VOLVO Complaints

TL* THE CONTACT OWNS A 2010 VOLVO XC90. THE CONTACT STATED THAT THE DASHBOARD HAD DETERIORATED TO THE POINT WHERE IT WAS STRUCTURALLY UNSOUND AND BUCKLING IN THE AREA OF THE FRONT PASSENGER SIDE AIR BAG COMPONENT. THE DEALER (VOLVO ESCONDIDO, 1938 AUTO PARK WAY, ESCONDIDO, CA 92029) WAS NOTIFIED AND STATED THAT THE FAILURE COULD HAVE BEEN CAUSED BY EXTREME HEAT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

WHILE DRIVING AT APPROXIMATELY 30 MILES AN HOUR OVER THE RAIL ROAD TRACKS AT THE CRESCENT CUTOFF HIGHWAY, MY RIGHT FRONT WHEEL ENTERED A POT HOLE CAUSING THE RIGHT FRONT AIR BAG WARNING LIGHT TO TURN ON, THE CHECK ENGINE LIGHT TO TURN ON AND THE MESSAGE TO APPEAR "SRS SERVICE NEEDED URGENT." AT THE DEALER IN BEND, OR THEY ESTIMATE THE COST OF REPAIR AT $1,464. "NEEDS RIGHT FRONT AIRBAG". FROM A POT HOLE AT A RAILROAD CROSSING? THIS CAN'T BE AS THE CAR HAS LESS THAN 18,000 MILES ON IT. WILL THIS HAPPEN AGAIN? CAN I HAVE CONFIDENCE IN THE LEFT FRONT AIRBAG?

TL* THE CONTACT OWNS A 2004 VOLVO XC70. WHILE DRIVING VARIOUS SPEEDS, A FUEL ODOR WAS DETECTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO GOODWIN'S VOLVO (91 MAIN ST, TOPSHAM, ME 04086) WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 163,459. *TT CONSUMER STATED SMELLED GAS FROM, FROM THE BEGINNING, NOBODY COULD SMELL IT BUT MY DAUGHTER AND I FINALLY CHECKED BY USED CAR DEALER, THEY SAID IT WAS A LOOSE CLAMP, WHICH THEY TIGHTENED, I COULD SMELL IT SO THEY RECOMMENDED A SECOND OPINION TOOK IT TO GOODWINS VOLVO. TOPSHAM COPY OF FINDINDS ENCLOSED WHEN I TOOK IT BACK TO RENO MEADOWS AUTO, THEY SAID IT WAS THE VENT TUBE, THEY REPLACED THE COPY ENCLOSED, SEEMS TO BE OKAY NOW. UPDATED 10/15/18*JB

THE FUEL PUMP BEGAN LEAKING FUEL IN HOT WEATHER. IT LEAKS BOTH IF THE CAR IS BEING DRIVEN OR IF IT'S STATIONARY. THERE IS AN EXISTING RECALL THAT SEEMS TO COVER THIS ISSUE. IT IS REFERRED TO AS "RECALL 220" IN VOLVO'S DOCUMENTATION. THE ORIGINAL RECALL LIMITS THE AFFECTED VEHICLES TO ONES WHICH WERE ORIGINALLY PURCHASED IN SPECIFIC U.S. STATES. THIS IS ODDLY ARBITRARY CONSIDERING CARS CAN BE MOVED AROUND AND WARM WEATHER ISN'T EXCLUSIVE TO ANY SPECIFIC LOCATION. I'VE ATTEMPTED TO CONTACT THE MANUFACTURER AND THE NHTSA BUT AM IMMEDIATELY SHUT DOWN DUE TO MY VIN NOT BEING LISTED IN THEIR DATABASE. VOLVO ISSUED DOCUMENTATION TO THEIR SERVICE LOCATIONS ON HOW TO VISUALLY INSPECT A VEHICLE TO DETERMINE IF IT'S AFFECTED. I PERFORMED THOSE STEPS AND BELIEVE MY VEHICLE FITS THE GUIDELINES FOR THE RECALL.

