PEP BOYS TIRES Complaints

I WAS DRIVING ON HWY APPROX 70 MPH WHEN LEFT REAR TIRE TREAD PEELED OFF OF TIRE AND WRAPED IT SELF AROUND REAR AXEL. THIS CAUSED HEAVY DAMEGE TO LEFT REAR WUARTER PANEL AND TAIL LIGHT. TIRE STILL INFLATED BUT WITH NO TREAD. MANUFACTURER AND DEALER (FUTURA AND PEP BOYS REFUSE TO RETURN ANY PHONE CALLS.*AK

SEVERE PREMATURE WEAR ON PEPBOYS FUTURA LITE P215-65R15 TIRES, AFTER 20,000 MILES. PEPBOYS REFUSING TO REPLACE OR REFUND, DESPITE 70,000 MILE WARRANTY. *LA

THIS IS THE COMPLAINT LETTER I SENT TO PEP BOYS REGARDING THEIR FUTURA LTE P215/70R15 TIRES. I HAVE NOT SPOKEN TO THE STORE MANAGER BUT IN BOTH CASES WE SPOKE TO THE SERVICE MANAGER. WE PURCHASED TIRES IN FEBRUARY 2002 AT THE SOUTH 6TH AVENUE STORE IN TUCSON, ARIZONA. WE BOUGHT 4 TIRES AND ALL THE WARRANTIES POSSIBLE. ALL FOUR TIRES HAVE PROVEN TO BE DEFECTIVE. WE BLEW ONE OUT IN JUNE 2003 CAUSING PHYSICAL DAMAGE TO MY VEHICLE AND STILL HAD TO PAY ALMOST $60 TO REPLACE TWO TIRES AS WELL AS MY INSURANCE DEDUCTIBLE TO REPAIR MY VEHICLE. THEY WERE REPLACED AT STORE #769. THEN WE WENT TO SAN DIEGO IN AUGUST 2003 AND ONE OF THE TWO REMAINING TIRES SEPARATED ALMOST CAUSING DAMAGE AND/OR PHYSICAL HARM AGAIN. WE HAD THEM REPLACED AT STORE #735 AND AGAIN HAD TO PAY $63. I AM CONCERNED FIRST THAT THESE TIRES ARE DEFECTIVE AND COULD CAUSE FURTHER DAMAGE AND BODILY INJURY. I PLAN TO WRITE A SIMILAR LETTER TO THE DEPARTMENT OF TRANSPORTATION REPORTING THESE TIRES. FURTHERMORE, I DO NOT FEEL THAT I SHOULD HAVE HAD TO PAY ANY MONEY OUT OF MY POCKET DUE TO DEFECTIVE TIRES. WE WERE FORTUNATE TO NOT BE INJURED IN EITHER CASE AS I TRAVELED ON THE HIGHWAY WITH MY FAMILY AND HAVING TO CHANGE TIRES ON A BUSY HIGHWAY. THE TIRES IN QUESTION ARE FUTURA LTE P215/70R15 (DOTHYHLNCD489) WITH A 70,000 MILE TREAD WEAR GUARANTEE. WE HAD 20,000 MILES ON THEM WHEN THE PROBLEMS BEGAN TO OCCUR. BETWEEN THE COST OF REPLACING THESE DEFECTIVE TIRES AND MY INSURANCE DEDUCTIBLE THESE TIRES HAVE COST ME AN ADDITIONAL $400. IN RETURNING THE TIRES, NEITHER STORE WANTED TO DISCUSS THE ISSUE ONLY TO CHARGE ME FOR THE PRORATED TIRES. FORTUNATELY, WE WERE NOT IN AN ACCIDENT AS A RESULT AS WELL. I LOOK FORWARD TO HEARING A RESPONSE FROM YOU OR YOUR REPRESENTATIVES REGARDING THIS PROBLEM. MONICA PERRIN. *NLM

HAVING DIFFERENT PROBLEMS WITH TIRES SIZE #P205/60R15. HAD TWO BLOWOUTS. STORE WAS NOTIFIED, AND EXCHANGED THEM TWICE, BUT PROBLEM STILL PERSISTS.*AK

THIS TIRE BLEW OUT ON THE FREEWAY WITH NO APPARENT REASON AND COMPLETELY SEPARATED, CAUSING THE CAR TO SPIN 360 DEGREES IN FREEWAY TRAFFIC. IT WAS A CATSTRAUPHIC FAILURE WITH COMPLETE SEPARATION OF THE TIRE WITH NOTHING REMAINING BUT THE TWO PARTIAL SIDEWALLS ALL THE TREAD WAS COMPLETELY GONE AND THE STEEL BELTS WERE COMPLETELY SEVERED WITH NO SHREADS LEFT JUST A CLEAN SEPARATION. I AM WORRIED THAT THESE TIRES ARE UNSAFE AND WILL CAUSE OTHER FAILURES AND ACCIDENTS. THIS COULD HAVE BEEN A VERY SERIOUS ACCIDENT!!!!!! PLEASE ADVISE AS TO WETHER THESE TIRES ARE SAFE AND WHO THE MANUFASCTURER IS. I KNOW PEP BOYS MARKETS THEM BUT I DON'T KNOW WHO MANUFACTURES THEM. *AK

EXPERIENCING RADICAL VIBRATION IN THE TIRES, ATTEMPTED TO REBALANCE, TO NO AVAIL, THEN DISCOVERED THAT THE WHEEL WHERE BENT, REPLACE THE TIRES AND THE NEW ONES BEGAN TO VIBRATE.

NO ORIGINAL TIRES ON OLDSMOBILE, CUTLASS, 1993, P205/70R15, DOT VOMONMA386. WHILE TRAVELING AT 60 MPH CONSUMER HEARD TREMENDOUS NOISE COMING FROM VEHICLE. THEN ,CONSUMER SAW RUBBER / METAL AND DEBRIS FLYING ON HIGHWAY. OTHER CARS WERE SWERVING TO AVOID DEBRIS. FRONT DRIVER'S SIDE TIRE TREAD CAME COMPLETELY OFF, BUT TIRE STAYED INFLATED. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

I HAVE HAD AT LEAST 5 OF THESE TIRES WHERE THE COMPLETE TREAD COMPLETELY SEPERATED FROM THE TIRE. HAVE PHOTOS, ACTUAL TIRE LEFTOVERS, AND RECEIPTS FOR PROOF OF PURCHASE AND MECHANICS PRO-RATE ADJUSTMENTS. OUT OF ALL 6 TIRES ORIGINALLY PURCHASED AND THE NUMEROUS PRO-RATED ADJUSTMENTS, ONLY ONE REMAINS IN USE AND HAS REACHED A USE OF APROX. 50K MILES. I REALIZE NOW THAT I SHOULD HAVE WRITTEN ABOUT THESE PROBLEMS AS I ENCOUNTERED THEM, BUT IT IS NOT EVERY DAY THAT ONE HAS LOADS OF TIME TO TROUBLE SHOOT, FIND ASSOCIATIONS, AND REPORT FINDINGS. ADDITIONALLY I DID NOT REALIZE UNTIL RECENT NEWS REPORTS THAT THESE CAN BE LIFE THREATENING ISSUES.( DOT NUMBER: TIRE SIZE: *235/85R16 )

PEP-BOYS FUTURA S/E TIRES: WHILE TRAVELING ON THE HIGHWAY 50-55 MPH,VEHICLE RAN OVER A MUFFLER AND PUNCTURED THE TIRES. TIRE WARRANTY UP TO 80,000 MILE WITH ROAD HAZARD WARRANTY WHICH PEP-BOYS REFUSED TO HONOR. *AK