2014 ACURA RLX Complaints

SUN ROOF SHATTERED WHILE CAR WAS GOING 65 MPH AND STRAIGHT ON AN INTERSTATE HIGHWAY. THE WEATHER WAS CLEAR, TEMPERATURE AROUND 60 DEGREES, 11:00 AM. FORTUNATELY THE SUNROOF COVER WAS CLOSED. OVER THE NEXT TWO HOURS PIECES OF THE GLASS BROKE OFF, SCRATCHING AND GOUGING THE BODY.

WHEN I PURCHASED THE CAR IN 2014 THE FIRST WEEK I DETECTED A NOISE ON THE REAR OF THE CAR, I WENT TO THE ACURA SERVICE CENTER AND THEY FOUND PROBLEM WITH THE ACTUATORS, THEY RECEIVED THE VISIT FROM AN USA SERVICE CENTER TECHNICIAN AND CONFIRMING A MALFUNCTION ACTUATOR THEY SAID THAT THEY WILL WORK ON A NEW DESIGN. APPARENTLY, THEY DID AND SINCE THEM THEY HAVE REPLACE THE ACTUATORS IN 4 OCCASIONS. LATELY WHEN I DO AN 'U' TURN THE CAR WHEELS CONTINUES FACING THE DIRECTION OF THE TURN FOR OVER 200 METERS, THEN THE CAR SLIPS ABRUPTLY FROM THE BACK TO TRY TO ALIGN THE WHEELS/CAR. THIS REPRESENT A SERIOUS SAFETY CONCERN SINCE YOU LOST CONTROL OF THE CAR AND CAN CREATE A COLLISION IF YOU ARE NOT ALERT AND PREPARE TO RESPONSE.

WHILE DRIVING MY VEHICLE STRAIT AT LOW SPEEDS, I STARTED TO HEAR MOANING OR RUBBING NOISES FROM THE REAR SUSPENSION ON A REGULAR BASIS. A FEW TIMES, I WOULD FEEL LIKE MY CAR WOULD SLIDE IN THE BACK END AND QUICKLY CORRECT ITSELF. ON A PARTICULAR TIME ON A LOCAL CITY STREET TRAVELING STRAIGHT AT ABOUT 30MPH, MY VEHICLE'S REAR STARTED TO DRIVE SIDEWAYS TAKING MY CAR TOWARDS A DITCH ALONG THE ROAD. AFTER 2-3 SECONDS, THE CAR CORRECTED ITSELF. THE VEHICLE IS EQUIPPED WITH A PRECISION-ALL WHEEL STEER SYSTEM (PAWS) NEW FOR THE 2014 YEAR MODEL RLX. AFTER INVESTIGATING THIS THROUGH THE INTERNET, I LEARNED THAT MANY OTHER DRIVERS WERE HEARING THE SAME NOISES AND FEELING THE SAME LOSS OF CONTROL OF THE VEHICLE. THERE IS ONE RECALL ON THIS VEHICLE THAT WAS AIMED AT SOME LOOSE REAR SUSPENSION BOLTS BELIEVED TO BE CAUSING SOME OF THE PROBLEMS. THE OTHER HAS BEEN ATTRIBUTED TO REAR TOE ACTUATORS IN THE PAWS SYSTEM. ACURA HAS PLACED SERVICE BULLETINS FOR THE ACTUATORS BUT IS NOT TAKING OWNERSHIP OF THE FLAWS OF THE PAWS SYSTEM AND DEFECTIVE PARTS. WE HAVE NO IDEA WHEN THE VEHICLE WILL REPEAT THE SAME UNSAFE ACTION AND FEEL THAT IT IS A MATTER OF TIME BEFORE WE OR SOMEONE ELSE GETS HURT FROM AN ACCIDENT. WE ARE TRYING TO ALSO ADDRESS THIS WITH ACURA AND ARE AWAITING A RESPONSE. THERE ARE NUMEROUS COMPLAINTS BY OTHER OWNERS ON THE INTERNET AND THEY MIGHT NOT BE AWARE TO FILE A COMPLAINT WITH NHTSA. THIS VEHICLE IS ONLY 4 YEARS OLD WITH 69,0000 MILES. PLEASE HELP WITH THIS ISSUE.

THE PWS IN THE REAR OF CAR, IS LOCKING AT TIMES WHEN MAKING RIGHT OR LEFT TURN.. THEY IT WILL ADJUST ITSELF ABRUPTLY WHILE DRIVING CAUSING NEAR DEATH SITUATIONS..

