2016 VOLVO XC90 Complaints

WE WERE TRAVELLING ON THE FREEWAY WHEN ALL THE DISPLAYS WENT BLANK. THE ENTERTAINMENT, GAUGES, ETC. ON THE FREEWAY! I WAS AFRAID THE ENGINE WOULD SHUTOFF ON US. IMMEDIATELY I CALLED THE VOLVO ON CALL AND EXPLAIN THE SITUATION TO THE OPERATOR AND ALL HE COULD DO WAS APOLOGIZE AND OFFER A TOW TRUCK, IF NEEDED. ONCE THE SYSTEM CAME BACK ON, THE HI-BEAM AND THE CHILD DOOR LOCKS WERE ACTIVATED! THE REAR PASSENGERS HAD A DIFFICULT TIME OPENING THE DOOR BECAUSE WE DID NOT KNOW WHAT HAPPENED. IN MY OPINION, THIS IS A VERY SERIOUS ISSUE BECAUSE THE ENTIRE CAR IS CONTROLLED BY A SOFTWARE AND THERE IS NO MANUAL BYPASS OR BACKUP SYSTEM TO ENSURE THE SAFETY OF THE OCCUPANTS. WE'VE HAD THIS CAR FOR ABOUT A YEAR AND HAVE TAKEN IT IN FOR SOFTWARE ISSUES, INCLUDING, BUT NOT LIMITED TO: BLIND SPOT MONITORING FAILURE, FRONT COLLISION SENSOR FAILURE, NAVIGATION SYSTEM FAILURE, ALL SENSORS FAILURE, WARNING LIGHTS/SIGNALS FAILURE, BACKUP CAMERA FAILURE AND PANORAMIC SUNROOF FAILURE. EACH TIME WE'VE TAKEN IT IN, THEY ALWAYS TOLD US IT WAS A SOFTWARE UPDATES. REALLY? SOFTWARE UPDATES FOR EACH AND EVERY TIME??

BRAKES/GRINDING NOISE HAPPENED AUTOMATICALLY WITHOUT ANY REASON OR OBJECT NEAR. CAR WAS TRAVELING 50MPH AND I HAD TO PULL OVER TO THE SHOULDER. RESTARTING THE CAR, IT WAS ABLE TO DRIVE AWAY. DEFINITELY NOT SAFE TO HAVE THE BRAKES COME ON LIKE THAT.

