GOODYEAR ASSURANCE TIRES Complaints

GOODYEAR ASSURANCE TOURING TIRES DOT LOT IDENTIFIER: MDXO JD1R 4109 SIZE: P225 60 R16 PURCHASED AT SAM'S CLUB, DECEMBER 2010. I GOT FOUR (4) OF THESE TIRES ON MY 2002 FORD WINDSTAR VAN, ON DECEMBER 23, 2010. EARLY IN 2011, FORD HAD MY VAN FOR SIX (6) MONTHS (FIXING SEVERAL FORD RECALLS WITH AXLES AND SUSPENSION) SO THE TIRES DIDN'T GET MUCH MILEAGE UNTIL LATER IN 2011. IN 2012, I HAD ONE OF THE TIRES SEPARATE INTO CHUNKS ON THE HIGHWAY. THERE WAS NO OTHER DAMAGE, EXCEPT THE TIRE WAS HISTORY. I HAD IT REPLACED WITH ANOTHER TIRE OF THE SAME TYPE/MODEL. IN JULY OF 2013, I HAD TWO (2) MORE OF THE TIRES REPLACED BECAUSE THEY WERE "CUPPING" AND OUT OF ROUND. I HAD THE VAN CHECKED FOR CAMBER, CASTER, AND TOE-IN, AND IT WAS UP TO FACTORY SPECS. NO ALIGNMENT NECESSARY AND TIRES WERE MAINTAINED WITH CORRECT PRESSURE. TODAY, (09/05/2013) I AM HAVING THE 4TH TIRE REPLACED, BECAUSE IT IS BECOMING "OUT OF ROUND" AND "CUPPING" (I BELIEVE). THIS FAILURE CAUSES A VIBRATION THAT YOU WOULD NOT BELIEVE. THE LAST TIME SAM'S CLUB REPLACED THE TIRES (JUST TWO MONTHS AGO IN JULY 2013) THE INSTALLER SAID THAT THEY "HAVE HAD A LOT OF THESE TIRES SPONTANEOUSLY DESTROY THEMSELVES", AND THEY OPTED TO PUT GOODYEAR ASSURANCE "FUEL MAX" TIRES ON, IN LIEU OF THE DISCONTINUED "TOURING" MODEL. I CHECKED GOODYEAR'S WEBSITE, AND THE "TOURING" MODEL IS IN FACT, NOT DISCONTINUED. MAYBE SAM'S CLUB JUST STOPPED GETTING THEM BECAUSE THEY'RE TIRED OF REPLACING THEM? IF SAM'S CLUB HAS NO CONFIDENCE IN THE TOURING MODEL (AND IS OPTING TO REPLACE THEM WITH THE FUEL MAX MODEL) I AM BEGINNING TO THINK THAT THE LAST TOURING MODEL TIRE (REPLACED IN 2012) MAY DESTROY ITSELF, AS WELL. *JB

I BOUGHT A 2012 CHEVY CRUZE ECO THAT HAS 4 GOODYEAR ASSURANCE FUEL MAX TIRES ON JULY 12, 2013. I WAS DRIVING BACK HOME FROM MY PARENTS HOUSE APPROXIMATLEY 30 MILES AWAY. I GOT ABOUT 4 MILES OUT OF TOWN AND MY LOW TIRE PRESSURE LIGHT CAME ON. I CHECKED THE TIRE PRESSURE SCREEN ON THE DASH AND I WAS SLOWLY LOSING TIRE PRESSURE. I MADE IT BACK HOME WITH 6 PSI OF AIR IN MY TIRE. (IT IS SUPPOSED TO HAVE 35 PSI.) I GOT HOME AND LOOKED AT THE TIRE AND IT HAS ABOUT A 3/4" CRACK ON THE OUTSIDE WALL OF THE TIRE. I PUT AIR BACK IN IT AND IT DEFLATED AGAIN PRETTY QUICK. *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET VOLT EQUIPPED WITH GOODYEAR ASSURANCE FUEL MAX TIRES, SIZE 215-55-17. THE CONTACT STATED THAT WHILE TRAVELING 70 MPH, THE FRONT PASSENGER'S SIDE TIRE BLEW. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE FAILURE OCCURRED DUE TO LOW TIRE PRESSURE. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 17,445. THE VIN WAS NOT AVAILABLE.

