TOYOTA Complaints

I HAVE BEEN COMPLAINING FOR THE LAST 2 YEARS TO TOYOTA ABOUT MY 2002 SIENNA REGARDING STEERING WHEEL VIBRATION WHILE DRIVING ON THE HIGHWAY. THEY HAVE CHECKED THE CAR AND TOLD ME THEY FOUND NOTHING. THE CAR IS DANGEROUS TO DRIVE AT HIGH SPEEDS. *TR

2005 TOYOTA COROLLA STALLED IN A BAD LOCATION, I COULD OF GOT HIT! SOME MILES LATER CAR SHIFTED RUFF, SOME MILES LATER ENGINE LIGHT CAME ON. I THEN TOOK THE CAR TO THE NEAREST PLACE " AUTOZONE" TO HAVE TEST RAN, TEST RESULTS WAS CODE P2716 I'M SCARED TO DRIVE THIS CAR ANY WHERE!!!! *TR

THE DRIVER'S SIDE DOOR IS FALLING OFF OF MY 2005 TOYOTA SIENNA MINIVAN. TOYOTA ISSUED A SERVICE BULLETIN RECALL FOR THIS DEFECT IN 2005. THE PROBLEM 1ST APPEARED IN MY CAR IN MARCH 2007. THE FOLSOM LAKE TOYOTA DEALER REPAIRED MY VEHICLE BY SENDING IT OUT TO A WELDING COMPANY TO BE REPAIRED. I WAS PROVIDED WITH A RENTAL CAR AT NO CHARGE BY TOYOTA. THE DESCRIPTION OF THE DEFECT, AS STATED ON THE REPAIR SLIP IS AS FOLLOWS: "...FOUND DOOR DEFORMED AND WELD BROKEN INSIDE DOOR , 23 REPLACED DRIVERS DOOR CHECK, SUBLET TO BODY SHOP FOR REPAIR OF DOOR." I HAVE A COPY OF THIS ORIGINAL REPAIR FORM. THE 2ND TIME THIS DEFECT RE-APPEARED WAS ON JULY 8, 2010. I IMMEDIATELY REPORTED THE PROBLEM TO TOYOTA CORPORATE, WAS ASSIGNED CASE # 1007081422 AND WAS ADVISED BY THE TOYOTA CORPORATE REPRESENTATIVE THAT THE TOYOTA OF RICHMOND, INDIANA DEALER WOULD BE CALLING ME WITHIN 3 DAYS TO MAKE AN APPOINTMENT TO BRING MY CAR IN AND RECEIVE A FREE RENTAL UNTIL MY CAR'S DEFORMITIES WERE FIXED. THE DEALER FAILED TO RESPOND WITHIN 3 DAYS, AND I CALLED CORPORATE AGAIN ON 7-14-10 AND SPOKE WITH CATHERINE. SHE SENT ANOTHER REQUEST TO TOYOTA OF RICHMOND AND SAID THAT I WOULD HEAR FROM THE DEALER WITHIN 24 HRS. AGAIN, TOYOTA OF RICHMOND FAILED TO CONTACT ME. I CALLED TOYOTA CORPORATE MOMENTS AGO (7-16-10), AND JESSIE SAID THEY HAVE NO CONTROL OVER THEIR DEALERS FIXING TOYOTA DEFECTS AND THAT I SHOULD TRY TO CONTACT THEM MYSELF. TOYOTA HAS A LEGAL AND ETHICAL RESPONSIBILITY TO FIX THEIR KNOWN DEFECTIVE PROBLEMS. AFTER ALL OF THESE FAILED ATTEMPTS TO GET RICHMOND TOYOTA TO CONTACT ME TO INITIATE THE REPAIR PROCESS, TOYOTA SHOULD BE FINED AND/OR TOYOTA SHOULD BE PROHIBITED FROM SELLING IN THE US MARKETPLACE. THE DRIVER SIDE DOOR IS CLEARLY FALLING OFF AND WILL CAUSE INJURIES WHEN THIS HAPPENS. *TR

I HAVE A 1999 TOYOTA SIENNA, BOUGHT NEW IN APRIL 1999. ON NOVEMBER 11, 2005, I HAD TO HAVE THE HORN FIXED BECAUSE TO MAKE THE HORN FUNCTION, YOU HAD TO TURN THE STEERING WHEEL. IT COST ME $399.35. THE DEALERSHIP LISTED "POOR CONTACTS IN CLOCK SPRING; REPLACE CLOCKSPRING". I NOW HAVE THE SAME PROBLEM AGAIN. I AM WONDERING IF THIS IS AN INHERENT PROBLEM WITH THIS TYPE VEHICLE. TOYOTA WILL NOT HELP WITH THE EXPENSE AS THE WARRANTY IS ONLY GOOD FOR 36,000 MILES OR 3 YEARS. HAVE YOU HAD ANY OTHER COMPLAINTS REGARDING THIS TYPE OF PROBLEM WITH TOYOTA VEHICLES? IN ALL THE YEARS AND WITH ALL THE CARS WE HAVE OWNED (WE KEEP THE CARS FOR MANY, MANY YEARS) THERE HAS NEVER BEEN A PROBLEM WITH HORNS NOT WORKING; THAT IS WHY I FEEL THIS PROBLEM IS INHERENT WITH THIS MODEL IF NOT OTHER TOYOTA MODELS. (PLEASE NOTE; THE EQUIPMENT CHOICES PICKED ARE TO FILL IN THE REQUIRED INFORMATION FROM THE CHOICES GIVEN; NOT NECESSARILY CORRECT. THE PARTS NUMBERS ARE LISTED ELSEWHERE. *TR

