GOODYEAR EAGLE RS-A TIRES Complaints

2004 MAXIMA WITH CRACKS ON THE SIDEWALLS OF THE TIRES. CUSTOMER STATES THAT THE TIRES HAD CRACKS IN THE SIDEWALLS AND GOODYEAR FURTHER STATED HE IS INELIGIBLE FOR REIMBURSEMENT. *KB THE CONSUMER WAS DENIED REIMBURSEMENT BECAUSE THE INFORMATION HE SUBMITTED DID NOT SHOW PROOF THAT THE HIS TIRES WERE ADJUSTED FOR SIDEWALL CRACKING. *TR

2004 NISSAN MAXIMA WITH TIRES WITH CRACKED SIDEWALLS. CUSTOMER STATES THAT THE DEALER AND THE TIRE DEALER WOULD NOT REPLACE THEM UNDER WARRANTY. WHEN SHE RECEIVED THE RECALL THEY REPLACED THE REAR TIRES WITHOUT QUESTION. *KB THE CONSUMER RECEIVED A DENIAL LETTER FROM GOODYEAR STATING, SHE HAD NOT SHOWN PROOF THAT HER TIRES WERE ADJUSTED FOR SIDEWALL CRACKING. *JB

2004 NISSAN MAXIMA WITH GOODYEAR EAGLE RS-A P245/45R18 WITH CRACKS IN THE SIDEWALLS. CUSTOMER STATES THAT HE HAD THE TIRES ADJUSTED TO FIX THE CRACKS IN THE SIDEWALL. *KB THE TIRE MANUFACTURER SENT THE CONSUMER A LETTER DENYING THE CLAIM. THE MANUFACTURER STATED THE CONSUMER HAD NOT SHOWN PROOF THAT THE TIRES WERE ADJUSTED FOR SIDEWALL CRACKING. THE LETTER ALSO STATED UNDER THE CUSTOMER SATISFACTION PROGRAM AN ORIGINAL PAID RECEIPT WAS REQUIRED TO SHOW PROOF OF PURCHASE WITH SIDEWALL CRACKING AS A REASON FOR REPLACEMENT. *JB

I TOOK POSSESSION OF MY 2004 NISSAN MAXIMA IN THE FIRST WEEK OF JANUARY 2005. I NOTICED A CONSTANT, BUT GRADUAL TIRE PRESSURE ISSUE. I TOOK THE CAR TO THE LOCAL NISSAN DEALERSHIP AND THEY INDICATED THE TIRE HAD TO BE PATCHED. I ASKED ABOUT THE ACTUAL SIDEWALL AND THEY DID NOT FEEL THERE WERE ANY PROBLEMS INVOLVING THE SIDEWALLS. I TOOK THE CAR TO AN INDEPENDENT DEALERSHIP THAT FELT THERE WAS INDEED SOME MANUFACTURER PROBLEM WITH THE TIRES. I CALLED THE DEALERSHIP AND THEY REPORTED THAT THERE WERE NO RECALLS AND THAT THE WARRANTY WOULD NOT COVER THIS ISSUE. THEY EXPLAINED THAT IF I CHOSE TO I COULD INITIATE A CLAIM WITH BOTH OR EITHER THE GOOD YEAR EAGLE MANUFACTURER OR NISSAN. THE GOOD YEAR EAGLES INSTALLED ON MY MAXIMA HAD LESS THAN 11,000 MILES AND AS THE DEALERSHIP WAS NOT AMENABLE TO RECONCILING THEIR OPINION ON THE TIRES TO THAT OF AN INDEPENDENT TIRE INSPECTION I DECIDED THE BEST COURSE OF ACTION WAS TO REPLACE THE GOOD YEAR EAGLE TIRES WITH NOKIAN TIRES. THIS REPLACEMENT OCCURRED ON OCTOBER 6, 2006 WITH ONLY 11,000 MILES ON THE TIRES. I WAS VERY HESITANT TO DRIVE THE CAR DUE TO THE TIRE PRESSURE. I WAS FILLING THE TIRES EVERY TWO-THREE DAYS TO MAINTAIN SOME TYPE OF SAFETY WHILE DRIVING. WHEN I APPLIED FOR THE REIMBURSEMENT ON THE GOODYEAR EAGLE RS-A TIRES MY CLAIM WAS DENIED BECAUSE THERE WAS NO INDICATION THAT THE REPLACEMENT WAS DUE TO 'A SIDEWALL ISSUE.' WHO IN THEIR RIGHT MINDS WOULD WILLINGLY CHOOSE TO REPLACE 4 TIRES AT ONCE WITH BRAND NEW TIRES AT ONLY 11,000 MILES IF THERE WAS NO SAFETY ISSUE??? OF COURSE THIS IS A SAFETY ISSUE AND I WASN'T WILLING TO BE INVOLVED IN AN ACCIDENT TO PROVE THE POINT. THE FOLLOWING IS A WEBSITE (JUST ONE OF MANY) THAT NOTES THE ISSUES AND LACK OF COMPANY RESPONSE. WWW.CONSUMERAFFAIRS.COM/TIRES/GOODYEAR_TIRES.HTML. CLEARLY THE COMPANY IS NOT CORRECTING OR REIMBURSING CONSUMERS FOR THEIR FAULTY PRODUCTS. I SPENT WHAT I CONSIDER TO BE A GOOD DEAL OF MONEY TO MAKE MY 'DREAM' CAR SAFE TO DRIVE. \ *JB

