YAMAHA Complaints

CONSUMER RECEIVED A RECALL NOTICE CONCERNING TRANSMISSION FAILURE. HOWEVER, NO PARTS WERE AVAILABLE. YAMAHA, US 6555, KATELLA AVENUE, CYPRESS, CA 90630. 714 761 7300. SERVICE MANAGER VICTOR. *AK

CONSUMER RECEIVED RECALL 03V309000 CONCERNING TRANSMISSION FAILURE. CONSUMER CONTACTED THE DEALER, WHO DID NOT HAVE THE PARTS TO COMPLETE THE RECALL REPAIRS. DEALER WAS FIXING THE SHOWROOM MOTORCYCLES AND NOT FIXING CONSUMERS' MOTORCYCLES, BUT TELLING CONSUMERS THEY DIDN'T HAVE THE PARTS. *AK

RECALL ON MY 2003 YAMAHA ROAD STAR SE. RECEIVED RECALL LETTER FROM YAMAHA IN JANUARY, DEALER HAS NO PARTS TO REPAIR WITH NO DATES AS TO WHEN TO EXPECT THEM. WROTE AND CALLED YAMAHA HEAD QUARTERS IN CALIFORNIA, THEY WOULD NOT PROVIDE LOANER, BUY BACK THE BIKE, OR EXTEND WARRANTY. MY BIKE HAS 4700 MILES ON IT AND THEY WANT TO TEAR DOWN THE ENGINE AND TRANSMISSION TO REPAIR IT, ONCE THE PARTS ARE AVAILABLE. THIS WOULD MAKE THE BIKE A REBUILD, I PAID FOR A NEW BIKE, NOT A REBUILD. I AM ALSO MAKING MONTHLY PAYMENTS ON A BIKE YAMAHA SAYS NOT TO RIDE UNTIL REPAIRS OR DONE. I THEN TRIED TO TRADE IN MY FEW MONTH OLD BIKE FOR NEW 2004 ROAD STAR THROUGH SEVERAL DEALERS IN OKC, IT WAS A JOKE! THEY WANTED ME TO PAY 4 - 6 THOUSAND DOLLAR DIFFERENCE. THE BIKES ARE LESS THAN $300 DIFFERENCE IN PRICE FROM 2003 AND 2004. NOTE: THIS TRANSMISSION PROBLEM LOCKS UP THE BAKE WHEEL, WHICH IS VERY SERIOUS! I THINK THERE HAS ALREADY BEEN FATALITIES!*AK

YAMAHA HAS RECALLED ALL '02 AND '03 ROADSTARS IN A RECALL DATED 9 JAN 04. FROM INFO OBTAINED FROM THE NHTSA, YAMAHA ISSUED A NOTICE CONCERNING THIS RECALL IN AUG '03, TO AFFECT 29,000+ MOTORCYCLES. AS OF THIS DATE 24 FEB '04, THE DEALERSHIP IN MY AREA HAS NOT REC'D ANY REPAIR KITS, NOR CAN THEY SAY WHEN THEY ARE DUE. YAMAHA IN THE MEAN TIME SAYS WE MUST NOT RIDE THE MOTORCYCLES. THIS BIKE IS COSTING ME APPROX $300/MO +INSURANCE T SIT IN MY GARAGE. HAVING NO PARTS AVAILABLE OR ANY TIMEFRAME TO REPAIR THIS HAZARDOUS CONDITIONS IS NOT ACCEPTABLE.*AK

