WESTERN STAR Complaints

We ordered a Western Star WITHOUT collision mitigation and when we got the truck it had a WABCO CMS. We have had nothing but problems of hard breaking on overpasses and bridges and false readings of cars on the other side of highway. The truck has been in FYDA Freightliner for about a month total and they "can't find anything wrong". Their suggestion was us to remove a bullguard and drive a few runs without it. The truck is inconsistent with it's safety feature, which again we have complained about since day ONE since we didn't want it to begin with.

The contact was driving the company's vehicle which was a 2018 Western Star 4700. The contact stated that while driving approximately 40 mph at a curve and suddenly the front passenger tire began to wobble. The contact lost control of the vehicle's steering ability. The contact stated the vehicle began to lose complete control and then flipped over to the right side. The air bags did not deploy. The contact had injuries to their shoulder and medical attention was not needed. A police report was filed. The vehicle was towed. The vehicle had not been deemed totaled. The contact stated they were told by the owner of the vehicle that the dealer was made aware of the failure, however, the diagnosis was unknown. The manufacturer was not made aware of the failure. The approximate failure mileage was 247,000.

The contact owns a 2020 Western Star 5700. The contact stated that while driving approximately 75 MPH, the anti-collision system erroneously activated causing the commercial truck to abruptly stop while driving on the freeway. During the failure, there were no other vehicles or objects nearby to cause the system to be activated. The contact indicated that the failure had occurred on several occasions. The vehicle was taken to the local dealer who realigned the sensors however, the failure recurred. No further information was available. The manufacturer was notified of the failure. The failure mileage was 3,000.

I was driving my dump truck on highway 99 in Washington county, North Carolina carrying a load of milling when the front driver side tire blew out causing me to lose control and end up in a deep ditch on the opposite side of the road. Luckily there was know one traveling in that direction. My dump truck was totaled.

Center pin in front leaf springs is not long enough to enter hole in front axle which, keeps them from moving side to side and front to rear. This caused axle to move front and back egg shaping the spacers and causing u bolts to loosen. This could have been catastrophic if it had not been caught by mechanic after I noticed something not being right. The front axle could have folded under the weight of the truck had I had to apply the brakes hard to stop which could have caused a terrible accident. This has kept me in the shop for over a week. Now I have a huge bill and a truck note to pay because of negligence on behalf of western star trucks.There are other trucks that have experienced this same problem and no cure found from western star not to mention how many truck are on the highway right now with the same issue like a ticking time bomb. They have denied responsibility for this but, the truck came from their factory this way and the new springs had the the same size center pin so, the mechanic had to find longer center pins that would actually go down into the axle. I have some pictures and crows truck center in Memphis did the work and we have kept all of the old parts. The mechanic notated his findings on the invoice.

TL* THE CONTACT OWNS A 2019 WESTERN STAR 4900SB. WHILE THE VEHICLE WAS STOPPED ON AN INCLINE AND ATTEMPTING TO SET THE PARKING/EMERGENCY BRAKE, THE DRIVER HAD TO REMOVE HIS FOOT FROM THE BRAKE PEDAL. AS A RESULT, THE VEHICLE ROLLED BACKWARDS. THE CONTACT INDICATED THAT THE ONLY WAY TO ACTIVATE THE PARKING/EMERGENCY BRAKE WAS TO REMOVE HIS FOOT FROM THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO FREIGHTLINER NORTHWEST (13232 CASE RD SW, OYMPIA, WA), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 600.

TL* THE CONTACT OWNS A 2019 WESTERN STAR 5700. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS CLEANING THE RIMS AND NOTICED THAT THE LUG NUTS WERE LOOSE ON THE INNER TIRES. IN ADDITION, ALL THE VALVES WERE DETACHED FROM ALL FOUR INNER TIRES. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE LUG NUTS WERE NOT TIGHTENED PROPERLY, WHICH CAUSED THEM TO LOOSEN. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V353000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

VIDEO ON YOUTUBE. HEADLIGHT CIRCUITRY SHORTED OUT. ADAPTIVE HEADLIGHTS NEED REPLACING ON MY 2011 LINCOLN MKS @ UNSAFE TO DRIVE AT NIGHT WITH MINIMAL LIGHTING. CAR WAS PARKED ST MY RESIDENCE.

THERE IS BINDING ON STEERING WHEEL DURING THE STATIC STEERING OF THE TRUCK ON THE PAVEMENT AT STATIONARY POSITION. THE PROBLEM IS WORSE WHEN TUCK IS LOADED, OR HAS A FRONT ATTACHMENT, SUCH AS OUR SNOW-PLOWS. THE SITUATION CAUSES CONCERN TO OPERATORS WHEN THEY ARE PARKING AND OR MOVING IN WITHIN THE YARD.

TL* THE CONTACT OWNS A 2011 WESTERN STAR 4900 TRUCK. THE CONTACT STATED THAT THE CABIN DESIGN WAS DEFECTIVE AND CAUSED REGEN FUMES TO PENETRATE INSIDE THE TRUCK. THE CONTACT SUFFERED HEADACHES, NAUSEA, EYE IRRITATION, AND DIS-ORIENTATION WHILE DRIVING DUE TO THE FUMES. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.