VOLVO Complaints

TL* THE CONTACT OWNS A 2000 VOLVO S80. THE CONTACT NOTICED A FUEL ODOR INSIDE THE VEHICLE AND THE FUEL GAUGE INDICATOR HAD DRASTICALLY DECREASED. THE CONTACT DISCOVERED AN EXCESSIVE AMOUNT OF FUEL LEAKING ON THE GROUND NEAR THE PASSENGER SIDE REAR TIRE DIRECTLY UNDER THE FUEL TANK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FUEL PUMP FLANGE WAS CRACKED. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 09V483000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.

I AM COMPLAINING ABOUT UNINTENDED ACCELERATION RECENTLY EXPERIENCED WHILE PARKING MY CAR IN A PARKING LOT AND THE MANUFACTURING CANNOT TELL ME IF AND WHEN ANY RECALLS WERE UPDATED ON MY CAR PRIOR TO PURCHASE. THE CAR STARTED ACCELERATING AFTER I REMOVED MY FOOT FROM ACCELERATOR AND STARTED TO BREAK INTO A STOP SO I COULD PARK THE CAR IN THE PARKING LOT. BECAUSE THE CAR LURCHED FORWARD IN FULL THROTTLE IT CAUSED ME TO CRASH INTO THE BRICK BUILDING. THE HIGH VROOM NOISE STARTED AS SOON AS I TURNED INTO THE PARKING SPOT AND STARTED TO BREAK. THE AUTOMATIC BREAKING SYSTEM NEVER ENGAGED WHICH IN THIS MODEL SHOULD HAVE PREVENTED THE CRASH. THE BREAKS WERE OF NO USE SINCE THE HIGH SPEED IN LESS THAN 4 FEET OF THE PARKING SPOT AND WALL. THE CAR IS NEW WITH ONLY ABOUT 1200-1300 MILES AND I AM BEING TOLD THAT IT WAS MY FAULT WHEN I KNOW IT WAS ELECTRONIC FAILURE CONTROLLING THE ACCELERATION. THE DAY BEFORE IN A PARK POSITION ON A SUNNY DAY THE WIPERS WENT ON AUTOMATICALLY AND I HAD TROUBLE MAKING THEM STOP. WEDNESDAY AND THURSDAY PRIOR TO THE ACCIDENT THE SIDE MIRRORS KEPT AUTOMATICALLY ON THEIR OWN MOVE TO A DOWNWARD POSITION MAKING IT DANGEROUS TO DRIVE AND I HAD TO MANUALLY OVERRIDE IT SEVERAL TIMES TO BE IN THE RIGHT POSITION. EVEN WHEN I ADJUSTED THE SIDE MIRRORS THEY WOULD MOVE DOWNWARD WHILE I DROVE FORCING ME TO READJUST THE MIRRORS. IN ADDITION MY FRONT SEAT WOULD GET REPROGRAMMED WHEN I EXITED THE CAR AT LEAST EVERY OTHER TIME I WOULD EXIT. I WAS PLANNING ON TAKING THE CAR INTO THE DEALERSHIP AFTER THE HOLIDAY WEEKEND BUT THE ACCIDENT HAPPENED THAT WEEKEND. PLEASE INVESTIGATE SINCE THE PRIOR ELECTRICAL PROBLEMS COULD BE INDICATORS TO FUTURE PROBLEMS THOUGH THE PROBLEMS WERE INTERMITTENT - WINDSHIELD WIPERS ON WHEN NOT INTENDED, SIDE MIRRORS MOVING WHEN NOT INTENDED AND MY FRONT SEAT REPROGRAMMING WHEN NOT INTENDED. *TR