2016 XC90, ENGINE IS DECELERATING ON STREET ROAD GOING FROM 40-45 MILES PER HOUR, TO 10 MILES PER HOUR SUDDENLY AND QUICKLY. WITH CLOSURE OF BACK DOOR WHERE THERE IS NO LOCK BUTTON TO HIT BY ACCIDENT, CAR IS LOCKING ALL DOORS BY ITSELF WHEN CLOSING THE PASSENGER DOOR. I AM AWARE OF BABIES BEING LOCKED IN THE CARS DUE TO THIS FAULT IN SYSTEM AND MY PET WAS LOCKED IN DUE TO THE LOCKS LOCKING ON THEIR OWN WHEN I CLOSED PASSENGER DOOR WHICH DOES NOT HAVE A LOCK BUTTON I COULD HAVE HIT BY ACCIDENT. FRONT END CRASH GOING OFF AND SLIGHTLY BRAKING ON HIGHWAY AND ON CITY STREETS WHEN IT SHOULD NOT, NOTHING IN FRONT OF CAR NUMEROUS TIMES AND IS NOT GOING OFF WHEN IT SHOULD FOR INSTANCE SOMEONE CUTTING CAR OFF WITHIN 2 FEET SEVERAL TIMES. DASHBOARD SCREEN GOES BLANK WHILE DRIVING MEANING YOU CAN NOT SEE SPEED, ETC.. LITERALLY EVERY FUNCTION ON CAR RANDOMLY DOES NOT WORK. BATTERY/ALTERNATOR IS NOT RECHARGING/MAINTAINING CHARGE LONG ENOUGH TO KEEP AUTO START/STOP ENGINE FEATURE WORKING, WHICH MEANS 3.5 MILES MORE PER GALLON FOR ME WITH MY EXTREMELY CAREFUL, NOT RIDING GAS PEDAL INTO LIGHTS. SOME SAY FOOT DETECTION MODULE IS DRAINING REAR BATTERY. IT HAS BEEN WORKED ON 7 TIMES WITH LESS THAN 5,000 MILES. OTHERS ONLINE HAVE DESCRIBED SAME ISSUES. I HAVE INVOICES OF TAKING INTO DEALER EACH TIME. I HAVE NEVER REPORTED ANY FAULTY PRODUCT BUT AM VERY CONCERNED FOR SAFETY FEATURES WILL RANDOMLY AND ACTUALLY DO NOT WORK WHILE DRIVING. YOU ASK WHEN STARTED- VEHICLE PURCHASED IN APRIL 2016 AND HAS BEEN FROM THE BEGINNING WITH NO REMEDIES. I HAVE GOTTEN EXTREMELY LOW BATTERY SIGNALS AND WARNINGS THAT MY CAR WILL SHUT DOWN IN A FEW MINUTES. THEY SEEM TO HAVE TAKEN AWAY THAT WARNING IN THE LATEST SOFTWARE UPDATE BECAUSE MY CAR HAS LESS CHARGE AT TIMES THEN WHEN I ORIGINALLY RECEIVED THE WARNING. IN OTHER WORDS, I NO LONGER GET THE WARNING EVEN WHEN MY BATTERY IS VERY LOW. *TR

TL* THE CONTACT OWNS A 2016 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE BEGAN TO REDUCE IN SPEED TO 5 MPH. THE CONTACT STATED THAT AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE SOFTWARE WAS REPROGRAMMED. THE CONTACT STATED THAT THE FAILURE REOCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,250.

(CAR IS 26 DAYS OLD) THE DASHBOARD SCREEN WENT BLACK WHILE DRIVING ON THE HIGHWAY & THE ENGINE TURNED OFF & WOULDN'T GO OVER (ABOUT) 10 MPH. I WAS ABLE TO COME TO A ROLLING STOP IN A PARKING LOT, AND CALLED VOLVO BECAUSE I THOUGHT MAYBE I WAS OUT OF GAS, DUE TO THE SCREEN NOT WORKING. MY VOLVO APP LET ME KNOW I STILL HAD A 1/4 OF A TANK, BUT I JUST WANTED TO MAKE SURE. THEY BROUGHT ME GAS & IT WAS NOT A PROBLEM WITH GAS, THE PROBLEM WAS DEFINITELY ELECTRICAL/ MOTOR ISSUES. WE FINALLY GOT THE CAR TOWED TO VOLVO OF LAS VEGAS & THEY TOLD ME IT WAS JUST A SOFTWARE UPGRADE NEEDED. I FEEL THAT THIS IS A MAJOR SAFETY PROBLEM & DOES NOT SEEM LIKE A SIMPLE SOFTWARE UPGRADE TO ME. I WAS LUCKY ENOUGH TO NOT HAVE MY NEW BABY IN THE VEHICLE WHEN THIS HAPPENED, BUT I AM A NEW MOM & THIS MAKES ME VERY NERVOUS. *TR

