YAMAHA Complaints

MY COMPLAINT IS REGARDING NHTSA CAMPAIGN NUMBER 03V309000. THE RECALL WAS INITIATED ON 8/22/2003, AND I WAS MADE AWARE OF IT ON 8/31/2003. I HAVE CONTACTED NUMEROUS DEALERS IN MY AREA SINCE THEN, NONE OF WHICH HAVE HAD THE ABILITY TO PERFORM THE RECALL WORK. 6 MONTHS LATER, I AM STILL NOWHERE NEAR BEING SCHEDULED TO HAVE THE RECALL WORK DONE, WITH NO ETA AS TO RECALL WORK COMPLETION. I AM INTERESTED IN UNDERSTANDING THE NATURE OF THE MANUFACTURER'S INABILITY TO PERFORM THE RECALL WORK. THE VEHICLE IS STILL BEING PAID FOR, ALONG WITH INSURANCE. MANY OWNERS I KNOW (THOUSANDS, ACTUALLY - VIA A WEBSITE THAT I FREQUENT) ARE FILING A CLASS ACTION LAWSUIT AGAINST THE MANUFACTURER. I JUST WANT MY VEHICLE FIXED, AND A REASONABLE WARRANTY APPLIED TO THE WORK REQUIRED TO MEET THE SAFETY STANDARDS OUTLINE IN THE COMPLAINT ABOVE. THANK YOU.*AK

I PURCHASED A 2002 YAMAHA ROAD STAR WARRIOR NEW. I LEARNED OF A RECALL WELL OVER A MONTH AGO. THE RECALL SAYS THE BIKE IS UNSAFE, DO NOT RIDE THE UNTIL REPAIRED. THE REPAIR PARTS ARE ON BACK-ORDER AND THE DEALER HAS NO ESTIMATED DATE FOR PARTS DELIVERY. THEY SAID THE SITUATION IS OUT OF THEIR CONTROL AND SUGGESTED I CALL YAMAHA CORP. I HAVE BEEN WAITING PATIENTLY. RIDING SEASON IS NOW HERE ! I WANT MY BIKE FIXED ! *AK

I HAVE A 2003 YAMAHA ROADSTAR SILVERADO VIN # [XXX] INVOLVED IN THE TRANSMISSION RECALL. THIS BIKE HAS BEEN UNABLE TO BE RIDEN AND YAMAHA CANNOT TELL ME WHEN THEY WILL BE RECEIVING ANY PARTS. I CALLED MY DEALER TODAY AND THE HAVE NOT RECEIVED ANY PARTS FOR OVER 4 WEEKS. PLEASE HELP ME RESOLVE THIS ISSUE.I HAVE NOT BEEN ABLE TO USE MY VEHICLE FOR OVER 2 MONTHS AND THEY HAVE KNOWN OF THIS PROBLEM LONG BEFORE.*AK UPDATED 07/30/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TO WHO THIS MAY CONCERN, ABOUT 2 MONTHS AGO I PURCHASE A BRAND NEW 2003 YAMAHA R1 AND RECENTLY FOUND THAT WHEN THE VEHICLE IS RIDDEN OVER 75 MPH THE BIKE GOES INTO A HEADSHAKE, WHICH CAN LEAD INTO A VIOLENT WOBBLE AND THE RIDER CAN BE EJECTED VISIOUSLY OFF THE BIKE WHICH IS AN HUGE SAFETY CONCERN. AFTER TALKING TO VARIOUS YAMAHA DEALERS, THEIR RESPONSE WAS VERY SUPRISING. THEY WERE QUITE AWARE OF THIS ISSUE ON THE 2003 R1 AND SOME STATED THAT SUCH PROBLEM CAN BE CORRECTED WITH A $300 STEERING DAMPENER/ STABILIZER PURCHASED AND INSTALLED. THEN ONE YAMAHA REP STATES THAT SAID PROBLEM WAS CORRECTED ON THE 2004 R1 MODEL WHILE THE OTHERS SUGGESTED YAMAHA SHOULD SEND OUT A RECALL ON THE 03'S TO GET A STABLIZER INSTALLED. WHEN SUSUKI (THE BIKE I WAS LOOKING AT FIRST GSXR1000R) I FOUND OUT THEY HAD THE SAME PROBLEM, A DAMPNER WAS INSTALLED ON THEIR MODELS FAST, NO QUESTIONS ASKED. I FEEL I SHOULD NOT HAVE TO SPEND OVER $10,000.00 AND HAVE TO TURN AROUND AND SPEND ANOTHER $300 ON AN ACCESSORY TO INSURE COMSUMER SAFTEY. CAN SOMEONE PLEASE HELP ME WITH THIS? MY NUMER IS 678-480-7992 THANK YOU .*AK

THE CONSUMER RECEIVED A RECALL NOTICED (NHTSA 03-V-309-000) REGARDING THE REPLACEMENT OF MANUAL TRANSMISSION GEARS AND SHAFTS. THERE ARE NOT PARTS AVAILABLE TO REPAIR THE MOTORCYCLE. *NM THE CONSUMER WAS GIVEN AN APPOINTMENT FOR APRIL 12 (10 WEEKS AWAY) FOR A POTENTIALLY FATAL DEFECT. *NM

THE CONSUMER CONTACTED THE DEALER ABOUT RECALL# 03V3090000 SUBJECT: REAR WHEEL LOCK UP. THE DEALER INDICATED THE PARTS WERE NOT AVAILABLE AND THERE IS NO INFORMATION ON WHEN THE PARTS WILL BE AVAILABLE. *NM *MR

THE CONSUMER CONTACTED THE DEALER WHO STATED THAT THE PARTS TO PERFORM THE RECALL WERE ON NATIONAL BACK ORDER. NO DATE WAS PROVIDED BY THE MANUFACTURER AS TO WHEN THE PARTS WOULD BECOME AVAILABLE. RECALL# 03V309000 SUBJECT: REAR WHEEL LOCK UP. *NM *SC

THE BIKE HAD A BROKEN RETAINING CIRCLIP WHICH CAN CAUSE THE REAR WHEEL TO LOCK UP. THIS CAN CAUSE A CRASH. THIS VEHICLE IS ON RE-CALL BUT THE PARTS ARE NOT AVAILABLE. THE DEALERSHIP IS NOT SCHEDULING REPAIRS UNTIL PARTS ARE AVAILABLE AND WILL NOT NOTIFY CONSUMERS. *JB *SC

CONSUMER RECEIVE A RECALL NOTICE CONCERNING TRANSMISSION FAILURE. HOWEVER, NO PARTS WERE AVAILABLE. YAMAHA, US 6555, KATELLA AVENUE, CYPRESS, CA 90630. 1800-962-7926. SERVICE MANAGER SARAH. *AK

CONSUMER RECEIVED NHTSA RECALL 03V309000 CONCERNING TRANSMISSION FAILURE. CONSUMER CONTACTED THE DEALER, AND WAS TOLD THAT THE PARTS NEEDED TO REPAIR MOTORCYCLE WERE UNAVAILABLE. ALSO, THERE WAS NO PROJECTED DATE AS TO WHEN THE PARTS WILL BE AVAILABLE. *AK