MY CAR HAS BEEN DAMAGED 3 TIMES BY RODENTS CHEWING ON WIRING IN THE ENGINE COMPARTMENT. THE CAR HAD TO BE TOWED TWICE. FORTUNATELY, THE BREAKDOWNS HAVE OCCURRED WHILE THE CAR WAS PARKED, AND NOT WHILE I WAS DRIVING. BUT, YOU ONLY NEED TO DO A SEARCH OF THE 'NET TO FIND REPORTS OF PEOPLE THAT HAVE HAD BREAKDOWNS WHILE DRIVING, AND EVEN FIRES IN THE ENGINE COMPARTMENT. THE ROOT CAUSE OF THIS PROBLEM IS THAT MANUFACTURING OF WIRING IS NOW USING "ECO-FRIENDLY" LUBRICANTS BASED ON SOY OR PEANUTS. THIS CREATES AN "ATTRACTIVE NUISANCE" FOR RODENTS TO CHEW ON THE WIRING, THINKING IT MAY CONCEAL FOOD. IF YOU LOOK CLOSELY AT THE PICTURE I ATTACHED, THE WIRING HAD BEEN WRAPPED WITH A GREY "ANTI-RODENT" TAPE (WHICH CONTAINS CAPSAICIN) THE SECOND TIME IT WAS REPAIRED. BUT, I DON'T THINK IT WAS COMPLETELY WRAPPED ALL THE WAY TO THE CONNECTOR, AND ONLY A SMALL PART WAS LEFT EXPOSED. THIS TAPE IS AN ACTUAL HONDA PART THAT CAN BE ORDERED BY THEIR SERVICE DEPT. SO, HONDA IS WELL AWARE OF THE PROBLEM. THREE MEN FILED A LAWSUIT AGAINST AMERICAN HONDA IN 2016. AFTER REPEATED ATTEMPTS BY HONDA TO DISMISS IT, THE PLAINTIFFS FILED A MOTION TO CERTIFY THE LAWSUIT AS A CLASS ACTION. WITHIN WEEKS, THE LAWSUIT WAS WITHDRAWN WITHOUT PREJUDICE BY THE PLAINTIFFS, PRESUMABLY BECAUSE HONDA SETTLED. THIS METHOD OF MANUFACTURE IS IMPOSING SIGNIFICANT COSTS ON CONSUMERS TO REMEDY THE RESULTING PROBLEM, INCLUDING HIGHER INSURANCE PREMIUMS. I'M ACTUALLY NOT FILING A CLAIM ON MY LATEST DAMAGE, BECAUSE MY INSURANCE COMPANY CAN CANCEL MY INSURANCE IF I HAVE MORE THAN ONE CLAIM IN A YEAR DUE TO ANIMAL DAMAGE. I AM NOT ASKING FOR A RECALL. BUT, SOME REGULATION IS NEEDED TO BAN AUTOMOBILE MANUFACTURERS FROM USING FOOD-DERIVED LUBRICANTS IN MANUFACTURING, FOR SAFETY REASONS.

2014 ACURA RLX. CONSUMER WRITES IN REGARDS TO WHILE DRIVING, THE VEHICLE SUDDENLY LURCHED TOWARDS THE RIGHT AS IF SOMEONE HAD PULLED THE STEERING WHEEL. *SMD THE CONSUMER STATED THE INCIDENT HAPPENED ON TWO SEPARATE OCCASIONS. THE DEALER WAS UNABLE TO FIND A PROBLEM. *JB

TL* THE CONTACT OWNS A 2014 ACURA RLX. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER FOR REGULAR SERVICE AND THE TECHNICIAN DETERMINED THAT THE DRIVER SIDE OUTER AND INNER TIE RODS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT WAS CONCERNED FOR HIS SAFETY AND DID NOT DRIVE THE VEHICLE SINCE THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 01/20/16*LJ; UPDATED 04/25/16*JB *TR

THE AUTO-DIMMING REAR-VIEW MIRROR INSIDE THE CAR DOES NOT PROPERLY DIM OR DOES NOT DIM AT ALL RESULTING IN HEADLIGHTS REFLECTING ON THE DRIVER AND CAUSING A CONSTANT DISTRACTION THAT'S POTENTIALLY A DRIVING HAZARD. THERE'S NO MANUAL OPTION TO FORCE IT TO DIM, AND THERE'S NO OPTION TO REPLACE THE AUTO-DIMMING MIRROR WITH A MANUAL ONE. THIS IS NOT AN ISOLATED OCCURRENCE AS IT HAPPENS EXTREMELY REGULARLY; ONLY RARELY DOES IT DIM EFFECTIVELY.