WHILE DRIVING AT SPEED TACHOMETER DROPPED TO 900 RPM FROM ABOUT 3500 WITH AN 18 WHEELER NOT MORE THAN 6 CAR LENGTHS BEHIND ME, NEEDLESS TO SAY IF IT WEREN'T FOR DIVING ONTO THE SHOULDER AS IS DECELERATED RAPIDLY TO 20 MPH IN A MATTER OF SECONDS I WOULD HAVE BEEN REAR-ENDED WITH MY FAMILY IN THE CAR. THIS IS A KNOWN ISSUE. VOLVO HAS EXTENDED THE WARRANTY ON SOME OF THE ETMS TO 10 YEARS/200,000 MILES. WHEN I CALLED VOLVO TO ASK IF THIS MODEL WAS PART OF THAT EXTENDED WARRANTY THEY TOLD ME THAT IT ONLY COVERED '99-01' AND THAT THEY WOULD NOT REPAIR IT AS " THINGS BREAK WHEN THEY GET OLD", AND THAT I SHOULD DRIVE IT TO THE SHOP FOR DIAGNOSIS, AT MY OWN PERIL. THEY ALSO INFORMED ME IT WOULD TAKE A CLASS ACTION LAWSUIT TO CHANGE THIS. WHY SHOULD IT TAKE A LAWSUIT OR DEATH OF A WHOLE CAR FULL OF PEOPLE TO GET SOMEONE TO TAKE ACCOUNTABILITY FOR USE OF SUBSTANDARD PARTS? I DROVE THE CAR HOME IN "LIMP MODE " AND PARKED IT. TODAY I WENT OUT TO SEE IF IT WOULD RUN AND DRIVE, TO MY AMAZEMENT IT DID, SO I TOOK IT FOR A LITTLE TEST <5 MILES, AND IT DID THE SAME THING AGAIN, THIS TIME I WAS PREPARED. I CHECKED THE CODES AND IT HAD NONE IN THE SYSTEM. CALL ME FOR A FIRST HAND ACCOUNT. [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2008 VOLVO S80. THE CONTACT STATED THAT THERE WAS WATER LEAKING INTO THE VEHICLE FROM THE SUNROOF. AS A RESULT, THERE WAS WATER DAMAGE TO THE FRONT AND REAR FLOORBOARDS AND MOLD WAS PRESENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. ..UPDATED 08-25-14 *BF THE CONSUMER STATED VOLVO ADVISED THEY WOULD NEED TO REMOVE THE INTERIOR TO FULLY CLEAN AND DRY IT. THIS WAS NOT COVERED BY WARRANTY. THE MANUFACTURER DENIED ANY ASSISTANCE. UPDATED 09/2/2014 *JS

2011 VOVLO XC60. CONSUMER WRITES IN REGARDS TO BLIS SYSTEM PROBLEMS. *SMD THE CONSUMER STATED THE VEHICLE HAS BEEN TO THE DEALER FIVE TIMES, TO ADDRESS THE ISSUE. THE CONSUMER BELIEVED IT WAS A SAFETY ISSUE, AS THE LIGHT INDICATORS FLASHED WHEN IN FACT THERE WAS NO VEHICLE IN HIS BLIND SPOT. *JB

LOSS ACCELERATION IN THE VEHICLE ON THE HIGHWAY AT 60 MPH. THE CAR WOULD NOT SPEED UP AND CONTINUE TO SLOW DOWN BUT NEVER CAME TO A FULL STOP. I WAS NOT ABLE TO GO PASS 40 MPH IN THE CAR AND ACCELERATION WAS SLOW. FIRST TIME IT HAPPEN, THE DEALER SAID THROTTLE BODY AND OIL COLLECTION SYSTEM NEEDED TO BE REPLACED. I REPLACED BOTH. IT HAPPENS AGAIN, TOOK IT TO A DIFFERENT PERSON, THE MECHANIC SAID FUEL CONTROL NEEDED TO BE REPLACED. I REPLACED THAT. IT HAPPEN THE THIRD TIME AND TOOK IT TO DEALER AND HE INFORMED ME THE SPARK PLUGS. I REPLACED THAT. NOW, THE PROBLEM IS STILL HAPPENING. *TR

