YAMAHA Complaints

2002 YAMAHA ROAD STAR TRANSMISSION RECALL. MY BIKE HAS BEEN IN THE SHOP SINCE 1/10/04 WAITING FOR A TRANSMISSION KIT. I AM BEING TOLD THAT THERE ARE NO KITS AVAILABLE AND WILL LIKELY STRETCH INTO APRIL, 04. THIS IS UNACCEPTABLE! I HAVE ONLY OWNED THIS BIKE FOR 6 MONTHS. YAMAHA SHOULD EITHER HAVE TO FIX MY BIKE ASAP OR BUY IT BACK AT THE ORIGINAL PRICE. THIS TYPE OF DELAY IS NOT ACCEPTED IN ANY OTHER ARENA... WHY IS IT ACCEPTED HERE?!!!*AK

YAMAHA MOTORCYCLE MIDNIGHT STAR RECALL FOR TANSMISSION. THE YAMAHA CORPERATION HAS NOT BEEN ANY HELP WHAT SO EVER IN ASSISTING WITH TIMELY REPAIRS, OR FORTHCOMMING WITH ANY INFORMATION WHAT SO EVER. ALL THAT THEY CAN TELL ANYONE IS THAT THEY HAVE KNOW IDEA WHEN PARTS MAY BE AVAILABLE. THIS IS INEXCUSEABLE FROM SUCH A LARGE CORPORATION. THEY HAVE TOLD US NOT TO RIDE BUT OFFER NO RESOLVE FOR THOSE OF US THAT DEPEND ON OUR VEHICAL FOR DAILY USE. THEY HAVE TOLD ME THAT I MUST FIND A WAY TO GET IT TO THEM, AS THEY DO NOT OFFER TOWING, AND THEY ARE NOT GOING TO WARRENTY THEIR WORK FROM THEIR OWN FACTORY TRAIND TECH'S. THIS WHOLE IDEA OF HAVING TO HAVE A BRAND NEW VEHICAL TORN APART AND REBUILT WITHOUT SO MUCH AS A GARRANTEE IS LUDICRIST. AND WITH NOW DATE IN SIGHT FOR REPAIRS. THEIR ATTITUDE IS TOTALY UNACCEPTABLE AND THERE SO CALLED CUSTOMER SERVICE DEPT ISN'T ANY BETTER. THEY HAVE TAKEN OUR MONEY, AND WITH SOME PEOPLE STILL MAKING PAYMENTS, THEY OFFER NOTHING IN ANYWAY TO HELP OUT EXCEPT SIT IN SILINCE AND WAIT AND WE'LL CALL YOU. HERE WE ALL SIT WITH NOTHING MORE THAN A FOUTEEN THOUSAND DOLLAR PIECE OF ART WORK. I WOULD CERTAINLY HOPE THAT THE NHSTA WOULD STEP IN A ASSIST ALL OF US THAT HAVE BE DISPOSED BY THIS WHOLE PROCESS, AFTER ALL WHAT IS CONCIDERED TO BE A TIMELY REPAIR ???? PLEASE STEP IN, AND ASSIST ! SIGNED ,ROBED AND ABUSED. *AK

