VOLVO Complaints

THE METAL BELTS SEPARATED FROM TIRE, A SECOND TIRE EXPERIENCED TREAD SEPARATION, DUNLOP D65 A/S. *YH

I PURCHASED A 2002 VOLVO 2.4T AT THE VOLVO OF CERRITOS IN CALIFORNIA ON MAY 11, 2002. THREE DAYS AFTER I PURCHASED THE VEHICLE, THE CAR BEGAN MAKING A LOUD RATTLING NOISE IN THE MORNINGS.I RECORDED THE NOISE AND TOOK THE CAR IN TO THE VOLVO OF CERRITOS. I SPOKE TO THE SERVICE DEPARTMENT AND EXPLAINED THE PROBLEM MY CAR HAD BEEN EXPERIENCING. AFTER A FEW DAYS THEY CALLED AND TOLD ME THAT THE CAR HAD A DEFECTIVE ALTERNATOR PULLEY. THEY REPLACED THE PART AND RETURNED THE CAR TO ME AFTER SIX DAYS. ON SATURDAY, JUNE 8TH, THE NOISE RETURNED. I CONTACTED THE DEALERSHIP AND WAS INSTRUCTED TO BRING MY CAR IN TO THE SERVICE DEPARTMENT ON MONDAY, JUNE 10TH. I SPOKE TO THE GENERAL MANAGER JAKI WARREN AND EXPLAINED MY SITUATION TO HER AGAIN AND REQUESTED THAT SHE LOOK IN TO GETTING ME A NEW VEHICLE SINCE IT HAD BEEN AT THE SERVICE DEPARTMENT TWO TIMES IN LESS THAN 30 DAYS FOR THE SAME DEFECTIVE REASON. SHE SAID SHE WOULD CONTACT SOMEONE AT THE VOLVO CORPORATION AND GET BACK TO ME. THE GENERAL MANAGER HAS NOT RETURNED MY CALL AS SHE AGREED TO DO SO EARLIER THIS WEEK ON MONDAY. I LEFT THE CAR THERE AND DID NOT RECEIVE A CALL FROM THE SERVICE DEPARTMENT REGARDING THE STATUS OF MY CAR UNTIL 3 1/2 DAYS LATER, THURSDAY, 3:00PM.THE SERVICE DIRECTOR STATED HE HAD NOT BEEN ABLE TO HEAR THE NOISE BUT HAD ORDERED SOME PARTS FOR WHAT HE "THOUGHT" THE PROBLEM MIGHT BE. I FOUND THIS HARD TO BELIEVE BEING THAT I HAD HEARD THE NOISE ON SATURDAY, SUNDAY, AND MONDAY. TODAY HE CALLS ME AT 5:00PM AND TELLS ME THAT HE REPLACED THE POWER STEERING PUMP! HE SAID HE HEARD THE NOISE, YET IT WAS NOT AS LOUD AS THE FIRST TIME. THEY "THOUGHT" THAT THE POWER STEERING PUMP WAS CAUSING THE PROBLEM THIS TIME! THIS IS ABSOLUTELY ABSURD! MY FAMILY'S AND MY SAFETY IS AT RISK. YET THIS MATTER SEEMS TO BE GIVEN NO SENSE OF URGENCY. I SHOULD NOT HAVE TO BE EXPERIENCING THIS PROBLEM WITH A NEW 2002 VEHICLE UNDER 300 MILES.*AK

BRAKES FAILED ON MAY 17. DEALER COULD NOT FIND PROBLEM. BRAKES FAILED ON MAY 28. DEALER REPLACED MASTER CYLINDER AND WHEEL CYLINDER. BRAKE WARNING LIGHT AGAIN ON 6/12/2002. *AK

CONSUMER STATES DURING SOME DAYLIGHT HOURS, IT IS IMPOSSIBLE TO READ THE NUMBERS ON THE DASH DUE TO A SHADOW THAT IS CAST BY THE HOOD, THERE IS NO ILLUMINATION TO COMPENSATE FOR THE SHADOW. *SLC

THE CONSUMER WAS CONCERNED ABOUT THE REFLECTION OF THE DASHBOARD ON TO THE WINDSHIELD WHICH CREATES A SIGNIFICANT DISTRACTION WHILE DRIVING. *YH

VEHICLE IS EXPERIENCEING PREMATURE STEER TIRE WEAR. THE TIRE SHOP WOULD NOT WARRANTY THE TIRES BECAUSE OF POSSIBLE FRONT END ALIGNMENT PROBLEMS. AFTER HAVING THE ALIGNMENT SHOP INSPECT VEHICLE, IT WAS DETERMINED THAT IT WAS A STEER TIRE PROBLEM. AN ENGINEER ADVISED CONSUMER TO HAVE THE LEAF SPRING AND SUPPORTS EXTENDED ABOUT A FOOT. *JG