ON MY WAY TO WORK TODAY I HAD A FLAT TIRE, WHICH RESULTED IN ME HAVING TO CALL ONSTAR BECAUSE THERE WAS NO SPARE OR JACK IN THE TRUCK. ONCE I CALLED ON STAR IT TOOK THEM THREE TIMES CALLING ME BACK TO GET ROAD SIDE ASSISTANCE ON THE PHONE. I WAS STUCK FOR TWO AND A HALF HOURS BEFORE THE TOW TRUCK EVEN ARRIVED. ONCE THE TOW TRUCK DRIVER ARRIVED I ASKED HIM WHAT HAPPENED TO ROAD SIDE ASSISTANCE HE TOLD ME THAT ON STAR JUST CALLED HIS OFFICE AND TOLD THEM THAT I NEEDED A TOW TRUCK TO TOW MY CAR THAT I ONLY HAD A FLAT TIRE. THAT COULD HAVE BEEN FIXED IF I WOULD HAVE HAD A SPARE TIRE INSTEAD OF A CAN OF GOO AND A TIRE PUMP. ONCE THE TOW TRUCK DRIVER GOT MY CAR LOADED THAT IS WHEN I LEANED THAT I COULD NOT RIDE IN THE TOW TRUCK. SO AFTER BEING STRANDED ON SIDE OF THE ROAD FOR TWO HOURS HAD TO WAIT ON A RIDE HOME AND THE DEALERSHIP CLOSED AT 5 PM SO, I STILL CAN'T GET MY CAR UNTIL THE NEXT DAY BECAUSE OF A FLAT TIRE THAT COULD HAVE BEEN AVOIDED IF I HAD A SPARE TIRE. SO, I COULDN'T MAKE IT TO WORK AND I HAD TO THUMB A RIDE HOME BECAUSE OF GM WANTING TO SAVE .4 MPG OF GAS BY TAKING AWAY THE SPARE TIRE AND JACK. *TR

I PURCHASED 4 GOODYEAR ASSURANCE TOURING TIRES (P225/60R17 98T) FROM SAM'S CLUB IN MAY, 2011. THEY'VE BEEN REGULARLY INSPECTED, BALANCED AND ROTATED AS PART OF SAM'S CLUB TIRE WARRANTIES. ON JANUARY 28, 2011, WE HAPPENED TO PARK THE VAN JUST RIGHT SO THAT THE TIRES WERE TURNED SHARPLY TO THE LEFT. AT THAT TIME IT WAS VISIBLY NOTICEABLE THAT THERE WAS A HUGE PIECE OF RUBBER MISSING (ABOUT 3-4 INCHES LONG AND 3 INCHES WIDE) FROM THE SIDEWALL AND METAL WAS EXPOSED. WE TOOK THE VAN TO SAM'S WHERE THEY FIRST TRIED TO SAY IT WAS DUE TO ALIGNMENT ISSUES (THE VAN HAD RECENTLY HAD THE ALIGNMENT FIXED), BUT WHEN IT WAS POINTED OUT THAT IT WAS NOT WORN COMPLETELY AROUND AND ONLY ON ONE SPOT, THEY REPLACED THE TIRE. WE THOUGHT NOTHING OF IT. ABOUT 2 MONTHS LATER, I WOKE UP TO DRIVE THE KIDS TO SCHOOL AND TIRE #2 WAS FLAT. BROUGHT IT IN TO SAM'S, THEY FOUND A NAIL OR SOMETHING IN IT, AND PLUGGED IT. BUT WHEN THEY TESTED IT LATER, IT WASN'T HOLDING AIR. THE SIDEWALL HAD A CRACK IN IT, NOT REPLACEABLE. CHANGED TIRE #2. APRIL 30, TRY TO LEAVE TO PICK UP KIDS FROM SCHOOL, TIRE #3 IS FLAT (HAD JUST DRIVEN ON IT THAT MORNING). TAKE IT TO SAM'S, HUGE CRACK IN THE SIDEWALL. AT THIS POINT, ITS NOT REALLY FUNNY ANYMORE. WONDERING WHAT KIND OF RECALL THIS TIRE MAY BE UNDER BECAUSE ITS NOT AVAILABLE AT THE STORE ANYMORE. JUNE 24, THE VAN WAS SHAKING AS WE WERE DRIVING, PULLED OVER, AND SURE ENOUGH, HUGE GASH OF EXPOSED METAL ON THE INSIDE SIDEWALL. FOUR TIRES IN LESS THAN 6 MONTHS, RUINED. TIRES RATED FOR 70,000 MILES AND WITH LESS THAN 25,000 MILES ON THEM. ALL HOLES, CRACKS, OR EXPOSED METAL ARE ON THE INSIDE SIDEWALL WHERE THE TIRE HAD STARTED TO BULGE. THANKFULLY, WE CAUGHT IT JUST IN TIME OR WE COULD HAVE BEEN IN A VERY SERIOUS ACCIDENT! SO DISAPPOINTED THAT THIS TIRE HAS NOT BEEN RECALLED AND THAT I'VE STILL HAD TO PAY FOR THE REPLACEMENT TIRES!! *TR

