TESLA VEHICLE CHARGER Complaints

The supercharger cord has exposed wiring near the handle where people plug in the car to the charging station, and is a potential electrocution safety issue. I contacted Tesla a month ago, but they didnt do anything, and they also, don’t have any easy way to report Supercharger issues, even though they have easy ways to report car issues through the app.

The contact owns a 2020 Tesla Model X. The contact stated that while the vehicle was plugged into the home charging station, an app message was received that indicated that the vehicle had no charging power. Upon inspection, it was discovered that the home charging station electrical cables connecting to the home had malfunctioned causing the electrical wiring to become burnt and charred. The home's electrical wiring was also damaged during the failure. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 53,000.

https://www.tesla.com/support/home-charging-installation/wall-connector The strain relief on the cable that is used to charge the vehicle became loose exposing dangerous high voltage 240v (40A) bare wires inside where the consumer holds it to charge the vehicle. If touched by anyone while charging, would likely cause electrocution and possible death. As the vehicle takes hours to charge outside, not only is the driver and passengers at risk but passerby's including young children. This could happen during clear, dry conditions and exacerbated by wet conditions. The manufacturer, Tesla, responded to my complaint by telling me the only remedy is for me to buy a new charging unit at a cost of $500 plus a few hours of electrician labor. There was no mention of a replacement part (strain relief/handle) other than purchasing the entire system and paying an electrician to replace it. There were no prior symptoms (no scratches, no cracks, no physical damage, etc..) which leads me to believe that this is a manufacturing defect and a serious live threatening one. Furthermore, the Tesla support team wrote on 7/16/2022: "Thank you for reaching out to the Tesla Wall Connector Support team. "he crack shouldn't stop the unit from charging. Your unit is out of warranty. If you would like to purchase the newest Wall Connector while it's on sale for $400 instead of $500, I have provided the link. We do recommend a certified electrician install the Gen 3. https://shop.tesla.com/product/wall-connector." This implies that the wall charger can be used to charge the vehicle and ignores the DANGEROUS ELECTRICAL HAZARD present which is totally unacceptable.

The contact owns a 2013 Tesla Model S. The contact stated upon attempting to remove the charger from the vehicle charging port, the charger remained plugged in. The manufacturer was notified of the failure and sent a certified technician who assisted in releasing the charger. The certified technician diagnosed that the charging port and the charger cord had melted and needed to be replaced. The manufacturer informed the contact that he would be responsible for the cost of repair. The contact became aware of NHTSA Campaign Number: 14V006000 (Equipment). The vehicle was not repaired. The failure mileage was approximately 120,350.

Only charges to 22 amps even though the Car is set to 45 amps. I had two electricians look at it already. The charger does not connect to tesla to update even though the wifi works

Mobile charger will not charge. Green light but will not charge. Failure may leave driver stranded in a remote location without ability to charge and parasitic drain will permanently damage the battery pack and vehicle

HOW IS NHTSA RESPONDING TO THE RECENT INCIDENT? HTTPS://DRIVETESLACANADA.CA/MODEL-Y/TESLA-OWNER-WATCHES-MODEL-Y-CATCH-FIRE-IN-DRIVEWAY/?UTM_SOURCE=RSS&UTM_MEDIUM=RSS&UTM_CAMPAIGN=TESLA-OWNER-WATCHES-MODEL-Y-CATCH-FIRE-IN-DRIVEWAY

IN 2017 TESLA MODEL S, THE MAIN SCREEN GOES BLANK ONCE A WEEK. I TOOK IT TO TESLA SERVICE CENTER 4 TIMES IN LAST 4 MONTHS. THEY REFLASH THE SOFTWARE IN MEDIA CONTROL UNIT BUT THAT DIDN'T SOLVE THE PROBLEM. IT IS VERY DANGEROUS TO DRIVE THE CAR WITHOUT MAIN SCREEN. TESLA SERVICE CENTER IS NOT HELPING. MCU NEEDS TO BE REPLACED AND REPROGRAMMED.

2017 TESLA MODEL S HAD A FAULTY MCU AND INFOTAINMENT SCREEN. MAP IMAGES FOR NAVIGATION WOULD NOT LOAD AND BACK UP CAMERA HAS A 10 SECOND OR GREATER DELAY IN TURNING ON.

THE MEDIA CONTROL UNIT IN MY 2015 MODEL S TESLA STOPPED WORKING AND WENT BLANK. I FIRST HAD NO MUSIC CONNECTIVITY, THEN THE TURN SIGNALS AND GARAGE DOOR OPENER WOULD NOT WORK. SINCE THE MEDIA CONTROL UNIT CONTROLS EVERYTHING, I FEEL IT IS UNSAFE TO DRIVE THE CAR.