I'VE OWNED THIS VEHICLE OR ACTUALLY IS LEASING IT AND I'VE HAD IT FOR ABOUT 20 MONTHS AND HAVE EXPERIENCED 3 RECALLS ON THIS VEHICLE AND THIS IS SUPPOSE TO BE ACURA'S FLAGSHIP VEHICLE AND I'M TOTALLY NOT PLEASED WITH THESE RECALLS THAT I FEEL ACURA PROBABLY KNEW ABOUT BEFORE RELEASING THE VEHICLE FOR SALE TO THE PUBLIC, IN THE LATEST RECALL WAS FOR MY HEADLIGHTS AND I WAS TOLD BY LETTER AND THEN BY PERSON VIA THE PHONE NOT TO DRIVE THE VEHICLE BECAUSE THE HEADLIGHTS COULD MALFUNCTION OR FALL OUT AND TO GET IT FIXED AT NO CHARGE AS SOON AS POSSIBLE BUT ACURA DEALERS DIDN'T HAVE THE PARTS ON HAND AND HAD TO BE ORDERED AND MY VEHICLE HAD TO STAY PUT IN MY GARAGE FOR ABOUT 4 WEEKS BEFORE SOMEONE FROM CERRITOS ACURA CALLED ME WITH AN SCHEDULE APPT., NOW I FELT THAT ACURA SHOULD'VE GIVEN ME AN RENTAL CAR TO DRIVE WHILE THEY WAITED ON THESE PARTS, I CONTACT ACURA CLIENT RELATIONS DEPT. AND WAS DIRECTED TO SPEAK TO AN LADY MANAGER BY THE NAME OF [XXX] (PHONE # 1-800-382-2238 EXT. [XXX]) AND THIS WAS THE WORST CUSTOMER EXPERIENCE THAT I EVER OCCURRED, HER PHONE ALWAYS WENT STRAIGHT TO HER VOICE MAIL AND WHEN SHE DID CONTACT ME BACK SHE CALLED ME ON MY HOME NUMBER/ CELL PHONE NUMBER INSTEAD OF THE NUMBER I PROVIDED HER WITH (JOB #) SHE OBVIOUSLY DIDN'T LISTEN TO MY MESSAGE AND JUST INSTEAD WAS MONITORING HER CALLS AND CALLED ME BACK ON THE NUMBER SHE HAD ON FILE, I CALLED HER AT LEAST 6 TIMES AND NEVER EVER SPOKE TO HER, ACURA BRAGGED ABOUT THIS CAR GETTING ALL OF THESE ACCOLADES FOR SAFETY AND WAS ACTUALLY ON THE LIST FOR BEST SAFETY VEHICLE IN 2014 AND TO HAVE 3 RECALLS IS AN INCONVENIENCE TO MYSELF AND HAVE GIVEN ME SERIOUS DOUBTS ABOUT PURCHASING FROM THEM EVER AGAIN, I WISH I COULD'VE GOTTEN SOME BETTER CUSTOMER SERVICE VIA THE CLIENT RELATIONS DEPT. AS FOR THE DEALER AND THE SERVICE AND CORRECTING THIS PROBLEM, I WAS VERY PLEASED AND THIS IS MY REASON FOR COMPLAINING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AT LESS THAN 1000 MILES, THE CAR STARTED TO INTERMITTENTLY ALERT ME TO BRAKE WHEN THERE IS NOTHING IN FRONT OF THE CAR AND THERE IS A CAR IN THE BLINDSPOT WHEN NONE THERE. THESE ISSUES HAVE CONTINUED FOR THE TWO YEARS I HAVE OWNED THE CAR. THE DEALER HAS HAD THE CAR FOR WEEKS AT THE TIME AND CANNOT RECREATE THE PROBLEM. I HAD A COMPLAINT ABOUT THE STEERING WHEEL MAKING A LOUD SQUEAL BUT WAS TOLD BY DEALERSHIP THIS WAS NORMAL. AFTER SEVERAL COMPLAINTS, THEY REALIZE THE STEERING COLUMN NEEDS TO BE REPLACED. ONE OF THE COMPUTER SCREEN FREEZES AND DOESN'T SHOW DATA. KEYFOB OFTEN DOESN'T RECOGNIZE THE KEY AND I HAVE TO TAKE IT OUT TO OPEN THE CAR. THE CAR HAS HAD RECALLS ON NAVIGATION SYSTEM, HEADLIGHTS, SEATBELTS AND BOLTS YET HONDA USA CONTINUES NOT TO NOT SEE AN ISSUE WITH THE VEHICLE BEING A LEMON. I AM NEAR THE END OF THE WARRANTY AND CONCERNED WITH THE SAFETY OF THE VEHICLE. *TR