I HAVE BOUGHT MY YAMAHA ROAD STAR WARRIOR ON MAY 15 2003 AND I FOUND OUT THAT YAMAHA HAD A RECALL ON TRANSMISSION PARTS THAT ARE BACK ORDERED, I HAVE MY BRAND NEW BIKE PARKED BECAUSE IT IS UNSAFE TO DRIVE FOR OVER 40 DAYS. 20 CALLS WERE MADE TO YAMAHA CUSTOMER SERVICE THEY ARE VERY RUDE AND SAY WE WILL CALL YOU DEALER TO FIND OUT WHEN THE PARTS WILL ARRIVE AND THEY DO NOT CALL. MY BRAND BIKE IS USELSS AND YAMAHA HAS NO SUPPORT AND THEY DO NOT CARE ABOUT FIXING THIS PROBLEM AND IF THEY DO THE ARE GIVING US 90 DAYS WARRANTY SO IF ANY THINGS GO BAD AFTERWARDS THEY ARE NOT LIABLE. I'M VERY DISAPPOINTED WITH THEIR CUSTOMER SERVICE AND I HAVE FILED A LAWSUIT WITH A LOCAL LAW FIRM. UNDER CALIFORNIA LEMON LAW I'M ENTITLED TO HAVE YAMAHA PURCHASE BACK MY BIKE. I DO NOT WANTED IT .IS SITTING HERE AND I'M JUST PAYING FOR GARAGE, INSURANCE ...ETC AND I CAN NOT EVEN RIDE IT TO WORK, I HAVE TO TAKE A CAB OR RIDE THE BUS, THIS STUPID AND VERY INCONVENIENT. WHAT MAKES THE MATTER WORSE THAT THE RECALL BEEN OUT FOR MONTHS AND YAMAHA DID NOT TAKE ANY ACTION TO NOTIFY US FOR OUR SAFETY. THEY DID NOT EVEN SHARE IT WITH DEALERS SO THEY CAN PUSH MORE SALES AND MORE PROFITABILITY VERSUS SAFETY. I HAVE YAMAHA AND I HAVE BEEN CHEATED AND I WILL NOT LET THEM TAKE MY MONEY LIKE THAT. THIS IS AN ABSOLUTE RIP OFF. PLEASE ADVISE. *JB

REGARDING RECALL NO. 03V309000 I AM COMPLAINING ABOUT YAMAHA OF AMERICA'S NON-COMPLIANCE OF FIXING MY VEHICLE WITH IN A REASONABLE TIME FRAME. I OWN A VEHICLE WHICH I CAN NOT DRIVE DUE TO THE FACT THAT I COULD BE KILLED ON IT, BUT I CAN NOT HAVE IT REPAIRED DUE TO THE FACT THE COMPANY THAT DESIGNED THE VEHICLE DOESN'T HAVE THE PARTS TO FIX THE PROBLEM. I AM ALSO COMPLAINING ABOUT HAVING TO PAY FOR A VEHICLE THAT I CAN NOT USE. *JB

A RECALL HAS BEEN ISSUED ON ALL YAMAHA ROADSTAR WARRIORS, ONE OF WHICH I OWN. MY DEALER IS UNABLE TO OBTAIN REPAIR KITS TO COMPLETE THE WORK. THE RECALL WAS ISSUED JANUARY 04 AND I AM BECOMING CONCERNED THAT THIS PARTICULAR MOTORCYCLE MAY NOT BE OF USE DURING THE RIDING SEASON OF 04. IT SEEMS UNFAIR TO EXPECT INDIVIDUALS WHO PAID FOR THESE MOTORCYCLES TO NOT BE ABLE TO HAVE REPAIRS COMPLETED IN A TIMELY MANNER. *JB

RECALL AND INACTION OF YAMAHA MOTOR CO. TO REPAIR AND ADEQUATELY WARRANTY SAFETY OF EQUIPMENT AND RIDER OF SAID EQUIPMENT. *JB

RE: 2003 YAMAHA WARRIOR MOTORCYCLE RECALL YAMAHA CORP. ISSUED A RECALL DUE TO A DEFECT IN THE TRANSMISSION WHICH MAY CAUSE THE REAR WHEEL TO LOCK UP AND CAUSE DEATH. YAMAHA DEALERS ARE SAYING THAT CORP. IS "...DRAGGING THEIR FEET, NOT ALLOWING US TO STOCK THE PART, CASE BY CASE ONLY, WEEKS IF NOT MONTHS UNTIL REPAIR POSSIBLE..." MEANWHILE, CORP. IS SAYING "...DO NOT USE, DEATH MAY RESULT." IF NHTSA COULD PRESSURE YAMAHA CORP. TO ALLOW THE DEALERS TO STOCK THE PART NECESSARY TO REMEDY THE RECALL, IT WOULD CREATE A SAFER SITUATION. THANK YOU. *JB

