WORKHORSE Complaints

TL* THE CONTACT OWNS A 2008 WORKHORSE W22 CHASSIS. THE CONTACT STATED WHILE EXITING A PARKING LOT AT LOW SPEEDS, THE BRAKES WERE DEPRESSED AND THE PEDAL FELL INTO THE FLOORBOARD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THEY ADVISED THAT THE HYDRAULIC FLUID HAD OVERHEATED AND LEAKED OUT OF THE VEHICLE. THE DEALER ALSO ADVISED THAT IT WOULD TAKE APPROXIMATELY FIVE DAYS BEFORE THE PARTS NEEDED TO REPAIR THE VEHICLE WOULD ARRIVE. INSTEAD, THE REPAIRS WERE PERFORMED WITH THE SAME DEFECTIVE PARTS THAT WERE INITIALLY ON THE VEHICLE. THE DEALER ADVISED THAT THE NEW CALIPERS WERE NOT YET AVAILABLE TO INSTALL ON THE VEHICLE. THE CONTACT STATED HE WOULD NO LONGER OPERATE THE VEHICLE UNTIL REPAIRS WERE COMPLETED DUE TO THE NATURE OF THE FAILURE. THE CONTACT DID NOT FEEL SAFE DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. THE CURRENT MILEAGE WAS APPROXIMATELY 11,000.

TL*THE CONTACT OWNS A 2004 HOLIDAY RAMBLER RV EQUIPPED WITH A 2004 WORKHORSE CHASSIS W22. WHILE THE CONTACT WAS DRIVING IN RAINY WEATHER CONDITIONS APPROXIMATELY 30 MPH, THE BRAKES WERE ENGAGED AND THE ANTI-LOCK BRAKE SYSTEM WARNING LIGHT ILLUMINATED. THE BRAKES BECAME SPONGY AND TRAVELED TO THE FLOOR WITHOUT RESISTANCE. THERE WAS A BURNING BRAKE ODOR OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE FAILURE WAS CONTRIBUTED TO THE ABS SENSOR. THE WORKHORSE MANUFACTURER WAS NOTIFIED AND THEY REFUSED TO REPAIR THE RELATED DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 09V110000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER STATED THAT THE FAILURE WAS DUE TO NORMAL WEAR AND TEAR. THE CONTACT STATED THAT ON JUNE 11, 2007 THE VEHICLE THE CALIPERS, FRONT AND REAR BRAKE PADS, AND BRAKE LINE HOSES WERE REPLACED. THE FOUR ROTORS WERE ALSO TURNED. THE TOTAL REPAIR COST WAS $3,005.23. IN ADDITION, THE ABS SENSOR WAS PREVIOUSLY REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 20,238.

TL*THE CONTACT OWNS A 2001 WINNEBAGO ITASCA SUN CRUISER MODEL 32V WITH A 2001 WORKHORSE P30 CHASSIS. THE CONTACT STATED THAT WHEN THE VEHICLE WAS SHIFTED INTO PARK, IT WOULD NOT ENGAGE INTO PARK GEAR AND IT WOULD ROLL AWAY. OCCASIONALLY, THE STEERING WHEEL WOULD LOCK AND WHEN HE SHIFTED INTO DRIVE FROM PARK, IT WOULD NOT RELEASE AND MADE IT IMPOSSIBLE TO DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER EIGHT TIMES AND REPAIRED BUT THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS IN THE DEALERS POSSESSION WHEN THE COMPLAINT WAS FILED. THE CONTACT CALLED THE MANUFACTURER BUT WAS UNABLE TO SPEAK WITH ANYONE. THE CURRENT MILEAGE WAS APPROXIMATELY 33,000. THE FAILURE MILEAGE WAS 27,241.

TL*THE CONTACT OWNS A 2006 WORKHORSE W22. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN ID NUMBER: 09V110000, SERVICE BRAKES HYDRAULIC IN DECEMBER 2009 AND IN APRIL 2010. SHE STATED THAT WORKHORSE INFORMED HER THAT THEY DO NOT MAIL RECALL NOTICES. THE CONTACT WAS ADVISED TO CALL NHTSA SO THAT THEY COULD FORCE THE DEALER TO PERFORM THE RECALL REPAIRS. THE CONTACT STATED THAT THE BRAKES FAILED FOUR TIMES AND SHE DOES NOT FEEL SAFE DRIVING THE VEHICLE. THE VEHICLE WAS BEING REPAIRED BY THE DEALER WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. THE CURRENT MILEAGE WAS APPROXIMATELY 33,000 WHEN THE COMPLAINT WAS FILED. THE VIN WAS UNKNOWN.

TL* THE CONTACT OWNS A 2002 WORKHORSE W22 RV. THE CONTACT STATED HIS VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 09V110000 (SERVICE BRAKES, HYDRAULIC). BOTH THE DEALER AND MANUFACTURER ADVISED THE PARTS NEEDED TO MAKE THE REPAIR WERE NOT AVAILABLE AND COULD NOT PROVIDE AN ESTIMATED TIME OF AVAILABILITY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THE RECALL LETTER WAS RECEIVED ONE YEAR AGO AND THE PARTS WERE STILL NOT AVAILABLE AFTER ONE YEAR. THE FAILURE MILEAGE WAS 14,179 AND THE CURRENT MILEAGE WAS 14,699.

