VOLVO Complaints

I PULLED DOWN THE SPARE TIRE IN OUR 2010 XC90 TODAY TO REPAIR A FLAT (I THINK THIS MAY BE THE FIRST TIME WE HAVE HAD TO DO SO). THERE ARE 4 LARGE BURNED AND MELTED AREAS (AS IF IT HAD BEEN ON A GIANT GRILL) ON THE SIDEWALL OF THE SPARE TIRE THAT FACES THE UNDERCARRIAGE WHERE IT IS SUSPENDED UNDERNEATH THE REAR OF THE VEHICLE. I ASSUME THIS IS FROM THE MUFFLER OR SOME OTHER HOT METAL. IN ADDITION TO WONDERING IF THIS IS A FIRE HAZARD, I AM ALSO APPREHENSIVE ABOUT THE INTEGRITY AND SAFETY OF THE SPARE TIRE ONCE IT IS PLACED ON THE CAR. *TR

TL* THE CONTACT OWNS A 2001 VOLVO V70XC. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE HESITATED UNTIL THE ACCELERATOR PEDAL WAS ENGAGED FORCEFULLY. IN ADDITION, THE ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE ELECTRONIC THROTTLE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.

FOR THE PAST TWO MORNINGS MY CAR HAS NO BRAKES WHEN I FIRST START MY CAR, ONCE I HAVE BEEN DRIVING FOR A FEW MINUTES IT'S OKAY, BUT FIRST THING THE PAST TWO MORNINGS I HAVEN'T HAD BRAKES! *TR

TL* THE CONTACT OWNS A 2000 VOLVO S70. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION, THE VEHICLE STALLED ON SEVERAL OCCASIONS WHEN COMING TO A STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP. THE TECHNICIAN STATED THAT THE SOFTWARE NEEDED TO BE UPDATED AND THE CODE WAS SHOWING THAT THE THROTTLE BODY DISPLAYED AN INVALID ERROR CODE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V441000 (VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

FIRST, I GOT A MESSAGE ON THE INSTRUMENT PANEL SAYING "SRS AIRBAG URGENT." A FEW DAYS LATER, THE PANEL STARTED TO INTERMITTENTLY WORK. WHEN IT DOESN'T WORK, I HAVE NO WORKING SPEEDOMETER, FUEL GAUGE, ODOMETER, BLINKERS (ALTHOUGH THEY STILL WORK OUTSIDE THE CAR), OR ANY OTHER LIGHT THAT WOULD NORMALLY BE SHOWN ON THE PANEL. OCCASIONALLY EVERYTHING COMES ON, THEN IT FREEZES, AND EVENTUALLY TURNS BACK OFF. TOOK IT TO SHOP AND THEY TRIED A DIFFERENT PANEL BUT IT HAS TO BE CODED IN AND THE SOFTWARE WAS NOT COMPATIBLE. TOOK IT TO ANOTHER SHOP AND THEY SAID THEY COULD TRY TO SEND IT TO SOMEONE IN CANADA WHO REBUILDS THEM AND RECODES THEM SO THEY CAN BE REINSTALLED, BUT THE MECHANIC SAID TO WAIT UNTIL HE HAS MORE INFORMATION. OBVIOUSLY, THIS IS DANGEROUS FOR ME TO HAVE TO GUESS WHAT SPEED I'M GOING AND TO NOT KNOW HOW MUCH FUEL I HAVE LEFT. BOTH MECHANICS HAVE NOT SEEN THIS IN THIS MODEL BEFORE AND SEEM TO THINK IT IS A FAULTY PANEL. I DON'T KNOW WHAT TO DO. *NOTE: MILEAGE IS ESTIMATED SINCE I CAN NOT ACTUALLY CHECK THE ODOMETER. *TR

MY WIFE'S 2005 VOLVO XC70 PROBLEM IS THAT PERIODICALLY WHEN YOU SHUT OFF THE CAR AND ATTEMPT TO REMOVE THE KEY YOU CAN'T. THE CAR MAKES A NOISE LIKE IT CONTINUES TO RUN FOR SEVERAL MINUTES AND SOMETIMES YOU CAN THEN REMOVE THE KEY. UNFORTUNATELY THIS PROBLEM IS HAPPENING MORE FREQUENTLY. *TR