THE CONSUMER RECEIVED A RECALL NOTICE ON 1/23/2004 AND CONTACTED THE DEALER. THE DEALER HAD NO PARTS TO REPAIR THE RECALL NO DID THEY HAVE ANY INFORMATION ON WHEN THE PARTS WOULD BE AVAILABLE. THE RECALL LETTER ADVISED THE OWNERS NOT TO DRIVE THE MOTORCYCLE UNTIL THE RECALL WAS DONE. *NM RECALL#03V309000 *SC

ON JANUARY 9 2004 I RECEIVED A RECALL LETTER FROM YAMAHA MOTOR CORPORATION, NOTIFYING ME OF A RECALL ON MY 2002 ROADSTAR SILVERADO VIN#[XXX] BECAUSE OF TRANSMISSION FAILURE I WAS INSTRUCTED BY YAMAHA MOTOR CORP. NOT TO RIDE THE MOTORCYCLE IT IS UNSAFE AND DANGEROUS. THEY SAID TO TAKE IT TO MY LOCAL DEALER AND THE NECESSARY REPAIRS WOULD BE MADE TO MAKE IT SAFE IN A TIMELY MANNER. I TOOK IT TO THE DEALER AND IT IS FEB 21 2004 AND MY BIKE STILL IS NOT FIXED THE DEALER HAS NOT FIXED ANY BIKES OF YET YAMAHA MOTOR CORP. HAS FAILED TO PROVIDE PARTS AS PROMISED TO SOLVE THE PROBLEM IN A TIMELY MATTER. I AM STILL MAKING A PAYMENT OF $295.00 A MONTH PLUS INSURANCE AND TAGS ON A VEHICLE THE MANUFACTURER HAS DEEMED UNSAFE TO RIDE. THE DEALER SAYS HE CANT EVEN GIVE ME AN ESTIMATE WHEN THE WORK CAN BE DONE BECAUSE YAMAHA MOTOR CORP IS NOT RELEASING ANY PARTS FOR THE REPAIRS. THIS IS TOTALLY UNACCEPTABLE FROM A CONSUMERS POINT OF VIEW. AND NEED TO BE HANDLED PROMPTLY. *JB *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

YAMAHA MOTOR CORPORATION DOES NOT HAVE THE REQUIRED PARTS AVAILABLE TO COMPLETE THE RECALL REPAIRS. I WAS TOLD PARTS ARE NOT EVEN BEING RELEASED BY THE CORPORATION UNTIL MARACH 2004 AND THAT THE MIDWEST STATES WOULD NOT BE A PRIORITY DUE TO COLD WEATHER. I RIDE ALL YEAR LONG, AVERAGING 18,000 MILES EACH YEAR ON MY 2002 ROAD STAR WARRIOR AND MY KZ1000P POLICE MOTORCYCLE (MY ASSIGNED DUTY VEHICLE) AND I CAN'T UNDERSTAND WHY YAMAHA CORPORATION IS BEING ALLOWED TO TREAT IT'S CUSTOMERS SO BADLY. I CALLED YAMAHA CUSTOMER SERVICE AND WAS TOLD THERE WOULD BE NO WARRANTY COVERAGE ON THE LABOR DONE TO FIX THE TRANSMISSION RECALL. THEY SAID THE DEALER WOULD HAVE TO STAND BEHIND THE LABOR. MY DEALER CAN'T EVEN GET THE PARTS FROM YAMAHA TO FIX THE TRANSMISSION. SO NOW I HAVE A MOTORCYCLE I HAVE TO MAKE A MONTHLY PAYMENT ON, BUT CAN NOT RIDE BECAUSE IT COULD POTENTIALLY KILL ME. I DO NOT UNDERSTAND WHY YAMAHA CAN BE ALLOWED TO CONDUCT BUSINESS IN THIS MANNER. *JB