VOLVO Complaints

2005 VOLVO XC90. CONSUMER WRITES IN REGARDS TO ENGINE BREAKDOWN. *SMD AN INITIAL INDEPENDENT MECHANIC BELIEVED THE PROBLEM WAS DUE TO A DECLARED DESIGN FLAW BY VOLVO IN THEIR 2005 MODELS. THE MECHANIC ADVISED THE CONSUMER, TO HAVE THE VEHICLE TOWED TO THE DEALER. THE DEALER HAD THE VEHICLE FOR 3 WEEKS AND DETERMINED THE CAUSE OF THE ENGINE BREAK DOWN WAS IN FACT A DESIGN FLAW. CORPORATE VOLVO STATED THE ISSUE WAS NOT PROBLEMATIC ENOUGH FOR THEM TO ISSUE A RECALL, AS PROBLEMS WERE EVALUATED ON A CASE-BY-CASE BASIS. VOLVO INFORMED THE DEALER TO RE-BUILD THE ENGINE, INSTEAD OF REPLACING IT. *JB

I STARTED THE CAR, PLACED THE CAR IN DRIVE GEAR AND IDLED THROUGH THE PARKING LOT TRAFFIC TO THE INTERSECTION BUT THE CAR WOULD NOT ACCELERATE THROUGH THE INTERSECTION THOUGH THE CONDITION RESTORED AFTER I PULLED OVER AND TURNED OFF THE IGNITION AND RESTARTED IT. THEN THE ACCELERATOR FUNCTIONED NORMALLY.HAD A SEMI TRUCK BEEN COMING ALONG, I WOULD NOT BE HERE TO WRITE YOU THIS LETTER. *TR

ON THE APRIL 23, 2014, MY HUSBAND WAS DRIVING AND THE CAR SHOT OUT AT HIGH SPEED HE DIDN'T REALIZE WHAT HAPPENED. ON APRIL 24, 2014, I WAS IN MY DRIVEWAY IN PARK AS I PUT THE CAR IN DRIVE TO SLOWLY ENTER MY GARAGE THE CAR TOOK OFF AT HIGH SPEED TIRES SPUN LEFT TIRE MARKS ON MY PAVEMENT AND I HIT THE BRAKES IN GARAGE NOT TO HIT THE WALL AND LEFT MARKS THERE AS WELL. MY NEIGHBORS WERE RIGHT THERE WITNESSING THIS SCARY EXPERIENCE. I CALLED CORPORATE IMMEDIATELY THEY TOLD ME TO GET IT TO THE DEALER. I CALLED A TOW TRUCK AND THE TOW TRUCK DRIVER TOOK THE KEYS TO SLOWLY DRIVE IT ONTO THE FLATBED AND THE CAR AGAIN TOOK OFF AT HIGH SPEED AND ALMOST FLEW OFF THE TOW TRUCK! ALSO, THE PUSH BUTTON START BUTTON WAS A PROBLEM, EVER SINCE THE VEHICLE WAS LEASED. UPDATED 07/28/14 UPDATED 10/27/2014 *JS

THERE IS A VOLVO RECALL 226 (NHTSA CAMPAIGN #10V190000) TO REPLACE AN INCORRECT FMVSS LABEL THAT SHOWS TIRE PRESSURE OF 33 PSI AND TO REPLACE A PAGE IN THE OWNERS MANUAL THAT SHOWS THE PRESSURE SHOULD BE 35 PSI. THE CORRECT PRESSURE IS 36 PSI. THIS IS INFORMATION IS ALSO CONTAINED IN A LETTER FROM VOLVO TO NHTSA DATED 4 MAY 2010 (10V-190 3 PAGES). ACCORDING TO VOLVO, OUR XC70 (MFD 8/09) IS NOT PART OF THIS RECALL. HOWEVER, THE TIRE PRESSURE ON THE FMVSS LABEL AND LISTED IN THE OWNERS MANUAL MATCH THE INFORMATION IN THE RECALL. SINCE THE INFORMATION ON THE FMVSS LABEL DOES NOT MATCH WHAT IS LISTED IN THE OWNERS MANUAL FOR OUR XC70, VOLVO NEEDS TO 1) INCLUDE OUR XC70 IN THE RECALL OR; 2) ISSUE A NEW RECALL OR; 3) INFORM US HOW THE TWO DIFFERENT PRESSURES (ON THE FMVSS LABEL AND OWNERS MANUAL) ARE CORRECT. *JS