BROKEN KEY CAN CAUSE VEHICLE KEY SWITCH TO TURN OFF UNEXPECTEDLY WHILE DRIVING. THE FOLLOWING IS MY INTERACTION WITH VOLVO, I HAVE HEARD NOTHING FROM THEM SINCE MARCH. ADVISE HOW AND I WILL SEND YOU A PICTURE OF THIS CONDITION. CUSTOMERCARE WEB FORM - 3/19/2014 7:08 PM RESPONSE BY EMAIL ([XXX]) (03/20/2014 09:09 AM) DEAR DICK, THANK YOU FOR YOUR EMAIL. YOUR COMMENTS HAVE BEEN DOCUMENTED AND I FORWARDED TO OUR HEADQUARTERS IN SWEDEN. OF COURSE THERE'S NO TELLING WHAT WILL BE DONE WITH THIS INFORMATION, BUT I THANK YOU FOR TAKING THE TIME TO WRITE. [XXX] VOLVO CUSTOMER CARE 1-800-458-1552 X [XXX] AUTO-RESPONSE BY (ADMINISTRATOR) (03/19/2014 08:08 PM) THANK YOU FOR CONTACTING VOLVO CARS OF NORTH AMERICA'S CUSTOMER CARE CENTER. OUR TEAM IS LOOKING INTO YOUR EMAIL RIGHT NOW AND WILL RESPOND TO YOU WITHIN 24 HOURS. IF YOU WOULD PREFER TO SPEAK TO A VOLVO REPRESENTATIVE, PLEASE CALL US DURING OUR REGULAR BUSINESS HOURS LISTED BELOW. PLEASE REFER TO THIS ID#140319-000156. THIS WILL HELP US QUICKLY LOCATE AND REVIEW YOUR CORRESPONDENCE. CUSTOMER BY CSS WEB ([XXX]) (03/19/2014 08:08 PM) AFTER THIS VEHICLE'S ENGINE SHUT OFF SEVERAL TIMES WHILE ZIPPING ALONG THE INTERSTATE I RESOLVED TO FIGURE OUT WHY AND FOUND THE FOLLOWING CONDITION WOULD CAUSE IT TO DO SO. I HAVE A NUMBER OF KEYS ON THE KEYRING AND THE SPRING WHICH NORMALLY HOLDS THE KEY OUT STRAIGHT FROM ITS HOLDER IS BROKEN. WHEN THE KEY/HOLDER IS INSERTED BACK SIDE UP AND THEN ROTATED TO THE RUN POSITION THE BODY OF THE HOLDER EVENTUALLY FOLDS HALF WAY IN AGAINST THE COLUMN, WITH THE OTHER KEYS ON THE RING PULLING IT DOWNWARDS. AFTER ENOUGH BUMPS IN THE ROAD THE DOWNWARD FORCE ROTATES THE KEY OUT OF THE RUN POSITION. IF THE KEY/HOLDER IS INSERTED BUTTONS SIDE UP THIS DOES NOT OCCUR. THOUGHT YOU'D LIKE TO KNOW ABOUT THIS SCENARIO BEFORE THE GM LITIGATORS GET WIND OF IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING OUR VOLVO XC-90, THE ENTIRE ELECTRICAL SYSTEM SHUTS DOWN (DASHBOARD DISPLAY, LIGHTING, AC, POWER WINDOWS, POWER DOOR LOCKS, EVERYTHING ELECTRICAL ETC.). ADDITIONALLY, FOR A SPLIT SECOND THE ENGINE/TRANSMISSION JERKS AND/OR STALLS BEFORE RESUMING. THE FIRST TIME THIS HAPPENED WAS IN 2010 AND NEVER OCCURRED AGAIN FOR SEVERAL YEARS. THEN SUDDENLY ON A RECENT TRIP IN AUGUST 2014 THIS HAPPENED REPEATEDLY AND THE ELECTRICAL SYSTEM NEVER RETURNED TO OPERATION DURING THAT TRIP. IN THAT AUGUST 2014 OCCURRENCE WE WERE TRAVELING DOWN NARROW STATE HIGHWAY 1 IN BIG SUR, CALIFORNIA. HAD WE LOST CONTROL OF THE VEHICLE DURING THE JERKING EPISODES WE COULD HAVE GONE OFF THE NARROW ROAD AND DOWN THE STEEP CLIFF SIDE TO OUR DEATHS. THIS PUT OUR FAMILY IN A VERY PERILOUS SITUATION. ADDITIONALLY, SINCE THE ABOVE INCIDENT IN LATE AUGUST 2014 THE VEHICLE HAS EXPERIENCED NUMEROUS OTHER FLASHES/JERKING INCIDENTS WHILE AT HIGHWAY SPEEDS. THIS OCCURRENCE SEEMS TO BE INCREASING. THIS IS A VERY DANGEROUS SITUATION AND NEEDS TO BE ADDRESSED WITH A NATIONAL RE-CALL. *TR

TL* THE CONTACT OWNS A 2007 VOLVO S60. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER RESET THE CODE, BUT THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHO MADE AN ADJUSTMENT TO THE SOFTWARE. THE REMEDY FAILED TO CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 53,835.

SUBMISSION FROM CONSTITUENTS RE 2005 XC70 VOLVO STEERING SHAFT BROKEN. *SMD THE CONSUMER STATED THERE WAS NO COLLISION OR IMPACT THAT COULD HAVE CAUSED THE STEERING SHAFT TO BREAK. HE WAS SIMPLY MAKING A RIGHT TURN, ONTO HIS STREET WHEN THE STEERING STOPPED WORKING. *JB THE TRANSMISSION WAS REPLACED AT A COST OF $4,000. UPDATED 10/01/14. *JB