2016 VOLVO XC90 Complaints

I UPDATED THE MAPS IN THE CAR'S NAVIGATION SYSTEM ON 8/3/2016. AT THAT TIME, VOLVO'S SERVER IN SWEDEN WERE DOWN. THEY HAD BEEN DOWN FOR DAYS. NEXT MORNING, WHEN I STARTED DRIVING TO WORK, I NOTICED THAT THE SENSUS SYSTEM STARTED REBOOTING EVERY COUPLE OF MINUTES. AS I DROVE ON THE HIGHWAY, I NOTICED THAT WHEN THE SENSUS SYSTEM REBOOTED, IF MY LEFT TURN SIGNAL WAS ON, IT WOULD GO OFF FOR A COUPLE OF SECONDS AND THEN COME BACK ON. IF THE SENSUS SYSTEM WAS REBOOTING AND I TRIED TO TURN ON THE LEFT TURN SIGNAL, IT WOULD NOT COME ON. THIS IS A SAFETY ISSUE AS SENSUS SYSTEM IS JUST A CENTRAL CONSOLE AND IT'S REBOOT SHOULD NOT IMPACT CAR'S BASIC FUNCTIONS. BY THE TIME I LEFT WORK IN THE EVENING, THE SERVER IN SWEDEN WAS BACK ONLINE AND THE SENSUS CONSOLE STOPPED REBOOTING AND ISSUE NEVER HAPPENED.

WHILE THE CAR WAS RUNNING IN MY GARAGE AND THE FRONT DRIVER SIDE DOOR CLOSED, I BELIEVE I PUT IT IN REVERSE THEN WENT TO OPEN THE FRONT DOOR TO SEE IF MY DAUGHTER WAS TIGHTENED IN HER CAR SEAT, THE CAR DIDN'T MOVE. I AM NOT SURE IF I PUT IT BACK IN PARK BUT AFTER I TOOK MY FOOT OFF THE BRAKE, IT DIDN'T MOVE. AFTER A FEW SECONDS AND MY FEET AND BODY COMPLETELY OUT OF THE CAR, IT STARTED TO GO BACK AND ALMOST RAN ME OVER. LUCKILY I JUMPED BACK IN THE VOLVO TRUCK AND THE DOOR CRASHED INTO THE GARAGE. THIS IS A BRAND NEW TRUCK AND HAS BEEN IN THE SHOP WITH SOME RECALLS ON THE COMPUTER SYSTEM A FEW WEEKS PRIOR. THE COMPUTER SYSTEM HAS SHUT DOWN SEVERAL TIMES WHILE DRIVING AND I BELIEVE THE LONG DELAY IN GOING BACK MIGHT HAVE TO DO WITH SOMETHING WITH THE ELECTRONICS/MOTOR. THERE IS NO WAY ONE SHOULD BE ABLE TO COMPLETELY GET OUT OF A CAR WITHOUT KNOWING IT IS IN GEAR.

WHILE DRIVING BETWEEN CINCINNATI, OH AND NASHVILLE, TN, WE STOPPED IN CAROLLTON, KY TO REFUEL AT A LOCAL GAS STATION. UPON ATTEMPTING TO OPEN THE FUEL DOOR, THE DOOR WOULD NOT UNLOCK. THERE IS NO BUTTON OR SWITCH TO USE TO OPEN THE FUEL DOOR ON THIS VEHICLE. DESPITE SEVERAL ATTEMPTS TO TURN THE LOCK AND UNLOCK THE CAR, THE FUEL DOOR WOULD NOT OPEN. WE CONTACTED VOLVO ONCALL, WHO ADMITTED THIS WAS A KNOWN ISSUE BUT THEY DID NOT HAVE SOLUTION. THE ONLY OFFER FOR ASSISTANCE WAS TO USE THE KEY REMOTE TO LOCK AND UNLOCK THE CAR 3 TIMES IN AN ATTEMPT TO RESET THE ELECTRONICS. THIS CAR ALSO COMES WITH A BUTTONLESS "KEY TAG," WHICH IS WHAT WE WERE USING AT THE TIME. VOLVO HAD NO AWARENESS OF THIS KEY TAG AND HAD NO OTHER SOLUTION TO OFFER. GIVEN OUR PROXIMITY TO LOUISVILLE, WE AGREED TO ATTEMPT THE DRIVE TO LOUISVILLE AND LEFT THE CAR WITH FRIENDS WHILE WE RENTED A CAR AND DROVE TO NASHVILLE TO GET THE KEY FOB WITH BUTTONS. THEN DROVE BACK TO LOUISVILLE TO TRY THE LOCK-UNLOCK OPTION TO NO AVAIL. WE THEN TOOK THE CAR TO THE LOCAL VOLVO DEALER WHERE THE DOOR WAS MECHANICALLY OPENED AND THE LOCK MECHANISM WAS DISASSEMBLED SO THAT THE CAR COULD BE REFUELED. THOUGH A KNOWN ISSUE BY VOLVO, THEY HAVE NOT COMMUNICATED WITH THE DEALERS AS THIS CAR HAD A 10,000 MILE SERVICE 2 DAYS PRIOR TO THIS EVENT. THE INABILITY TO FUEL THE VEHICLE AND CAUSE PEOPLE TO BE STRANDED SHOULD PROMPT A RECALL.

