VOLVO Complaints

TL* THE CONTACT OWNS A 2014 VOLVO S60 T6. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING AS THE CONTACT RELEASED THE CRUISE CONTROL FUNCTION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A NEW PROGRAM NEEDED TO BE DOWNLOADED INTO THE CENTRAL COMPUTER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 2,200.

I HAD MY CAR IN FOR SERVICE AT MY LOCAL VOLVO REPAIR SHOP AND ONE OF THE ITEMS I HAD THEM INVESTIGATE WAS A FUEL SMELL. THEY TOLD ME THEY FOUND A CRACK AT FUEL PUMP SENDER RH SIDE. THEY MENTIONED THAT THEY THOUGHT THERE WAS A RECALL FOR THIS SINCE THEY HAVE SEEN IT SEVERAL TIMES BEFORE AND THAT I SHOULD CONTACT MY VOLVO DEALER. I JUST LOOKED ONLINE AND FOUND WHAT THEY WERE TALKING ABOUT BUT IT DOES NOT LIST THE STATE WHERE I PURCHASED THE VEHICLE AND RESIDE? I AM THE ORIGINAL OWNER. THE REPAIR SHOP DID CONTACT A LOCAL DEALER FOR ME AND THE DEALER TOLD THEM THAT THERE WAS NOT A RECALL? I GUESS I WILL CONTACT SOME OTHER LOCAL DEALERS THIS WEEK AND SEE WHAT THEY SAY? SEEMS LIKE COLORADO SHOULD HAVE BEEN ADDED TO THIS RECALL EVERY STATE NEAR US IS PART OF IT. IF I CANT GET THIS REPAIRED UNDER THE RECALL WHAT SHOULD I DO TO MAKE IT HAPPEN? *TR

TL* THE CONTACT OPERATATED A 2012 VOLVO TRACTOR FOR JORDAN CARRIERS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE FUEL INJECTOR CAUSED THE TRUCK TO SHAKE VIGOROUSLY. THE SHAKING WOULD STOP WHEN VEHICLE WAS TRAVELING AT A SPEED OF 35 MPH OR BELOW. THIS FAILURE CONTINUOUSLY OCCURRED. THE VEHICLE HAD NOT BEEN TAKEN TO A DEALER. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATED FAILURE MILEAGE WAS 187,000.

FAILURE TO NOTIFY OWNERS OF A POTENTIALLY DEADLY, KNOWN DEFECTIVE PART THAT RESULTS IN MASSIVE CORROSION OF ELECTRONICS AND CEM CAUSING ENGINE TO QUIT WORKING. ELECTRONICS BEGAN TO QUIT WORKING WHILE TRAVELING. WE TOOK THE CAR INTO A DEALERSHIP SERVICE GARAGE AND TURNED THE IGNITION OFF. THEY WERE UNABLE TO START THE ENGINE, AND COULD NOT FIND THE PROBLEM. THEY CALLED VOLVO WHO TOLD THEM THE V50 HAD A KNOWN DEFECTIVE WATER PUMP THAT CAUSED OTHER PARTS TO CORRODE. VOLVO SECRETLY CHANGED TO A DIFFERENT WATER PUMP IN NEW CARS AFTER DISCOVERING THIS DEFECT : BUT DID NOT NOTIFY OWNERS OR ISSUE A RECALL. THIS PUMP LEAKS WASHER FLUID, DRIPPING ONTO THE MAIN WIRING HARNESS AND CEM MAINFRAME COMPUTER WHICH CONTROLS THE ENGINE, CAUSING THE INABILITY TO START OR SHUT DOWN THE ENGINE, SECURITY ALARM TO ACTIVATE INTERMITTENTLY WITH NO PROVOCATION, DISABLED KEY FOB ENTRY, AND OTHER INTERMITTENT ISSUES RELATED TO ELECTRONICS. THESE PARTS WERE COMPLETELY CORRODED AND FRIED. IF THIS FAILED WHILE DRIVING AND HAD STOPPED THE ENGINE, THE SAME RESULTS WOULD HAVE OCCURRED AS THE GM CHEVROLET IGNITION PROBLEM. WITH NO ENGINE, THE CONTROLS TO POWER BRAKES, POWER STEERING AND AIRBAG DEPLOYMENT WOULD BE INACTIVE. VOLVO COVERED ONLY THE COST OF THE PARTS, BUT LEFT US WITH A $3000 BILL FOR THE LABOR PORTION. THEY TOLD US THAT BECAUSE OF THE CARS AGE AND MILEAGE AND A "LOYALTY" FACTOR, THEY WOULD NOT COVER THE LABOR COSTS. THEY SAID THEY WOULD ONLY COVER LABOR IF THERE WAS A RECALL, WHICH THEY HAVEN'T DONE. WE OWN 2 VOLVO'S AND OUR DAUGHTER PURCHASED A VOLVO ON OUR RECOMMENDATION JUST BEFORE THIS FAILURE. WE ASKED THAT THEY ALSO PICK THE LABOR COSTS REGARDLESS AND THEY REFUSED. THIS COULD LEAD TO A POTENTIAL DEADLY RESULT SIMILAR TO THE GM IGNITION PROBLEM & COVER-UP. *TR