I HAVE A VOVLO 1999 S70 TURBO I HAVEN'T HAD NO MAJOR PROBLEMS OUT OF IT..JUST NORMAL MAINTENANCE UNTIL LATE DEC I GOT IN MY CAR STARTED IT UP IT STARTED WITH NOW PROBLEM BACK OUT OF MY DRIVEWAY PULLED UP INTO ONGOING TRAFFIC I HAD DROVE THIS CAR ALL WEEK NO SIGNS OF ANY PROBLEM WAS COMING NO LIGHTS FLASHING IN THE CAR PANEL SO JUST KNOW THAT YOU HAVE TO BECAREFUL BECAUSE YOU CAN BE ON THE HIGHWAY AND IT WILL NOT GIVE YOU NO SIGNS AS IT DIDN'T ME LUCKILY I WASN'T GOING AS FAST AS SOMEONE ON A HIGHWAY BUT AS SOON AS I THOUGHT I WAS GOING TO GO WITH THE FLOW OF THE TRAFFIC I AM GETTING UP TO ABOUT 35 OUT OF NO WHERE I CAN NOT PUSH ON THE GAS PEDAL TO GET SPEED IT WAS THE OTHER WAY AROUND THE MORE I PUSH ON PEDAL THE MORE IT WOULD SLOW DOWN AND IDLE I WAS CLOSE TO ANOTHER DRIVE WAY SO I JUST LET MY CAR COAST IN THE DRIVE WAY I COULDN'T EVEN PUT ON MY BREAK CAUSE MY CAR HAD DIED SO EVERYTHING KINDA LOCKED UP SO I PUT IT IN NEUTRAL AND LET IT COAST INTO A PARK AND SPACE . ONCE I GOT TO A STOP I LOOK DOWN AND MY ETS LIGHT WAS ON WELL I JUST THOUGHT MAYBE IT WAS ON BECAUSE I WAS LOW OF GAS. SO I WAIT LATER TO GET GAS AND THAT WAS NOT THE CASE I PUT GAS IN THE CAR AND TRY TO START IT IT STARTED FOR A QUICK SECOND I HEARD IT GOING TO DIE SO I QUICKLY PUT MY FOOT ON THE GAS AND IT DIED ALL TOGETHER . SO PLEASE BECAREFUL THERE ARE NO WARRING SIGNS AT ALL I HAD NO PROBLEM EARLIER THAT DAY SO IF POSSIBLE TRY TO GO IN AND MAKE SURE THAT YOU DON'T HAVE AN DEFECT IN YOU ETS OR ETM IT COULD SAVE A LIFE OR MANY LIFE. AND KEEP THE ROADS SAFE I FEEL VOVLO SINCE THEY KNOW OF THESE DEFECTS SHOULD SEND OUT LETTERS TO OWNERS OF THE YR THAT THEY HAD MANY COMPLAINTS TO DO A RECALL IN THE FIRST PLACE TO THOSE THAT COULD BE AFFECTED IT WAS A MANUFACTURE RECALL IN MY CAR HOWEVER I GUESS SINCE MY CAR WAS THE YR AND MODEL AND MAKE BUT IT WAS AN TURBO THEY FELT NO NEED TO BE SAFE AND EXPAND THE RECALL. *JS

MY VOLVO V70 HAS BEEN DYING IMMEDIATELY AFTER STARTING THE ENGINE AND HAS PROGRESSIVELY GOTTEN WORSE OVER THE LAST 6 MONTHS. HAVE HAD TWO TRIPS TO A MECHANIC WHO REPAIRED A FEW PARTS, BUT IT DIDN'T FIX IT. PROBLEM CONTINUES. RECENTLY, WE WERE DRIVING ON THE HIGHWAY AT ABOUT 65 MPH AND THE CAR SPEED DROPPED TO ABOUT 20 MPH AND COULDN'T GO ANY FASTER AND WE HAD TO PULL OVER. THIS IS A MAJOR SAFETY RISK. NOW THE CAR STARTS AND IMMEDIATELY DIES FOR ABOUT 4-5 TIMES BEFORE IT WILL START AND CONTINUE RUNNING. THERE IS A WHIRRING NOISE COMING FROM THE ELECTRONIC THROTTLE WHEN IT DIES IMMEDIATELY. I TOOK IT TO A VOLVO DEALER AND THEY SAID A RECALL FOR A SOFTWARE UPDATE WAS PERFORMED ON MY CAR IN 2006 TO LOWER THE WEAR INSIDE THE THROTTLE. THEN VOLVO ISSUED A SERVICE CAMPAIGN FOR THE ETM WHEN IT FAILS, BUT THE CAMPAIGN LASTED UNTIL 200,000 MILES OR 10 YEARS. SO EVEN THOUGH THE CAR HAS ONLY 94K MILES AND THE RECALL SOFTWARE WAS INSTALLED ONLY 25K MILES AGO, VOLVO WON'T REPLACE A CRITICAL PART TO THE SAFE OPERATION OF THE VEHICLE BECAUSE THE 10 YEARS HAVE PASSED. SO THE DEALER AND VOLVO REFUSED TO REPLACE THIS PART EVEN THOUGH THE ETM ALREADY HAD A RECALL AND SERVICE CAMPAIGN IN THE PAST. 2 ACTIONS TO ADDRESS A DEFECTIVE PART, BUT VOLVO DIDN'T FIX THE PROBLEM AND I HAVE A BAD PART IN MY VOLVO THAT IS UNSAFE. *JS