ELECTRICAL FAILURE, SUSPENSION FAILURE, LEAKAGE TO AIR BAG SENSOR, SOFTWARE PROBLEMS

TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DEPRESSING THE ACCELERATOR PEDAL FROM A STOP, THE VEHICLE FAILED TO RESPOND. IN ADDITION, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

AROUND 10.30 AM ON SUNDAY, 26TH JUNE 2016, I WAS DRIVING ON I-95 (NEAR STAMFORD CT) WITH MY FAMILY WHEN THE CAR SUDDENLY LOST POWER, SLOWED DOWN DRAMATICALLY IN THE MIDDLE OF I-95 AND STARTED TO CRAWL AT 10 MILES/HOUR. WE WERE IN DANGER OF BEING HIT BY A NUMBER OF VEHICLES WHILE I NEGOTIATED TO EXIT THE HIGHWAY ON EXIT 9 AND PULLED OVER INTO A SIDE STREET. THE INSTRUMENTATION PANEL OF THE CAR HAD BLANKED OUT. THE CAR COULD ONLY CRAWL AT ABOUT 10 MILES/HOUR. IT WOULD NOT SHIFT TO HIGHER GEAR EVEN IN MANUAL MODE. I CALLED THE VOLVO ON CALL AND THEY ADVISED ME TO SWITCH OFF THE CAR, EXIT THE CAR AND THEN RE START THE CAR AFTER FIVE MINUTES. I DID THAT AND THE PROBLEM STILL PERSISTED. I SOME HOW DROVE THE CAR TO THE NEAREST VOLVO DEALERSHIP (STAMFORD VOLVO) WHICH WAS CLOSED ON SUNDAY. DROPPED THE CAR OFF IN THE LOT, RENTED A CAR AND DROVE 200 MILES BACK TO BOSTON.

2016 VOLVO XC90 WINDSHIELD CRACK I FOUND MY WINDSHIELD CRACKED RIGHT AROUND THE REAR LIP-END OF THE HOOD ABOVE THE WIPER RESTING POSITION, THEN CUTTING UP AT ABOUT THE CENTER OF THE WINDSHIELD, THEREBY MAKING AN "L" SHAPED CRACK MEASURING APPRX 22 INCHES BY 8 INCHES. I'M THE ONLY DRIVER OF THE VEHICLE DURING THIS PERIOD, AND I THINK I SHOULD KNOW IF A DEBRIS OR ROCK HIT MY CAR, CAUSING SUCH A MAJOR DAMAGE TO THE WINDSHIELD. I DROVE IT TO THE DEALERSHIP TO LODGE A COMPLAINT, AND THEY RESPONDED BY SAYING THEY THINK IT MAY HAVE BEEN A DEBRIS OR ROCK. WELL, IF IT'S A ROCK OR DEBRIS, I'LL EXPECT THERE SHOULD BE SOME SORT OF A CONSPICUOUS OR VERY GLARING POINT OF ORIGIN/IMPACT, CONSIDERING THIS IS 22 INCHES BY 8 INCHES CRACK ON A WINDSHIELD CLOSE THE BASE SEAL JOINT. I'LL ALSO EXPECT A POINT OF ORIGIN/IMPACT TO HAVE SOME SORT OF SURFACE ROUGHNESS TO THE FINGER FEEL, THIS CRACK IS SMOOTH ALL THROUGH BEGINNING TO END. MOREOVER THE UNIQUE "L" SHAPE DOESN'T SEEM TO FOLLOW ANY LOGICAL ACCIDENTAL ROCK OR DEBRIS PROFILE. HOWEVER, THE BOTTOM PART DOES FOLLOW THE "CURVED" BASE PROFILE OF THE CAR/WINDSHIELD AREA. I DON'T UNDERSTAND WHY AT SUCH LOW MILES THE WINDSHIELD WILL HAVE AN APPROX 30 INCH CRACK. IN MY OPINION I'LL THINK THAT GROSSLY COMPROMISES SAFETY CONSIDERING THE AMOUNT OF FORCE OR PRESSURE EXACTED ON THE WINDSHIELD AT ANY POINT IN TIME DURING OPERATIONS. PERHAPS, TIME WILL TELL WHAT IT IS, HOWEVER, HOPEFULLY NO FATALITIES BEFORE THEN.

