2012 VOLVO XC60 Complaints

SEVERE INTERIOR WATER LEAK FROM TOP OF WINDSHIELD WHENEVER IT RAINS, DURING A CARWASH, ETC. - CREATING VISIBILITY PROBLEMS FOR THE DRIVER & A RESULTING SAFETY HAZARD SINCE THE WINDSHIELD IS NOT SUITABLY SEALED. THE VEHICLE HAS BEEN GARAGE PARKED, NEVER BEEN IN ANY TYPE OF COLLISION, AND NEVER BEEN DAMAGED IN ANY WAY. WINDSHIELD LEAKAGE IS A COMMON ISSUE WITH VOLVOS, EVEN THOUGH THE MANUFACTURER AND LOCAL DEALERSHIPS CONTINUE TO DENY THERE IS A PROBLEM.

THE FUEL GAUGE SHOWS NO FUEL EVEN WHEN FULL OR AT TIMES SHOWS ABOUT 1/3 FULL EVEN WHEN FULL. AND DOES NOT DECREASE - ALLOWING FOR POSSIBLE RUNNING OUT OF GAS- CAUSING A ROAD HAZARD

2012 VOLVO XC60. CONSUMER WRITES IN REGARDS TO SOFTWARE PATCH. *LD THE CONSUMER STATED THE XM RADIO DRAINED THE VEHICLE'S BATTERY. THE COSUMER REQUESTED TO HAVE THE SOFTWARED UPDATE PERFORMED FOR FREE. THE DEALER DECLINED. *JS

THE VEHICLE'S WINDSHIELD HAS BEEN LEAKING WATER THROUGH THE TOP OF THE DASHBOARD. WHEN IT RAINS, THE WINDSHIELD LEAKS ALL OVER. I HAVE BEEN FOLLOWING FORUMS AND IT IS A COMMON PROBLEM IN THIS PARTICULAR MODEL OF VOLVO BUT HAS NOT BEEN A RECALL. IF THIS CONTINUES I'M AFRAID SOMEONE DRIVING COULD LOOSE VISIBILITY IF ITS RAINING. EVEN THROUGH THE CARWASH THIS VOLVO MODELS LEAK WATER. SOMETHING NEEDS TO BE DONE.

I BOUGHT MY XC60 IN 2012 FROM GERALD JONES VOLVO IN EVANS, GA. APPROXIMATELY IN 2017 MY WIFE NOTICE WATER COMING INSIDE THE CAR FROM THE WINDSHIELD ON THE DRIVER'S SIDE. AT THAT TIME, I HAD THE DEALERSHIP LOOK AT THE WINDSHIELD AND SUNROOF. THEY FOUND NOTHING WRONG. THE WATER CONTINUED TO LEAK IN THE CAR, BUT IN JULY 2017, THE NAVY TRANSFERRED ME TO JAPAN AND THE CAR WAS STORED IN A MILITARY APPROVED FACILITY. I WAS NOT ABLE TO GET THE WINDSHIELD REPAIRED PRIOR TO LEAVING OVERSEAS. WHEN WE RETURNED IN JULY 2019, WE WERE REMINDED OF THE LEAK WHEN WE TOOK THE CAR THROUGH A CARWASH. FINALLY, ON 10 JAN 2020 AFTER I MADE THE CLAIM WITH MY INSURANCE COMPANY, I TOOK IT TO SAFELITE IN FALLSCHURCH, VA. THE TECHNICIANS CHECKED THE WINDSHIELD AND THEY COMMENTED THAT THEY HAVE SEEN A LOT OF VOLVO'S WITH FACTORY INSTALL ISSUES WITH WINDSHIELDS. I CHECKED YOUR WEBSITE FOR RECALLS AND THERE WERE NONE. WHEN THE TECHNICIANS REMOVED IT THEY FOUND THAT THE SEAL WAS NEVER BONDED TO THE WINDSHIELD AT THE VERY TOP OF THE WINDSHIELD AND THE WINDSHIELD WAS LOOSE ALL ALONG THE ROOFLINE. I'VE ATTACHED PICTURES. I BELIEVE THIS IS A MAJOR SAFETY PROBLEM. I SEARCHED THE INTERNET FOR OTHERS THAT HAD SIMILAR COMPLAINTS AND FOUND A LOT OF PEOPLE WITH THIS SAME YEAR, MAKE, AND MODEL HAVE COMPLAINED. THIS SHOULD BE A MANDATORY SAFETY RECALL. THERE APPEARS TO BE A SERIOUS PROBLEM WITH THESE VEHICLES AND COULD CAUSE SERIOUS INJURIES IN A COLLISION, IF NOT DEATH. THIS DEFECT IS CONSISTENT WHETHER WE ARE IN MOTION OR SITTING STILL. IT LEAKS ALL THE TIME.

DURING RAIN, THE DRIVER'S SIDE OF THE WINDSHIELD LEAKS. WITH RESEARCH OF THE ISSUE, MANY PEOPLE HAVE COMPLAINED. THE PROBLEM IS PRESENT DUE TO A PRIMER ON THE GLASS THAT IS FAILING. THIS BLACK PRIMER IS APPLIED IN A THIN LAYER TO THE WINDSHIELD. THE ADHESIVE BEING USED BY VOLVO, REQUIRES THIS PRIMER PROMOTE A PROPER BOND BETWEEN THE GLASS AND THE ADHESIVE (POLYURETHANE). HOWEVER, THIS PRIMER IS SEPARATING FROM THE GLASS. THE BIGGEST CONCERN VOLVO OWNERS SHOULD BE AWARE OF IS NOT THE POTENTIAL OF A WATER LEAK. THE WINDSHIELD IS A STRUCTURAL COMPONENT OF THE VEHICLE. IF THE WINDSHIELD IS NOT BONDED TO THE VEHICLE PROPERLY IT WILL COMPROMISE THE SAFETY OF THE OCCUPANTS IN THE EVENT OF AN ACCIDENT. THE WINDSHIELD SUPPORTS THE AIRBAGS UPON DEPLOYMENT, CRUMPLE ZONE FUNCTION DURING A COLLISION, AND THE ROOF IN THE EVENT OF A ROLLOVER.