ALL 4 EAGLE RS A P205 GOODYEAR TIRES ON MY 2004 MAZDA 3 4 DOOR SEDAN ARE DEFECTIVE. ONE TIRE THE SIDEWALL TOTALLY CRACKED AND SEPARTED AND THE OTHER 3 TIRES ARE BEGINNING TO CRACK AND SEPARTE. I BELIEVE THESE TIRES ARE DEFECTIVE AND ARE A SAFETY HAZZARD. THE GOODYEAR DEALER HAS REFUSED TO RECTIFY THIS SITUATION. I KNOW THE TIRES ON THE NISSAN CARS ARE BEING REPLACED FOR THE SAME DEFECT. HOWEVER, I WAS TOLD BY THE DEALER THAT I WOULD NEED TO REPLACE ONE TIRE AND THE DEALER DID NOT CHECK THE OTHER 3 TIRES WHICH WHEN I TOOK MY CAR TO ANOTHER DEALER WHO SHOWED ME THE SEPARATING SIDEWALLS AND TOLD ME THAT THEY NEED TO BE REPLACED. THE TIRE LISTED AS THE ONLY OPTION FOR EAGLE RSA ON YOUR FORM IS P245. THESE TIRES IN QUESTION ARE P205 SO I AM NOT SURE HOW TO REPORT THIS DEFECT.

TL*THE CONTACT OWNS A 2004 NISSAN MAXIMA. THE VEHICLE HAS GOODYEAR EAGLE RS-A, SIZE P245/45R18 TIRES. THE CONTACT NOTICED CRACKS ON THE SIDEWALLS OF ALL FOUR TIRES. HE RECEIVED A RECALL NOTICE IN AUGUST OF 2007 REGARDING THE SIDEWALLS. THE MANUFACTURER STATED THAT THEY WOULD ONLY REPLACE THEM IF HE COULD PRODUCE THE FAILED TIRES. THE CONTACT FELT THAT WAS UNACCEPTABLE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 65,000 AND FAILURE MILEAGE WAS 25,000.

SIDEWALL SEPARATION GOODYEAR EAGLE RSA TIRE ORIGINAL TIRE ON 2004 MAZDA 3 DRIVEN 21,400 MILES. PREVIOUSLY 2 UNEXPLAINED FLAT TIRES. TAKEN TO THE DEALER TO CHECK TIRES. NO CAUSE FOUND. FOR THE THIRD TIME, AIR WAS LEAKING FROM THE TIRE AND THE SIDEWALL SEPARATION WITH A LARGE DEEP CRACK WAS 3/4 AROUND THE TIRE. WHEN I TOOK IT TO A GOODYEAR DEALER I WAS TOLD THAT ONLY THE EAGLE RSA WERE BEING REPLACED ON THE NISSAN'S AND NOT THE MAZDA 3. NO FURTHER EXPLANATION WAS AVAILABLE. I NOW HAVE TO REPLACE AT LEAST ONE TIRE AND PERHAPS ALL FOUR BECAUSE OF THIS SAFETY HAZARD. *TR