WITHIN A MONTH OF PURCHASE ISSUES WITH THE CARGO DOOR STARTED,DOOR WOULD NOT CLOSE, PARKED IN MY GARAGE UNLOADING GROCERIES,CALLED OUR VOLVO SERVICE MANAGER REPEATEDLY FOR HELP,NO ANSWER, IT FINALLY CLOSED AN HOUR LATER.THEN THE BATTERY LOW CHARGE LIGHT KEPT COMING ON, FINALLY TOOK IT IN FOR BOTH ISSUES, THEY UPDATED, SHOWED ME THAT THE DOOR WORKED AND CHARGED THE BATTERY.ANOTHER MONTH WENT BY AND HAD A LOW BATTERY ISSUE TOOK IT BACK IN THEY UPDATED AGAIN AND CHARGED THE BATTERY AGAIN.HAD A BAD SENSOR ISSUE AND THE CARGO DOOR DECIDED NOT TO OPEN, CARGO BUTTON WOULD NOT WORK.TOOK IT IN THEY UPDATED AND CHANGED THE SENSOR.ANOTHER MONTH OR SO LATER HAD A RECALL ON IT, TOOK IT IN, UPDATED IT. THEN ANOTHER RECALL, UPDATED IT.STARTED AUTO CORRECTING AND BRAKING WHILE BEING DRIVEN ON A MAJOR STREET.THEN THE CONTROL PAD WOULDN'T WORK, TOOK IT IN IT NEEDED AN UPDATE. ANOTHER RECALL A MONTH OR SO LATER, WENT TO TAKE IT IN AND IT WOULDN'T DRIVE, PUT IT IN REVERSE,IT WENT FORWARD, PUT IT IN FORWARD IT WENT IN REVERSE, THEN THE HEATER WOULDN'T WORK, THE CONTROL PAD STARTED FREEZING ALL ON THE WAY TO TAKE IT IN FOR A RECALL. WE WERE TOLD IT WOULD BE FIXED WITH THE UPDATE.CAR TURNED OFF AND LOCKED BECAUSE I MOVED MY PURSE TO THE OTHER SIDE OF MY BODY WHILE DRIVING.THEN ABOUT ANOTHER MONTH LATER IT DOES THE SAME REVERSE WHEN PUT INTO DRIVE,THE CONTROL PAD STARTS ACTING UP, RADIO, PHONE AND CLIMATE CONTROL FREEZE.THEN THE CARGO BAY DOOR CLOSES ON MY SON WHILE WE ARE UNLOADING GROCERIES WITHOUT ANYONE TOUCHING IT OR BEING IN THE CAR BESIDES HIM PARTIALLY IN THE BACK TO REACH THE FURTHEST GROCERY BAGS. TAKING IT IN AGAIN THIS WEEK, BUT THAT'S THE LAST STRAW!I WILL NO LONGER DRIVE IT AS I DO NOT TRUST WHAT WILL MALFUNCTION NEXT, MY SON NARROWLY ESCAPED INJURY BY DIVING OUT TO THE GROUND BECAUSE I COULD NOT STOP THE CARGO DOOR FROM CLOSING, CAR WAS PARKED AND TURNED OFF INSIDE MY GARAGE

WHEN WE WERE DRIVING ON STREET, THE DASH BOARD BLACK OUT AND THE CAR COMPLETELY STOP. CAN'T TELL WHAT SPEED,AND ALL OTHER WARNING SIGNAL. RE-STARTED THE CAR BUT ONLY CAN GO MILES/HR THE DASHBOARD STILL BLACK OUT. GET TOWED TO THE VOLVO DEALER . THEY STILL CAN'T FIND OUT WHAT IS PROBLEM. SEARCH INTERNET AND MORE THAN 10 PEOPLE HAS SIMILAR ISSUE. *TR