THE FIRST TIME IT HAPPEN I WAS PULLING OUT OF MY DRIVE WAY. I CAME TO A STOP RIGHT OUTSIDE MY DRIVEWAY WAITING FOR IT TO BE SAFE FOR ME TO PULL OUT IN ON GOING TRAFFIC I PUSH THE GAS PEDAL IT GAVE ME ENOUGH FORCE TO PULL OUT ON THE STREET AS SOON AS I TRY TO GIVE IT MORE PICK UP BUT KINDA IDLE GOT UP TO ABOUT 40 I WOULD SAY BOUT SOON AS I HIT FORTY IT OUT OF NO WHERE IT WOULDN'T LET ME PICK UP OR PRESS ON GAS PEDAL WHEN I WOULD IT WOULD SLOW DOWN SO I TRY TO PUSH HARDER THAT IS WHEN THE CAR DIED SO I QUICKLY PULLED UP ON THE SIDE OF THE ROAD BECAUSE EVERYTHING WAS LOCKING UP GAS IT WOULD NOT LET ME ACCELERATE MY CHECK ENGINE LET FLASH ON AND PUT MY FLASH LIGHTS ON AND SAT FOR A MINUTE TRYING TO FIGURE OUT WHAT WAS GOING ON. I WAITING A FEW SECONDS STARTED THE CAR IT FIRST LET ME ACCELERATE ENOUGH TO COAST BUT IN THE DRIVE WAY. MY ETS LIGHT FLASHES ON BUT DOESN'T SAY ON. SO I THOUGHT MAYBE CAUSE I WAS LOW ON GAS THAT COULD A HAVE BEEN THE PROBLEM I HAVE DROVE THE CAR ALL WEEK NOT A PROBLEM AT ALL. SO LATER THAT NIGHT I FIGURE SINCE THE STREET WOULDN'T BE BUSY I WOULD DRIVE UP PUT SOME GAS IN THERE TO SEE IF THAT WAS THE PROBLEM. GOT IN THE CAR STARTED RIGHT UP WENT TO THE GASSTATION WHICH IS ABOUT 5MINS FROM HERE PULLED UP IN FRONT OF THE PUMP TURNED OFF CAR IT WAS A PREPAID PUMP WENT INSIDE GAVE THEM $8 CAME BACK OUT PUMP THE GAS GOT BACK INTO THE CAR WENT TO START IT NOTHING SO I WANTED I TRIED AGAIN GOT IT STARTED SOON AS I WENT TO PUSH ON THE GAS PEDAL IT DIED THEN I TURN THE KEY BACK AND TRY TO START IT AGAIN MY ETS LIGHT STAYS ON THIS TIME BUT CE LIGHT FLASHES GOES OFF SOME GUY TRIES TO GIVE ME A JUMP I PUSH DOWN ON THE GAS IT DIES. WHEN IT DIED IT KINDA OF SOUND EVERYTHING WAS ABOUT TO BLOW UP IT MADE A WEIRD SOUND LIKE A COMPUTER AS YOU SHUT IT DOWN. .TOOK IT TO A CAR REPAIR 3MTHS HE HAD IT THEN AFTER TRYING ALL THE CODES -THROTTLE BODY IS WHAT HE SAID THE PROBLEM. *TR

