FORD Complaints

DEATH WOBBLE - AFTER PASSING OVER A BRIDGE JOINT MY TRUCK BEGAN TO SHAKE UNCONTROLLABLY UNTIL I WAS ABLE SLOW DOWN TO ABOUT 45 MPH. THIS HAPPENED 4 MORE TIMES OVER THE NEXT 30 MILES.

I HAVE A 2009 FORD FUSION SE 2.3L. MY CAR HAS GONE INTO AN UNCONTROLLABLE SKID ON AT LEAST 8 OCCASIONS, THE ABS LOCKS UP AT LOW SPEEDS TO HIGHWAY SPEEDS, THE ABS FAILS AND MY CAR SKIDS OUT OF CONTROL. THE FRONT TIRES LOCK UP, THERE IS NOTICABLE SMOKE FROM THE TIRES, AND THEN THE PEDAL GOES TO THE FLOOR FOR DAYS. I HAVE COME WITHIN INCHES OF HITTING CARS AT 70MPH, I DEAR FOR MY LIFE EVERYTIME I DRIVE MY FUSION. I WAS ECSTATIC THAT FORD ISSUED THE RECALL, ORIGINALLY FORD SAID THE RECALL WOULD BEGIN Q1 2020, THEN THEY SAID Q3 2020, NOW THEY ARE STATING Q1 2021. THIS IS UNACCEPTABLE, THERE HAVE BEEN 20 ACCIDENTS AND MANY INJURIES RELATED TO THIS RECALL, AND UNTOLD MORE AS THE FUSIONS, MILANS, AND MKZ'S HAVE BEEN ON THE ROAD FOR OVER 14 YEARS. FORD HAS DROPPED THE BALL, I HAVE BEEN IN CONTACT WITH MY LOCAL DEALER FOR YEARS OVER THIS PROBLEM, AND SINCE THE RECALL AND THEY WILL NOT PROVIDE A LOANER CAR. MY FORD DEALERSHIP SAID THAT I CAN GLADLY PAY FOR THE REPAIR, THE PARTS ARE IN STOCK, WHICH IS ABSURD. I HAVE NEW ROTORS, PADS, AND TIRES. THIS IS SO DANGEROUS, FORD HAS FAILED ITS CUSTOMERS.

2018 FORD FUSION - 1.5L ECOBOOST. PREMATURE COOLANT SYSTEM FAILURE AT 21,500 MILES ALLOWING COOLANT TO ENTER CYLINDER #2. THIS CAUSED A MISFIRE CONDITION THAT DAMAGED THE CYLINDER WALL. THE DEALERSHIP HAS INDICATED THAT THE SHORT BLOCK WILL BE REPLACED. THIS VEHICLE IS STILL UNDER WARRANTY. SUDDEN ENGINE FAILURE IS A SAFETY HAZARD.

WHILE MAKING TURNS EITHER AT SLOW SPEEDS OR AT A COMPLETE STOP, THE STEERING MAKES POPPING SOUNDS. STEERING WHEEL ALSO LOCKS FOR HALF A SECOND. TOOK VEHICLE TO A SHOP AND WAS ADVISED IT WAS THE RACK AND PINION ON THE FRONT RIGHT TIRE AREA. THE VEHICLE IS A 2016 AND HAS 41K MILES. THIS ISSUE BEGAN MANIFESTING APPROXIMATELY TWO WEEKS PRIOR. ESTIMATED COST TO REPAIR IS $2500. ACCORDING TO VEHICLE FORUMS THIS IS A COMMON ISSUE WITH THIS VEHICLE MAKE AND MODEL.

2014 FORD EDGE AUTOMATIC TRANSMISSION PROBLEM. HAVE REPLACED THE MODULATOR ONCE AT 120,000 MILES. NOW AT 132,000 MILES, THE SAME PROBLEM. THE TRANSMISSION SHIFTS HARD WHEN ACCELERATING, USUALLY AT SPEEDS BELOW 40 MILES PER HOUR.