SIDEWALL CRACKS ON ALL 4 TIRES (GOODYEAR EAGLE RSA 245-45-18) ON MY 2004 NISSAN MAXIMA WERE APPARENT AT ABOUT 20-25,000 MILES. I WAS VERBALLY NOTIFIED ABOUT THIS DEFECT BY THE NISSAN DEALER, WHO RECOMMENDED A COMPLETE NEW SET OF TIRES. I WANTED A SECOND OPINION ABOUT THE CRACKS, AS THERE WAS STILL GOOD TREAD LEFT ON THE ORIGINAL TIRES. I TOOK THE CAR TO DISCOUNT TIRE CO. THEY ALSO SAID THAT THE TIRES WERE CRACKED AND THEREFORE UNSAFE. I HAD ALL 4 OF THEM REPLACED. UNFORTUNATELY, DISCOUNT TIRE COMPANY DIDN'T WRITE THE REASON FOR REPLACEMENT ON MY RECEIPT (CRACKED SIDEWALLS), AND BECAUSE OF THAT OMISSION, GOODYEAR HAS DENIED ME ANY REDRESS AT ALL. TO DATE, THEY STILL HAVEN'T EVEN SENT THE ORIGINAL RECEIPT BACK TO ME.

2004 NISSAN MAXIMA HAD TIRE FAILURE DUE TO CRACKS IN THE SIDEWALL. CUSTOMER STATES THAT THE TIRES HAD CRACKS IN THE SIDEWALL WHICH CAUSED ONE OF THEM TO BLOW OUT. THE TIRES ON THE VEHICLE WERE REPLACED. **NAR**KB THE CONSUMER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A GUARDRAIL. *JB

AFTER REPLACING THREE OUT OF FOUR TIRES ON 5/29/07 FOR CRACKING AROUND THE ENTIRE OUTSIDE OF THE SIDEWALLS I RECEIVED A LETTER DATED JUNE 15,2007 STATING THERE WAS A PROBLEM WITH THE TIRES. OBVIOUSLY I HAD ALREADY PAID $593.80 OUT OF POCKET. BECAUSE DOBBS WAS NOT NOTIFIED BY GOOD YEAR UNTIL JUNE (ACCORDING TO GOOD YEARS ASSISTANCE CENTER) THEY DID NOT PUT THE REASON FOR REPLACEMENT ON MY RECEIPT. I PROMPTLY RETURNED TO THE DOBBS LOCATION AND SPOKE WITH THEM AND THEY FILLED OUT THE CLAIM FORM PROVIDED BY GOOD YEAR TO VERIFY MY THREE TIRES WERE REPLACED FOR THAT REASON. I THEN SENT MY PAID RECEIPT ALONG WITH CLAIM FOR TO GOOD YEAR. NOW, ALMOST THREE MONTHS LATER GOOD YEAR IS REFUSING TO REFUND ME THEIR CONSUMER FOR A PROBLEM THEY KNOW EXISTS. THEIR REASONING, THE DOBBS EMPLOYEE DID NOT WRITE ON THE CLAIM FORM (A CLAIM FOR DESIGNED BY GOOD YEAR) WHY THE TIRES WERE REPLACED. COMMON SENSE WOULD TELL A CONSUMER AND THE EMPLOYEE AT DOBBS IF THEY ARE FILLLING OUT A CLAIM FORM, FOR A PROBLEM GOOD YEAR ADMITS THEY ARE HAVING WITH THEIR TIRES ,THAT IS WHY THE TIRES WERE REPLACED. I AM A VERY FRUSTRATED CONSUMER THAT HAD MY TIRES REPLACED DUE TO A SAFETY ISSUE AND NOW AM GETTING THE RUN AROUND FROM GOOD YEAR WHO IS FULLY AWARE THEY HAVE A PROBLEM. I GUESS IN THEIR MINDS I SHOULD HAVE CONTINUED DRIVING THE VEHICLE WITH THE TIRES CRACKED FOR AN ADDITIONAL TWO WEEKS UNTIL I GOT THEIR LETTER AND DOBBS WOULD HAVE NEVER CHARGED ME THE CONSUMER. NEVERMIND THE SAFETY OF THE CONSUMER AND THEIR PASSENGERS. THE NHTSA IS OBVIOUSLY DESIGNED AS A ORGANIZATION TO KEEP PEOPLE SAFE IN THE EVENT OF EQUIPMENT FAILURE SUCH AS THIS TIRE ISSUE. UNFORTUNATELY, IT IS APPARENT TO ME THE GOOD YEAR WILL GO TO EXTREME MEASURES IN ORDER TO NOT TAKE RESPONSIBILITY FOR THE POOR PRODUCT THEY MADE AVAILABLE TO THE CONSUMER. AS THEY CLEARLY, STATE IN THEIR LETTER IT IS JUST A "COSMETIC" ISSUE, THEY ARE TAKING NO RESPONSIBILTY AND ONCE AGAIN THE CONSUMER IS PAYING THE PRICE.