THIS COMPLAINT CONCERNS THE NEW 2010 TOYOTA 4RUNNER. THERE IS AN ISSUE WITH THE BRAKING SYSTEM AND HANDLING FOR THIS VEHICLE. UPON DEPRESSING THE BRAKES, THE PEDAL TRAVELS A CONSIDERABLE DISTANCE SOUNDS SQUEAKY AND NOTCHY AND DELAYS IN STOPPING. THE ANTI-LOCK BRAKES DO NOT INTERACT QUICKLY AND OFTEN TIMES ENGAGED AT THE VERY END OF THE BRAKE DISTANCE AND CREATES A VERY UNCOMFORTABLE AND UNSETTLING FEELING. THE HEIGHT CLEARANCE IS ALSO A CONCERN BECAUSE WHEN CROSS WINDS HIT THE VEHICLE IT CREATES A VERY UNSETTLING FEELING AND CAUSES THE VEHICLE TO SWAY AND GET UNDER THE VEHICLE MAKING PRONE TO LOSS CONTROL. THAT WIND DOES NOT HAVE TO BE EXCESSIVE; THE MILDEST OF WINDS WILL CAUSE A DISRUPTION. SEVERAL MEASURES HAVE BEEN TAKEN TO HAVE A LOCAL TOYOTA DEALERSHIP REVIEW AND ADDRESS THE ISSUE AND THEY HAVE COME BACK AND STATED THAT IT OPERATES ACCORDING TO SPECIFICATIONS. NO ONE OTHER THAN TOYOTA KNOWS OF THOSE SPECIFICATIONS AND THEY WILL NOT DISCLOSE THEM UNTIL ENOUGH PEOPLE HIGHLIGHT THIS ISSUE BY COMPLAINING. TO ADD FURTHER INSULT TO INJURY, TOYOTA HAS PLACED AN ADMINISTRATIVE HOLD ON ANY REPAIRS UNLESS THEY SANCTION IT. IN ONE OF THE LATEST USES, I HAD A DEER CROSS MY PATH AND I TRIED TO STOP AND THE VEHICLE KEPT MOVING ALONG AND THE BRAKES GRABBED AFTER 12 FEET. I MISSED THE DEER BUT I WAS FORCED TO RELIVE THE ISSUE OF HOW FAULTY THE BRAKES ARE FOR THIS VEHICLE. IT REINFORCED THE ISSUES WITH THE BRAKING SYSTEM. WE NEED FOR TOYOTA TO OWN UP TO THIS HIDDEN DEFECT. THE ELECTRICAL SYSTEMS IN THESE VEHICLES SEEM TO CONTROL EVERY OPERATING ASPECT OF THE VEHICLE AND THAT APPEARS AT ISSUE AS WELL. *TR UPDATED IVOQ 01/20/11 THE CONSUMER WOULD LIKE A RESPONSE TO HIS COMPLAINT UPDATED IVOQ 03/01/11

IN 2007, I HAD PURCHASED A TOYOTA COROLLA LE. I HAD NOT NOTICED THIS PROBLEM UNTIL 2 WEEKS AFTER PURCHASING THE VEHICLE. THE PROBLEM LIES WITH THE AIRBAG NOT FLUSHED WITH THE DASHBOARD AND CREATES DIPS AND VALLEYS. THE PASSENGER AIRBAG IS SUNK INTO THE DASHBOARD. AFTER SPEAKING WITH THE DEALER, THEY REPLACED THE AIRBAG AND TOLD ME TO LET IT SIT FOR A WHILE AND THE AIRBAG AND DASHBOARD WOULD ALIGN. HOWEVER, AFTER LETTING IT SIT FOR NEARLY TWO YEARS, IT IS STILL THE SAME CONDITION. ON ALMOST EVERY OIL CHANGE, I WOULD COMPLAIN ABOUT THE PROBLEM TO THE DEALERSHIP AND THEY WOULD ADVISE ME TO GIVE IT SOME MORE TIME. I FILED A COMPLAINT WITH TOYOTA CUSTOMER SATISFACTION DEPARTMENT AND THEY RESEARCHED THE CASE. IN THE END, THE TOYOTA CUSTOMER SATISFACTION DEPARTMENT TOLD ME THAT THERE IS NOTHING THEY CAN DO. THEY INFORMED ME THAT THEY HAVE SOLD MANY 2007 COROLLA'S THAT ARE KNOWN TO HAVE THIS PROBLEM WITH THE AIRBAG. THEY CANNOT GUARANTEE ME THAT BECAUSE THE AIRBAG SINKS INTO THE DASH, IT WILL DEPLOY WHEN IT NEEDS TO. *TR