TL* THE CONTACT OWNS 2003 FOREST RIVER WINDSONG RV ON A 2003 WORK HORSE CHASSIS. THE CONTACT STATED WHILE DRIVING AT 55 MPH, THE W22FRONT BRAKES BEGAN SMOKING. THE CONTACT MOVED OFF THE ROADWAY TO ALLOW THE BRAKES TIME TO COOL. THE MANUFACTURER ADVISED THEY WERE AWARE OF THE FAILURE AND WERE WORKING ON A REMEDY TO CORRECT THE FAILURE. THERE WAS AN OPEN RECALL ON THE VEHICLE (09V110000: SERVICE BRAKES, HYDRAULIC) YET THERE WAS NOT A REPAIR AVAILABLE TO CORRECT THE FAILURE. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD POTENTIALLY CAUSE A CRASH. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,000 AND THE CURRENT WAS UNKNOWN. UPDATED 10/28/10. *LJ UPDATED 10/28/10

TL* THE CONTACT OWNS A 2004 CRUISE MASTER GEORGIE BOY EQUIPPED WITH A WORKHORSE CHASSIS W22. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH, APPROACHING A COMPLETE STOP THE ANTI-LOCK BRAKE SYSTEM WARNING LIGHT ILLUMINATED. SUDDENLY, DURING BRAKING THE BRAKE PEDAL BECAME SPONGY AND TRAVELED TO THE FLOOR WITHOUT RESISTANCE. THE CONTACT BEGAN TO PUMP THE BRAKE PEDAL NUMEROUS TIMES BEFORE THE BRAKE PEDAL RELEASED TO NORMAL POSITION. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND INSPECTED. THE CONTACT DETECTED THE MASTER CYLINDER EXHIBITED BRAKE FLUID LEAKAGE. THE CONTACT DISPENSED BRAKE FLUID INTO THE MASTER CYLINDER RESERVOIR AND RESUMED OPERATION. ALSO, ON A SEPARATE OCCASION THE BRAKE CALIPERS LOCKED UP WITHOUT WARNING. THE MANUFACTURER WAS NOTIFIED OF THE DEFECTS AND THEY ACCEPTED THE FINANCIAL RESPONSIBILITY FOR REPLACEMENT OF THE BRAKE CALIPERS AND ABS SENSOR. THE VEHICLE WAS REPAIRED AND THE FAILURES CONTINUED. THE VEHICLE WAS BEING DIAGNOSED AT THE TIME OF THE COMPLAINT. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 09V110000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE RECALL PART HAD BEEN UNAVAILABLE FOR OVER ONE YEAR. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

TL*THE CONTACT OWNS A 2004 DAMON INTRUDER RV EQUIPPED WITH A 2004 WORKHORSE CHASSIS W22. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE BRAKES WERE ENGAGED; THE FRONT BRAKES BEGAN TO VIBRATE AND THE REAR BRAKES WERE DRAGGING EMITTING A STRONG BURNING ODOR. SUDDENLY, THE VEHICLE WAS DRIVEN ONTO THE EMERGENCY LANE AND THE ENGINE WAS TURNED OFF. THE CONTACT RESTARTED THE VEHICLE AFTER TWO HOURS SO THAT THE BRAKES COULD COOL DOWN. THE FAILURE OCCURRED APPROXIMATELY 10 TIMES AND CONTINUED TO OCCUR. THERE WAS A RECALL ASSOCIATED TO THE NHTSA CAMPAIGN ID NUMBER 09V225000 (SERVICE BRAKES, HYDRAULIC). THE AUTHORIZED DEALER WAS NOTIFIED AND THE PART WAS UNAVAILABLE. THE MANUFACTURER HAD NOT INFORMED THE DEALER REGARDING THE RECALL PART AVAILABILITY. THE CONTACT HAD CONCERN OF THE UNCERTAINTY OF WHEN THE PART WOULD BE AVAILABLE AND THE SAFETY ISSUE ADDRESSED IN THE RECALL. THE FAILURE MILEAGE WAS 14,000. UPDATED EVOQ 07/30/10*JB

TL*THE CONTACT OWNS A 2003 WORKHORSE W22. THE CONTACT STATED THAT SHE CALLED THE DEALER TO MAKE AN APPOINTMENT REGARDING NHTSA CAMPAIGN ID NUMBER: 09V110000 SERVICE BRAKES HYDRAULIC. SHE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THEY DID NOT OFFER HER ANY TIME FRAME AND STATED THAT THEY WOULD NOTIFY HER BY MAIL WHEN SHE SHOULD BRING THE VEHICLE IN TO BE REPAIRED. THE FIRST RECALL NOTICE WAS RECEIVED IN MAY 2009. SHE HAS RECEIVED TWO ADDITIONAL IDENTICAL RECALL NOTICES; HOWEVER, THE PARTS ARE NOT AVAILABLE. THE CONTACT HAS EXPERIENCED BRAKE FAILURE SINCE THE RECALL NOTICES WERE RECEIVED. THE FAILURE AND CURRENT MILEAGES WERE 22,000.

TL*THE CONTACT OWNS A 2003 WORKHORSE W22 CHASSIS WITH 24,000 MILES. THE CONTACT RECEIVED RECALL NOTICE 09V110000 SERVICE BRAKES, HYDRAULIC. THE RECALL REPAIR WAS PERFORMED ON THE FRONT BRAKES; HOWEVER, THE FAILURE HAS RECURRED ON THE FRONT AND REAR BRAKES. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE THE VEHICLE REPAIRED BECAUSE OF THE DIAGNOSTIC FEE.