TIRE PRESSURE MONITORING SYSTEM (TPMS) FAILURE WHICH ALMOST RESULTED IN A CRASH AT HIGH SPEED. TPMS AIR STEM BROKE WHILE DRIVING. THE TPMS THEN FELL INTO THE TIRE, LEAVING THE AIR STEM HOLE WIDE OPEN, WHICH RESULTED IN RAPID DEFLATION OF THE TIRE. OPERATOR OF THE VEHICLE WAS ABLE TO BARELY KEEP CONTROL OF THE VEHICLE AND BRING IT SAFELY TO A STOP; TIRE WAS COMPLETELY DESTROYED - NOTHING BUT THE WHEEL RIM WAS LEFT. MECHANIC / RECOVERY PERSONNEL WITH TOW TRUCK SAID IT WAS A MINOR MIRACLE THAT AN ACCIDENT/ CRASH WAS AVOIDED. WHEN REPORTED TO VOLVO, NO SUPPORT OR ACTION TAKEN ON THEIR PART. THEN EXPERIENCED A SECOND TPMS FAILURE APPROXIMATELY 7 MONTHS LATER, WHILE DRIVING THE VEHICLE AT 30 MPH ON THE WAY HOME; TIRE WAS FLAT AND MECHANIC SAID TIRE NEEDED TO BE REPLACED AS IT WAS DRIVEN WHILE DEFLATED. AGAIN REPORTED FAILURE TO VOLVO DEALER, AND THIS TIME THEY DID LISTEN TO MY COMPLAINT AS ANOTHER OWNER REPORTED SAME PROBLEM. VOLVO DETERMINED THAT THE TPMS AIR STEM WAS UNABLE TO WITHSTAND NORMAL DRIVING CONDITIONS, AND BECOMING BRITTLE AND BREAKING, AND SUBSEQUENTLY CAUSING RAPID LOSS OF AIR IN THE TIRE, AND DANGEROUS SITUATION IF FAILURE OCCURRED WHILE DRIVING THE VEHICLE. VOLVO REPLACED ALL FOUR TPMS ON VEHICLE AND REIMBURSED ME FOR THE TIRES THAT WERE DESTROYED BECAUSE OF THE TPMS FAILURES. VOLVO DEALER SENT OUT EMAIL NOTIFYING OWNERS OF ALL US SPEC VOLVO MODEL YEARS 2004 THROUGH MODEL YEAR 2011 (PRODUCTION WEEK 40 CALENDAR YEAR 2010), EXCEPT THE XC90 MODEL, ABOUT THE TPMS PROBLEM AND RECOMMENDED THEY BE CHECKED. I AM SURPRISED AND DISAPPOINTED WITH VOLVO, BECAUSE A TPMS FAILURE AT HIGH SPEED IS VERY LIKELY TO CAUSE AN ACCIDENT AND DEATH. A SAFETY RECALL SHOULD HAVE BEEN DONE BY NOW. *TR

