VOLVO Complaints

WHILE DRIVING ALONG THE INTERSTATE IN SOUTHERN CALIFORNIA, AT ABOUT 70MPH, THE SUNROOF OF MY 2011 VOLVO C30 SPONTANEOUSLY EXPLODED. THERE WAS NO PREVIOUS INDICATION OF ANY FAULTS WITH THE SUNROOF SYSTEM AND IT WAS CLOSED AT THE TIME OF THE EXPLOSION. I WAS NOT DRIVING IN TRAFFIC OR IN THE VICINITY OF LARGE VEHICLES THAT COULD HAVE KICKED UP DEBRIS. I ALSO HAD NOT PASSED UNDER ANY OVERPASSES. FROM MY RESEARCH ONLINE, THERE DOES NOT APPEAR TO BE A RECALL ON ANY VOLVO SUNROOFS. THE LOCAL VOLVO DEALER IN SAN DIEGO HAS TOLD ME THAT THE REPAIR WILL NOT BE COVERED UNDER WARRANTY SINCE THEY COULD NOT DETERMINE THE CAUSE OF THE EXPLOSION. THE OUT OF POCKET REPAIR COSTS ARE ESTIMATED AT $980. IT DOES NOT SEEM THAT THE LOCAL DEALER IS INTERESTED IN INVESTIGATING THIS INCIDENT, BUT THEY DID POINT OUT THAT THEY HAVE SEEN SIMILAR EXPLOSIONS ON OTHER MODEL VOLVO BEFORE.

I WAS DRIVING ON THE FREEWAY IN RUSH HOUR TRAFFIC IN ECO DRIVE MODE WITH THE AUTO START/STOP FUNCTION ENABLED. THE AUTO STOP KICKED IN AND STOPPED MY ENGINE, BUT WHEN I WENT TO PRESS ON THE GAS PEDAL, THE AUTO START DID NOT RESTART MY ENGINE AND THE GAS PEDAL WAS UNRESPONSIVE. NO ALERTS OR WARNINGS POPPED UP - EVERYTHING REMAINED ON (HEADLIGHTS, RADIO, ETC), AND NOTHING APPEARED WRONG EXCEPT FOR THE FACT THAT THE CAR WOULDN'T MOVE/ACCELERATE. I WAS GOING AROUND 1MPH AT THIS POINT, AND PULLED OVER TO THE SHOULDER, PARKED, AND RESTARTED THE ENGINE MANUALLY. I THEN DROVE HOME WITHOUT FURTHER INCIDENT. I BROUGHT IN THE CAR TO THE DEALER THE NEXT DAY. THE RESPONSE WAS THAT THERE WAS NOTHING TO FIX B/C NO CODES SHOWED UP DURING THE DIAGNOSTIC, AND THEY WEREN'T ABLE TO REPLICATE THE ISSUE. THEY DOWNLOADED "SOFTWARE 1 AND 2" AND SAID THAT MIGHT FIX THE PROBLEM BUT THEY DON'T KNOW. THEY SAID CORPORATE DOESN'T TELL THEM WHAT THE SOFTWARE UPDATES DO, BUT IT SEEMED LIKE THE UPDATE MAINLY PERTAINED TO THE RADIO WHICH CLEARLY HAS NOTHING TO DO WITH MY ISSUE. THEY TRIED TO RETURN THE VEHICLE TO ME A WEEK LATER (11/27) AND I REFUSED, AND ASKED THEM TO ESCALATE THE ISSUE B/C I DIDN'T FEEL THE CAR WAS SAFE AND THERE WAS NO RESOLUTION. THEY ASSURED ME THAT CORPORATE'S FIELD TECH SPECIALIST WAS CONSULTING WITH THEM ON THE PHONE AND AGREED THE CAR WAS FINE TO BE RETURNED TO ME B/C THERE WERE NO CODES AND THE ISSUE COULDN'T BE REPLICATED. I SPOKE TO CORPORATE (VOLVO NORTH AMERICA) AND THEY SAID THEY WOULD ESCALATE ON THEIR SIDE BUT HAD NO SPECIFIC DETAILS TO REASSURE ME THE PROBLEM WAS TAKEN CARE OF. I ASKED FOR A FLIGHT COMPUTER TO BE INSTALLED TO LOG THE CAR DATA IN CASE THE ISSUE HAPPENS AGAIN, AND NO ANSWER ON THAT REQUEST SO FAR. I GOT THE CAR BACK TODAY (12/8) B/C THEY DON'T KNOW HOW/WHAT TO FIX. THE DEALER HAS MECHANICS AND NOT THE SOFTWARE ENGINEERS THAT NEED TO LOOK AT THE CAR.