ON APPROXIMATELY SIX DIFFERENT OCCASIONS, THE COLLISION AVOIDANCE SYSTEM HAS BEEN TRIGGERED ERRONEOUSLY, WHEN NO OTHER VEHICLES WERE NEAR MY CAR, TO THE POINT THAT THE AUDIBLE AND VISUAL ALARMS WERE TRIGGERED, MY DRIVER'S SEATBELT PULLED ME BACK AGAINST THE DRIVER'S SEAT, TWO OF THOSE TIMES THE CAR SWERVED ITSELF AND ANOTHER TWO OF THOSE TIMES THE CAR BRAKED ITSELF, WITHOUT ANY PROMPTING FROM THE DRIVER TO DO SO. THE DEALERSHIP TOLD ME TODAY THAT BECAUSE THE SYSTEM WORKS ON RADAR THAT SOMETIMES THIS WILL HAPPEN. I BELIEVE THAT THESE SYSTEMS NEED TO BE PRACTICALLY ERROR PROOF BECAUSE IF THE CAR BRAKES ITSELF, OR SWERVES ITSELF, WITHOUT ANY ACTION FROM THE DRIVER IT COULD POTENTIALLY *CAUSE* AN ACCIDENT. NOT TO MENTION THAT IT'S VERY SCARY WHEN IT HAPPENS AND THEN THERE HAS TO BE SOME EMOTIONAL RECOVERY AS A DRIVER TO OVERCOME THESE EPISODES. THE CAR HAS ABOUT 1000 MILES ON IT. ALL OF THESE INCIDENTS HAPPENED ON CITY STREETS, WHILE THE CAR WAS GOING ANYWHERE FROM 25-45 MPH.

WHEN PARKED IN A SCHOOL CAR PARK IN NJ IN A RAINSTORM THE TAILGATE OPENED ON ITS OWN WHEN AN ELECTRICAL STORM WAS ON. I WAS SITTING IN THE CAR AT THE TIE SHELTERING FROM THE RAIN. I CLOSED THE DOOR FROM THE INSIDE AND LOCKED THE CAR. THE TAILGATE OPENED AGAIN. AND REPEATEDLY DID IT FOUR TIMES IN ALL SPECIFICALLY DURING THE ELECTRICAL PERIOD OF THE STORM. THIS WAS AN EXPLICIT PERIOD OF 20 MINUTES DURING A 2 HOUR RAINSTORM. THERE WAS A BIKE RACK IN A HITCH AT THE TIME SO I WONDER IF THE CAR HAS EITHER A POOR EARTH OR STATIC SENSITIVITY FOR THE ELECTRONIC DOOR SWITCH. THIS IS A SAFETY ISSUE IN CASE IT CAN HAPPEN WHEN DRIVING ESPECIALLY IF MY DOGS WERE IN THE BACK AND FELL OUT ON THE INTERSTATE. ITS A THEFT ISSUE IF IT HAPPENED WHEN PARKED ON A STREET AND ALLOWED PEOPLE ACCESS TO MY CAR. *TR

AT LEAST THREE TIMES NOW THE AUTOMATIC BRAKING SYSTEM HAS APPLIED WITHOUT ANY OBJECT OR VEHICLE IN FRONT. ONCE WAS ON THE I95 AT 65MPH GOING UNDER A BRIDGE THE BRAKE SUDDENLY APPLIED CAUSING THE CAR TO DIP AND PASSENGERS TO BE SHAKEN, THEN IT CONTINUED AS NORMAL. ANOTHER TIME ON THE I78 NEAR NEWARK AIRPORT AT 50MPH PASSING SOME PARKED CARS ON THE SHOULDER THE BRAKES APPLIED. ANOTHER TIME IN LOCAL TRAFFIC AT 30MPH THE BRAKES APPLIED POSSIBLY WHEN THERE WAS A SLIGHT DIP IN THE ROAD. THE CAR HAS BEEN LOOKED AT A COUPLE OF TIMES AND HAD A SOFTWARE UPDATE, BUT IT STILL DOES IT. IT HAS NOW BEEN IN THE SHOP FOR TWO WEEKS WITH NO RESULT VOLVO SUGGESTED IT WAS EZPASS AND WE COULD WRAP THE EZPASS IN FOIL (AND WHAT, UNWRAP IT FOR EACH TOLL BOOTH!). THIS IS A FRIGHTENING SAFETY ISSUE BECAUSE IF WE HAD BEEN TAILGATED A CAR WOULD HAVE HIT US.