RE: NHTSA CAMPAIGN ID# 03V309000. I OWN A 2003 YAMAHA ROAD STAR WARRIOR EFFECTED BY THIS RECALL. I CONTACTED 2 DEALERSHIPS AND HAVE BEEN INFORMED BY BOTH THAT YAMAHA IS NOT HANDLING WELL. THEY OFFER NO DATE TO REPAIR MY VEHICLE STATING THAT THE MANUFACTURER IS NOT PROVIDING PARTS. ONE SAID THAT AT THE CURRENT RATE OF PARTS RECEIPT IT WOULD BE 6 MONTHS OR MORE BEFORE RESOLUTION. (LEBARD & UNDERWOOD - LAHABRA, CA AND HAHM MOTORSPORTS - ANAHEIM, CA WERE THE DEALERS). I NEXT CONTACTED THE MANUFACTURER DIRECTLY (AS PER THEIR WEBSITE AT 1-800-962-7926) AND WAS INFORMED THEY COULD NOT OFFER ANY DIRECTION OTHER THAN I SHOULD NOT RIDE THE MOTORCYCLE. THEY ADVISED THAT THERE IS NO KNOWN RESOLUTION DATE AND THAT THEY HAD ONLY BEEN NOTIFIED ON JANUARY 9, 2004 OF THE ISSUE DESPITE THE FACT THAT YOUR BULLETIN IS REFERENCED AS AUGUST 22, 2003. AT THIS POINT THE MANUFACTURER'S REPRESENTATIVE BECAME RUDE AND STATED THAT IT WAS NOT HER PROBLEM AND THAT THEY ARE AT THE MERCY OF THE MANUFACTURER WHO IS LOCATED IN JAPAN. CONFUSING AS I CONTACTED YAMAHA MOTORS-USA AND CONCERNING AS EVEN IF ONLY KNOWN ON 1/9, THEY STILL HAD NO PLAN OF ACTION. IT SHOULD ALSO BE NOTED THAT YOUR BULLETIN ADVISES TWO METHODS TO CONTACT YAMAHA UNDER REMEDY. THE PHONE NUMBER ON YOUR NOTICE IN THE CASE OF YAMAHA NOT HANDLING IN A REASONABLE TIME, DOES NOT ANSWER THE QUESTIONS AS NO OPTION IS PROVIDED. ADDITIONALLY THE WEBSITE YAMAHA-MOTOR.COM HAS NO INFORMATION ON THE RECALL AND THEY NO LONGER ACCEPT EMAILS. THIS REPRESENTS AN UN-WILLINGNESS TO REPAIR THE VEHICLES AND A FAILURE TO COMPLY AS DIRECTED BY YOUR AGENCY. THEY ARE PLACING OWNERS IN A SITUATION OF EITHER ACCEPTING POTENTIAL SERIOUS ACCIDENT RISKS BY CONTINUING TO OPERATE THEIR VEHICLES OR TO BE WITHOUT A VEHICLE FOR AN UNDETERMINED PERIOD AND INCUR ASSOCIATED COSTS TO OBTAIN ALTERNATIVE TRANSPORTATION. I AM REQUESTING YOUR ASSISTANCE IN A RESOLUTION.*AK

I HAVE A 2002 YAMAHA ROAD STAR WARRIOR WHICH HAS BEEN RECALLED. MY VIN # ENDS 1063. I HAVE HEARD MANY REASONS FOR THIS RECALL. THE MAIN OPINION IS THAT THE NHTSA ORDERED YAMAHA TO RECALL ALL ROAD STAR WARRIORS BECAUSE OF A TRANSMISSON PROBLEM. THERE IS AN OVERWHELMING AMOUNT OF INFORMATION THAT THIS RECALL WAS UNNECESSARY. COULD YOU PLEASE TELL ME WHO EXACTLY INSTITUTED THIS RECALL AND THE EXACT REASON THAT IT APPLIES TO MY VEHICLE? THIS ADMINISTRATIVE DECISION HAS CREATED ENORMOUS INCONVENIENCE AND LOSS OF VEHICLE VALUE. I WOULD LIKE YOU TO ADDRESS THIS ISSUE. *AK

RECEIVED RECALL FROM YAMAHA ON CIRCLIP THAT DIDN'T MEET QUALITY CONTROL STANDARDS. CONTACTED DEALER FOR APPOINTMENT, CONSUMER WAS TOLD THAT PARTS AREN'T AVAILABLE AND WILL BE PLACED ON WAITING LIST AS SOON AS PARTS WERE RECEIVED. *LA PARTS WEREN'T AVAILABLE UNTIL LATE FEBRUARY. CONSUMER CALLED CUSTOMER RELATIONS DEPARTMENT OF YAMAHA MOTOR CORPORATION AND WAS TOLD THAT THE FACTS GIVEN BY DEALER WAS CORRECT. *LA

A RECALL NOTICE WAS RECEIVED BY CONSUMER ALMOST 1 MONTH AFTER IT WAS RELEASED. THE CONSUMER HAD TAKEN THE MOTORCYCLE TO DEALERSHIP, BUT THE PART FOR RECALL REPAIR WAS NOT AVAILABLE. *LA THE RECALL IS IN RE: CERTAIN TRANSMISSION COMPONENTS MAY NOT MEET YAMAHA QUALITY CONTROL STANDARDS RESULTING IN ABNORMAL WEAR THAT COULD EVENTUALLY LEAD TO BROKEN RETAINING CIRCLIP. YAMAHA WARRIOR. *SC

THE CONSUMER RECEIVED RECALL NOTICE FROM YAMAHA ON TRANSMISSION COMPONENTS INCORRECTLY MACHINED. THE CONSUMER CONTACTED THE LOCAL DEALERSHIP AND SAID THAT CUSTOMER HAS TO TRANSPORT MOTORCYCLE FOR REPAIR. *LA *SC THE CONSUMER TRADED IN THE VEHICLE. *JB

RECEIVED NOTIFICATION OF RECALL FOR TRANSMISSION PROBLEM. CONTACTED TWO DEALERS FOR AN APPOINTMENT TO REPAIR TRANSMISSION, BUT NEITHER DEALERSHIPS ACCEPTING ANY REPAIRS BECAUSE PARTS WEREN'T AVAILABLE. THE RECALL WAS FILED AUGUST 2003 BUT THE CONSUMER WAS NOT NOTIFIED UNTIL SIX MONTHS LATER (RECALL# 03V-309000). *LA *NM (NAR)