MOPAR Complaints

I PURCHASED A NEW 2007 JEEP LIBERTY AND THE VEHICLE DID NOT COME FROM THE FACTORY WITH A TRAILER HITCH OR WIRING HARNESS. ON JUNE 14, I HAD THE DEALER INSTALL THE CHRYSLER RECOMMENDED HARNESS. THE HARNESS THEY INSTALLED IS THE ONE CHRYSLER SUPPLIES AND REQUIRES FOR VEHICLES WITH AN OVERHEAD CONSOLE, WHICH MY VEHICLE IS EQUIPPED WITH. IT IS A SEVEN-WAY HARNESS, SPECIFIED AS MOPAR PART NUMBER 82207248. AFTER THE HARNESS WAS INSTALLED BY THE DEALER, I NOTICED THAT THE RUNNING LIGHTS ON MY TRAILER WERE NOT WORKING. I TOOK IT TO A DEALER WHO TRIED SEVERAL TIMES TO FIX IT, BUT WAS UNSUCCESSFUL, EVEN WITH ADVICE GIVEN BY THE CHRYSLER TECHNICAL HOTLINE. WHEN I CALLED CHRYSLER'S HOTLINE TO SEE IF IT WAS POSSIBLE TO FIX, THEY TOLD ME THEY PROVIDED THE DEALER WITH THE INFORMATION TO CORRECT THE PROBLEM AND THAT IT WAS NOT THEIR PROBLEM, BUT THE DEALER'S. THEY SUGGESTED I TAKE IT TO ANOTHER DEALER. IN LIGHT OF THE FACT THAT TWO CHRYSLER DEALERS WERE UNABLE TO SOLVE THIS PROBLEM ALREADY, SUGGESTING THAT I GO TO YET ANOTHER DEALER WAS VERY POOR ADVICE. THE SERVICE I RECEIVED FROM BOTH DEALERS WAS EXCELLENT, HOWEVER, THE CHRYSLER HOTLINE PERSONNEL WERE VERY RUDE TO ME, HAD NO CONCERN IN REGARD TO CORRECTING THE PROBLEM, AND PLACED BLAME ON THE DEALERS. THE PROBLEM IS THAT THIS HARNESS WILL NOT WORK AS REQUIRED FOR THE 2007 JEEP LIBERTY. ALTHOUGH THE BRAKE LIGHTS AND TURN SIGNALS WORK, THE RUNNING LIGHTS ON THE TRAILER DO NOT. I REQUEST THAT ALL 2007 LIBERTIES THAT HAVE THE DEALER INSTALLED TRAILER PACKAGE WITH THE MOPAR HARNESS NUMBER 82207248 BE RECALLED AND FIXED. THIS PROBLEM IS A SERIOUS SAFETY ISSUE AND ONE FOR WHICH CHRYSLER NEEDS TO FIND A FIX, RATHER THAN CONTINUING TO PLACE BLAME ON THE DEALERS. *TR

JEEP LIBERTY 2002 HAS VIBRATION IN THE STEERING WHEEL THAT MAKES CONTROLLING THE JEEP VERY DIFFICULT AT SPEEDS OVER 60 MILES AN HOUR. THEN I WAS ON THE FREEWAY AND I HAD A TOTAL LOSS OFF POWER ALL MOST CAUSING ACCIDENTS THE DEALERSHIP SAID THAT THE ENGINE NEEDS TO BE TORN APART AND INSPECTED AND A RECALL OF BALL JOINTS DONE THE WORK TOOK THEM OVER A YEAR AND THE PROBLEM STILL CONTINUES THEIR IS NO WARRANTY AND I WAS CHARGED FOR THE RECALL REPAIR WORK I ASKED FOR THE INSPECTION REPORT SHOWING THE WORK ON THE ENGINE HEADS AND RECALL WORK DONE WHEN I PICKED UP MY JEEP THEY GAVE ME AN INVOICE THAT SHOWED BATTERY AND SPARKPLUG FOR $2085.00 FAILING TO PRESENT ME WITH REPORTS I ASKED FOR THEY SAID ALL WORK IS WARRANTED FOR 1YR 12,000 MILES I DROVE THE JEEP LIBERTY BACK TO SERVICE DEPT AFTER HAVING ANOTHER FACILITY LOOK AT THE ENGINE TO CONFIRM IF WORK HAD BEEN DONE IT HAD NOT BEEN TOUCHED REPORTED THE MECHANIC AND I AM NOW SCARED TO DRIVE OR OWN THIS VEHICLE . *TR