense, and given the consistency and growing number of reports should be addressed quickly before something much more dangerous occurs.

The contact owns a 2022 Volvo XC40. The contact stated while dropping off her niece at school, the vehicle was at a complete stop with the brake pedal depressed; however, the vehicle accelerated unintendedly and drove over the pavement. The brake pedal was depressed but failed to respond. The vehicle crashed into the wall of the school and crashed into the school fence. The curtain air bags were deployed; however, the front driver's side air bag failed to deploy. The contact sustained pain in the right shoulder. The contact received medical assistance the following day. A police report was filed. The vehicle was towed to a tow lot. The manufacturer was notified of the failure and referred the contact to a Volvo Collision Center. The Volvo Collision Center took the vehicle to their location and informed the contact that they were awaiting a Volvo engineer to diagnose the vehicle. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 7,000.

When backing the vehicle out of a parking space on Wednesday, December 21, 2022, the vehicle lurched and moved very slowly. The center HUD displayed the message, "Slow Down. The Vehicle will reduce speed. Propulsion system failure." The vehicle was towed to the Volvo certified dealer in Roanoke VA. The technician "reset" the error code and released the vehicle to me. The dealership could not tell me if the vehicle was safe to drive. I called the dealership multiple times, and they stated the problem was being investigated by Volvo corporate. Still, no one can tell me if and the conditions the vehicle will begin its automatic deceleration protocol. I have a second report now from the dealership that the error must occur twice for them to investigate it more thoroughly. I feel fortunate that this occurred in a parking lot, and not while travelling at any speed in heavy traffic. Volvo online forums have been reporting this error since at least August 2022. https://www.xc40forum.com/threads/propulsion-system-failure.5150/ This is the second response from the dealership after I called today for progress: "–based on your DTC codes it appears you are referencing TJ-36309, CMA BEV IHFA Internal Processor Failure. At this time the concern has only occurred 1 time and has not returned after following the TJ. A software fix is still under development to prevent misdetection of these DTCs, as you stated. This TJ was only released last month, VCUSA is working towards a solution. However, if the codes return it signals further fault tracing is needed and we will have to evaluate the situation if it happens." This does not sound safe, and I thank you all for reading.

The GPS continues to stop working, it states it is "searching for GPS". It has been to the dealership three different times for this software malfunction with no resolution.

See accompanying letter.Cracked panoramic sun roof, with no evidence convincing stone damage, people with similar issues , involving same model.