WHILE TEST DRIVING MY 2006 FORD ESCAPE HYBRID AT THE BILL WALSH DEALERSHIP IN OTTOWA, IL FEB 2009, SALESMAN [XXX]TOLD ME THAT THE INTERMITTENT HIGH PITCHED NOISE FROM THE BATTERY COMPARTMENT WAS NORMAL. WHEN I TOOK THE CAR IN FOR SERVICE NOV. 2009 AT THE TOM WOOD FORD DEALERSHIP IN CARMEL, IN, I WAS TOLD THAT THE SOUND WAS DUE TO A FAILED BATTERY DOOR ACTUATOR. I WAS TOLD THAT FAILURE TO REPLACE THIS PART COULD RESULT IN THE BATTERY OVERHEATING, AND POSSIBLE EXPLOSION OF THE HYBRID BATTERY. I PAID TO HAVE THE PART REPLACED, AND IT BROKE AGAIN MAY 2010. AFTER DOING RESEARCH, I HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH THE FORD ESCAPE HYBRID. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY VEHICLE SPEED CONTROL WILL FAIL TO HOLD A CONSTANT SPEED. ESPECIALLY ON HILLS AND IN COLDER WEATHER. I REPLACED THE SPEED CONTROL SERVO , HAVE HAD THE CAR IN THE SHOP 4 TIMES AND MECHANIC CAN'T FIX IT. THEY CALLED TO A GM SHOP AND MECHANICS TOLD HIM THIS IS A KNOWN ISSUE. I SEE MULTIPLE COMPLAINTS ABOUT THIS ON YOUR SITE AS WELL. PERHAPS A RECALL IS IN ORDER AS THIS IS VERY DANGEROUS AND COULD CAUSE AN ACCIDENT OR FATALITY MUCH LIKE THE PEDAL PROBLEMS TOYOTA HAS EXPERIENCED/ THE CAR WILL DECELERATE QUICKLY AT THE MOST INOPPORTUNE TIMES. THERE IS OBVIOUSLY AN ISSUE HERE BEYOND MY VEHICLE. WHY IS THERE NO RECALL OR SIMILAR ACTION PLAN TO DATE? *TR

THE HID HEADLIGHTS ON MY 2005 TOYOTA PRIUS WENT OUT SEVERAL NIGHTS AGO. THE CAR WAS TAKEN TO TOYOTA, AND THIS PROBLEM IS COMMON ON THE 2004-2008 PRIUS, WHICH A SIMPLE GOOGLE SEARCH PROVED. THESE TYPE OF BULBS OVERHEAT (SINCE THEY'RE HALOGEN). NEVERTHELESS, THEY CHARGED $1150 FOR TWO HEADLIGHTS WHICH CANNOT BE BOUGHT ANYWHERE EXCEPT THE TOYOTA DEALERSHIP. THEY WERE ONLY 2 YEARS OLD. WHEN I CALLED TOYOTA, THE PERSON I TALKED TO UNDERSTOOD, SAYING IT HAD HAPPENED TO HIM TOO, BUT THERE WAS NOTHING HE COULD DO SINCE THE CAR HAD OVER 136,000 MILES ON IT. APPARENTLY TOYOTA ONLY WARRANTIES ITS PARTS FOR ONE YEAR. SHAMEFUL. *TR

I HAVE A 2007 TOYOTA AVALON. THIS IS IN REFERENCE TO A PREVIOUS COMPLAINT "10308589". IT HAPPENED AGAIN. ON SUNDAY, MAY 16TH, 2010 I "FLOORED" THE ACCELERATOR AFTER TURNING INTO TRAFFIC BECAUSE THE CAR ON THE ROAD WAS GOING MUCH FASTER THAN I EXPECTED. THE ACCELERATOR GOT STUCK SO I PUT IT IN NEUTRAL, HEARD AND SAW HIGH RPM ON THE TACK AND TURNED THE MOTOR OFF WITH THE KEY. I WRESTLED THE CAR INTO THE NEXT TURN-OFF (NO POWER STEERING). I LOOKED DOWN AND MY GAS PEDAL WAS STUCK ALL THE WAY DOWN BY THE FLOORMAT. THIS IS A FLOORMAT THAT I PUT IN FROM WALMART. IT IS MADE OF HEAVY RUBBER TO PROTECT MY NICE FLOORMATS. IT IS NOT LATCHED INTO THE FLOOR LIKE MY NICE FLOORMAT UNDERNEATH. THIS WAS MY FAULT, NOT TOYOTA. THAT FLOORMAT IS NOW IN THE TRUNK OF MY CAR. THIS IS THE THIRD TIME UNCONTROLLED ACCELERATION HAS HAPPENED IN THIS CAR. IT WAS IN FOR RECALL REPAIR AFTER THE SECOND INCIDENT. DRIVER BEWARE! THIS TOOL IS REQUIRING ME TO SELECT A MODEL NUMBER ON EQUIPMENT WHICH DOES NOT MAKE SENSE SO I JUST SELECTED ONE AT RANDOM - THAT IS A FLAW IN THE REPORTING PROCESS. *TR