THE CAR REDUCED THE SPEED AND NOW IT STOPPED RUNNING BECAUSE THE ETM IS NOT WORKING. I CONTACTED VOLVO AND THEY SAID THAT THE WARRANTY IS NOT COVERED BECAUSE IT HAS BEEN OVER 10 YEARS. I BOUGHT THIS CAR FROM A PREVIOUS OWNER IN OCTOBER 2013 AND THEREFORE I WAS NOT AWARE OF THE PROBLEM. NOW THEY WANT ME TO PAY APPROXIMATELY $900 TO FIX IT. THEY SAID THE WARRANTY STARTED FROM THE DAY THE FIRST CAR WAS BOUGHT WHICH WAS AUGUST 25, 1999 BUT IN MY OPINION IT SHOULD BE FROM THE FIRST TIME THERE WAS A PROBLEM ENCOUNTERED WITH THE ETM THAT CAUSED VOLVO TO RECALL AND BUY THE CARS BACK. VOLVO MADE APPROXIMATELY 300,000 CARS AND REPAIRED AND BOUGHT BACK AROUND 165,000 CARS. THIS MEANS THAT OTHER PEOPLE ARE ENCOUNTERING THE SAME PROBLEM. I WAS TOLD BY VOLVO THAT THE CAR I CURRENTLY OWN THE SOFTWARE WAS UPDATED IN NORTH CAROLINA. AS I SEE IT THEY NEGLECTED TO CHANGE THE THROTTLE IN THE VEHICLE. THIS IS A BIG SAFETY ISSUE BECAUSE THIS CAR CAN CAUSE MY FAMILY TO GET IN A CAR ACCIDENT. THE REGIONAL MANAGER INDICATED THAT THE CAR COULD NOT BE FIXED AND THAT I HAD TO PAY FOR THE LABOR AND THE PARTS. THEY ARE OFFERING TO GIVE ME A DISCOUNT ON THE REPAIRS BUT I FEEL THEY NEED TO TAKE CARE OF A PROBLEM THAT WAS CAUSED BY THE MANUFACTURER. I UNDERSTAND THAT THE DISCOUNTS FOR LABOR AND PARTS INDICATE THAT VOLVO UNDERSTAND THE SAFETY CONCERNS AND THE PROBLEMS OF THE CAR BUT ALSO THEY NEED TO TAKE CARE OF THE PROBLEM. I ASK TO SPEAK TO THE REGIONAL MANAGER AND I WAS TOLD BY THE CUSTOMER SERVICE REPRESENTATIVE THAT I WAS NOT ALLOWED. I LEFT A MESSAGE TO HIM TO SEE IF WE CAN RESOLVE THIS ISSUE. *TR

TL* THE CONTACT OWNS A 1999 VOLVO S80. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION AND THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 153,000.

WHILE GOING UP A HILL ABOUT 45 MILE PER HOUR THE LIGHTS ON MY DASH AS WELL AS THE RADIO TURNED OFF. I PULLED OVER TURNED THE CAR OFF AND BACK ON ALL THE LIGHTS RETURNED HOWEVER MY GAS GAUGE NO LONGER WORKS AS WELL AS UNLOCKING BACK DOORS AND DOOR TO GAS TANK. THERE ARE MANY COMPLAINTS ABOUT THIS PART I DON'T SEE WHY THERE ARE NO RECALLS THIS IS VERY UNSAFE I COULD'VE EASILY CRASHED DUE TO LOSS OF POWER BREAKS AND THE CAR NOT MAKING IT UP THE HILL. *TR

TL* THE CONTACT OWNS A 2012 VOLVO S60. THE CONTACT STATED THAT THE AIR CONDITIONER UNIT EMITTED AN ABNORMAL CHEMICAL SMELL THAT CAME THROUGH THE VENTS. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED DAILY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS STATED THAT MOLD WAS BUILT UP ON THE EVAPORATOR THAT WAS CONNECTED TO THE AIR CONDITIONER. THE SOFTWARE WAS UPGRADED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 41,000. UPDATED 08/19/14*LJ