FORD SERVICE STEERING GEAR Complaints

My steering went out one day while I was driving. Took it to crown ford Fayetteville NC and they reset software and it worked for about 5 seconds then went back out again. They said it was the Gear box needs to be replace which is power steering.

DEATH WOBBLE - AFTER PASSING OVER A BRIDGE JOINT MY TRUCK BEGAN TO SHAKE UNCONTROLLABLY UNTIL I WAS ABLE SLOW DOWN TO ABOUT 45 MPH. THIS HAPPENED 4 MORE TIMES OVER THE NEXT 30 MILES.

WHILE MAKING TURNS EITHER AT SLOW SPEEDS OR AT A COMPLETE STOP, THE STEERING MAKES POPPING SOUNDS. STEERING WHEEL ALSO LOCKS FOR HALF A SECOND. TOOK VEHICLE TO A SHOP AND WAS ADVISED IT WAS THE RACK AND PINION ON THE FRONT RIGHT TIRE AREA. THE VEHICLE IS A 2016 AND HAS 41K MILES. THIS ISSUE BEGAN MANIFESTING APPROXIMATELY TWO WEEKS PRIOR. ESTIMATED COST TO REPAIR IS $2500. ACCORDING TO VEHICLE FORUMS THIS IS A COMMON ISSUE WITH THIS VEHICLE MAKE AND MODEL.

OUR 2010 FORD FUSION SUDDENLY AND UNEXPECTEDLY LOST ITS POWER STEERING RESULTING IN MY WIFE LOSING CONTROL WHILE DRIVING AND GOING OFF ROAD. THERE WERE NO PHYSICAL DAMAGES TO CAR OR OCCUPANTS. WE HAD TO HAVE CAR TOWED TO FORD DEALER. AT THE TIME OF THE INCIDENT THE POWER ASSIST FAULT WARNING INDICATPR CAME ON. THEY HAD TO REPLACE THE STEERING GEAR AND DO AN ALIGNMENT. THE COST WAS $1930. I HAVE SEEN REPORTS OF THIS WITH 2010 FUSIONS REPORTED ON THE INTERNET.

I OWN A 2013 FORD MUSTANG. MY VEHICLE APPARENTLY HAS AN URGENT PASSENGER SIDE AIRBAG RECALL. I RECEIVE DECEPTIVE BROCHURES FROM FORD WITH INSTRUCTIONS ON HOW TO FIX MY VEHICLE. ON MULTIPLE OCCASIONS I HAVE RECEIVED MAIL STATING I CAN CALL MY LOCAL DEALER AND GET A LOANER VEHICLE WHILE THEY EXECUTE THE REPAIR. WHEN I CALL THE DEALER I'M INSTRUCTED THAT THEY DO NOT OFFER LOANER VEHICLES NOR DO THEY ACTUALLY EVEN SCHEDULE THE REPAIR. I HAVE TO WAIT FOR THE DEALER TO WORK ME IN TO THEIR SCHEDULE ON ANY GIVEN DAY. CLEARLY, MY LIFE-THREATENING EMERGENCY RECALL IS NOT URGENT FOR THE LOCAL DEALER. TODAY, I RECEIVED A BROCHURE STATING THAT I AM NOW ELIGIBLE FOR A FREE MOBILE RECALL REPAIR. I WAS THRILLED TO RECEIVE THE BROCHURE, BUT UPON CALLING THE SCHEDULING CENTER I LEARNED THAT THE FOUR NEAREST DEALERS TO ME DO NOT ACTUALLY OFFER THE SERVICE. WHILE THE AGENT WAS VERY POLITE AND HELPFUL, THE FACT IS MY LIFE-THREATENING RECALL IS SIMPLY NOT A PRIORITY. IT IS DECEPTIVE TO STATE FOR FORD TO CLAIM THEY ARE PROVIDING SERVICES THAT THEY DO NOT ACTUALLY PROVIDE. IT IS ALSO DECEPTIVE TO PRESENT THE RECALL AS AN URGENT MATTER BUT NOT EVEN ALLOW FOLKS TO SCHEDULE THEIR APPOINTMENT. I THINK IT'S REASONABLE TO TRY AND AVOID SITTING AT A DEALERSHIP FOR HALF-A-DAY RIGHT NOW AS MY STATE IS STILL IN A COVID LOCKDOWN. THE BROCHURE IS FROM FORD. I MADE MY CALL TO FORD AT 2:45PM EST (APPROXIMATELY) ON AUG 10TH. NOTE - I COULD NOT SELECT MODEL TYPE - MUSTANG IN THE FORM MAKE/MODEL DROPDOWN. THANKS!