TL* THE CONTACT OWNS A 2005 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, A FUEL ODOR EMITTED FROM THE REAR OF THE VEHICLE AS THE VEHICLE LOST POWER AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO MENTIONED THAT FUEL WAS LEAKING FROM THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT AFTER THE VEHICLE WAS RESTARTED, THE FUEL ODOR RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL LINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 113,000.

I WAS DRIVING DOWN THE INTERSTATE, SUDDENLY I HEARD A LOUD BOOM. I COULD HEAR SOMETHING SLIDING DOWN MY ROOF AND OFF THE BACK OF THE CAR. I DIDN'T KNOW WHAT WAS GOING ON, THEN I HEARD A WIND NOISE ABOVE. I REALIZED THAT MY SUNROOF WAS BROKEN AND GLASS WAS CASCADING DOWN AND FLYING OFF OF MY CAR. IT JUST SPONTANEOUSLY EXPLODED. I PULLED OVER TO LOOK AT THE SUNROOF AND TO SEE IF THERE WAS A ROCK THAT HIT IT OR SOMETHING ELSE. THERE WAS NOTHING THERE EXCEPT FOR A SHATTERED SUNROOF WITH A HUGE HOLE. THE GLASS WAS POINTING UPWARD AS IF IT HAD EXPLODED FROM THE INSIDE.

TL* THE CONTACT OWNS A 2004 VOLVO S60. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL RAIL PRESSURE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

CAR WAS HAVING ISSUES WITH SPEEDOMETER SCREEN AND CENTER CONSOLE SCREENS. SCREEN WOULD BLANK OUT WHEN NAVIGATION SYSTEM WAS IN USE AND VEHICLE WAS MOVING. THIS WOULD HAPPEN TWICE AND SYSTEM WOULD NORMALIZE. SEVERAL WEEKS AGO THIS HAPPENED AND MY HUSBAND AND I SMELLED A WEIRD ODOR AND THEN SMOKE BEGAN BELLOWING OUT CENTER CONSOLE. UNIT WAS TURNED OFF AND DEALER CONTACTED. VEHICLE WAS BROUGHT IN BUT AFTER THREE WEEKS STILL HAS ISSUES. WENT TO PICK UP CAR ON 12/5 ONLY TO FIND VEHICLE WAS HAVING ISSUE WITH RETAINING A FULLY CHARGED BATTERY. WE WERE TOLD AL OF THESE ISSUES ARE DUE TO SOFTWARE UPDATES BUT TO HAVE SPEEDOMETER GO OUT WHILE IN USE AND TO SMOKE IS NOT SAFE

TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE ENGINE STALLED. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 400.

OPENED TRUNK HATCH DOOR TO PUT ITEMS IN TRUNK AND LIFTED DOOR TO THE FULL OPEN POSITION, THE HYDRAULIC ARMS BOTH FAILED AND THE FULL WEIGHT OF THE DOOR FELL DIRECTLY ONTO HEAD CAUSING SEVERE HEAD INJURY WITH RESIDUAL EFFECTS. NO PROBLEMS WITH TRUNK DOOR PRIOR TO THIS.

TL* THE CONTACT OWNS A 2004 VOLVO S60. WHILE DRIVING 65 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO BE DIAGNOSED AT THE DEALER. THE CONTACT WAS INFORMED THAT THE FUEL PRESSURE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V226000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

TL* THE CONTACT OWNS A 2016 (NA) VOLVO VNL. THE CONTACT STATED THAT WHILE GETTING OFF THE TOP BUNK OF THE VEHICLE, THE CONTACT BECAME INJURED AND RECEIVED NERVE DAMAGE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FLOOR OF THE VEHICLE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,500. THE VIN WAS NOT AVAILABLE.