VOLVO Complaints

The contact owns a 2023 Volvo XC40. The contact stated that the SOS button had malfunctioned and had caused several different calls to be made except for a call for roadside assistance. The contact contacted the dealer; however, the vehicle was not diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage 700.

Rear doors will fail to latch shut in cold weather. Repeated closings of the door (slammed or gentle) fails to latch shut for up to 10 minutes or more. On last occasion door appeared to be shut, but while driving door came open (almost hitting 2 children waiting for school bus). TSB exists for this problem but some claim problem to persist after repair. Do not feel safe driving the car anymore for fear of a repeat incident of door coming open, especially while moving at speed with passengers in the back.

1)Rear 2nd row seat Creaking noises. I visited the dealer 3 times, showed evidence with video clips what I recorded, but they couldn't find the cause. I thought that replacing the entire seat was the best way, but the work was finished by applying lubricant only, and this phenomenon continues even after that. The noise disappears when the seat is folded and unfolded as a trial, but it reappears after a few days, and there is no noise when the passenger sits in the seats. These cases are mentioned in swedespeed.com, a user's Internet forum, but there seems to be no improvement. The problem is noise that interferes with the concentration of driving. 2) When passengers board the 2nd and 3rd row seats and do not wear belts, there should be a warning sound and warning message, but there is none. 1st row seat works fine.

The engine is using a quart of oil every 1000 miles, There is no leaks or pools of oil on the ground under the car. This is one of the engines identified in a class action lawsuit filed for this same reason.

While on the freeway my sunroof shattered and spilled a bunch of glass fragments all over me, I believe a rock or some kind of other object, never found out what hit it or if it was hit, from the freeway hit it, so I don't know if it counts as a vehicle safety problem but I wanted to make a report just in case it counts as one. My safety was put at risk by having glass falling on top off me while going around 60mph on the freeway, the sudden noise of the glass breaking followed by the glass falling on me caused me to swerve and it left me shaken and covered in glass. I ended up pulling over on the shoulder to relax myself and get all the glass off of me and my seat, no one was hurt or injured. There was no problem confirmed other than the sunroof being broken. The component was not inspected. There were no other warnings or symptoms of the problem prior to it breaking.

On two separate occasions, while driving car on highway at high speed, the car has gone into a special shutdown mode, where a turtle icon lights up on the dash and the car begins to shut itself down rapidly, limiting maximum speed of vehicle to 35mph. There is no warning or advanced alert. Suddenly the car reduces speed and feels like it is dead, and the systems begin to alert you that they are going into a reduced function mode. This was extremely scary thing to happen at highway speeds with flowing traffic. I had to crawl to side of rose at very low speeds. I could have been injured. I took the car to dealer for service and they said it was a software issue. A few months after, this happened yet again, also while at highway speeds. I have read that others are having similar issues with the Volvo XC90 model. This is so dangerous and the dealerships are writing it off as a software matter! It is extremely dangerous.

Now on TWO occasions found car completely without power after sitting unused for 2 or 3 days. On both occasions car plugged into Level 2 charger overnight (this is a plug in hybrid model). Required jump start after having to use emergency key to get inside. After jumpstart, received numerous propulsion system errors as well as on first incident, errors saying SOS communication system disabled. Dealer replaced TCAM battery with fresh one stating that computer tries to do updates and drains battery, and dealer lot has occasional dead cars with similar issue. On second incident, car moved into “turtle” limp home mode with critical 12V charging messages. In both instances, car was in a conditioned garage around 48 degrees. Hybrid battery was 100% charged in both cases. Concerned there is a batter drain due to TCAM or main software systems. This is more than inconvenience - this could be a real danger to have a car that may not start reliably after sitting for 48 hours, such as an airport or other setting where getting help is difficult. Limp home mode is driving hazard. There are multiple instances of this on Volvo websites that seems to impact multiple T8 models with a plug in hybrid power train and Google AAOS infotainment/car system architecture. Please help!

