MICHELIN PRIMACY TIRES Complaints

On [XXX], while driving north on [XXX] to Michigan, I stopped in Carmel, IN to charge my 2023 Hyundai Ioniq 5 SE RWD vehicle. After charging, I reached 45mph and immediately experienced violent shaking of the steering wheel and seats. The vehicle was immediately driven to Hyundai of Carmel for inspection and possible maintenance. A service technician drove the vehicle and experienced the issue, but could not recommend a solution. The vehicle was driven back to Louisville, KY (home location) and taken to a Tire Discounters the following morning. At Tire Discounters, a technician drove the vehicle and experienced the same behavior, but could not provide a solution. Numerous trips to multiple Hyundai dealership service departments and tire service centers (Big-O-Tires and Tire Discounters) resulted in no solutions. After extensive research, a potential solution was identified by the vehicle owner relating to the noise-isolating foam located on the inside wall of the tires. There are numerous reviews on Michelin's website documenting this specific issue with the tires. A call to Michelin costumer service successfully concluded with a warranty claims number. However, none of the previously mentioned tire service locations would investigate because the vehicle only had 6,400 miles and the Hyundai dealership service departments refused to address the problem. Ultimately, Pep Boys accepted the Michelin warranty claim and found that three of four tires (Michelin Primacy 235/55R19 101H) that came as part of the original vehicle purchase had the internal isolation foam disconnect from the tire belt and gather in a central location inside the tire. There has been no evidence of notices or information from Michelin to dealerships or service departments regarding this issue and the potential for dangerous driving conditions or damage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Hyundai Tucson equipped with Michelin Tires, Tire Line: Primacy A/S Acoustic. Tire Size: 235/55/R19, DOT Number: (N/A). The contact stated that while driving at slow speeds, the vehicle began to wobble erratically, prompting the contact to pull over to the shoulder of the roadway. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the steel belts had separated from the tire wall on the front tires. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The tires were original equipment. The failure mileage was 20,000.

Michelin Primacy AS 235/55 R19 - OEM tires on Hyundai Ioniq5 acquired new in September 2023 - mileage at the time of incident 10,800 miles Front tire started went off balance causing steering wheel vibrations and shaking that increased with speed - car was not drivable above 55MPH due to excessive shaking and vibrations of steering wheel - this presents safety concern as it may lead to loss of control and excessive wear and tear on other suspension / wheel components. I took the vehicle to a local tire shop (Town Fair Tire in Norwalk CT - authorized dealer of Michelin tires) - got wheels rotated, balances and alignment adjusted. The issue persisted - on the second visit tire shop dismounted one of the tires and discovered internal foam band unglued and clumped on one side of the tire causing off-balance. The shop recommended removal of the foam material and rebalancing of the tire to correct the manufacturing error.

The contact owns a 2024 GMC Sierra 3500 equipped with Michelin Tires, Tire Line: Primacy, Tire Size: LT235/80/R18, DOT Number: (Not Available). The contact stated that while driving at an undisclosed speed, the passenger’s side front tire tread was separating, and the vehicle was vibrating. The contact stated that the inner rim was bent, and additionally, the steering gear box was leaking. The steering wheel was uncontrollable. There were no warning lights illuminated. The vehicle was taken to the local dealer on several occasions and was diagnosed that the steering gear box was leaking and needed to be replaced. The contact also stated that the air bag chip was inoperable. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and opened a case. The contact was seeking a buyback. The tire and vehicle failure mileage was approximately 250.

My car has 16000 miles and originally came with this exact tire brand. Apparently, because I drive an electric vehicle the tires have sound dampening foam on the inside of them. They are supposed to break down slowly with time however the last four months I have had two incidents where the foam became unglued from the rest of the tire, balled up, and caused a huge amount of shake in the car as I drove at speed 60 mph or higher. It did not affect low speeds. This is a safety hazard. The first time it occurred, I considered an outlier and Michigan did replace the tire. The second time it happened , only a few thousand miles later I asked that the foam be removed from the tire as I am concerned that this is a safety hazard moving forward. Michelin needs to have this tire recalled. I asked the Hyundai dealership if other ionic five drivers with the same tires had come in with the same issues. They said absolutely we see it every day. Why is this tire still on the road. I reached out to Michelin and they Refused to refer me onto anybody to discuss this further. They also refused to pay for the foam removal process. That is why I’ve decided to involve you. Please feel free to contact me at [XXX] to discuss further. Thank you for your consideration, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Toyota Prius equipped with Michelin Tires, Tire Line: Primacy Season, Tire Size: 195/50/R19, DOT Number: (NA). The contact stated that while driving approximately 25 MPH on several occasions, the four tires experienced blowouts. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the driver's side rear tire needed to be replaced due to a sidewall failure. The tires were replaced with another brand. The vehicle was taken to another local dealer, Grieco Toyota (415 Taunton Ave., East Providence, RI 02914), who replaced the driver's side front and front passenger tires. The vehicle was taken to an independent mechanic, who replaced the rear passenger’s side tire. The manufacturer was not contacted. The failure mileage was approximately 6,200. The tire failure mileage was approximately 6,200. The VIN was not available.

225/60R18 100H Primacy A/S Tire Tire chunking at 800 miles and again at 3000 miles.

Car bounce if at 62 MPH had dealership check balance and rear two tires could not balance. Dealership de-rimmed tires and found the inner foam has fallen or detached from the inside of tire causing. Resulting in foam moving around inside tire throwing g off balance.

Sound deadening foam inside the tire delaminates and causes SEVERE wheel imbalance. This is a widespread issue on all the Hyundai Ioniq 5 forums with this tire. Mine cost me $300 and countless hours to diagnose. IT also severely impacted the cars handling and prevented the car from driving over 46mph (in my case), which is extremely dangerous on interstates. My local tire shop balanced the tires with the maximum allowed amount of weights, but then the vibration was still there at 59mph. The Hyundai dealer then diagnosed it and they charged me $180 to do a dynamic balance. According to their results, the tires were "bad" and needed to be replaced. I went to Costco to replace the tires at a cost of

The contact owns a 2021 Toyota Rav4 equipped with Michelin Tires, Tire Line: Primacy MXV4, Tire Size: 225/65/R17, DOT Number: (N/A). The contact stated that while having routine maintenance at the local dealer, the contact was informed that the driver's side and passenger's front tire threads were at 3 on the inside and 4 on the outside. While depressing the brake pedal, an abnormal noise was detected. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The tire mileage was approximately 45,419. The approximate failure mileage was 39,706.