MAYBE THIS DOESNT QUALIFY BUT I WANTED TO TRY AND SHARE MY EXPERIENCE TO HELP POTENTIALLY SAVE OTHERS. I RECENTLY RENTED AN RV FROM CRUISE AMERICA AND THE RV THEY RENTED ME HAD A COMPLETELY BALD RIGHT FRONT TIRE WITH STEEL BELTS SHOWING THROUGH THE RUBBER. IT WAS BY NO MEASURE ROAD SAFE AND SHOULD HAVE NEVER BEEN ALLOWED TO LEAVE THE LOT. I UNFORTUNATELY DID NOT NOTICE IT BEFORE DRIVING OFF. ONLY AFTER DRIVING HUNDRED OF MILES DID I NOTICE HOW BAD IT WAS. AT ANY POINT IT COULD HAVE FAILED AND CAUSED HARM TO ME, MY FAMILY, OTHER MOTORISTS OR PRIVATE/PUBLIC PROPERTY. WHEN I NOTICED AND CALLED FOR IT TO BE REPLACED THE ROADSIDE ASSISTANCE GUY WAS SURPRISED IT HADNT FAILED AND SAID IT WOULD HAVE AT ANY MOMENT. WHEN I ADVISED CRUISE AMERICA ABOUT THIS, THE LOCAL OFFICE (GOLDSBY/NORMAN, OK) DID NOTHING. I HAVE WRITTEN THEIR CORPORATE PUBLIC RELATIONS DEPARTMENT THREE TIMES WITH NO RESPONSE. THEIR LACK OF ANY RESPONSE SEEMS TO SUGGEST TO ME A COMPLETE DISREGARD FOR SAFETY AND RECKLESS CULTURE AND BUSINESS PRACTICES. MY FEAR IS THAT THIS IS TOO COMMON A PRACTICE FOR THEM AND EVENTUALLY SOMEONE IS GOING TO BE GRAVELY INJURED OR KILLED. I HAVE A COPY OF THE ROADSIDE ASSISTANCE REPORT BUT UNFORTUNATELY NO PICTURES, BUT I KNOW THE REPAIR GUY TOOK SEVERAL, HIS INFO IS ON THE FORM.

THE POWER STEERING IN MY VEHICLE IS SHUTTING OFF INTERMITTENTLY. MY CAR HAS AN ELECTRIC STEERING SYSTEM. THE DIAGNOSIS OF THE ISSUE IS THE ELECTRICAL CONNECTION BETWEEN THE RACK AND PINIONS. THIS CAUSES THE CAR TO LOOS POWER STEERING. THE POWER STEERING COMES BACK AFTER THE CAR IS TURNED OFF AND TURNED BACK ON. THIS COULD BE VERY DANGEROUS IN A DRIVING SCENARIO. I MAINLY DO HIGHWAY DRIVING AT HIGH SPEEDS AND THE STEERING LOCKING UP COULD BE A MAJOR ISSUE. LUCKILY I WAS STRONG ENOUGH TO STEER THE CAR TO SAFETY AND NOT CAUSE ANY ISSUES.

MY F250 HAS A FRONT END PROBLEM. WHEN I HIT A ROUGH SPOT IN THE ROAD, THE FRONT END SHAKES VIOLENTLY. I'VE HAD IT IN 3 TIMES AND THEY HAVEN'T FIXED IT.

2012 FORD FUSION VIN [XXX] (THE VEHICLE VIN SECTION OF THIS COMPLAINT WOULD NOT ALLOW ANY ENTRY SO I HAVE ENTERED IT HERE). THIS VEHICLE'S VIN IS ON NHTSA AND FORD RECALL LISTS FOR DEFECTIVE PASSENGER FRONTAL AIRBAG: FORD RECALL NUMBER 9S01, NHTSA RECALL NUMBER 19V001. I HAVE ASKED MY FORD DEALER TO REPLACE THIS DEFECTIVE AIRBAG SEVERAL TIMES BUT THEY KEEP TELLING ME THEY DO NOT FIND IT ON THEIR RECALL LIST. I AM WORRIED ABUT MY SAFETY AND THE SAFETY OF MY PASSENGERS IF THIS DEFECTIVE AIRBAG IS NOT REPLACED. MY FORD DEALER IS NOT HELPING. WHAT CAN I DO? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS CONCERNS MY FORD EXPLORER 4DR XLT FWD. ON 4/10/2019, UPON STARTING THE CAR, I RECEIVED A MESSAGE ON MY DASH STATING THERE WAS A PROBLEM WITH MY POWER STEERING. THE STEERING WHEEL WAS "FROZEN" IN PLACE - IT WOULD NOT MOVE. I TURNED OFF THE IGNITION AND RE-STARTED THE CAR AND THE MESSAGE DID NOT RE-APPEAR AND THE STEERING SEEMED TO WORK AS USUAL. THE SAME THING HAPPENED A FEW DAYS EARLIER WHEN MY WIFE STARTED THE CAR. THAT IS, SHE RECEIVED THE MESSAGE ON THE DASH, FOUND THE STEERING WHEEL FROZEN, AND UPON TURNING OFF THE IGNITION AND RE-STARTING THE CAR. IT SEEMED TO WORK FINE. HOWEVER, SINCE IT HAPPENED A SECOND TIME, I BECAME CONCERNED SINCE SUCH A FAILURE OF THE POWER STEERING WHILE DRIVING WOULD BE DISASTROUS. WE TOOK THE CAR TO THE FORD DEALER WHO HAS THE ELECTRONIC POWER STEERING REPLACED AT A COST TO ME OF $1,915.18. THIS CAR HAS APPROXIMATELY 79,000 MILES ON IT. WE BOUGHT IT NEW AND HAVE ALWAYS TAKEN EXCELLENT CARE OF THE CAR - HAVING IT SERVICED REGULARLY AND KEEPING IT WELL MAINTAINED. WE LEARNED THAT THIS HAS BEEN A RECURRING PROBLEM, PARTICULARLY WITH FORD EXPLORERS AND F-150'S. WE BELIEVE THIS IS A MANUFACTURER'S DEFECT AND WE SHOULD NOT HAVE TO PAY SUCH AN SIGNIFICANT AMOUNT OF MONEY TO HAVE IT CORRECTED.