DEAR OFFICER, I HAVE PURCHASED 2 SETS OF FOUR TIRES (ASSURANCE TRIPLETRED, 215/70R15) IN SUMMER 2010 AND 2011 (HYUNDAI XG AND KIA SEDONA). I FOUND THAT ONLY ONE OF TIRES SHOWS A KIND OF CRACKS A LOT ON THE SIDE (I HAVE THE PICTURE) RELATIVELY. I CHECKED THE DATE OF MANUFACTURING ON THE TIRE AND FOUND 'BLANK'. THREE OF FOUR SHOW THE YEAR AND WEEK (0923...). I ALSO FOUND THAT ONE OF FOUR TIRES IN MY ANOTHER CAR HAS NO DATE EITHER. IT'S ODD AND SUSPICIOUS TO ME. I HAVE GOT THEM ALL FROM A GOODYEAR STORE. I HAVE SOME PICTURES TO SHOW THE EVIDENCE. I AM SO SCARED WHEN I REALIZED THAT I HAVE DRIVEN MY CARS ON ILLEGALLY UPDATED OR SOLD TIRES. [XXX] P.S. I ALREADY CONTACTED GOODYEAR AND GOT FEEDBACK FROM MY CONTACT PERSON AT GOODYEAR, SAYING THAT IT'S ODD BUT CAN BE HAPPENED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I PURCHASED FOUR GOODYEAR ASSURANCE TOURING P225/60 R16 97T TIRES AT SAM'S CLUB IN MARCH 2011. THESE WERE INSTALLED ON 2003 HONDA ODYSSEY LX. VEHICLE, INCLUDING TIRES, WERE WELL MAINTAINED; TIRES WERE BALANCED, ROTATED PERIODICALLY AND MONITORED BIWEEKLY FOR THE CORRECT LEVEL OF AIR PRESSURE. THE WHEELS WERE ALIGNED. THE VAN IS NON-COMMERCIAL; ONLY FAMILY / PERSONAL USE. AFTER 26 MONTHS AND 27900 MILES, ONE OF THE TIRES FAILED UNEXPECTEDLY WHILE IN USE. THERE WERE NO WARNING SIGNS OF IMPENDING FAILURE. PASSENGER SIDE REAR TIRE FAILED BY BLOW-OUT AT 65 MPH. VEHICLE INCLUDING TIRES HAD BEEN SUBJECTED TO STATE SAFETY INSPECTION 16 DAYS BEFORE THE INCIDENT AND HAD PASSED. NOTHING WAS NOTED ABOUT THE CONDITION OF THE TIRES ON THE OCCASION OF THE STATE INSPECTION. THE TIRES HAD BEEN VISUALLY INSPECTED BY DRIVER AT THE LAST FUEL STOP BEFORE THE INCIDENT WITH NOTHING OUT OF THE ORDINARY OBSERVED. *TR