SIMILAR TO MANY OTHERS, WHILE DRIVING OUR 2004 VOLVO XC90, WE HEAR A CLICK, THEN THE CLIMATE, RADIO AND WINDSHIELD WIPERS (IF ON) SHUT OFF AND THEIR DISPLAY LIGHTS BLACK OUT, THEN ANOTHER CLICK IN A FRACTION OF A SECOND AND THEY COME BACK ON. THIS WAS HAPPENING RANDOMLY, AND NOTHING ELSE WAS AFFECTED, UNTIL THIS WEEKEND, WHILE ON A TRIP. WE WERE DRIVING ON HIGHWAYS, OUTSIDE TEMP IN THE 80'S, NO RAIN, AVERAGE SPEED ABOUT 70MPH. IT HAPPENED A FEW TIMES OVER ABOUT 45 MINUTES, THEN BEGAN HAPPENING EVERY 5 MILES OR SO. WHEN I TURNED UP THE AC FAN, WITHIN ABOUT A MINUTE IT CLICKED AND WE LOST THE USUAL THINGS, BUT THEY DID NOT COME BACK ON. THEN WE HEARD ANOTHER CLICK AND LOST ALL DASHBOARD LIGHTING AND CONTROLS; WE COULD NOT SEE THE INSTRUMENT PANEL, THE CLIMATE CONTROL WAS BLOWING HOT AIR AND COULD NOT BE SHUT OFF OR TURNED DOWN, AND WE HAD NO IDEA WHAT SPEED WE WERE GOING AS IT WAS NIGHTTIME. EXTREMELY FRIGHTENING AND DANGEROUS. WE MADE IT TO THE FIRST EXIT THAT HAD A GAS STATION AND STOPPED. THE CAR WAS VERY HARD TO ACCELERATE WHEN WE GOT OFF AT THE EXIT AS WELL. I WAS ABLE TO OPEN THE WINDOWS BUT WHEN I OPENED THE MOON ROOF, IT STOPPED HALF WAY AND THEN WOULD NOT CLOSE OR OPEN. WE WERE STRANDED FOR HOURS AWAITING A FAMILY MEMBER TO COME GET US AND THEN HOURS LONGER WAITING FOR THE VEHICLE TO BE TOWED. OUR MECHANIC RESEARCHED THIS AND ENCOURAGED ME TO REPORT, AS HE SAID THERE SEEM TO BE HUNDREDS OF REPORTS OF SIMILAR THINGS HAPPENING WITH THIS YEAR, MAKE AND MODEL VEHICLE.