CONSUMER EXPLAINS THE AUTO SHIFT ON VEHICLE CHANGES ON IT'S OWN. VEHICLE HAS BEEN TO SEVERAL REPAIR SHOPS BUT TO NO AVAIL. LOOSE CONNECTIONS IN THE TRANSMISSION HAVE BEEN REPLACED NUMEROUS TIMES. A SPEED SENSING MODULE WAS ALSO REPLACED ON THE TRANSMISSION. *JG

ARM OF ACCELERATOR PEDAL BROKE WHEN HITTING PAD. REPLACED PART TWICE, PROBLEM REOCCURRED. *AK. CONSUMER STATED FAILURE RESULTED IN SUDDEN ACCELERATION. *JB

WHILE DRIVING TO WORK I HEARD A CLUNKING SOUND COMING FROM MY STEERING WHEEL AS I WAS GOING OVER THE FREEWAY OVERPASS THE STEERING WHEEL STUCK, I YANKED ON IT AS HARD AS I COULD UNTIL IT MOVED. I GOT OFF THE FREEWAY IMMEDIATELY AND PULLED OVER. I WAS SCARED AND CRYING, I SAT THERE TURNING THE STEERING WHEEL ABOUT 15 MINUTES. I CONTINUED VERY SLOW TO WORK APPROX. ANOTHER 10 MILES MAKING SURE THAT WHEN I HAD TO TURN I DID IT VERY SLOWLY. I CALLED EXCLUSIVELY VOLVO INFORMED THEM OF WHAT HAD OCCURRED AND I WANTED MY CAR TOWED IN TO BE CHECKED. I CONTACTED MY HUSBAND INFORMED HIM OF WHAT HAPPENED AND HE DECIDED THAR INSTEAD OF TOWING THE CAR HE WOULD COME AND GET THE CAR SINCE THE DEALER WASN'T THAT FAR. LATER THAT MORNING THE SERVICE MANAGER CALLED AND SAID " THE BOLT CAME OFF THE AIR BAG" AND INFORMED ME OF THE APPROX. COST. I COULD NOT BELIEVE THAT THEY WOULD CHARGE ME ANYTHING, IT WAS NOTHING THAT I DID TO CAUSE THE BOLT TO COME LOOSE. FRED HAD NO ANSWERS AS TO WHY THIS OCCURRED, HE DID AGREE THAT THIS WAS SOMETHING THAT SHOULD NOT OF HAPPENED YET HE WAS NOT CONCERNED ABOUT MY SAFETY OR THE PUBLICS SAFETY. I TOLD HIM TO FIX MY CAR AND SAVE ALL AND ANY PARTS NO MATTER HOW BIG OR SMALL. I CONTACTED MR. ROJAS THE GENERAL MANAGER OF THE SERVICE DEPT. AND EXPLAINED THE SITUATION TO HIM, HE HAD NO ANSWERS AS TO WHAT COULD OF HAPPENED AND HE AS FRED OFFERED NO INDICATION THAT THEY WOULD TAKE ANY MEASURES TO TRY AND FIND OUT. WHEN I PICKED UP MY CAR I ASKED FRED EXACTLY WHAT WAS DONE AND WHERE WAS THE PARTS, HE INFORMED ME THAT THEY SCREWED THE SAME BOLT BACK ON AND DUSTED OFF THE AIR BAG. I TOLD HIM THAT WAS UNACCEPTABLE BECAUSE THE BOLT CAME OFF FOR A REASON, ALL THE HARDWARE INCLUDING THE AIR BAG SHOULD OF BEEN CHANGED AND THE SITUATION LOOKED INTO, FRED'S RESPONSE WAS, "IT'S JUST LIKE IF THE BOLT CAME OFF YOUR LICENSE PLATE WE WOULD PUT IT BACK ON." I RESPONDED, MY ENTIRE LICENSE PLATE CAN FALL OFF AND IT WOULD NOT ENDANGER MY LIFE OR THE PUBLICS.*AK

THE DRIVER SIDE WINDOW SHATTERED.*YD THE BRAKES SQUEAKED, THERE WAS A NOISE COMING FROM THE FRONT OF THE VEHICLE, THE ENGINE RACED WHEN THE TRUCK WAS IN NEUTRAL, THE TRANSMISSION JUMPED IN AND OUT OF GEAR, THE GAUGES ON THE LCD DISPLAY WERE ACTING ERRACTICALLY.*JB