WHILE DRIVING ON A CITY STREET I PUT THE CAR IN ECO MODE. THE CAR WAS MOVING AT THE TIME. I NOTICED THAT THE CAR SEEMED TO BE DRIVING LOUDLY. AS I TURNED LEFT, I SAW THE CAR WAS IN MANUAL MODE AND WAS IN FIRST GEAR. SO I TOOK MY FOOT OFF OF THE BRAKE TO SLOW DOWN THE CAR AND TRY TO PUT IT INTO DRIVE. AS I TRIED TO MOVE THE GEAR SHIFTER, THE CAR CAME TO A COMPLETE, SUDDEN STOP. IT FELT LIKE ALL FOUR WHEELS WERE SUDDENLY AND IMMEDIATELY LOCKED. I COULD NOT MOVE THEM, EVEN AS I HIT THE GAS. I DID NOT SEE ANY INDICATION ON THE DASHBOARD THAT THE EMERGENCY BRAKE HAD BEEN ACTIVATED. I HAD NOT FIDDLED IN ANY WAY WITH THE BUTTON THAT ALLOWS ME TO CHANGE TO ECO MODE OR WITH THE PARKING BRAKE. IN THE MOMENT IMMEDIATELY PRECEDING THE STOP, I HAD MY LEFT HAND ON THE STEERING WHEEL AND MY RIGHT HAND ON THE GEAR SHIFTER. THE PERSON BEHIND ME REAR-ENDED ME. THE DAMAGE TO MY CAR WAS MINIMAL. I HAD BEEN THE FIRST PERSON IN THE LINE TO TURN LEFT, SO THERE WAS NO ONE IN FRONT OF ME. I AM NOT SURE HOW I WAS ABLE TO GET THE CAR STARTED AGAIN. I THINK I TURNED THE STOP/START BUTTON A COUPLE OF TIMES. I LATER ATTEMPTED TO RECREATE THE AUTOMATIC STOP. BEFORE MAKING A LEFT TURN, I PUT THE CAR INTO ECO MODE. AS I TURNED, I SLOWLY RELEASED THE GAS AND SLOWLY BRAKED. THE CAR AGAIN CAME TO AN IMMEDIATE STOP, AS THOUGH ALL 4 WHEELS WERE LOCKED AT THE SAME TIME. WHEN THEN HAPPENED, I MANAGED TO GET THE CAR GOING AGAIN, AND THE NEXT TIME I PUT MY FOOT ON THE BRAKE, THE CAR CAME TO A SCREECHING HALT AGAIN. I HAVE NOT BEEN ABLE TO RECREATE THIS SCENARIO SINCE THEN, INCLUDING WHILE TRYING TO DRIVE THE CAR WITH A DEALER REP. THE DEALER HAD A TECHNICIAN COME IN FROM KY, AND HE WAS NOT ABLE TO FIND ANY PROBLEMS.

