VOLVO Complaints

On December 24, I was about a quarter mile into my drive when the car shut off. The dashboard went blank and I had to coast to a stop. I was unable to restart or use any parts of my car except for the emergency blinker. Nothing alerted me on my dashboard prior to this incident. I could not use the SOS alert button in the car. I had a half tank of gas. I had to wait in the 9 degreeF cold for 2 hours before it could be towed to the service center. My speed was approximately 25MPH on a local road and I don't know what would have happened if this occurred at any higher speed with more traffic. Prior to this on 11/15/22, I had another incident with this car. I could not open the doors with the key FOB and then I could not start the car. A battery jump was attempted by the tow service and it did not work. The car was towed to Hudson Valley Volvo service center where they completed software control module downloading, electrical equipment trouble shooting etc., for 3 days and I was able to drive it again. Unfortunately, I do not feel safe driving this car.

Earlier today I submitted a complaint, NHTSA Tracking Number 11498747. Would it be possible to send this back to me as I would prefer to modify it? Please do not post it now. Thanks, Craig Wenger [email protected] 910-471-7653

When temperatures drop below freezing, the rear door latches will not latch closed. Our children have to hang onto the doors to keep them from swinging open on corners while they also try not to fall out of the vehicle. Dealer says this is a common problem on this model, and is known to Volvo. They’ve attempted to regrease, and advised that the technical service bulletin provided by Volvo does not fix the issue (attempting to reseal window above latch to keep from water intrusion/freezing).

The vehicle has approximately 16,000 miles on it. It began to shudder in the front end when the brakes were applied at any speed. I contacted the dealer, Parkway Volvo of Wilmington, NC concerning the problem and was told that the vehicle had just gone out of warranty. On December 16, 2022, I took the vehicle to Derhams Alignment and Auto Repair, Wilmington NC to have the problem diagnosed. They found that the discs of the disc brakes on all four wheels were warped. They recommended replacement of these to repair the problem. Following this I took the car to Parkway Volvo on December 19, 2022, for a second opinion. Parkway came back with the same diagnosis and recommended that the discs be turned to straighten out the surface. I had this done at a cost of $420, and it repaired the problem. There is no reason that a vehicle with 16,000 miles should have warped discs unless it is abused, which this one has not been. I believe that the brake discs are made from inferior steel. I have been driving Volvos for over 20 years and the discs last well over 100,000 miles without an issue. I believe that Volvo is no longer using Swedish steel and instead importing the discs. The Volvo dealer made a number of excuses for the reason for the warping, one being that we have not used the car enough and/or that the electronic emergency brake warps the back discs if the car is parked to long. The car is garaged and parked on a level surface, without the emergency brake on. Also, this does not explain the front disc warping. I do not think that any of their excuses are reasonable, and I believe that Volvo should replace the discs with properly manufactured and safe ones without a charge. I am unable to find the receipt from Derhams Alignment at the moment, but would be glad to get a duplicate and submit it if you need it. Sincerely, Craig A. Wenger

The car's heater on 'pure' mode does not operate. I called the dealer and he said "oh yeah, this is a very widespread problem." My car travels in cold climates and is subject to moisture/condensation. No call from Volvo, no special notice, nothing...... just wait until you can't see out your windows and have to pull to the side of the road because they are too lazy to take care of this issue. It is safety issue - 100%.

Engine oil consumption issue. Engine is consuming a quart of oil every 1,500 miles.

Our trucking business name is Fast Way Express LLC and this is a complaint against TEC Equipment Las Vegas (Volvo dealership) in regards to a new Volvo semi truck we purchased on 6/13/2022. After only 10,600 miles and 216 engine hours, all the electrical modules on the truck stopped working. I have pictures of all the warning or error messages on the dashboard. The truck has been in their repair shop since 9/23/2022, for almost 3 months, and they are unable to repair the truck. They are telling us that the parts they don't have are on national backorder and they don't have an estimated time for when they will have the parts. Volvo North America refuses to offer us a replacement for the truck or a refund. This is a new truck, under warranty, it is our only source of income, and we are unable to use it to make a living. We think 3 months is not a reasonable time period for repairs on a new truck under warranty. We paid $196,872.40 for this new truck and we cannot use it because TEC Equipment and Volvo NA are unable to repair it. We think TEC Equipment might be unable to fix the truck, we also think this might be a safety issue for which Volvo doesn't have a solution. We also think that at this point they don't disclose certain information with us and that they might be trying to stall for time.

The contact owns a 2016 Volvo XC90. The contact stated while driving down a hill and depressing the brake pedal, water started leaking through the sunroof. The contact stated he noticed water in the trunk of the vehicle. The contact took the vehicle to the local dealer, where it was diagnosed with needing the seals of the sunroof and the sunroof motor to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.

Excessive oil consumption. Piston ring failure. Cylinder 1 spark plug failure due to oil buildup.

IF THE CONDITION OCCURS VEHICLE OWNERS MAY NOTICE FUEL SMELL AND/OR FUEL LEAK WHICH, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE. This Recall Was Done for a 2004 Volvo xc90 . I am currently Experiencing the same problem with my 2007 volvo Xc90 AWD. Every time, I fill up to 1/2 a tank or full , I start to smell the fumes inside the vehicle . I took it to get inspected , and the mechanic said the fuel pump assembly usually cracks and the vapor goes inside the cabin. I personally think this is not safe for us drivers or the passengers. living in Arizona with high temperatures usually all plastic have wear and tear , but On the fuel pump housing ? It's not where we want it.