VOLVO Complaints

THE REMOTE KEYLESS DRIVE SYSTEM DOES NOT WORK AS DESCRIBED BY VOLVO AND MINE HAS, VERY MUCH, BECOME A SAFETY ISSUE AS WELL AS MANY OTHER VOLVO OWNERS. NOTHING ON MY KEY FOB WORKS UNLESS YOU ARE WITHIN 12 INCHES OF THE CAR.IMAM 100% DISABLED WITH MULTIPLE SCLEROSIS AND MY WIFE HAS TERMINAL BRAIN CANCER. WHEN WE DRIVE TO APPOINTMENTS ETC, DUE TO MY SHORT TERM MEMORY ISSUES, I CAN'T REMEMBER EXACTLY WHERE I PARKED MY CAR. ALSO, THE PANIC BUTTON DOESN'NT WORK FOR THE ABOVE REASONS. EVERY TIME I AM OUT, I'M TAKING A CHANCE OF GETTING MUGGED, ROBBED OR CAR JACKED BECAUSE OF THIS FAULTY SAFETY FEATURE ON MY VOLVO CAR. THE VOLVO TECHNICAL JOURNAL 27316.7.2, EXPLAINS WHAT'S HAPPENING, BUT VOLVO WILL ONLY ATTEMPT TO FIX IT, IF I PAY FOR THE PARTS AND LABOR. ACCORDING TO VOLVO FORUMS, THIS SAFETY ISSUE IS COMMON AND YOUR AGENCY SHOULD RECALL EVERY VOLVO WITH THIS ISSUE AND HAVE VOLVO REPAIR IT AT NO CHARGE. IF I GET ROBBED, MUGGED OR CARJACKED, DUE TO THE KEY FOB AND PANIC BUTTON NOT WORKING, I WILL BRING LEGAL ACTION AGAINST VOLVO. THIS KEY FOB/RECEIVER MALFUNCTION HAPPENS EVERY SINGLE TIME I GET IN MY CAR.

AUTO DEALERSHIP THAT SOLD THE VEHICLE HAD INSTALLED BRAKE PARTS, THAT WERE NONCOMPLIANT WITH FMVSS, WHICH CAUSED, SUDDEN AND COMPLETE BRAKE FAILURE ON 12/1/2018, AND $2000.00 IN DAMAGES TO REPLACE ENTIRE REAR BRAKE SYSTEM. I WAS TRAVELING ON BUSY RESIDENTIAL STREET IN LOU, KY, 7-10MPH, NARROWLY AVERTED TWO ACCIDENTS GETTING VEHICLE UNDER CONTROL, AND SAFELY OFF THE ROADWAY. MECHANIC INSPECTION IS ATTACHED, RIGHT REAR CALIPER BRACKET NONCOMPLIANT WITH FMVSS, RE VIOLATION OF VIOLATION OF 49 U.S.C., CODE 30112, PROHIBITIONS AGAINST THE MANUFACTURE, SALE OR DISTRIBUTION OF MOTOR VEHICLE OR "...PARTS INSTALLED THAT TAKE THE VEHICLE OUT-OF-COMPLIANCE WITH FMVSS.

I HAVE A NEW VOLVO XC40 WITH THE SEMI-AUTONOMOUS DRIVER ASSIST PACKAGE THAT CAN STEER AND CONTROL THE CAR. THE SYSTEM CAN SHUT OFF WHILE DRIVING ON THE HIGHWAY (ACTIVE MODE) FOR 2 REASON: 1. DRIVER TAKES HANDS OFF THE STEERING WHEEL FOR MORE THAN 15-20 SECONDS 2. SYSTEM CAMERAS CAN NOT ADEQUATELY CAPTURE THE ROAD LANE BECAUSE THE LINES DISAPPEAR OR BECOME FAINT. IN SITUATION 1, AFTER 15 SECONDS OF NO HANDS ON THE WHEEL, THERE IS A DASHBOARD WARNING, FOLLOWED BY A VIBRATION OF THE STEERING WHEEL AND FINALLY AS THE SYSTEM DE-ACTIVATES IT GIVES AN AUDIBLE LOUD WARNING TONE- VERY ADEQUATE PRECAUTIONS. IN SITUATION #2, WHERE THE SYSTEM DE-ACTIVATES BECAUSE OF A FAILURE TO FIND THE LANE MARKERS, THERE IS NO WARNING, TONE OR VIBRATION AS IT SHUTS OFF. THE ONLY INDICATION THAT SEMI-AUTONOMOUS DRIVING HAS ENDED IS A DASH LIGHT TURNING GREY FROM GREEN. IT IS EXTREMELY DANGEROUS TO HAVE THE SYSTEM DE-ACTIVATE WITH NO WARNING OR TONE. EVEN DRIVING WITH HANDS PASSIVELY ON THE WHEEL WHILE THE CAR IS DRIVING, IT IS VERY EASY TO VEER OFF THE ROAD WITHOUT KNOWING THE SYSTEM HAS SHUT ITSELF OFF. I AM BAFFLED IF THERE HAS NOT BEEN A SERIOUS ACCIDENT BECAUSE OF THIS LACK OF WARNING. ALL VOLVO NEEDS TO DO IS ACTIVATE THE WARNING TONE WHENEVER THEY SYSTEM GOES FROM ON TO OFF, REGARDLESS OF THE REASON. I REGISTERED A COMPLAINT IN THE PAST WITH VOLVO, AND WAS TOLD IT IS THE DRIVERS RESPONSIBILITY TO ALWAYS HAVE THEIR HANDS ON THE WHEEL. HAVING YOUR HANDS ON THE WHEEL AS IT SUDDENLY VEERS OFF THE ROAD IS NOT A SAFE SITUATION! IF GOING AROUND A CURVE, IT TAKES LESS THAN 1 SECOND TO BE OFF THE ROAD AND INTO A TREE, GUARDRAIL OR DITCH. IN THE LATEST SOFTWARE UPDATE, MY DEALER THOUGHT THIS PROBLEM WAS ADDRESSED. HOWEVER, IT HAS NOT BEEN FIXED.