TL* THE CONTACT OWNS A 2013 HONDA ACCORD WITH GOODYEAR ASSURANCE TIRES, SIZE 215 55 R17 94V. THE CONTACT STATED WHILE TRAVELING 35 MPH THE FRONT PASSENGER SIDE TIRE BLEW OUT;HOWEVER, THE CONTACT WAS ABLE TO PULL OVER WITHOUT INCIDENT. THE CONTACT STATED THAT THERE WAS NO WEAR ON THE TIRE TREAD OR SIDEWALL AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER AND A THE TECHNICIAN STATED THE TIRE HAD BEEN PATCHED PRIOR TO THE VEHICLE BEING SOLD. THE DEALER STATED THAT THE PATCH ON THE TIRE FAILED AND CAUSED THE BLOWOUT. THE TIRE WAS REPLACED. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS 1,237. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS, EQUIPPED WITH GOODYEAR ASSURANCE FUEL MAX TIRES, TIRE SIZE 215/45R/17. THE CONTACT STATED THAT THE FRONT PASSENGER AND REAR DRIVER SIDE TIRES DEFLATED. THE TIRES WHERE INSPECTED AND THE CONTACT LOCATED CRACKS IN THE INSIDE SIDEWALL OF ALL FOUR TIRES. THE TIRES WERE REPLACED. THE DOT NUMBER FOR THE TIRES WAS NOT AVAILABLE. THE FAILURE WAS REPORTED TO THE TIRE MANUFACTURER. THE TIRE FAILURE MILEAGE WAS 17,000. THE VEHICLE FAILURE MILEAGE WAS 58,000. ..UPDATED 07-17-13 *BF

I PURCHASED 4 GOODYEAR ASSURANCE TOURING P235/65R16 TIRES THAT WERE INSTALLED ON 2005 HONDA ODYSSEY LX. VEHICLE WAS ALIGNED AND TIRES ROTATED, BALANCED, AND PRESSURE CHECKED REGULARLY. THE TIRE WAS ADVERTISED WITH A 70,000 MILE TREAD LIFE WARRANTY. AT APPROXIMATELY 17,300 MILES I NOTICED THE TREAD ON ALL 4 TIRES APPEARED TO BE SEPARATING FROM THE TIRE WHEN VIEWED FROM THE SIDE. I TOOK IT TO ORIGINAL TIRE DEALER WHO TOLD ME IT WAS NORMAL AND THERE WAS NOTHING TO WORRY ABOUT. AT THE NEXT ROTATION, I AGAIN NOTED THAT THE SEPARATION APPEARED TO BE GETTING WORSE. AGAIN I WAS TOLD THAT THIS IS NORMAL. AT 24,000 MILES, AND WITHIN 400 MILES OF A ROTATION AND BALANCE, THE TIRES DEVELOPED A VERY MILD VIBRATION, WHICH HAS NEVER COMPLETELY GONE AWAY, EVEN WITH FURTHER ROTATION AND BALANCE. AT 45,000 MILES, THERE WERE CRACKS (POSSIBLY DRY ROT) BEGINNING TO FORM ALL OVER THE SIDEWALLS OF THE TIRES. ADDITIONALLY, THE TREAD HAD NOTICEABLE SEPARATION FROM TIRE. LASTLY, THE TIRES HAD WORN TO THE 2/32 MINIMUM TREAD DEPTH. THE TIRE DEALER REFUSED SERVICE OR EVEN PRORATE THE TIRE TOWARDS NEW ONES. I CALLED GOODYEAR, BUT THEY INSTRUCTED ME TO DEAL WITH THE TIRE DEALER, AS THAT TIRE WAS MADE SPECIFICALLY FOR THEM. THE TIRE DEALER REFUSES TO ACKNOWLEDGE ANY PROBLEM, THOUGH THEY HAVE NOW OFFERED A MINIMAL PREPORATION AMOUNT WHICH ISN'T ENOUGH TO OFFSET THE COST OF THE INSTALLATION OF NEW TIRES. THE DEALER REFUSES TO PRORATE BASED ON ACTUAL MILEAGE VS WARRANTED MILEAGE, ALTHOUGH THEIR WRITTEN WARRANTY POLICY STATES THAT IS THE WAY THE WARRANTY SHOULD BE HANDLED. *TR