OUR 2010 FORD FUSION SUDDENLY AND UNEXPECTEDLY LOST ITS POWER STEERING RESULTING IN MY WIFE LOSING CONTROL WHILE DRIVING AND GOING OFF ROAD. THERE WERE NO PHYSICAL DAMAGES TO CAR OR OCCUPANTS. WE HAD TO HAVE CAR TOWED TO FORD DEALER. AT THE TIME OF THE INCIDENT THE POWER ASSIST FAULT WARNING INDICATPR CAME ON. THEY HAD TO REPLACE THE STEERING GEAR AND DO AN ALIGNMENT. THE COST WAS $1930. I HAVE SEEN REPORTS OF THIS WITH 2010 FUSIONS REPORTED ON THE INTERNET.

I OWN A 2013 FORD MUSTANG. MY VEHICLE APPARENTLY HAS AN URGENT PASSENGER SIDE AIRBAG RECALL. I RECEIVE DECEPTIVE BROCHURES FROM FORD WITH INSTRUCTIONS ON HOW TO FIX MY VEHICLE. ON MULTIPLE OCCASIONS I HAVE RECEIVED MAIL STATING I CAN CALL MY LOCAL DEALER AND GET A LOANER VEHICLE WHILE THEY EXECUTE THE REPAIR. WHEN I CALL THE DEALER I'M INSTRUCTED THAT THEY DO NOT OFFER LOANER VEHICLES NOR DO THEY ACTUALLY EVEN SCHEDULE THE REPAIR. I HAVE TO WAIT FOR THE DEALER TO WORK ME IN TO THEIR SCHEDULE ON ANY GIVEN DAY. CLEARLY, MY LIFE-THREATENING EMERGENCY RECALL IS NOT URGENT FOR THE LOCAL DEALER. TODAY, I RECEIVED A BROCHURE STATING THAT I AM NOW ELIGIBLE FOR A FREE MOBILE RECALL REPAIR. I WAS THRILLED TO RECEIVE THE BROCHURE, BUT UPON CALLING THE SCHEDULING CENTER I LEARNED THAT THE FOUR NEAREST DEALERS TO ME DO NOT ACTUALLY OFFER THE SERVICE. WHILE THE AGENT WAS VERY POLITE AND HELPFUL, THE FACT IS MY LIFE-THREATENING RECALL IS SIMPLY NOT A PRIORITY. IT IS DECEPTIVE TO STATE FOR FORD TO CLAIM THEY ARE PROVIDING SERVICES THAT THEY DO NOT ACTUALLY PROVIDE. IT IS ALSO DECEPTIVE TO PRESENT THE RECALL AS AN URGENT MATTER BUT NOT EVEN ALLOW FOLKS TO SCHEDULE THEIR APPOINTMENT. I THINK IT'S REASONABLE TO TRY AND AVOID SITTING AT A DEALERSHIP FOR HALF-A-DAY RIGHT NOW AS MY STATE IS STILL IN A COVID LOCKDOWN. THE BROCHURE IS FROM FORD. I MADE MY CALL TO FORD AT 2:45PM EST (APPROXIMATELY) ON AUG 10TH. NOTE - I COULD NOT SELECT MODEL TYPE - MUSTANG IN THE FORM MAKE/MODEL DROPDOWN. THANKS!