HAD A FLAT TIRE, TOOK TO COSTCO FOR A NEW TIRE, COSTCO COULD NOT FIND RIM SIZE OR LOAD VERIFICATION ON THE PILLAR WHICH HAD ONLY THE WEIGHT OF PASSENGERS. THEY COULD NOT FIND WHAT SIZE TIRE THE ORIGINAL VEHICLE CAME WITH, STATED THE COMPUTER DOES NOT LIST THE SPEED RATING, THE VEHICLE LABEL DOES NOT LIST THE RIM SIZE, TIRE SIZE, OR SPEED RATING CAN'T BE OBTAINED BASED ON THE LABEL ON PILLAR. THE SERVICE TECHNICIAN HAS NEVER ENCOUNTERED A LABEL THAT DOES NOT HAVE THE INFORMATION FOR CORRECT TIRE SIZE. UPON CALLING VOLVO AT 1800 458-1552, THE STATED THAT MY VEHICLE WAS NOT ON ANY RECALL FOR MY VIN NUMBER AND I ASKED THEM TO CHECK IT AGAIN FOR ANY RECALL AND AGAIN VOLVO INSISTED NO RECALLS. BASED ON THE MANUAL FOR THIS VEHICLE VOLVO STATED THE PSI WOULD BE 38 FOR FRONT AND REAR 5 PEOPLE. BUT COULD NOT TELL ME WHAT SIZE TIRE OR RIM CAME ON CAR BASED MY VIN NUMBER. VOLVO STATED VOLVO DOES NOT HAVE THAT TYPE OF INFORMATION FOR MY VIN NUMBER. WHEN ASKED HOW VOLVO ISSUED THE RECALLS, VOLVO STATED BASED ON THE VIN NUMBERS, WHEN I AGAIN ASKED WHAT RIM SIZE AND TIRE SIZE BASED ON MY VIN NUMBER IS MY VEHICLE TO HAVE ON IT, VOLVO DID NOT KNOW. I QUESTIONED VOLVO ABOUT THE TIRE PRESSURE LABEL AND ASKED WHY THE NEW RECALLED LABEL WOULD BE 36 PSI AND THE PRESSURE VOLVO IS STATING IS 38 PSI VOLVO HAD NO IDEA WHY IT WOULD NOT BE 38 PSI FOR TIRE PRESSURE. AS DRIVING ON THE WRONG SIZED/LOAD/SPEED TIRE CAN CAUSE INJURY AND DEATH. AS DRIVING ON THE WRONG SIZED/LOAD/SPEED TIRE CAN CAUSE ALL KINDS OF VEHICLE DAMAGE. PLEASE FURTHER CORRECT THE RECALL TO INCLUDE ALL MAKE AND MODEL YEARS. I HAVE CANNOT GET MY VEHICLE PROPERLY SERVICED EVEN BY TRAINED SERVICE TECHNICIAN WITHOUT THIS INFORMATION. VOLVO DOES TO KNOW WHICH TIRE GOES ON MY CAR BASED ON MY VIN NUMBER. MY VEHICLE DOES HAVE THE LABEL BUT IS MISSING INFORMATION.

I BOUGH THE CAR IN APRIL 2018 AND IN JUNE 2018 WITH THE CAR HAVING 1200 MILES ON BOARD, WHILE I WAS ON A TRIP 85 MILES AWAY FROM HOME, I'VE EXPERIENCED AN ENGINE FAILURE. AFTER A STOP ON THE TRIP, I PROCEEDED TO START THE CAR AND AFTER A FEW SECONDS OF RUNNING IT, A TICKING NOISE COMING FROM THE ENGINE COULD BE HEARD. ( IT SOUNDED AS IF THE ENGINE WASN'T RECEIVING GAS). WITHIN A MINUTE THE CAR COMPLETED STOPPED. THE ENGINE TURNED OFF ON ITS OWN. I PROCEEDED TO TRY TO TURN THE ENGINE ON A COUPLE OF TIMES BUT THE CAR WOULDN'T COME ON. AT THE THIRD ATTEMPT THE CAR STARTED. AS SOON AS I STARTED TO DRIVE, THE CHECK ENGINE LIGHT CAME ON AND STAYED ON. AFTER CALLING THE VOLVO DEALER SERVICE DEPARTMENT TO SCHEDULE AN APPOINTMENT FOR SERVICE, I WAS ADVISED THAT IT WOULD BE UNSAFE TO DRIVE THE CAR 60 MILES TO THE NEAREST AVAILABLE DEALER. I CONTACTED VOLVO ON CALL BUT BECAUSE THE CLOSEST DEALER WAS ALREADY CLOSED AND A LOANER CAR WAS NOT AVAILABLE, THE CAR WAS TOWNED THE NEXT DAY. THE MECHANIC DETERMINED THAT THE SENSOR TO THE FUEL PUMP NEEDED TO BE REPLACED. I WAS BLESSED THAT THE CAR DIDN'T STOP WHILE DRIVING ON THE FREEWAY OR ANY OTHER ROAD WITH OTHER CARS OR PEOPLE AROUND SINCE THE CONSEQUENCES COULD HAVE BEEN DEADLY.