I PURCHASED THE XC90 DAME DAY ONCE LEAVING THE DEALERSHIP THERE WAS NO GAS STOP TO PUT GAS IN CAR ONCE FILLED UP CAR WOULD GET OUT OF PARK WAD STUCK THERE FOR 15 MIN TRIED TO TAKE KEY OUT WOULD NOT ALLOW ME TO CALLED DEALER ONCE THE CAR COULD GET TO DEALER THEY GAVE ME ANSWERS AD I HAVE TO PUMP THE BRAKES AND I SHOULD B.FINE I WAS SCARED BUT HAD TO GET HOME TO MY TOWN WENT TO WORK ON THE 25TH OF APRIL 2014 WAS STUCK AT WORK FOR OVER 30 MIN TERRIFIED IM FINANCING THE VEHICLE SINE ITS LATE I WILL HAVE TO CALL THE DEALER AND FINANCE IN THE AM CARS SHOULD NOT B DOIN THIS HAD THE CAR FOR TWO DAYS TOTAL NIGHTMARE ALSO ON DASH IT SAYS ANTI SKID NEEDS SERVICE WITH A YELLOW WARNING SYMBOL ALSO SERVICE ALARM ALSO SHOWED UP WHAT CAN I DO IM A SINGLE MOM NOW I HAVE A VEHICLE THAT I CANT DRIVE I NEED YOUR HELP THEY ALSO WOULDN'T PROVIDE A CAR FAX THEY SAID THEY HAVE A SAFETY RECORD BUT IT ONLY SHOWS WHO OWNED THE CAR AND PURCHASED DATES PLEASE HELP IF I CANT DRIVE I WILL LOSE MY JOB AND EVERYTHING I WORKED HARD FOR I HOPE TO HEAR FROM YOU SOON DEALERSHIPS SHOULD NOT BE ABLE TO RIP OF HARDWORKING PEOPLE THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2007 VOLVO V70. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE SUDDENLY STALLED AND SMOKE EMITTED FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS MOVED TO THE SHOULDER WHERE IT CAUGHT ON FIRE. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

A MESSAGE THAT READ "ABS BRAKE SYSTEM NEEDS SERVICE" CAME ON IN MY 2012 VOLVO C30 TUESDAY, MARCH 18. I CALLED THE SERVICE DEPT OF THE DEALERSHIP - HE SAID HE KNEW WHAT IT WAS AND TO BRING IT IN EITHER THURS OR FRI. I CHOSE FRIDAY MORNING. WEDNESDAY ABOUT 3PM AS I WAS DOWNSHIFTING TO SLOW THEN APPLIED MY BRAKES THERE WAS NO BRAKING ACTION. I WAS ABLE TO PULL INTO THE LEFT TURN LANE TO AVOID RUNNING INTO THE CAR AHEAD OF ME AND THEN THE BRAKES ENGAGED. I PULLED OVER AND CALLED THE DEALERSHIP. THEY SAID BRING IT IN RIGHT THEN. I WAS A BIT FLUSTERED AND SO STUPIDLY DROVE THE CAR INTO DEALERSHIP ABOUT 4 OR 5 MILES AWAY FROM WHERE I WAS. WHEN I PICKED THE CAR THE NEXT MORNING, I ASKED WHAT THE ISSUE WAS. THE SERVICE PERSON SAID THAT SOME COMPONENT OF THE BRAKE CAME APART (I DON'T RECALL IF HE SAID THE NAME OF THE PART) AND THEY PUT A CLAMP ON IT. I ASKED HOW LONG THIS ISSUE HAD BEEN OCCURRING - HE SAID FOR "MORE THAN A YEAR". I'VE SUBSEQUENTLY CALLED THE OWNER OF THE DEALERSHIP AND HE WAS AWARE OF THE ISSUE BUT SAID THERE WAS NO RECALL FROM VOLVO AND HE COULDN'T AFFORD TO REPAIR THE PROBLEM ON ALL THE C30S UNTIL THE ISSUE AROSE AND VOLVO WOULD THEN REIMBURSE HIS DEALERSHIP FOR THE REPAIR. I THEN CALLED VOLVO CUSTOMER CARE APRIL 16TH AND COULD NOT GET A STRAIGHT ANSWER FROM THE PERSON I SPOKE WITH ABOUT WHETHER OR NOT THEY WERE AWARE OF THIS ISSUE. CLEARLY I WILL BE SELLING THIS CAR BUT WANT TO ENSURE THE PUBLIC IS MADE AWARE OF THE POSSIBILITY OF A BRAKE FAILURE ON THE 2012 C30S. UPDATED 5/21/14*CN UPDATED 06/03/2014 *JS