I WAS DRIVING ON THE FREEWAY IN RUSH HOUR TRAFFIC IN ECO DRIVE MODE WITH THE AUTO START/STOP FUNCTION ENABLED. THE AUTO STOP KICKED IN AND STOPPED MY ENGINE, BUT WHEN I WENT TO PRESS ON THE GAS PEDAL, THE AUTO START DID NOT RESTART MY ENGINE AND THE GAS PEDAL WAS UNRESPONSIVE. NO ALERTS OR WARNINGS POPPED UP - EVERYTHING REMAINED ON (HEADLIGHTS, RADIO, ETC), AND NOTHING APPEARED WRONG EXCEPT FOR THE FACT THAT THE CAR WOULDN'T MOVE/ACCELERATE. I WAS GOING AROUND 1MPH AT THIS POINT, AND PULLED OVER TO THE SHOULDER, PARKED, AND RESTARTED THE ENGINE MANUALLY. I THEN DROVE HOME WITHOUT FURTHER INCIDENT. I BROUGHT IN THE CAR TO THE DEALER THE NEXT DAY. THE RESPONSE WAS THAT THERE WAS NOTHING TO FIX B/C NO CODES SHOWED UP DURING THE DIAGNOSTIC, AND THEY WEREN'T ABLE TO REPLICATE THE ISSUE. THEY DOWNLOADED "SOFTWARE 1 AND 2" AND SAID THAT MIGHT FIX THE PROBLEM BUT THEY DON'T KNOW. THEY SAID CORPORATE DOESN'T TELL THEM WHAT THE SOFTWARE UPDATES DO, BUT IT SEEMED LIKE THE UPDATE MAINLY PERTAINED TO THE RADIO WHICH CLEARLY HAS NOTHING TO DO WITH MY ISSUE. THEY TRIED TO RETURN THE VEHICLE TO ME A WEEK LATER (11/27) AND I REFUSED, AND ASKED THEM TO ESCALATE THE ISSUE B/C I DIDN'T FEEL THE CAR WAS SAFE AND THERE WAS NO RESOLUTION. THEY ASSURED ME THAT CORPORATE'S FIELD TECH SPECIALIST WAS CONSULTING WITH THEM ON THE PHONE AND AGREED THE CAR WAS FINE TO BE RETURNED TO ME B/C THERE WERE NO CODES AND THE ISSUE COULDN'T BE REPLICATED. I SPOKE TO CORPORATE (VOLVO NORTH AMERICA) AND THEY SAID THEY WOULD ESCALATE ON THEIR SIDE BUT HAD NO SPECIFIC DETAILS TO REASSURE ME THE PROBLEM WAS TAKEN CARE OF. I ASKED FOR A FLIGHT COMPUTER TO BE INSTALLED TO LOG THE CAR DATA IN CASE THE ISSUE HAPPENS AGAIN, AND NO ANSWER ON THAT REQUEST SO FAR. I GOT THE CAR BACK TODAY (12/8) B/C THEY DON'T KNOW HOW/WHAT TO FIX. THE DEALER HAS MECHANICS AND NOT THE SOFTWARE ENGINEERS THAT NEED TO LOOK AT THE CAR.

CAR WAS HAVING ISSUES WITH SPEEDOMETER SCREEN AND CENTER CONSOLE SCREENS. SCREEN WOULD BLANK OUT WHEN NAVIGATION SYSTEM WAS IN USE AND VEHICLE WAS MOVING. THIS WOULD HAPPEN TWICE AND SYSTEM WOULD NORMALIZE. SEVERAL WEEKS AGO THIS HAPPENED AND MY HUSBAND AND I SMELLED A WEIRD ODOR AND THEN SMOKE BEGAN BELLOWING OUT CENTER CONSOLE. UNIT WAS TURNED OFF AND DEALER CONTACTED. VEHICLE WAS BROUGHT IN BUT AFTER THREE WEEKS STILL HAS ISSUES. WENT TO PICK UP CAR ON 12/5 ONLY TO FIND VEHICLE WAS HAVING ISSUE WITH RETAINING A FULLY CHARGED BATTERY. WE WERE TOLD AL OF THESE ISSUES ARE DUE TO SOFTWARE UPDATES BUT TO HAVE SPEEDOMETER GO OUT WHILE IN USE AND TO SMOKE IS NOT SAFE