TRANSMISSION DOES NOT SHIFT CORRECTLY. NUMEROUS OF PROBLEMS INVOLVING OTHERS. NEEDS TO BE REPLACED. ON HIGHWAY DID NOT WANT TO GO DURING RUSH HOUR TRAFFIC. COULD OF BEEN SERIOUSLY INJURED BY ONCOMING TRAFFIC WHEN THEY OBVIOUSLY KNOW THAT THE TRANSMISSION IS A PROBLEM

THIS COMPLAINT IS FOR A 2004 VOLVO XC70. THIS CAR HAS SOME SERIOUS PROBLEMS WITH ITS VARIOUS MODULES. WHEN DRIVING ON A BUSY INTERSTATE HIGHWAY, THE CAR JERKED AS IF THE TRANSMISSION WAS SLIPPING. AFTER THIS A WARNING LIGHT STATING "BRAKE FAILURE; PULL OVER SAFELY" ILLUMINATED. CAR WENT INTO LIMP MODE WHILE ON THE HIGHWAY IN FAST-MOVING TRAFFIC. GOT CAR TO A PARKING LOT AND WAITED ABOUT 30 MINUTES. CAR STARTED AND I WAS ABLE TO DRIVE IT HOME, ALTHOUGH BEING ABOUT 50 MILES AWAY. CAR WENT IN TO LIMP MORE AGAIN DURING DRIVE AND LOST ALL DASH INDICATORS, INCLUDING TURN SIGNALS, SPEEDOMETER AND ODOMETER. LIGHT FOR "CHECK ENGINE" WAS ILLUMINATED. AFTER MECHANIC RESET CODES, HE STATED THAT IT MIGHT BE THE ECM OR TCM. I SENT OFF THE ECM FOR DIAGNOSIS AND IT CAME BACK WITHOUT ANY ERRORS. I THEN SENT OFF THE TCM AND LEARNED THAT IT NEEDED REPAIR. AFTER RECEIVING THE REPAIRED TCM UNIT, WE RE-INSTALLED AND CAR DROVE FOR A COUPLE OF DAYS. I TOOK THE CAR FOR A 6-HOUR ROUND TRIP DRIVE THIS PAST WEEKEND AND HAD ONE INCIDENT OF THE JERKING, BUT WITHOUT ANY OTHER ISSUES. AFTER LETTING THE CAR SIT IN THE DRIVE FOR AROUND 20 MINUTES, I TRIED STARTING IT ONLY TO GET ANOTHER "CHECK ENGINE" LIGHT AND INOPERABLE DASH INDICATORS (SPEEDOMETER, ODOMETER, TURN SIGNALS, ETC.). TOOK THE CAR TO A VOLVO DEALERSHIP TODAY FOR A DIAGNOSIS. THEY STATED THAT THERE WAS NO CONTACT OCCURRING WITH THEIR COMPUTER DIAGNOSTIC SYSTEM. THEY RECOMMENDED A REPLACEMENT OF THE CEM AS A FIRST STEP WITH NO GUARANTEE THAT THE PROBLEM RESIDES IN THE THAT MODULE. THAT PART INSTALLED IS OVER $1,100. THIS IS MY FIFTH VOLVO, AND UNDOUBTEDLY, THE WORST YET. I AM CONSIDERING JUNKING IT AND LEAVING VOLVO IN MY PROVERBIAL REAR VIEW. IT IS ASTOUNDING THAT VOLVO HAS NOT OFFERED A RECALL AS THIS IS CLEARLY A SAFETY HAZARD. PERHAPS IT TAKES PEOPLE DYING FOR CAR COMPANIES TO OWN UP TO FAULTY BUILDING.

TL* THE CONTACT OWNED A 2000 VOLVO S70. WHILE DRIVING 30 MPH, THE VEHICLE WAS INVOLVED IN A SIDE IMPACT COLLISION THAT RESULTED IN A ROLLOVER. THE AIR BAGS DID NOT DEPLOY. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT SUFFERED FROM INTERNAL ORGAN DAMAGE AND SEVERE PAIN. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 143,000.