MY VEHICLE'S AIR BAG LIGHT IS ON. MY DASH MESSAGE IS: PASSENGER AIRBAG OFF SERVICE URGENT. I TOOK IT TO KOONS VOLVO OF OWINGS MILLS, INC TO BE SERVICED. I WAS TOLD THAT THE PASSENGER OCCUPANCY WEIGHT SENSOR HAS STOPPED WORKING AND NEED TO BE REPLACED. THE SERVICE TECHNICIAN COULD NOT TELL ME WHY IT WOULD HAVE STOPPED WORKING. HE JUST SAID IT COULD JUST HAPPEN. I ASKED THE SERVICE TECHNICIAN WHAT DOES IT DO AND HE SAID THAT IT WEIGHS PASSENGERS FOR THE CORRECT PRESSURE OF THE AIRBAG IN CASE IT IS DEPLOYED. HE ALSO SAID THAT MY COMPLETE AIRBAG SYSTEM WILL NOT WORK WITHOUT IT WHICH MEANS THAT THE DRIVER'S SIDE AS WELL AS THE SIDE AIRBAGS WILL NOT DEPLOY IN CASE OF AN ACCIDENT. THE COST OF THIS REPAIR IS $2,249 WHICH IS EXTREMELY EXPENSIVE. THIS APPEARS TO BE MORE OF A DEFECT AND NOT WEAR AND TEAR. VOLVO ADVERTISES IT'S SAFETY FEATURES WHICH ATTRACTED ME TO PURCHASE ONE. THEY DON'T TELL YOU THAT THE SAFETY FEATURES MAY NOT WORK WHEN YOU NEED THEM. I WAS TOLD BY ANOTHER SERVICE STATION IN ALEXANDRIA, VA THAT THIS IS A COMMON REPAIR THAT HE PERFORMS ON VOLVOS. I SAW THE AIRBAG LIGHT ONE MORNING WHEN I TURNED ON THE CAR AFTER IT HAD BEEN SITTING OVERNIGHT. NO ONE WAS IN THE PASSENGER SEAT. IT WAS NOT THERE THE NIGHT BEFORE.

I PURCHASED MY NEW 2019 VOLVO XC90 ON DECEMBER 15, 2018. ON THE MORNING OF DECEMBER 29, 2018 I WAS WITH MY TWO CHILDREN WHEN THERE WAS A MALFUNCTION WITH THE VEHICLE KEY RECOGNITION SYSTEM WHICH ALLOWS FOR THE VEHICLE TO START. MY VEHICLE GAVE ME THE ERROR 'VEHICLE KEY NOT FOUND. SEE OWNER'S MANUAL'. THIS LEFT MYSELF, MY 4 YEAR OLD AND MY 4 MONTH OLD STRANDED. THE LOCAL FORT MYERS DEALER SAID THEY REPLACED THE FOB ANTENNA. MY VEHICLE THEN HAD THE SAME PROBLEM FEBRUARY 14, 2019 LEAVING MYSELF AND MY TWO CHILDREN STRANDED BECAUSE THE VEHICLE WOULDN'T START. VOLVO CLAIMED TO FIX THE ISSUE BUT THE VEHICLE AGAIN MALFUNCTIONED WHILE IN THE POSSESSION OF MCGRATH VOLVO OF FORT MYERS. AGAIN ON FEBRUARY 23, 2019 MY VEHICLE WOULDN'T RECOGNIZE MY KEYS AND WOULDN'T START, YET AGAIN LEAVING MYSELF AND MY TWO CHILDREN STRANDED. AFTER VOLVO TOLD ME THEY FIXED WHAT THEY THOUGHT WAS A DEFECTIVE WIRE, I RECEIVED MY VEHICLE BACK. ON MARCH 6, 2019 I WAS DRIVING WITH MY THEN 6 MONTH OLD BABY WHEN MY VEHICLE SHUT OFF TWICE. AS I WAS DECELERATING, MY VEHICLE ENGINE SHUT OFF BY ITSELF AND ALL SCREENS IN THE VEHICLE WENT BLANK. THIS OCCURRED TWICE WHILE DECELERATING. VOLVO HAS HAD MY CAR SINCE MARCH 6, 2019 PROVIDING ME NO UPDATES AS OF TODAY, MARCH 19. I HAVE ONLY OWNED THE VEHICLE 94 DAYS AND IT HAS BEEN IN THE SHOP 35 DAYS, WITH ONLY 2387 MILES ON IT.

