AUDI Complaints

I would like to see if I have a case against Audi of America for installing faulty MMI Systems in cars (specifically 2020 models). I have had to bring my car to the Audi dealership service department now four times due to issues with my MMI system turning off and on by itself and getting stuck in a rebooting or initializing loop. I have an extended warranty but have paid over 500 dollars to have the system repaired only to receive the car back and have the same issue. It affects my back up camera and after doing research found that there are so many people with the same issue. My car is currently in the shop for the fourth time and still the dealer has not been able to remedy the problem.

The MMI system which contains the backup camera and warnings, navigation, phone and radio goes blank and reboots. Continually does this at any time. You can be backing up in a parking lot and the screen goes black. Audi has tried to fix several times and continues to happen. Numerous complaints about this on Audiworld and Reddit. Major across the board problem with the vehicle.

Regularly my MMI will restart, screen goes blank, comes back and says I'm not the registered user. Then bluetooth won't work and I get park aid errors and no rear cross traffic or anything. Happens at least 2 times each way to and from work ( 45min ). I usually have to hard reset it twice to get things normal and an ignition cycle to get park aid back.

The contact owns a 2024 Audi Q4 Sportback E-Tron. The contact received notification of NHTSA Campaign Number: 25V125000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact leased a 2024 Audi Q4 E-Tron. The contact stated after the dealer had delivered the brand-new vehicle to the contact, the contact became aware that the VIN was included in NHTSA Campaign Number: 25V125000 (Electrical System); prior to the lease agreement; however, the dealer failed to disclose the recall information to the contact, and the part to do the recall repair was not yet available. Additionally, the contact stated that the vehicle had failed to charge. The vehicle was taken to the dealer, where the contact was informed that the failure could be related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 150. VIN tool confirms parts not available.

Audi E-Tron (Q8) sudden unintentional acceleration caused a collision to stationary object while releasing brake on a turn. The accelerator was not touched while turning the steering wheel into the drive. It instead launched forward beyond the agreed 5 MPH and hit a tree. Causing significant damage to the vehicle’s front passenger wheel and hood. The airbags did not deploy nor did the “pre-sense” safety collision avoidance sensor attempted to stop the vehicle from hitting the object.

The MMI (Multi Media Interface) System reboots, sometimes every 2 minutes while driving the vehicle. This incident has been widely reported across Audi customers driving 2020 vehicles. When the system temporarily shuts down and restarts, all systems go down. Meaning, all sensors, back-up cameras, navigation systems, emergency calls, roadside assistance, and the integration of driver assistance systems like adaptive cruise control and collision avoidance assist. The MMI plays a crucial role in enhancing safety features by providing a user-friendly interface for managing various driver assistance systems. When it goes down, as a driver, I am without these safety features and distracted.

Driving down the road at 50 mph and warning light came on stating "Steering Malfunction" and lost all steering capacity and had difficultly safely exiting the traveled road to safe location. No steering and avoiding a rear collision due to unexpected breaking to handle car.

The contact owns a 2017 Audi Q7. The contact stated that while driving on the highway at 40 MPH, the front end started shaking violently, with several unknown warning lights illuminated. The following messages "Drive Malfunction and Oil Consumption" were displayed. The contact immediately pulled over and had the vehicle towed to a local independent mechanic, where the vehicle was diagnosed. The contact was informed that the engine was faulty due to oil consumption and needed to be replaced. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The approximate failure mileage was 108,000.

The main screen of the vehicle, which is called the MMI from what I understand, repeatedly shuts down and restarts while driving, up to 5 times or more per hour while driving. Sometimes this process can take 3 or more minutes. There appear to be hundreds of Audi customers that this affects according to my research. The dealership (Audi of Nashua) charged for a possible software update repair that did not work, and do not seem to be familiar with a fix other than a $5,000+ repair to replace expensive hardware components. This is a major safety issue because it is what controls the phone and GPS system, causing serious issues when trying to navigate in unfamiliar areas or when taking important phone calls from family members. It is a major distraction while driving and greatly increases the risk of accident.