PIRELLI Scorpion Zero AllSeason Elect 255/40 R20. Rear passenger tire developed a bulge in the sidewall due to manufacturer defect that led to a blowout while driving at highway speeds. Tire was less than two months old (as was the vehicle) with just over 2,000 miles on it. Never had any curb rash, never caught a corner of a pothole, or any other damage. In doing some research perusing Volvo-related forums such as SwedeSpeed, this specific problem seems to be a recurring issue with Pirelli Scorpion tires on C40s and XC40s -- and according to consumers, Volvo has done nothing to rectify this dangerous issue involving the fitting of their vehicles with faulty Pirelli tires despite being notified of the problems and potential risks. My rear passenger rim was damaged and I incurred a $410 expense for the tire replacement as it was not warrantied by either Volvo or Pirelli. When the TPMS went off, I was on a large bridge over the Ohio River, in the left lane of a four lane highway. It was difficult safely navigating through rush hour traffic as cars were swerving to get away from me. I had to drive approximately a mile and a half on a flat tire to the exit where a tire specialty business was located. The problem I noted above was identified and confirmed by a knowledgeable employee at Tire Discounters (Newport, KY) where I brought my vehicle. They could not order the replacement tire due to a national backorder, however they reached out to the closest Volvo dealership (Volvo Cincinnati East) and was able to obtain a tire from them that was delivered the following day. I have a photo of the damaged tire with bulge visible right next to the sidewall blowout.

Resubmitting as not sure if last submission was received... We recently noticed a strange crack developing in the front panel of the sunroof of the car. The cracks are very linear in nature, and there is no signs of a impact point and no "spiderwebbing" type cracks apparent. When I researched online, I was surprised to see a large number of other Volvo XC40 Owners that had the same issue, with the same type of hairline cracking in the same location on the same sunroof panel (see "https://www.xc40forum.com/threads/crack-in-panoramic-sunroof.2403/page-3" for examples). In each instance, no other damage or evidence of a strike is reported on the vehicle to any surface or glass. All respondants say that Volvo asks you to bring the car in and then quickly states they believe it is caused by a rock strike, not a manufacturer problem. I personally tried to help the service tech I spoke with understand the improbability of that claim, (i.e. that the cause was something dropping straight down from the sky to that it could hit impact the direct top of the vehicle with enough speed to crack the glass, but slow enough to not ever create any spider webbing in the same general area of the same panel of glass on multiple like vehicles of the same model without leaving any trace on any other surface in multiple geographies). I believe the issue to either be something structural causing a stress fracturing, or subpar glass used in the panel (since other panels on this car and other cars are not experiencing the issue). My concern and reason for reporting is that it appears the issue is growing in incidents reported, and if this panel breaks while someone is driving the results to themselves and others on the road could be a huge safety concern.

Vehicle is lurching on slow acceleration in Hybrid Mode. For example, lurching occurs when pulling away from a stop sign, pulling out into traffic, pulling into a parking spot. Issue started beginning of January 2023. In February Fields Volvo Service diagnosed issue as a software problem (Code IEM-P287100) and that Volvo hasn't written the software yet. Fields Volvo Service said software update should be available in Quarter 2. Advised that I do not drive my car in Hybrid Mode. I own a hybrid vehicle that I have been told not to drive in Hybrid. Unfortunately, Hybrid is the default mode so upon each start I have to manually change mode to AWD. There is also lurching in AWD on slow acceleration (not as bad as in Hybrid). On several occasions while driving in AWD the vehicle will spontaneously change the mode back to Hybrid resulting in decreased or no acceleration and lurching. This has happened several times in parking lots (minimal fear for safety) but also several times while pulling into traffic (e.g., making left hand turns which require acceleration) and acceralerating on onramps to the freeway (definite fear for safety). Problem has been experienced by sales staff at Fields Volvo because we are trying to get rid of the car because it is still under warranty (36,000 miles). Fields Volvo has not gotten back to us as to whether they will buy back the car. Volvo USA has been contacted via phone and email about the issue. I have received no response.