MY DAUGHTER WAS SITTING IN THE BACK SEAT OF THE CAR AND WHEN WE STOPPED TO GET OUT HER DOOR WOULD NOT OPEN. I THOUGHT MAYBE THE CHILD SAFETY LOCK WAS LOCKED SO I WENT ON THE INTERNET TO FIND A REASON FOR THE DOOR NOT ABLE TO OPEN FROM THE INSIDE BUT WOULD OPEN FROM THE OUTSIDE. WHILE RESEARCHING WHAT THE PROBLEM IS I HAVE NOTICED MANY OTHER PEOPLE HAVING THE VERY SAME PROBLEM I AM HAVING. THE SAFETY PROBLEM IN THIS IS IF I WERE TO GET IN A ACCIDENT AND MY DAUGHTER NEEDED TO GET OUT OF THE CAR FROM THAT SIDE SHE WOULD NOT BE ABLE TO. THE PROBLEM APPEARS TO BE A PIECE OF PLASTIC BREAKS LEAVING THE HANDLE FROM THE INSIDE IN-OP. *TR

THE TURN SIGNAL IS SOMEHOW NOT CONNECTED PROPERLY TO THE VEHICLE. EVERY TIME THE DRIVER USES THE TURN SIGNAL, THE BRIGHTS TO THE CAR GO ON. THIS IS VERY DANGEROUS AT NIGHT ESPECIALLY, AS THE DRIVER FLASHES BRIGHTS TO OTHER DRIVERS AS THE TURN SIGNAL GOES ON WITH THE BRIGHTS TO THE CAR. TRIED TO FIX THE ISSUE ONCE, AND THE SAME ISSUE HAPPENED AGAIN ABOUT TWO YEARS LATER. WILL FIX THE PART AGAIN. *TR

WAS STARTING TO ACCELERATE AFTER A RED TRAFFIC LIGHT WHEN THE ENGINE SUDDENLY DIED AND CAR STOPPED RIGHT IN THE MIDDLE OF TRAFFIC. CAR WOULD NOT START AGAIN. BATTERY WAS GOOD, STARTED WORKED GOOD BUT IT SOUNDED LIKE NO GAS WAS GETTING TO THE ENGINE. BEING STUCK IN THE MIDDLE OF TRAFFIC, I WAS PUSHED BY THE CAR BEHIND ME TO A SAFE LOCATION OUT OF TRAFFIC. TOWED CAR TO SHOP AND STILL INVESTIGATING THE FAILURE. *TR

WHILE DRIVING MY 2014 VOLVO XC60, I STOPPED AT A RED LIGHT AND STARTED TO FEEL A VIBRATION IN THE CAR. WHEN THE LIGHT TURNED GREEN, I PRESSED ON THE ACCELERATOR AND A WARNING CAME UP THAT I NEEDED TO EITHER SLOW DOWN OR DOWN SHIFT. I BEGAN TO MOVE TO THE RIGHT LANE AND THEN MY CAR STOPPED. AFTER RECEIVING A TOW TO THE DEALER, I WAS TOLD THAT IT WAS A SOFTWARE PROBLEM THAT CAUSED MY CAR TO NOT DISPLAY AN ACCURATE AMOUNT OF FUEL AND I WAS OUT OF GAS. THEY UPGRADED MY SOFTWARE AND IT FIXED THE PROBLEM, BUT IT WAS NOT A MANDATORY UPGRADE AND WAS NOT MADE AWARE OF IT UNTIL THE PROBLEM. *TR

TRAVELING IN TOWN AT APPR. 45 MPH. CAR WENT INTO LIMP MODE, ETM CHECK LIGHT CAME ON. *TR