WATER DRIPS FROM TOP OF WINDSHIELD INTO CAR AS FAST AS IT COMES DOWN. DRAINS INTO LIGHTS FIXTURES AS WELL AS GEARS AND WHEEL. FOGGED UP GLASS ON HIGHWAY CAUSING SERIOUS SAFETY CONCERN. IN WINTER CAUSED GEARS TO FREEZE IN PARK. WATER POOLED IN BOTTOM OF CAR AND IN LIGHT FIXTURES. WATER IN SUNROOF CONTROL - CAUSED MALFUNCTION. WHEN GOING FROM STOP TO START WATER RAINS DOWN IN EYESIGHT CAUSE ANOTHER MAJOR SAFETY CONCERN. DEALER SAID WINDSHIELD WAS LOOSE. SERVICE SAID THEY HAD NOT SEEN THIS PROBLEM. SALES SAID THIS MODEL HAS THIS PROBLEM ALL THE TIME. INTERESTING CONFLICT... VOLVO FORUMS HAVE THIS ISSUE WELL DOCUMENTED.

TL* THE CONTACT OWNS A 2004 VOLVO XC70. WHILE DRIVING 30 MPH, THERE WAS AN ABNORMAL ODOR DETECTED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. *BF .. CONSUMER STATED VOLVO HAD A RECALL ON FUEL PUMPS IN SOUTHERN STATES ONLY.*JB

BOUGHT OUR 2008 VOLVO XC90 IN 2010. LAST SPRING WE NOTICED A VERY STRONG FUEL SMELL COMING FROM INSIDE AND OUT SIDE THE VEHICLE THAT BECAME STRONGER THE MORE WE DROVE IT AND FOR SOME TIME AFTER IT WAS PARKED. LOOKED IT UP ON U-TUBE, THE FUEL SENDING UNIT (FUEL PUMP) UNDER THE BACK SEAT LEAKS OVER TIME ESPECIALLY IN HOTTER CLIMATES. THERE WERE SEVERAL DIFFERENT COMPLAINTS ON LINE DUE TO THIS SAME ISSUE, CONCLUDING A DEFECTIVE PART ON THE FUEL PUMP THAT FORMS A CRACK ON TOP AND LEAKS FUEL WHEN VEHICLE IS IN USE.. CALLED VOLVO MAIN OFFICE, GAVE THEM THE VIN # AND THEY SAID "NO, NOT ANY LIST !!" SO WE TOOK IT TO THE NEAREST VOLVO DEALER IN LAS VEGAS, ALL MOST 2 HOURS AWAY. WE ALSO WANTED TO KNOW WHY THE CHECK ENGINE LIGHT WAS YELLOW. TURNS OUT THAT IT WAS THE FUEL PUMP AND THEY WOULD GLADLY REPLACE IT FOR $487.00 BUT WOULD NOT BE ABLE TO DO THE WORK UNTIL OUR NEXT VISIT-HAD TO ORDER THE NEW PUMP. THEY HAD US SIGN A WAIVER BEFORE WE LEFT BECAUSE THEY " RECOMMEND VEHICLE NOT BE DRIVEN DUE TO THIS BEING A SAFETY ISSUE" HAVE MY COPY IF ANYONE IS INTERESTED. WE TOOK THE VEHICLE BACK THE NEXT WEEK AND THEY REPLACED THE FUEL PUMP, THE CHECK ENGINE LIGHT WENT OFF , WE PAID THE $487.00 AND THEY GAVE US A WARRANTY ON THE NEW FUEL PUMP FOR THE LIFE OF THE CAR . THEY WERE VERY NICE AND PROFESSIONAL. MY QUESTION IS WHY DID WE HAVE TO PAY $480. 00 FOR A PART THAT WAS FAULTY?

TL* THE CONTACT OWNS A 2010 VOLVO XC60. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE OIL TRAP, AIR SENSOR, AND AIR FILTER NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. VOLVO CARS OF MISSION VIEJO (28730 MARGUERITE PKWY, MISSION VIEJO, CA 92692) WAS CONTACTED VIA PHONE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,165.

TL* THE CONTACT OWNS A 2012 VOLVO S80. WHILE DRIVING 35 MPH, THE CONTACT STATED THAT THE WHEEL STUDS FRACTURED FROM THE TIRE. AS A RESULT, THE VEHICLE SLID ONTO THE ROAD SHOULDER AND THE FENDER WAS RIPPED OFF. THERE WAS NO CRASH. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TAKEN TO DEMONDTROND VOLVO (VOLVO BUILDING, 14101 NORTH FWY, HOUSTON, TX 77090, (281) 607-0382). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 138,000.