OVER A PERIOD OF THE LAST 45 DAYS ON TWO SEPARATE OCCASIONS,IN RAIN, AT HIGHWAY SPEED OF 55MPH+, THE OVERALL PERFORMANCE OF THE DRIVER INPUTS FAILED TO FUNCTION. WHEN DRIVING, TURNING THE WHEEL TO LEFT/RIGHT TO CHANGE LANES OR PULL TO THE SLOW LANE; MADE THE CAR FEEL AS IT WANTED TO SPIN OUT UNCONTROLLABLY.TO MOVE THE STEERING WHEEL LEFT, THE CAR WANTED TO GO RIGHT. WHEN GOING STRAIGHT THERE WAS A WOBBLY UNSTABLE FEELING, AND WAS NOTICEABLE TO PASSENGERS IN THE CAR. THE ISSUE DID NOT OCCUR AT LOWER SPEEDS AND CAR PERFORM NORMALLY. THE SENSATION WAS SIMILAR TO THE INPUT ON A BOAT. THE ONLY CORRECTION WHICH WORKED WAS TO SLOW DOWN TO 40-45 AND TAKE SIDE ROADS. AT LOWER SPEEDS BRAKE TESTING AND OTHER MANEUVERS WERE PERFORMED WITHOUT ISSUE.

I HAVE A 2012 VOLVO XC60 WITH AN ADHESIVE FAILURE AT THE TOP OF THE WINDSHIELD THAT IS APPARENTLY CAUSED BY A MANUFACTURING DEFECT THAT VOLVO HAS YET TO TAKE RESPONSIBILITY FOR REPAIRING AT THEIR DEALERSHIPS. THIS IS A SAFETY HAZARD. ACCORDING TO VOLVO: "THE WINDSHIELD IS ONE OF THE MOST IMPORTANT PARTS OF THE CAR. NOT ONLY DOES IT ENSURE AN UNDISTORTED VIEW ' IT ALSO IS A CRITICAL STRUCTURAL COMPONENT OF THE VEHICLE. THAT MEANS THE INSTALLATION PROCESS FOR WINDSHIELD REPLACEMENT HAS TO BE EXACT AND PERFORMED USING ONLY VOLVO GENUINE GLASS IN ORDER TO RETAIN THE ORIGINAL PROPERTIES. THE WINDSHIELD IS IMPORTANT TO THE STRUCTURAL INTEGRITY OF THE VEHICLE AND ALSO INTERACTS WITH MANY VOLVO SAFETY SYSTEMS. THE ONLY WAY TO PRESERVE PERFORMANCE AND GUARANTEE SAFETY IS TO INSTALL VOLVO GENUINE WINDSHIELDS. USING VOLVO-SPECIFIED ADHESIVES WILL BOND THE WINDSHIELD TO THE SAME STRENGTH AS WHEN ASSEMBLED IN THE FACTORY. IT'S IMPORTANT THE BOND HAS THE RIGHT STRENGTH FOR THE FUNCTION OF THE PASSENGER AIRBAG WHICH IS DESIGNED TO USE THE WINDSHIELD AS A SUPPORT WHEN DEPLOYED." HTTPS://WWW.VOLVOTECHINFO.COM/SITECONTENT/CERTIFIEDCOLLISION/FACTSHEETVOLVOGENUINEWINDSHIELD011419-FINAL.PDF I HAVE BEEN REFERRED TO AN AUTO GLASS SHOP BY THE VOLVO DEALERSHIP FOR REPAIR AND WAS TOLD BY THAT SHOP THAT THERE IS NO AFTER MARKET PART SO THE PART FROM VOLVO IS OVER $700.00 AND THAT I WOULD NEED TO BE PREPARED TO PAY FOR THAT PART SHOULD THE GLASS SHATTER UPON REMOVAL. *TR

TL* THE CONTACT OWNS A 2012 VOLVO XC60. WHILE OPERATING THE VEHICLE IN THE RAIN, WATER LEAKED FROM THE DRIVER'S SIDE WINDSHIELD AND MADE CONTACT WITH THE DRIVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 98,000. THE VIN WAS INVALID.

WATER DRIPS FROM TOP OF WINDSHIELD INTO CAR AS FAST AS IT COMES DOWN. DRAINS INTO LIGHTS FIXTURES AS WELL AS GEARS AND WHEEL. FOGGED UP GLASS ON HIGHWAY CAUSING SERIOUS SAFETY CONCERN. IN WINTER CAUSED GEARS TO FREEZE IN PARK. WATER POOLED IN BOTTOM OF CAR AND IN LIGHT FIXTURES. WATER IN SUNROOF CONTROL - CAUSED MALFUNCTION. WHEN GOING FROM STOP TO START WATER RAINS DOWN IN EYESIGHT CAUSE ANOTHER MAJOR SAFETY CONCERN. DEALER SAID WINDSHIELD WAS LOOSE. SERVICE SAID THEY HAD NOT SEEN THIS PROBLEM. SALES SAID THIS MODEL HAS THIS PROBLEM ALL THE TIME. INTERESTING CONFLICT... VOLVO FORUMS HAVE THIS ISSUE WELL DOCUMENTED.