MAYBE THIS DOESNT QUALIFY BUT I WANTED TO TRY AND SHARE MY EXPERIENCE TO HELP POTENTIALLY SAVE OTHERS. I RECENTLY RENTED AN RV FROM CRUISE AMERICA AND THE RV THEY RENTED ME HAD A COMPLETELY BALD RIGHT FRONT TIRE WITH STEEL BELTS SHOWING THROUGH THE RUBBER. IT WAS BY NO MEASURE ROAD SAFE AND SHOULD HAVE NEVER BEEN ALLOWED TO LEAVE THE LOT. I UNFORTUNATELY DID NOT NOTICE IT BEFORE DRIVING OFF. ONLY AFTER DRIVING HUNDRED OF MILES DID I NOTICE HOW BAD IT WAS. AT ANY POINT IT COULD HAVE FAILED AND CAUSED HARM TO ME, MY FAMILY, OTHER MOTORISTS OR PRIVATE/PUBLIC PROPERTY. WHEN I NOTICED AND CALLED FOR IT TO BE REPLACED THE ROADSIDE ASSISTANCE GUY WAS SURPRISED IT HADNT FAILED AND SAID IT WOULD HAVE AT ANY MOMENT. WHEN I ADVISED CRUISE AMERICA ABOUT THIS, THE LOCAL OFFICE (GOLDSBY/NORMAN, OK) DID NOTHING. I HAVE WRITTEN THEIR CORPORATE PUBLIC RELATIONS DEPARTMENT THREE TIMES WITH NO RESPONSE. THEIR LACK OF ANY RESPONSE SEEMS TO SUGGEST TO ME A COMPLETE DISREGARD FOR SAFETY AND RECKLESS CULTURE AND BUSINESS PRACTICES. MY FEAR IS THAT THIS IS TOO COMMON A PRACTICE FOR THEM AND EVENTUALLY SOMEONE IS GOING TO BE GRAVELY INJURED OR KILLED. I HAVE A COPY OF THE ROADSIDE ASSISTANCE REPORT BUT UNFORTUNATELY NO PICTURES, BUT I KNOW THE REPAIR GUY TOOK SEVERAL, HIS INFO IS ON THE FORM.

MY 2018 FORD ESCAPE 1.5 ENGINE SHUT OFF ON ME WHILE IN TRANSIT TO INTERSTATE HIGHWAY. I WAS TOLD BY 2 DEALERSHIPS AND PRIVATE MECHANIC THE 1.5 ENGINE HAS A RECALL DUE TO COOLANT LEAK INTO CYLINDERS AND BLOCK /ENGINE NEED REPLACEMENT. I NEVER RECEIVED A RECALL MESSAGE. I AM BEING TOLD 71696 MILES IS OVER AND WARRANTY EXPIRED. I HAVE BEEN IN CONTACT WITH FORD CONSUMERS AFFAIRS FOR THE PAST 9 DAYS WITH NO SOLID ANSWER.AS A COMMUTING REGISTERED NURSE BETWEEN PA AND NJ HAVING A CAR IS MY SURVIVAL. I ALSO CARE FOR AN 82 YEAR OLD AND AM UNABLE TO TAKE OFF WORK AS CHARGE NURSE OF A SURGICAL CENTER THAT CARES FOR HEMODIALYSIS PATIENTS.THE FORD CONSUMERS AFFAIR HAVE BEEN MISLEADING AND MISUNDERSTANDING OF MY SITUATION. BEING PART OF THE FORD FAMILY AFTER MY CURRENT 5TH FORD, HAS NOT INFLUENCED SERVICE.I WAS TOLD BY CRAIG A FORD CONSUMER ADVISOR; I SHOULD NOT" BE PUTTING THE RESPONSIBILITY OF MY MOTHER BEING HOME UNATTENDED" ON FORD BECAUSE "I WAS UNABLE TO MAKE ANY PLANS" AS I SAT WAITING FOR MISLEAD INFORMATION GIVEN TO ME. SEVERAL TIMES I WAS TOLD I WOULD HAVE SOMEONE RETURN CALL IN 5 MINS. WHICH NEVER HAPPENED. I HAD TO CONSTANTLY CALL THROUGHOUT THE DAY DURING 8 DAYS IN ORDER TO GET A "RENTAL AT A DISCOUNTED PRICE THROUGH FORD FOR 7 DAYS AS GOOD WILL TILL FURTHER NOTICE.

2017 FORD EXPLORER BASE MODEL WE HAD OUR VEHICLE "FIXED" FOR THE CARBON MONOXIDE DEFECT ON JUNE 24, 2020. IT IS NOW 7/9/2020 AND OUR CO ALARM IN THE VEHICLE IS STILL PICKING UP AT LEAST 11PPM OF CARBON MONOXIDE IN THE CABIN OF THE VEHICLE AFTER TRAVELING AT HIGHWAY SPEEDS. THESE OCCURRENCES ARE SPORADIC, NOT CONSISTENT WITH EACH USE OF THE VEHICLE.